News

SolarCity Struggles: National Gridlock (Part III)

Published

11 years ago

September 21, 2014

Rob M.

In this final post within my SolarCity Struggles series I’ll be outlining the additional complexities that surfaced after our local power company, National Grid, got involved.

National Grid-Lock

Having already experienced some delays on my solar project due to architectural redesigns, National Grid jumped into the mix to make things even worse by throwing up one road block after another. There was a conflict of interest for National Grid to assist on the project since we would be shifting more than $170,000 of revenue from them to SolarCity. I’d only see a tiny slice of that by way of my energy savings. Despite many city mandates to be “More Green”, the utility companies clearly have no interest in assisting customers to go solar since it would be counter productive for them.

Roadblock #1

National Grid would not allow “net metering” (where you can re-supply energy through solar power) for two different meters at the same address. SolarCity stepped up and offered to join my two meters and upgrade my panel (from 400A to 600A) in order to support net metering. Accounting issues aside, I agreed to the proposed change and moved forward with yet another site visit that would lead to an engineering redesign.

Roadblock #2

Having (verbally) moved past this, National Grid then reported that the transformer for my area was only capable of handling 23kW of generated power and could not support SolarCity’s proposed 56kW system. This was by the most serious setback since it would require a design that would cut my generation down to 23kW or less. This meant dropping the farm completely and scaling the house from 35kW to 23kW.

A 23kW design called for the front of my house to have solar panels while only a portion of the rear of the house would be retrofitted with panels. This would have looked really odd so we decided to scale back the design to a 18kW system and only include panels on the front of the house.

National Grid informed me that the transformers support between 8 – 12 houses in my area so any neighbors that undergo a solar project will be limited to the remaining 5kW that the transformer can support.

Next Steps

Going from a 56kW to 18kW (a 68% drop in planned production) system will reduce my energy coverage to 32% of my power needs through solar. This is unfortunately the case due to National Grid’s limitation despite my property having enough roof surface to generate 100% of my energy needs.

I will save approximately $56,000 over the next 20 years with this smaller set up, a far departure from the original projected savings of $105,000 but still worth pursuing.

A friendly note from SolarCity arrived on September 1^st letting me know that my installation was scheduled for December 8^th and 9^th because of the magnitude of the project. Considering this 18kW system is a third of what would have been, I couldn’t help but wonder how SolarCity would have handled the original plans. I can’t imagine starting this project in the dead of a New England winter. SolarCity indicated that the project would require 4-6 weeks before the “go live” date which meant I wouldn’t be completing until January 2015. That puts the project at about 10 months from start (initial consultation) to finish and assuming all goes well from here on out.

Summary

SolarCity has made a number of mistakes on this project since the beginning; from improperly sizing the system to not knowing the requirements and restrictions of the local power company; to not following owner requests on layout; to not understanding power generation limits imposed by the power company.

My experience with SolarCity has led me to conclude that they’re not ready for widespread adoption outside of key markets and have a lot of work and learning to do before they will be ready for that next stage of growth.

I truly hope the project moves forward. My next updates will be on the post installation experience which will hopefully take place sometime between now and the end of this year. Stay tuned.

SolarCity Struggles Series – Read from the beginning

Image Source: Sun Powered EVs

News

Tesla creates clever solution to simplify and improve its Service

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Published

9 hours ago

August 7, 2025

Joey Klender

Credit: Tesla

Tesla has created a clever solution to simplify and improve its Service. Tesla performs most of the services that are needed on its vehicles at its company-owned Service Centers.

However, service has been a weak point of the company, as some regions have fewer Service Centers than others. This can cause long wait times for Tesla owners in some parts of the country.

There are also instances where customers do not agree with what Tesla is saying about their vehicle. In fact, one instance that revealed this new change Tesla is making to its Service was precisely that.

One owner posted on X that his vehicle’s battery seal had failed after a recall was issued. Tesla insurance and Tesla Service both did not assist, and it took CEO Elon Musk stepping in to get the issue resolved:

Will investigate
— Elon Musk (@elonmusk) August 7, 2025
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Another owner suggested there should be a more streamlined communications process between the customer and the Service Center, a solution that has been missing.

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Elon Musk wants Tesla Service to fix two-thirds of cars in the same day

Jegannathan said that Tesla has started to share local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

It is available in a handful of locations already, and Jegannathan said that once abuse guardrails are built, this will expand to all locations:

In few service locations, started to share local and regional leader contact information via service in-take in mobile in-app messages so customers can reach out via phone when they disagree with initial diagnostic/warranty/changes in estimates. (Once we build guardrails from…
— Raj Jegannathan (@r_jegaa) August 7, 2025

This would be a major improvement in the Service portion of Tesla’s business. There are common disagreements between Service and customers, specifically when Service’s suggestions don’t align with the customer’s beliefs.

When it comes to things like a warranty claim, these issues are not really up for interpretation. Instead, the repairs should be made. If there is a misunderstanding on Service’s side, a simple message from the customer could have resolved the issue. That’s basically what happened here.

Investor's Corner

Tesla gets its best analysis from Morgan Stanley as ‘it’s all about to change’

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

Published

10 hours ago

August 7, 2025

Joey Klender

(Credit: Tesla)

Tesla has gotten perhaps its best analysis from Morgan Stanley in quite some time, as the Wall Street firm claims that “it’s all about to change.”

That phrase could be used for both the company’s status and the world in general.

Analyst Adam Jonas said in a new note on Thursday to investors that Tesla could be one of the major winners in terms of the global transition from what it is now to what it will be.

He describes the global shift that will occur over the next few years:

“Have you interacted with a robot today? Have you even seen a robot today? No? Well, take a mental picture because it’s all about to change. When we meet someone who has never been in a Waymo or a Tesla Cybercab (which is most people), we frequently see a wince and a response such as ‘I’m not sure I’d feel comfortable getting in a car without a driver.’ We imagine going back in time to 1903 and asking people if they’d feel comfortable in an airplane.’”

The same technological revolutions that have occurred over the past 150 years will continue to occur again and again. We are on the verge of another, Jonas believes, as companies like Tesla are working on artificial intelligence tech, which includes changing the way we look at things like transportation and labor.

Jonas includes an interesting tidbit in his note about how humanoid robots could change wages, and how it could work into the advantage of Tesla, especially as it is developing its own Optimus robot:

“We estimate 1 humanoid robot at $5/hour can do the work of 2 humans at $25/hour, generating an NPV of approximately $200k/humanoid. 1 robot shaped car can potentially drive down cost/mile of a ride share vehicle to <$0.20 mile (1/10th human-driven ride-share).”

Jonas sees Tesla as a key player in how AI will impact things like manufacturing and various automotive industries, and he believes there is long-term potential for AI, robomobility, and even autonomous eVTOL platforms.

Tesla stock: Morgan Stanley says eVTOL is calling Elon Musk for new chapter

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

Elon Musk

Tesla expands Robotaxi program in Austin to new riders

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

Published

10 hours ago

August 7, 2025

Joey Klender

Credit: @TerrapinTerpene/X

Tesla is expanding its Robotaxi program in Austin, Texas, as several people have received invitations to participate and take rides.

Tesla first launched the Robotaxi platform on June 22. It invited a handful of people to participate in the first-ever public rides. We were lucky enough to get an invitation, and our permissions have been expanded in the Bay Area pilot program as well.

The group was small and consisted of big names in the Tesla community. It expanded and is continuing to offer these exclusive invitations to notable members of the Tesla community.

There have been fewer than five subsequent invitations after the first group’s were sent in late June:

I’m so stoked!! LFG 🙌🏽🙌🏽 @Tesla @Tesla_AI @robotaxi @elonmusk pic.twitter.com/F4chRhMjc9
— Arash (@MinimalDuck) August 7, 2025
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I finally got it, guys!! 💯🙌 @robotaxi early access invite 🤠
Wait, does it mean I have to be 65 or wait another 65 years? 😎 pic.twitter.com/yAVPHXISY6
— JeebsTX 🇺🇸 (@JeebsTX) August 7, 2025

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

Tesla’s new Robotaxi geofence shape is an FU by Elon Musk to the competition

“We are being very cautious. We do not want to take any chances, so we are going to go cautiously. But the service areas and the number of vehicles in operation will increase at a hyper-exponential rate,” CEO Elon Musk said during the Q2 Earnings Call.

Eventually, the Robotaxi platform will not require an invite, and it will operate without geofences. Musk believes Tesla can get there within three or six months, and plans to have at least half of the U.S. population with access to a Robotaxi by the end of the year:

🚨Tesla plans to offer driverless Robotaxi rides to half the U.S. population by the end of the year, Musk says https://t.co/xEDoTF6fIt
— TESLARATI (@Teslarati) July 23, 2025

“I think we will probably have autonomous ride-hailing in probably half the population of the U.S. by the end of the year. That’s at least our goal, subject to regulatory approvals. I think we will technically be able to do it. Assuming we have regulatory approvals, it’s probably addressing half the population of the U.S. by the end of the year.”

Tesla plans to have regulatory approval in Nevada, Arizona, and Florida sooner than in other states.