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Toyota Mirai owners file lawsuit over hydrogen issues

Credit: Toyota

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A group of Toyota Mirai owners and lessees have filed a class-action lawsuit against the Japanese carmaker over their subpar experiences with their hydrogen fuel cell electric vehicle (FCEV). As per the suit’s plaintiffs, Toyota had misled consumers about the realities of the hydrogen car’s ownership. 

As per the Mirai owners and lessees in their complaint, Toyota and its sales team had told prospective buyers of the FCEV that “hydrogen refueling is available, seamless, and comparable to refueling with gasoline,” this is not the case at all. Owners noted that there is a shortage of hydrogen fuel, and the fuel itself has become more and more difficult to obtain. 

The Mirai owners and lessees noted that the issues with hydrogen availability are so notable that it could make the FCEV “unsafe, unreliable and inoperable.” Owners and lessees note that they could end up doing long drives just to find compatible refueling stations. And sometimes, even reaching a station does not guarantee that they can actually refuel their vehicles. 

Broken equipment and incompatible fuel cards, to name a few issues, could ultimately result in Mirai owners using a tow truck and alternative transportation. Apart from this, the cost of hydrogen has skyrocketed, resulting in Toyota’s $15,000 hydrogen fuel card, which is an incentive for Mirai owners, will not last three years or more as advertised by the automaker. 

The Mirai owners and lessees also noted that their vehicles do not really match the estimated range that Toyota is advertising for the car. These issues have hit the resale values of the Mirai, which has retained just about 19.4% of its value after five years of use. Despite Toyota reportedly being aware of these issues, the company continues to inform customers that the Mirai is aptly supported by a hydrogen network, the plaintiffs alleged. 

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“Toyota and its employees, including salespeople, fail to disclose and actively conceals the fact that 1) at times hydrogen fuel may be unavailable for days at a time; 2) that filling up the Mirai with hydrogen fuel takes many hours on average; 3) that many times hydrogen fuel pumps freeze up and lock onto the Mirai, resulting in Plaintiffs and other Mirai owners to have to wait over 30 minutes just so the fuel pump can warm up and be removed from the vehicle so that they can drive off; and that 4) the price of hydrogen fuel has drastically increased over the last four years, and as such, Toyota’s promise that the Mirai comes with a hydrogen fuel card in the amount of $15,000, which will last for three years or more, is absolutely false,” the plaintiffs wrote in their complaint. 

The Mirai owners and lessees’ class action lawsuit against Toyota can be viewed below.

Caluwe Et Al v Toyota Motor Sales Usa Inc Et Al by Simon Alvarez on Scribd

Don’t hesitate to contact us with news tips. Just send a message to simon@teslarati.com to give us a heads up.

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla launches its new branded Supercharger for Business with first active station

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Credit: Tesla

Tesla has officially launched its first branded Supercharger just months after initiating a new program that allows third-party companies to brand their own charging piles.

The site opened in Land O’ Lakes, Florida, and features eight V4 Supercharging stalls offering up to 325 kW of charging speed. It appears it was purchased by a company called Suncoast Credit Union. This particular branch is located Northeast of Tampa, which is on the Gulf of Mexico.

It features graphics of Florida animals, like alligators:

Tesla launched this program back in September, and it basically was a way to expand its Supercharger presence and also allow companies to pay for the infrastructure. Tesla maintains it. When it announced the “Supercharger for Business,” it said:

“Purchase and install Superchargers at your business. Superchargers are compatible with all electric vehicles, bringing EV drivers to your business by offering convenient, reliable charging.”

The program does a few things. Initially, it expands EV charging infrastructure and makes charging solutions more readily available for drivers. It can also attract people to those businesses specifically.

Tesla launches new Supercharger program that business owners will love

The chargers can also be branded with any logo that the business chooses, which makes them more personalized and also acts as an advertisement.

The best part is that the customers do not have to maintain anything about the Supercharger. Tesla still takes care of it and resolves any issues:

“We treat your site like we treat our sites. By providing you with a full-service package that includes network operations, preventative maintenance, and driver support, we’re able to guarantee 97% uptime–the highest in the industry.”

It appears the Superchargers will also appear within the in-car nav during routing, so they’ll be publicly available to anyone who needs to use them. They are still available to all EVs that have worked with Tesla to utilize its infrastructure, and they are not restricted to people who are only visiting the business.

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Tesla reveals its Cybertruck light bar installation fix

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u/Kruzat, see page for license, via Wikimedia Commons

Tesla has revealed its Cybertruck light bar installation fix after a recall exposed a serious issue with the accessory.

Tesla and the National Highway Traffic Safety Administration (NHTSA) initiated a recall of 6,197 Cybertrucks back in October to resolve an issue with the Cybertruck light bar accessory. It was an issue with the adhesive that was provided by a Romanian company called Hella Romania S.R.L.

Tesla recalls 6,197 Cybertrucks for light bar adhesive issue

The issue was with the primer quality, as the recall report from the NHTSA had stated the light bar had “inadvertently attached to the windshield using the incorrect surface primer.”

Instead of trying to adhere the light bar to the Cybertruck with an adhesive, Tesla is now going to attach it with a bracketing system, which will physically mount it to the vehicle instead of relying on adhesive strips or glue.

Tesla outlines this in its new Service Bulletin, labeled SB-25-90-001, (spotted by Not a Tesla App) where it shows the light bar will be remounted more securely:

The entire process will take a few hours, but it can be completed by the Mobile Service techs, so if you have a Cybertruck that needs a light bar adjustment, it can be done without taking the vehicle to the Service Center for repair.

However, the repair will only happen if there is no delamination or damage present; then Tesla could “retrofit the service-installed optional off-road light bar accessory with a positive mechanical attachment.”

The company said it would repair the light bar at no charge to customers. The light bar issue was one that did not result in any accidents or injuries, according to the NHTSA’s report.

This was the third recall on Cybertruck this year, as one was highlighted in March for exterior trim panels detaching during operation. Another had to do with front parking lights being too bright, which was fixed with an Over-the-Air update last month.

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Tesla is already expanding its Rental program aggressively

The program has already launched in a handful of locations, specifically, it has been confined to California for now. However, it does not seem like Tesla has any interest in keeping it restricted to the Golden State.

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Credit: Grok

Tesla is looking to expand its Rental Program aggressively, just weeks after the program was first spotted on its Careers website.

Earlier this month, we reported on Tesla’s intention to launch a crazy new Rental program with cheap daily rates, which would give people in various locations the opportunity to borrow a vehicle in the company’s lineup with some outrageous perks.

Along with the cheap rates that start at about $60 per day, Tesla also provides free Full Self-Driving operation and free Supercharging for the duration of the rental. There are also no limits on mileage or charging, but the terms do not allow the renter to leave the state from which they are renting.

The program has already launched in a handful of locations, specifically, it has been confined to California for now. However, it does not seem like Tesla has any interest in keeping it restricted to the Golden State.

Job postings from Tesla now show it is planning to launch the Rental program in at least three new states: Texas, Tennessee, and Massachusetts.

The jobs specifically are listed as a Rental Readiness Specialist, which lists the following job description:

“The Tesla Rental Program is looking for a Rental Readiness Specialist to work on one of the most progressive vehicle brands in the world. The Rental Readiness Specialist is a key contributor to the Tesla experience by coordinating the receipt of incoming new and used vehicle inventory. This position is responsible for fleet/lot management, movement of vehicles, vehicle readiness, rental invoicing, and customer hand-off. Candidates must have a high level of accountability, and personal satisfaction in doing a great job.”

It also says that those who take the position will have to charge and clean the cars, work with clients on scheduling pickups and drop-offs, and prepare the paperwork necessary to initiate the rental.

The establishment of a Rental program is big for Tesla because it not only gives people the opportunity to experience the vehicles, but it is also a new way to rent a car.

Just as the Tesla purchasing process is more streamlined and more efficient than the traditional car-buying experience, it seems this could be less painful and a new way to borrow a car for a trip instead of using your own.

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