Tesla dominated J.D. Power’s 2024 Electric Vehicle Experience Public Charging Study, and it’s not particularly close.
With the most robust buildout of Supercharger stations in the world that are also backed up by world-class reliability and uptime, the Tesla Supercharger Network has been sought after by nearly every EV owner.
Its reliability is a big reason why so many automakers chose to adopt the automaker’s North American Charging Standard (NACS) for their vehicles.
This allowed many EV makers to gain access to the Supercharger Network.
Tesla’s Supercharging Network once again flexed its muscles on the rest of its competitors by outpacing and outperforming names like ChargePoint, EVgo, and Electrify America.
It is clear consumers want what is reliable, fast, and offers as few troubles as possible. Regardless of what manufacturer built their car, it seems the consensus is that the consumer wants to charge at a Tesla Supercharger because of the convenience and reliability it offers.
Brent Gruber, Executive Director of the Electric Vehicle Experience at J.D. Power, explained the study’s findings:
“Overall, both Tesla and non-Tesla owners find charging their vehicles at Tesla Supercharger facilities is most satisfying. “Non-Tesla owners – like those with EVs from Ford or Rivian who now have access to the Supercharger network – appreciate the ability to charge at the broad network of Tesla chargers that was previously unavailable to them. Despite the recent influx of non-Tesla vehicles into the Supercharger facilities – which has caused some grumbling – Tesla owners still appreciate the ease of charging and ease of payment that the network offers. However, since the beginning of the year, J.D. Power has seen a decline in satisfaction with the availability of Superchargers among Tesla owners.”
Perhaps Tesla’s biggest advantage as a company is not its tech but its charging infrastructure, which is head and shoulders above any competitor.
Tesla reported during its Q2 Earnings Call that it had 6,473 Superchargers globally, a 23 percent increase year over year.
I’d love to hear from you! If you have any comments, concerns, or questions, please email me at joey@teslarati.com. You can also reach me on Twitter @KlenderJoey, or if you have news tips, you can email us at tips@teslarati.com.