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US official takes zero-Tesla road trip to promote EVs–things get so tricky they ended up ICE-ing a charger

Credit: Tesla

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2 years ago

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United States Secretary of Energy Jennifer Granholm went on a four-day, 600+ mile journey from Charlotte, North Carolina, to Memphis, Tennessee, with a fleet of all-electric vehicles. The official’s entourage was impressive, as it included EVs like the Cadillac Lyriq, the Ford F-150 Lightning, and the Chevy Bolt. There were some combustion-powered cars in the entourage as well, but zero Teslas. 

Over the US official’s journey, things would get so challenging that members of Granholm’s advance team resorted to eyebrow-raising tactics to secure fast chargers for the official. At one point, an ICE-ing incident happened, and police got involved. Needless to say, the Secretary of Energy’s EV road trip became a story worth telling — for better or for worse. 

The distance itself between Charlotte and Memphis is not that far. At over 600 miles, the distance would likely require a Tesla just one or two stops at a Supercharger station. Granholm is knowledgeable about electric cars too, being one of EVs’ biggest advocates in the government. She also previously owned a Chevy Bolt and now drives a Ford Mustang Mach-E. 

As noted by NPR reporter Camila Domonoske, who drives a Chevy Bolt herself, the US Secretary of Energy’s EV road trip was painstakingly mapped out ahead of time to allow for charging. The entourage stopped at hotels with Level 2 chargers and stopped at rapid chargers between cities. Advance teams would even head to fast chargers to make sure that the official and her team of EVs can recharge their batteries quickly. 

Now, such a plan would probably be sufficient if the United States is known for having an expansive and reliable fast-charging network. But it’s not. Outside the Supercharger Network, which is privately operated by Tesla, the US’ rapid charging infrastructure leaves much to be desired. 

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This became evident when Granholm’s team was planning to fast charge at a station in Grovetown, a suburb of Augusta, Georgia. Upon arriving at the site, the official’s advance party realized that one of the station’s four chargers was broken and two were already occupied. With only one rapid charging stall open, an Energy Department staffer tried to ICE the stall to reserve it for the Secretary of Energy, who was on her way to the charging station.

ICE-ing, or the act of blocking an EV charging stall with a combustion-powered car, has been a headache for electric car owners for years. It was then no surprise that when the Energy Department staffer blocked the only free rapid charging spot in the site, EV owners were not pleased. A family that was boxed out of the charging stall was so upset that they called the police — and for good reason too. The day was extremely hot, and they had a baby in the car. 

NPR’s Domonoske described the aftermath of the ICE-ing incident. “The sheriff’s office couldn’t do anything. It’s not illegal for a non-EV to claim a charging spot in Georgia. Energy Department staff scrambled to smooth over the situation, including sending other vehicles to slower chargers, until both the frustrated family and the secretary had room to charge,” she wrote. 

As noted by Domonoske, outside of Tesla’s Supercharger Network, long road trips in the United States are still an issue. Fortunately, Tesla’s North American Charging Standard (NACS) is being adopted by an increasing number of automakers and charging companies, so it won’t be long before other electric cars can take advantage of a benefit that’s long been available to Tesla owners. 

Don’t hesitate to contact us with news tips. Just send a message to simon@teslarati.com to give us a heads-up. 

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Cybertruck

Tesla clears the air on Cybertruck ‘deactivation’ video that is obviously fake

Tesla has cleared the air on the viral video, stating it is fake.

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6 hours ago

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August 11, 2025

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Credit: Cybertruck | X

Tesla has cleared the air regarding a video that has been circulating, where the owner claims his Cybertruck was “deactivated” by the company while he was driving.

The video was shared on X and showed a driver pulled over on the side of the road, claiming his Cybertruck had been deactivated by Tesla in the middle of traffic. It is very obviously fake to those who know the company, but these kinds of things have a tendency to pick up steam.

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The video shows a screen that says:

“Tesla Cybertruck De-Activated. Critical Issue Detected | Contact Customer Service, Comply with Cease & Desist to Re-Activate. Update Failed, Return to Dealer.”

The same person who posted the video also shared an image of what appears to be a Cease and Desist letter from Tesla, but it is also likely fake:

The company finally responded to the video on Monday afternoon, stating that the video is, in fact, fake, reiterating that it will not disable vehicles remotely for any reason.

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It is a shame that these types of things happen, especially as people are prone to believe anything they see on the internet. As there is so much misinformation circulating surrounding Tesla and its CEO Elon Musk, it is no surprise that someone would leverage the situation for their own benefit.

If that Cease and Desist letter is not real, perhaps the next one might be. These types of things can truly cause damage to a company’s reputation, and someone getting an idea that Tesla would remotely deactivate a car could prevent them from buying one.

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Elon Musk

Elon Musk is stepping up for Tesla Service in a big way

Elon Musk has stepped up to resolve a handful of customer issues regarding vehicle service.

Published

8 hours ago

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August 11, 2025

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tesla service
Credit: Tesla

Elon Musk is stepping up to help customers in a big way, especially when they are having issues with Tesla’s Service.

Perhaps one of the biggest advantages Tesla owners have is access to Musk through X, his social media platform. Over the years, we’ve seen Tesla add features, refine its cars’ performance, and more, all through asking Musk directly through a post.

Now, Musk is stepping up in another way by resolving a few Service complaints that customers had.

The first occurred last week when a recall on a Tesla battery was not honored by Service. The company sought $30,000 for a replacement and labor, which was not right. Musk responded that he would personally investigate the matter. The vehicle was fixed at no cost as it was a recall, and was ready for pickup the next day.

It also revealed a new strategy Tesla is using to combat service communication issues:

Tesla creates clever solution to simplify and improve its Service

The next occurred with a Cybertruck owner who was in Japan. Their car was parked at an airport in the U.S. and had lost a vast majority of its state of charge, leaving them just fifty miles of range at the time.

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Musk reached out to the owner and said Service will take care of the car and will investigate the cause of the battery drain:

There are not too many companies out there where the CEO will get involved with individual issues like these. It’s pretty exclusive to Tesla, as Musk has commonly stepped up to resolve complaints with vehicles or to confront features that some owners might find useful.

Service has been a weak point of the company for some time, but it has worked to refine and resolve customer complaints by building more Service Centers across the world that can handle these issues.

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Elon Musk

Tesla CEO Elon Musk confirms Robotaxi is opening to the public: here’s when

Anyone will be able to request a Tesla Robotaxi in September, Elon Musk said this morning.

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10 hours ago

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August 11, 2025

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Credit: Joe Tegtmeyer | X

Tesla CEO Elon Musk has confirmed that the company’s Robotaxi platform is opening to the public, and he even gave a timeline for when anyone will be able to access one for a ride.

Tesla’s Robotaxi platform launched to a small group on June 22 in Austin, Texas. The company has continued to expand the number of riders and its geofence over the past month and a half.

Tesla officially launches Robotaxi service with no driver

Additionally, it launched rides in the Bay Area of California, but it differs slightly, as the Texas Robotaxi platform does not utilize a Safety Monitor in the driver’s seat. In California, the monitor sits in the driver’s seat.

As the geofence, service areas, and testing populations expand, Tesla fans are awaiting their elusive emails that enable their ability to use the Robotaxi platform. It now seems that the email will come soon, as Musk said Tesla will open up public access to Robotaxi next month:

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Tesla has been prioritizing safety over anything else with the launch of the Robotaxi platform, which is why it has been slow to push invitations to new riders. It is confident in the abilities of the platform and its Full Self-Driving suite, which has been proven with data.

However, even a single accident could set Tesla back years in terms of its development of self-driving cars. It is not a risk it is willing to take.

Musk said during the recent Q2 Earnings Call:

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“We need to make sure it works when the vehicles are fully under our control. It’s kind of one step at a time here. We don’t want to jump the gun. As I said, we’re being paranoid about safety. But I guess next year is I’d say confidently next year. I’m not sure when next year, but confidently next year, people would be able to add or subtract their car to the Tesla, Inc. fleet.”

As the platform will expand in Austin and the Bay Area for anyone, Tesla still continues to reiterate that Robotaxi will be available for everyone sometime next year, as Musk said in the quote above.

Things will continue to improve over time, and Tesla will likely expand its geofence in both regions in the coming weeks. It has already done that in Austin twice, with about a doubling in size occurring both times.

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