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A Norwegian Teslarati’s ownership experience

Norway sees the first delivery glitches.

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Tesla Model S Winter Driving

Tesla-Model-S-Winter-Driving-NorwayTesla Motors is entering the Norwegian market, which has given a strong boost to its global sales in the past few months. The country, not only boasts very serious green credentials, but also has taken to electric vehicles (EV). However, not everything is peachy in Norway with Tesla, according to our Teslarati tipster.

So far, Tesla sold over 2,200 Tesla S the first 3 months of entering the market in Norway. This makes Norway the second largest market for Tesla, and an important part of its bottom line. Tesla Motors is a new company and entering a new market is already difficult for an established carmaker, let alone for a startup. If we rave about the ways it conducts its business in the U.S., things are not as perfect in that new market. Methinks, there is something fishy in Norway!

Norwegian Teslaratipster

Our Teslaratipster found three other individuals who have the same problem, he has in a few forums in Norway. Many have to wait a very long time for the delivery of their Model S. How long? It can last 4 to 6 months. Does it remind you of anything, you early Roadster owners?

Discontent is already brewing with a few who were promised priority delivery and often get theirs later than non-priority customers. The rest, you can finger out. There is much frustration in Norway with Tesla, which is not a good thing to have for its second largest market.

To make things worse, the warranty service wildly fluctuates from customer to customer, blurring the experience even further. Some are helped right away, while others can sometime wait up to 2 months to fix problems. It gets even more complicated when you consider some buy their Model S directly, while others take out a loan, with no guarantee of having anything fixed in a timely manner. They still have to pay interest on the car that either does not work, or has faulty parts. In short, Tesla could be facing its first real, full-blown media catastrophe in Norway by not providing an equal service to all of its brand new customers and giving them the experience we rave about here in the U.S. It needs to act very fast to avert a disaster.

Warranty and quality

Tesla-Model-S-Winter-Driving-Norway-Superchargers

Image source: Bjorn Nyland

Norway, like many other countries, has the same problem EVs face anywhere else. Where do you charge your brand new beautiful Tesla Model S? For the majority of users, this is a huge problem and home charging on a 240 V plug can take a log time… a very long time. We know Tesla is working as quickly as it can to install Superchargers around the country. Unfortunately, the first batches of the Model S came with a few problems, such as water leaking from the panoramic roof, which makes it way in the lamps and fills cracks. This is not what you want to see in a brand new car, let alone, an electric one from a foreign startup.

Our Teslaratipster says he sent a letter to his local representative, who has to contact management in the Netherlands before any help can be received through the U.S.. This is nowhere near what we are accustomed to in the U.S.

We want to see Tesla Motors succeed, and so far, the company has done almost everything right. But is it stretching itself too thin by not having thoroughly thought out its customer service in its second largest and new market in a new country? One thing is for sure, Tesla cannot afford big mistakes. The news will be all over this and pressure will be applied in every direction. Tesla must nip this in the bud quickly.

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Tesla Cybercab uses a unique strategy for picking up the right rider

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Credit: ARTSIMAGE | X

Tesla Cybercab is using a unique strategy for picking up the correct rider, which is a crucial part of ride-hailing to ensure people end up in the right place and are charged the correct price.

Cybercab will utilize an RGB strip in its front light bar that will illuminate in a variety of different colors to mark itself.

This identifying mark will also appear in the Robotaxi app, giving riders in the same location a notable distinction in an effort to avoid any confusion regarding who should get in each vehicle.

Other ride-hailing services use similar strategies: Lyft and Uber rides are recognizable through driver identity, vehicle type and color, as well as license plate. Waymo will display the rider’s initials on top of the vehicle, letting them know that the specific vehicle for them has arrived.

Tesla’s strategy is unique and interesting, but there are some flaws. Cybercab’s main purpose is aimed toward being an autonomous ride for all, including those who have disabilities like being blind or even color blind.

Tesla will likely have something in the pipeline for those who cannot see colors or have limited vision. There will definitely be multiple ways to identify which vehicle is the one that “you” specifically ordered.

Cybercab is set to start giving public rides next Thursday, September 3, in Austin, as it announced a dedicated event last week and invited many members of the Tesla community.

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Tesla will launch Cybercab on September 3

Additionally, members of the public will be invited as well. Tesla has been offering employee rides in Cybercab for nearly two months.

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Tesla ends in-house wrap service that always seemed like a short-term program

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Credit: Tesla

Tesla has said goodbye to one customization option for its vehicles: the wrap service it launched several years ago.

After launching an in-house wrap service in August 2020 for the first time in China. In the U.S., it launched in October 2023. Tesla continued to expand the program and adjust it with better pricing and fewer options for the Cybertruck.

By December 2023, it was giving owners of the Model 3, Model Y, and the Cybertruck the opportunity to give their vehicle a fresh look with a vinyl wrap.

Tesla revamps in-house vinyl wrap service with better pricing

It was only available in five locations: Costa Mesa, Oceanside, Santa Clara, West Covina, all in California, and Seattle, Washington.

However, Tesla made some big adjustments to its shop, and the wrap service is officially gone:

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Wraps are very popular across the Tesla lineup, especially since the company offers relatively few colors. Many choose to wrap their Teslas with interesting colors, patterns, or even finishes, turning their cars from glossy to satin or matte.

However, Tesla’s wrap service was so limited geographically that it never really had a chance to get off the ground or compete with local shops. Every area in the United States is now overflowing with detailing shops, mobile detailers, and other automotive specialists, many of whom perform wrap services.

Tesla’s service was confined to the Pacific time zone and only spanned across two states. It was never going to be something Tesla was a major competitor in, nor was it going to disrupt the wrapping industry. Now that the program has ended, it seems pretty ideal to believe it was always going to be a short-term thing.

Along with the wrap service, Tesla removed several other products, but nothing too crazy. The Model 3 Door Pocket and Cupholder Liners, the Model S 19″ Magnetite Wheel and Winter Tire Package, Model X/Y Ski/Snowboard Carrier for Hitch Rack, Tesla’s Electric Summer Party Tee, and the Electric Summer Tee were the other items the company totally eliminated from its online shop.

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Tesla Robotaxi fleet gets a brain upgrade ahead of Cybercab launch event

Tesla’s Robotaxi service now runs longer hours nationwide as its unsupervised fleet quietly grows larger.

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Tesla’s Robotaxi service just got easier to catch, with the company’s official Robotaxi account noting that rides are now available from 6 a.m. to 10 p.m., seven days a week, across its operating footprint. The account also said its unsupervised fleet is “a lot bigger” than before, though without specifics. The bigger change is what Tesla says upgraded intelligence in vehicle distribution and routing is what’s actually cutting wait times, not a new Full Self-Driving version.

While Tesla did not name the team behind the upgrade, the language points to its AI and fleet software group rather than the driving stack itself. Vehicle distribution and routing in Robotaxi has functioned mostly as a dispatch problem with the software deciding which idle car goes to which rider, and how far it has to travel to get there. “Upgraded intelligence” suggests a smarter version of that dispatch logic, likely using demand forecasting to position idle cars near where riders are about to request them rather than reacting once a request comes in. Tesla’s AI division has built similar prediction systems for other parts of the business, including the neural networks that power FSD itself, so applying that same approach to fleet logistics would be a natural extension rather than a new discipline for the team.

Tesla is also about a week away from a separate robotaxi milestone. The company plans to launch Cybercab, its purpose built two seat robotaxi with no steering wheel or pedals, in Austin on September 3. Cybercab has been giving employees rides on public and private roads for weeks, and the September event is expected to fold those vehicles into the existing Robotaxi fleet within days of the launch.


Austin previously ran Robotaxi from 6 a.m. to 2 a.m. as of last September, a schedule set before the service expanded into Dallas, Houston, Miami, Tampa, Orlando and the Bay Area. Wednesday’s post did not specify whether that extended overnight window still applies in Austin specifically or whether 6 a.m. to 10 p.m. is now the standard across every market. Tesla’s post, visible on its official Robotaxi account, framed the change simply as fewer riders waiting around for a car.

Whether the wider hours hold once Cybercab enters the fleet next week is the next thing worth watching. Tesla has tended to expand Robotaxi in increments, first geofence, then hours, then fleet size, and each step so far has arrived without much advance notice.

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