Connect with us
tesla supercharger las vegas tesla supercharger las vegas

News

Tesla Supercharger grabs top ranking in J.D. Power’s newest satisfaction study

(Credit: Tesla)

Published

on

Tesla’s Superchargers were ranked the best overall in terms of overall customer satisfaction, according to a new study from J.D. Power.

The 2022 U.S. Electric Vehicle Experience Study showed Tesla’s Superchargers were the most favorable to EV owners as the Supercharger Network earned 739 of a possible 1,000 points. The Segment Average score was 674, but the EV charging network with the closest cumulative score was ChargePoint with 644 points. Electrify America and EVgo had 614 and 573 points, respectively.

2022 jd power u.s. electric vehicle experience public charging satisfaction study dc fast chargers

Credit: J.D. Power

The study measures EV owner satisfaction with two types of public charge point operators: Level 2 Charging and DC Fast Chargers. Satisfaction is ranked in ten subcategories, which include:

  • Ease of Charging
  • Speed of Charging
  • Cost of Charging
  • Ease of Payment
  • Ease of Finding a Location
  • Convenience of the Location
  • Things to do while Charging
  • How safe you feel at the Location
  • Availability of Chargers
  • Physical Condition of the Charging Location

Charging applications have become more available than in previous years due to the overall adoption of EVs. However, it is still a work in progress. Charging satisfaction actually decreased from last year’s study, with a 633 score this year compared to 643 in 2021.

“Public charging continues to provide challenges to overall EV adoption and current EV owners alike,” Executive Director of Global Automotive at J.D. Power, Brent Gruber, said. “Not only is the availability of public charging still an obstacle, but EV owners continue to be faced with charging station equipment that is inoperable.”

We already discussed DC Fast Chargers, which owners found Tesla’s Supercharger network to be most favorable. However, it is not the only tip of the cap Tesla received. The company also had its Destination Level 2 charging stations ranked as the best in terms of customer satisfaction. Destination Chargers gained 680 total points, with Volta ranking second with 667 points and ChargePoint in third with 639 points.

Advertisement

2022 jd power u.s. electric vehicle experience public charging satisfaction study level 2 chargers

Credit: J.D. Power

In general, the EV charging infrastructure, in its current condition, has given EV owners relative satisfaction. The biggest issues with current EV charging happen to be related to the cost of charging, which ranked 473 for fast chargers and 446 for Level 2 chargers.

Perhaps the most interesting piece of information from the study was that DC Fast Charger users are usually planners who are most commonly on a road trip which, along with convenience, determines their choice of charging location. This is where some vehicles are lagging behind because, despite having fast chargers nearby, not all vehicles are capable of charging at super-fast speeds. This can be combated without buying a new vehicle, as charging stations can give vehicle owners more short-term entertainment options to pass the time.

“Everyone knows that the landscape of gas stations is focused on convenience—readily available, fast fueling and quick convenience items,” Gruber added when discussing this point. “Although fast charging is seemingly getting faster by the day, to expedite the charging process, vehicles will need to accommodate the newest ultra-fast chargers. Currently, only a handful of vehicles can take advantage of the fastest charging speeds. And no matter how fast their vehicle charges, EV owners still indicate they need more options for things to do during each charging session to enhance convenience and fill the down time.”

I’d love to hear from you! If you have any comments, concerns, or questions, please email me at joey@teslarati.com. You can also reach me on Twitter @KlenderJoey, or if you have news tips, you can email us at tips@teslarati.com.

Advertisement

Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

Advertisement
Comments

News

Tesla China January wholesale sales rise 9% year-on-year

Tesla reported January wholesale sales of 69,129 China-made vehicles, as per data released by the China Passenger Car Association.

Published

on

Credit: Tesla China

Tesla China reported January wholesale sales of 69,129 Giga Shanghai-made vehicles, as per data released by the China Passenger Car Association (CPCA). The figure includes both domestic sales and exports from Gigafactory Shanghai.

The total represented a 9.32% increase from January last year but a 28.86% decline from December’s 97,171 units.

China EV market trends

The CPCA estimated that China’s passenger new energy vehicle wholesale volume reached about 900,000 units in January, up 1% year-on-year but down 42% from December. Demand has been pressured by the start-of-year slow season, a 5% additional purchase tax cost, and uncertainty around the transition of vehicle trade-in subsidies, as noted in a report from CNEV Post.

Market leader BYD sold 210,051 NEVs in January, down 30.11% year-on-year and 50.04% month-on-month, as per data released on February 1. Tesla China’s year-over-year growth then is quite interesting, as the company’s vehicles seem to be selling very well despite headwinds in the market. 

Advertisement

Tesla China’s strategies

To counter weaker seasonal demand, Tesla China launched a low-interest financing program on January 6, offering up to seven-year terms on select produced vehicles. The move marked the first time an automaker offered financing of that length in the Chinese market.

Several rivals, including Xiaomi, Li Auto, XPeng, and NIO, later introduced similar incentives. Tesla China then further increased promotions on January 26 by reinstating insurance subsidies for the Model 3 sedan. The CPCA is expected to release Tesla’s China retail sales and export breakdown later this month.

Advertisement
Continue Reading

News

Tesla’s Apple CarPlay ambitions are not dead, they’re still in the works

For what it’s worth, as a Tesla owner, I don’t particularly see the need for CarPlay, as I have found the in-car system that the company has developed to be superior. However, many people are in love with CarPlay simply because, when it’s in a car that is capable, it is really great.

Published

on

Credit: Michał Gapiński/YouTube

Tesla’s Apple CarPlay ambitions appeared to be dead in the water after a large amount of speculation late last year that the company would add the user interface seemed to cool down after several weeks of reports.

However, it appears that CarPlay might make its way to Tesla vehicles after all, as a recent report seems to indicate that it is still being worked on by software teams for the company.

The real question is whether it is truly needed or if it is just a want by so many owners that Tesla is listening and deciding to proceed with its development.

Back in NovemberBloomberg reported that Tesla was in the process of testing Apple CarPlay within its vehicles, which was a major development considering the company had resisted adopting UIs outside of its own for many years.

Nearly one-third of car buyers considered the lack of CarPlay as a deal-breaker when buying their cars, a study from McKinsey & Co. outlined. This could be a driving decision in Tesla’s inability to abandon the development of CarPlay in its vehicles, especially as it lost a major advantage that appealed to consumers last year: the $7,500 EV tax credit.

Tesla owners propose interesting theory about Apple CarPlay and EV tax credit

Although we saw little to no movement on it since the November speculation, Tesla is now reportedly in the process of still developing the user interface. Mark Gurman, a Bloomberg writer with a weekly newsletter, stated that CarPlay is “still in the works” at Tesla and that more concrete information will be available “soon” regarding its development.

While Tesla already has a very capable and widely accepted user interface, CarPlay would still be an advantage, considering many people have used it in their vehicles for years. Just like smartphones, many people get comfortable with an operating system or style and are resistant to using a new one. This could be a big reason for Tesla attempting to get it in their own cars.

Tesla gets updated “Apple CarPlay” hack that can work on new models

For what it’s worth, as a Tesla owner, I don’t particularly see the need for CarPlay, as I have found the in-car system that the company has developed to be superior. However, many people are in love with CarPlay simply because, when it’s in a car that is capable, it is really great.

It holds one distinct advantage over Tesla’s UI in my opinion, and that’s the ability to read and respond to text messages, which is something that is available within a Tesla, but is not as user-friendly.

With that being said, I would still give CarPlay a shot in my Tesla. I didn’t particularly enjoy it in my Bronco Sport, but that was because Ford’s software was a bit laggy with it. If it were as smooth as Tesla’s UI, which I think it would be, it could be a really great addition to the vehicle.

Continue Reading

News

Tesla brings closure to Model Y moniker with launch of new trim level

Published

on

Credit: Tesla

With the launch of a new trim level for the Model Y last night, something almost went unnoticed — the loss of a moniker that Tesla just recently added to a couple of its variants of the all-electric crossover.

Tesla launched the Model Y All-Wheel-Drive last night, competitively priced at $41,990, but void of the luxurious features that are available within the Premium trims.

Upon examination of the car, one thing was missing, and it was noticeable: Tesla dropped the use of the “Standard” moniker to identify its entry-level offerings of the Model Y.

The Standard Model Y vehicles were introduced late last year, primarily to lower the entry price after the U.S. EV tax credit changes were made. Tesla stripped some features like the panoramic glass roof, premium audio, ambient lighting, acoustic-lined glass, and some of the storage.

Last night, it simply switched the configurations away from “Standard” and simply as the Model Y Rear-Wheel-Drive and Model Y All-Wheel-Drive.

There are three plausible reasons for this move, and while it is minor, there must be an answer for why Tesla chose to abandon the name, yet keep the “Premium” in its upper-level offerings.

“Standard” carried a negative connotation in marketing

Words like “Standard” can subtly imply “basic,” “bare-bones,” or “cheap” to consumers, especially when directly contrasted with “Premium” on the configurator or website. Dropping it avoids making the entry-level Model Y feel inferior or low-end, even though it’s designed for affordability.

Tesla likely wanted the base trim to sound neutral and spec-focused (e.g., just “RWD” highlights drivetrain rather than feature level), while “Premium” continues to signal desirable upgrades, encouraging upsells to higher-margin variants.

Simplifying the overall naming structure for less confusion

The initial “Standard vs. Premium” split (plus Performance) created a somewhat clunky hierarchy, especially as Tesla added more variants like Standard Long Range in some markets or the new AWD base.

Removing “Standard” streamlines things to a more straightforward progression (RWD → AWD → Premium RWD/AWD → Performance), making the lineup easier to understand at a glance. This aligns with Tesla’s history of iterative naming tweaks to reduce buyer hesitation.

Elevating brand perception and protecting perceived value

Keeping “Premium” reinforces that the bulk of the Model Y lineup (especially the popular Long Range models) remains a premium product with desirable features like better noise insulation, upgraded interiors, and tech.

Eliminating “Standard” prevents any dilution of the Tesla brand’s upscale image—particularly important in a competitive EV market—while the entry-level variants can quietly exist as accessible “RWD/AWD” options without drawing attention to them being decontented versions.

You can check out the differences between the “Standard” and “Premium” Model Y vehicles below:

@teslarati There are some BIG differences between the Tesla Model Y Standard and Tesla Model Y Premium #tesla #teslamodely ♬ Sia – Xeptemper

Continue Reading