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Hyundai Kona EV owners express discontent with recall handling after battery fires

Credit: Hyundai

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Hyundai Kona EV owners are not happy with how the automaker is handling a recall case, expressing discontent regarding delays and poor communication. Hyundai is currently working to replace the battery systems in around 82,000 Kona EVs after 15 of them had battery pack fires. The recall is expected to cost $900 million.

While Hyundai has said that it will take care of the roughly 82,000 vehicles that match the specifications for the recall, it hasn’t conveyed a clear plan to owners of how it plans to fix the malfunctioning battery packs. Owners voiced their displeasure regarding Hyundai’s handling of the situation earlier this week.

“When I asked Hyundai’s repair center when exactly my Kona EV will be getting a battery replacement, they just told me that they would put me ahead in the line, but I haven’t received the exact date yet,” one owner said. The owners weren’t willing to give full names because of potential backlash from Hyundai and for privacy reasons.

Hyundai’s handling of the situation has made the quoted owner above rethink their purchase. They admitted that the Kona EV was one of the few electric options available on the market in 2018, but now that the market has expanded, they wouldn’t choose Hyundai again.

Hyundai commented on the complaints. The company said (via Reuters):

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“Hyundai will continue striving to take necessary actions to prevent customer inconvenience from the ongoing recall.”

The company added that battery replacements would be available in South Korea beginning next week. However, several owners turned to social media to vent their frustrations, and some even filed a class-action lawsuit against the company. 173 Kona EV owners filed a complaint against the company, seeking around $7,000 each for “reduced value of their EVs and other losses.”

Mysterious Hyundai Kona EV fire currently under investigation

Industry experts are advising Hyundai to be transparent regarding the issues with its battery packs. Lee Hang-Koo, Korea Automotive Technology Institute’s Executive Advisor, said that if the issue is battery supply shortages, it should convey that to owners.

“Hyundai should be straightforward with its consumers and let them know what’s going on – whether or not battery sourcing has been difficult,” Lee told Reuters. Highlighting the increasingly competitive EV market, Lee says that Hyundai should consider how it’s treating its customers now, especially as it could have long-term effects that could be detrimental to its sales in the future. “If Hyundai falls behind on this EV race, that would be problematic. In that sense, they should review how they treat their customers.”

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No injuries or fatalities have been caused by the fires so far. Hyundai offered a software update in October 2020 that would combat the issue. However, this caused some owners to experience a reduced charging capacity, and one owner said it has caused several other issues. The owner indicated that he had been refused service at a public charging station because of the fires. “These recalls already have already wasted my time, and I have to charge my car worrying about fire risks. On top of that, I have to worry about what other people think about my car,” he said.

Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Elon Musk

Tesla Board Chair discusses what is being done to protect CEO Elon Musk

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Credit: xAI

Tesla Board Chair Robyn Denholm met with Bloomberg this morning to discuss a variety of topics, but perhaps one of the most interesting was her comments on what is being done to protect company CEO Elon Musk.

After the assassination of right-wing political commentator Charlie Kirk this week, there have been concerns about Musk’s safety, as well as that of other high-profile business leaders and political figures.

Earlier this week, Musk said himself that his security detail would be increased significantly following Kirk’s death, a move that many investors and fans of the company had requested because of political violence.

Elon Musk assures Tesla investors he will enhance his security detail

“Definitely need to enhance security,” Musk said. Tesla spent $3.3 million on Musk’s security in 2024 and January and February 2025. For reference, Meta spent over $27 million on Mark Zuckerberg’s security last year, which is higher than any other tech CEO.

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During Denholm’s appearance on Bloomberg TV earlier today, she stated that the company has been focused on Musk’s security detail for “many years,” especially considering he is one of the richest people on Earth and holds an incredible amount of influence.

“It is something that we take very seriously; he takes it very seriously as well. So, again, from a board perspective, it is something we’ve discussed at length,” Denholm said.

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Denholm added that she believes “there is not anyone in a boardroom that is not touched by what has happened with Charlie Kirk.”

Although Musk’s political involvement has toned down significantly in the past, he still has enemies, especially based on groups that oppose him and the company specifically. Based on this week’s events, it feels that increased security is a necessary expense Tesla must account for.

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Investor's Corner

Tesla bear turns bullish for two reasons as stock continues boost

“I think from a trading perspective, it looks very interesting,” Nathan said, citing numerous signs of strength, such as holding its 200-day moving average and holding against its resistance level.

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Credit: Tesla Manufacturing

A Tesla bear is changing his tune, turning bullish for two reasons as the company’s stock has continued to get a boost over the past month.

Dan Nathan, a notorious skeptic of Tesla shares, said he is changing his tune, at least in the short term, on the company’s stock because of “technicals and sentiment,” believing the company is on track for a strong Q3, but also an investment story that will slowly veer away from its automotive business.

“I think from a trading perspective, it looks very interesting,” Nathan said, citing numerous signs of strength, such as holding its 200-day moving average and holding against its resistance level.

He also said he believes a rally for the stock could continue as it heads into the end of the quarter, especially as the $7,500 electric vehicle tax credit is coming to an end at the end of the month.

With that being said, he believes the consensus for Q3 deliveries is “probably low,” as he believes Wall Street is likely underestimating what Tesla will bring to the table on October 1 or 2 when it reports numbers for the quarter.

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Tesla shares are already up over five percent today, with gains exceeding nine percent over the past five trading days, and more than fourteen percent in the past month.

While some analysts are looking at the performance of other Mag 7 stocks, movement on rates from the Federal Reserve, and other broader market factors as reasoning for Tesla’s strong performance, it appears some movement could be related to the company’s recent developments instead.

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Over the past week, Tesla has made some strides in its Robotaxi program, including a new license to test the platform in the State of Nevada, which we reported on.

Tesla lands regulatory green light for Robotaxi testing in new state

Additionally, the company is riding the tails of the end of the EV tax credit, as inventory, both new and used, is running extremely low, generally speaking. Many markets do not have any vehicles to purchase as of right now, making delivery by September 30 extremely difficult.

However, there has been some adjustments to the guidelines by the IRS, which can be read here:

Tesla set to win big after IRS adjusts EV tax credit rules

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Tesla is trading at around $389 at 10:56 a.m. on the East Coast.

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Tesla lands regulatory green light for Robotaxi testing in new state

This will be the third state in total where Tesla is operating Robotaxi, following Austin and California.

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Credit: Tesla

Tesla has landed a regulatory green light to test its Robotaxi platform in a new state, less than three months after the ride-hailing service launched in Texas.

Tesla first launched its driverless Robotaxi suite in Austin, Texas, back on June 22. Initially offering rides to a small group of people, Tesla kept things limited, but this was not to be the mentality for very long.

It continued to expand the rider population, the service area, and the vehicle fleet in Austin.

The company also launched rides in the Bay Area, but it does use a person in the driver’s seat to maintain safety. In Austin, the “Safety Monitor” is present in the passenger’s seat during local rides, and in the driver’s seat for routes that involve highway driving.

Tesla is currently testing the Robotaxi platform in other states. We reported that it was testing in Tempe, Arizona, as validation vehicles are traveling around the city in preparation for Robotaxi.

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Tesla looks to make a big splash with Robotaxi in a new market

Tesla is also hoping to launch in Florida and New York, as job postings have shown the company’s intention to operate there.

However, it appears it will launch in Nevada before those states, as the company submitted its application to obtain a Testing Registry certification on September 3. It was processed by the state’s Department of Motor Vehicles Office of Business Licensing on September 10.

It will then need to self-certify for operations, essentially meaning they will need to comply with various state requirements.

This will be the third state in total where Tesla is operating Robotaxi, following Austin and California.

CEO Elon Musk has stated that he believes Robotaxi will be available to at least half of the U.S. population by the end of the year. Geographically, Tesla will need to make incredible strides over the final four months of the year to achieve this.

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