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Tesla Model 3 owner survey reveals improvements in Service and Supercharging

Tesla Model X at Service Center. | Image: Teslarati

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Tesla Model 3 owners are reporting improvements in the company’s ability to offer a higher availability of Superchargers to customers, as well as positive opinions regarding the repair of manufacturing defects in a timely fashion, according to Bloomberg‘s survey of 5,000 owners of the company’s most affordable sedan.

However, repairs for Teslas that have been damaged in accidents are still a point of improvement for Tesla, as the timeliness of repairs after a Model 3 has been involved in an accident is not meeting up with the requirements of customers. Nevertheless, poll results suggest that Tesla continues to make improvements to its network of service centers by listening to customer feedback.

Tesla’s Supercharger network continues to grow, the company has added nearly 500 new stations globally, comprised of over 5,000 Superchargers since April 2018. CEO Elon Musk stated in November 2018 he planned to expand the Supercharger network by offering 23,000 available charging stops available to Tesla owners by the end of 2019.

The company is trending short of this number and will likely not reach it by the end of the year, but Musk has still managed to grow the network by more than 36% in the last 18 months, making the ownership experience much more convenient. Model 3 owners scored Supercharger availability as a 4.27 out of a possible 5, in Bloomberg‘s poll. In the last week, Tesla has either opened, started construction, or obtained permits for 24 new Supercharger stations across the world, according to supercharge.info.

Bloomberg‘s newly released info comes on the heels of part one of the survey, where Tesla owners reported positive trends in repairing manufacturing issues such as panel gaps and “soft paint”. Tesla has made improving these issues one of the main focuses by eliminating mistakes within the manufacturing process, as Musk stated “since we began shipping Model 3 last year, we have been very focused on refining and tuning both part and body manufacturing processes.

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The result being that the standard deviation of all gaps and offsets across the entire car has improved, on average, by nearly 40%, with particular gap improvements visible in the area of the trunk, rear lamps and rear quarter panel.” Tesla has continually made changes to improve those issues over time, the service side of the company is still suffering. Many Model 3 owners who have been involved in accidents or are in need of replacement parts are becoming subjected to a number of inconveniences, such as long wait times and poor communication with Tesla representatives.

Tesla Mobile Service diagnoses a Model X (Photo: Teslarati)

Elon Musk recognized the issue and addressed it in January, where he stated the extended wait times began when Tesla decided to store replacement parts at regional distribution centers, and not at the service locations. “We made a strategic error in the past about not having service parts located at our service centers..basically meant it was impossible to have a fast turnaround on service,” Musk said. The company has utilizes mobile service to repair its vehicles in any location at any time, improving convenience for Tesla owners.

Faster speeds in charging are closing the difference in time between filling up a gas tank and charging an electric vehicle. The efficiency in electric vehicle charging has improved, but not only with Tesla Superchargers. Ionity’s network of charging stations also offer increased speeds, eliminating excessive time spent at a charger. More electric cars are on the road and chargers with increased power are able to eliminate long breaks in driving, improving overall efficiency. Tesla’s commitment to improving the ownership experience comes from dedication to fix the problems voiced by owners.

Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Waymo temporarily halts service in select San Francisco and LA areas amid protests

The suspensions came after several Waymo Jaguar I-Pace robotaxis were vandalized and set ablaze during the demonstrations.

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Credit: ABC7/YouTube

Waymo, Alphabet’s autonomous vehicle subsidiary, has suspended its driverless taxi operations in parts of Los Angeles and San Francisco amid violent protests linked to U.S. Immigration and Customs Enforcement (ICE) raids in the state. 

The suspensions came after several Waymo Jaguar I-Pace robotaxis were vandalized and set ablaze during the demonstrations.

Waymo Catches Strays Amid Anti-ICE Protests

Protests erupted in Los Angeles and San Francisco in response to the Trump administration’s immigration raids, which ultimately resulted in California Governor Gavin Newsom calling the White House’s deployment of National Guard troops unconstitutional. 

Amidst the protests, images and videos emerged showing several Waymo robotaxis being defaced and destroyed. At least five Waymo robotaxis ended up being caught in the crossfire, and at least one vehicle ended up being burned to the ground. 

The incident resulted in the Los Angeles Police Department advising people to avoid downtown areas due to toxic fumes from the robotaxis’ burning lithium-ion batteries. As noted in a KRON4 report, Waymo ultimately halted service in affected areas “out of an abundance of caution.”

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Robotaxi Sentiments

The cost of the attacks is notable. Each Waymo robotaxi is valued between $150,000 and $200,000, per a 2024 Wall Street Journal report. Interestingly enough, this is not the first time that Waymo’s robotaxis ended up on the receiving end of angry protesters. On February 24, a Jaguar I-PACE robotaxi was set ablaze and vandalized by a crowd in San Francisco. Videos taken at the time showed a mob of people attacking the vehicle. 

Despite the recent attacks on its robotaxis, Waymo has stated it has “no reason to believe” its vehicles were specifically targeted during the protests, as per a report from The Washington Post. A company spokesperson also noted that some of the Waymo robotaxis that were defaced and destroyed during the violent demonstrations had been completing drop-offs near the protest zones.

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Investor's Corner

xAI targets $5 billion debt offering to fuel company goals

Elon Musk’s xAI is targeting a $5B debt raise, led by Morgan Stanley, to scale its artificial intelligence efforts.

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(Credit: xAI)

xAI’s $5 billion debt offering, marketed by Morgan Stanley, underscores Elon Musk’s ambitious plans to expand the artificial intelligence venture. The xAI package comprises bonds and two loans, highlighting the company’s strategic push to fuel its artificial intelligence development.

Last week, Morgan Stanley began pitching a floating-rate term loan B at 97 cents on the dollar with a variable interest rate of 700 basis points over the SOFR benchmark, one source said. A second option offers a fixed-rate loan and bonds at 12%, with terms contingent on investor appetite. This “best efforts” transaction, where the debt size hinges on demand, reflects cautious lending in an uncertain economic climate.

According to Reuters sources, Morgan Stanley will not guarantee the issue volume or commit its own capital in the xAI deal, marking a shift from past commitments. The change in approach stems from lessons learned during Musk’s 2022 X acquisition when Morgan Stanley and six other banks held $13 billion in debt for over two years.

Morgan Stanley and the six other banks backing Musk’s X acquisition could only dispose of that debt earlier this year. They capitalized on X’s improved operating performance over the previous two quarters as traffic on the platform increased engagement around the U.S. presidential elections. This time, Morgan Stanley’s prudent strategy mitigates similar risks.

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Beyond debt, xAI is in talks to raise $20 billion in equity, potentially valuing the company between $120 billion and $200 billion, sources said. In April, Musk hinted at a significant valuation adjustment for xAI, stating he was looking to put a “proper value” on xAI during an investor call.

As xAI pursues this $5 billion debt offering, its financial strategy positions it to lead the AI revolution, blending innovation with market opportunity.

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SpaceX to debut new Dragon capsule in Axiom Space launch

Ax-4’s launch marks the debut of SpaceX’s latest Crew Dragon and pushes Axiom closer to building its own space station.

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(Credit: SpaceX)

Axiom Space’s Ax-4 mission targets the International Space Station (ISS) with a new SpaceX Crew Dragon capsule.

The Axiom team will launch a new SpaceX Dragon capsule atop a Falcon 9 rocket from NASA’s Kennedy Space Center in Florida on Wednesday at 8:00 a.m. EDT (1200 GMT). The Ax-4 mission launch was initially set for Tuesday, June 10, but was delayed by one day due to expected high winds.

As Axiom Space’s fourth crewed mission to the ISS, Ax-4 marks the debut of an updated SpaceX Crew Dragon capsule. “This is the first flight for this Dragon capsule, and it’s carrying an international crew—a perfect debut. We’ve upgraded storage, propulsion components, and the seat lash design for improved reliability and reuse,” said William Gerstenmaier, SpaceX’s vice president of build and flight reliability.

Axiom Space is a Houston-based private space infrastructure company. It has been launching private astronauts to the ISS for research and training since 2022, building expertise for its future station. With NASA planning to decommission the ISS by 2030, Axiom has laid the groundwork for the Axiom Station, the world’s first commercial space station. The company has already begun construction on its ISS replacement.

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The Ax-4 mission’s research, spanning biological, life, and material sciences and Earth observation, will support this ambitious goal. Contributions from 31 countries underscore the mission’s global scope. The four-person crew will launch from Launch Complex 39A, embarking on a 14-day mission to conduct approximately 60 scientific studies.

“The AX-4 crew represents the very best of international collaboration, dedication, and human potential. Over the past 10 months, these astronauts have trained with focus and determination, each of them exceeding the required thresholds to ensure mission safety, scientific rigor, and operational excellence,” said Allen Flynt, Axiom Space’s chief of mission services.

The Ax-4 mission highlights Axiom’s commitment to advancing commercial space exploration. By leveraging SpaceX’s Dragon capsule and conducting diverse scientific experiments, Axiom is paving the way for its Axiom Station. This mission not only strengthens international collaborations but also positions Axiom as a leader in the evolving landscape of private space infrastructure.

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