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Tesla responds to Reuters’ claims of faulty suspension issues
Tesla has posted a rebuttal to a Reuters investigation which alleged that the company had been blaming drivers for alleged vehicle abuse despite knowing that its cars’ suspension components were faulty. The issue has caught the attention of many, including Democratic Senators Richard Blumenthal (D-Conn.) and Edward Markey (D-Mass.), both of whom have called on Tesla to initiate a recall about the reported issue.
Reuters‘ investigation indicated that Tesla had informed the NHTSA that frequent failures of components like its vehicles’ aft link were due to drive misuse. Despite this, the publication claimed that Tesla’s own engineers have tracked frequent failures of the components over the years. Tesla’s response, which was posted on X, provided a thorough rebuttal of the publication’s claims.
Tesla highlighted several issues with Reuters‘ investigation, such as its misleading headline and the lack of important context about the issue. The company also reiterated its service principles, which aim to provide the best support possible to its consumer base.
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.
This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s…— Tesla (@Tesla) December 27, 2023
Following is Tesla’s response to Reuters‘ investigation.
Reuters published an article that leads with a wildly misleading headline and is riddled with incomplete and demonstrably incorrect information.
This latest piece vaguely and nonsensically suggests there are thousands upon thousands of disgruntled Tesla customers. It’s nonsensical because it’s nonfactual—the reality is Tesla’s customer retention is among the best and highest in the industry.
Misleading headline:
“Tesla blamed drivers for failures of parts it long knew were defective.”
Reality (buried in the article):
Tesla paid for most of the 120,000 vehicle repairs under warranty.
Manufactured story:
The customer photo represents not a failed component, but instead a post crash component that was damaged in the course of reducing the adverse effects of a collision. The customer was informed that Tesla was able to review the telemetry and understood there was a crash that resulted in this repair not being covered by warranty.
Most, if not all, manufacturer warranties exclude damages caused by a crash because that is the point of insurance coverage.
Helpful context:
Tesla has the most advanced vehicle telemetry system that can identify emerging issues, determine scope, and allow for faster vehicle and service improvements than has ever been seen in the auto industry. We take action as soon as we see a problem, something that should be celebrated as best-in-class, and is often cited by our regulators as a major safety advantage.
False accusation:
The author has conflated a noise-related (non-safety) issue with a range of unrelated and disconnected service actions. Contrary to the article’s statements based on erroneous data, Tesla is truthful and transparent with our safety regulators around the globe and any insinuation otherwise is plain wrong.
Tesla Service Principles:
a. Our service technicians and advisors diagnose, maintain and fix our customers’ cars efficiently and are not incentivized to profit off customers’ repair needs.
b. Tesla provides our service employees with excellent compensation and benefits packages. They don’t work off of commission like at other dealers who are incentivized to upsell or overcharge their customers.
c. The best service is no service. When service must be done, we fix 90%+ problems without even needing the customer present – either through over-the-air updates or with mobile service at a customer’s house or workplace.
To see Tesla’s approach in action, one can refer to this maintenance study from earlier this year, “Tesla was named the cheapest luxury car brand to maintain..” → https://autos.yahoo.com/tesla-named-cheapest-luxury-car-110000613.html
This cherry-picking approach to journalism results in missing the truth, which is a pattern in many of the negative articles about Tesla.
Using one customer’s one-sided version of events as the universal experience of all customers paints a false and misleading picture of Tesla. In reality, for every upset customer, there are hundreds more who are thrilled with their Tesla and eager to repeat their business. The numbers don’t lie in terms of repeat sales and customer satisfaction.
We strive to make every customer a lifelong member of the Tesla family.
While others may have their own agendas, our principles have been the same since the beginning: to make the safest cars in the world, which are easiest to maintain, while accelerating the world’s transition to sustainable energy.
Don’t hesitate to contact us with news tips. Just send a message to simon@teslarati.com to give us a heads up.
News
Tesla states Giga Berlin workforce is stable, rejects media report
As per the electric vehicle maker, production and employment levels at the facility remain stable.
Tesla Germany has denied recent reports alleging that it has significantly reduced staffing at Gigafactory Berlin. As per the electric vehicle maker, production and employment levels at the facility remain stable.
Tesla denies Giga Berlin job cuts report
On Wednesday, German publication Handelsblatt reported that Tesla’s workforce in Gigafactory Berlin had been reduced by about 1,700 since 2024, a 14% drop. The publication cited internal documents as its source for its report.
In a statement to Reuters, Tesla Germany stated that there has been no significant reduction in permanent staff at its Gigafactory in Grünheide compared with 2024, and that there are no plans to curb production or cut jobs at the facility.
“Compared to 2024, there has been no significant reduction in the number of permanent staff. Nor are there any such plans. Compared to 2024, there has been no significant reduction in the number of permanent staff. Nor are there any such plans,” Tesla noted in an emailed statement.
Tesla Germany also noted that it’s “completely normal” for a facility like Giga Berlin to see fluctuations in its headcount.
A likely explanation
There might be a pretty good reason why Giga Berlin reduced its headcount in 2024. As highlighted by industry watcher Alex Voigt, in April of that year, Elon Musk reduced Tesla’s global workforce by more than 10% as part of an effort to lower costs and improve productivity. At the time, several notable executives departed the company, and the Supercharger team was culled.
As with Tesla’s other factories worldwide, Giga Berlin adjusted staffing during that period as well. This could suggest that a substantial number of the 1,700 employees reported by Handelsblatt were likely part of the workers who were let go by Elon Musk during Tesla’s last major workforce reduction.
In contrast to claims of contraction, Tesla has repeatedly signaled plans to expand production capacity in Germany. Giga Berlin factory manager André Thierig has stated on several occasions that the site is expected to increase output in 2026, reinforcing the idea that the facility’s long-term trajectory remains growth-oriented.
Elon Musk got a brash response from Ryanair CEO Michael O’Leary, who said in a press conference on Wednesday afternoon that the Tesla frontman’s criticism of the airline not equipping Starlink has increased bookings for the next few months.
The two have had a continuing feud over the past several weeks after Musk criticized the airline for not using Starlink for its flights, which would enable fast, free, and reliable Wi-Fi on its aircraft.
Tesla CEO Elon Musk trolls budget airline after it refuses Starlink on its planes
Musk said earlier this week that he was entertaining the idea of purchasing Ryanair and putting someone named Ryan in charge, which would oust O’Leary from his position.
However, the barbs continued today, as O’Leary held a press conference, aiming to dispel any beliefs about Starlink and its use case for Ryanair flights, which are typically short in length.
O’Leary said in the press conference today:
“The Starlink people believe that 90% of our passengers would happily pay for wifi access. Our experience tells us less than 10% would pay; He (Elon) called me a retar*ed twat. He would have to join the back of a very, very long queue of people that already think I’m a retar*ed twat, including my four teenage children.”
He then went on to say that, due to Musk’s publicity, bookings for Ryanair flights have increased over the past few days, up 2 to 3 percent:
“But we do want to thank him for the wonderful boost in publicity. Our bookings are up 2-3% in the last few days. So thank you to Mr. Musk, but he’s wrong on the fuel drag. Non-European citizens cannot own a majority of European airlines, but if he wants to invest in Ryanair, we think it would be a very good investment.”
O’Leary didn’t end there, as he called Musk’s social media platform X a “cesspit,” and said he has no concern over becoming a member of it. However, Ryanair has been very active on X for several years, gaining notoriety for being comical and lighthearted.
🚨 Ryanair CEO’s comments on X and Starlink today at the planned presser.
Strange comments here, it just feels like it’s time to end all this crap https://t.co/NYeG95bM82
— TESLARATI (@Teslarati) January 21, 2026
The public spat between the two has definitely benefited Ryanair, and many are calling for it to end, especially those who support Musk, as they see it as a distraction.
Nevertheless, it is likely going to end with no real movement either way, and is more than likely just a bit of hilarity between the two parties that will end in the coming days.
News
Tesla CEO Elon Musk outlines expectations for Cybercab production
“…initial production is always very slow and follows an S-curve. The speed of production ramp is inversely proportionate to how many new parts and steps there are. For Cybercab and Optimus, almost everything is new, so the early production rate will be agonizingly slow, but eventually end up being insanely fast.”
Tesla CEO Elon Musk outlined expectations for Cybercab production as the vehicle is officially set to start rolling off manufacturing lines at the company’s Giga Texas factory in less than 100 days.
Cybercab is specifically designed and catered to Tesla’s self-driving platform and Robotaxi ride-hailing service. The company has been pushing hard to meet its self-set expectations for rolling out an effective self-driving suite, and with the Cybercab coming in under 100 days, it now needs to push for Unsupervised Self-Driving in the same time frame.
Tesla CEO Elon Musk confirms Robotaxi is set to go unsupervised
This is especially pertinent because the Cybercab is expected to be built without a steering wheel or pedals, and although some executives have said they would build the car with those things if it were necessary.
However, Musk has maintained that the Cybercab will not have either of those things: it will have two seats and a screen, and that’s it.
With production scheduled for less than 100 days, Musk broke down what people should expect from the initial manufacturing phases, being cautiously optimistic about what the early stages will likely entail:
“…initial production is always very slow and follows an S-curve. The speed of production ramp is inversely proportionate to how many new parts and steps there are. For Cybercab and Optimus, almost everything is new, so the early production rate will be agonizingly slow, but eventually end up being insanely fast.”
Musk knows better than most about the challenges of ramping up production of vehicles. With the Model 3, Musk routinely refers to it as “production hell.” The Cybertruck, because of its polarizing design and stainless steel exterior, also presented challenges to Tesla.
With the important caveat that initial production is always very slow and follows an S-curve.
The speed of the production ramp is inversely proportionate to how many new parts and steps there are.
For Cybercab and Optimus, almost everything is new, so the early production…
— Elon Musk (@elonmusk) January 20, 2026
The Cybercab definitely presents an easier production process for Tesla, and the company plans to build millions of units per year.
Musk said back in October 2024:
“We’re aiming for at least 2 million units a year of Cybercab. That will be in more than one factory, but I think it’s at least 2 million units a year, maybe 4 million ultimately.”
When April comes, we will find out exactly how things will move forward with Cybercab production.
Tesla states Giga Berlin workforce is stable, rejects media report
Elon Musk gets brash response from Ryanair CEO, who thanks him for booking increase
