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SpaceX’s response to Crew Dragon explosion unfairly maligned by head of NASA

SpaceX's first spaceworthy Crew Dragon capsule seen prior to its first Falcon 9-integrated static fire and a post-recovery test fire three months later. (SpaceX)

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In a bizarre turn of events, NASA administrator Jim Bridenstine has offered harsh criticism of SpaceX’s response to Crew Dragon’s April 20th explosion, suffered just prior to a static fire test of its eight Super Draco abort engines.

The problem? The NASA administrator’s criticism explicitly contradicts multiple comments made by other NASA officials, the director of the entire Commercial Crew Program, and SpaceX itself. Lest all three of the above sources were either blatant lies or deeply incorrect, it appears that Bridenstine is – intentionally or accidentally – falsely maligning SpaceX and keeping the criticism entirely focused on just one of the two Commercial Crew partners. The reality is that his initial comments were misinterpreted, but an accurate interpretation is just as unflattering.

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Ultimately, Bridenstine responded to a tweet by Ars Technica’s Eric Berger to correct the record, noting that the criticism was directed at his belief that SpaceX’s “communication with the public was not [good]”, while the company’s post-failure communication with NASA was actually just fine. In fact, according to Commercial Crew Program (CCP) Manager Kathy Lueders, NASA team members were quite literally in the control room during the pre-static fire explosion and the failure investigation began almost instantly.

A blog post and official update published by NASA on May 28th further confirms Lueders’ praise for the immediate SpaceX/NASA response that followed the failure.

“Following the test [failure], NASA and SpaceX immediately executed mishap plans established by the agency and company. SpaceX fully cleared the test site and followed all safety protocols. Early efforts focused on making the site safe, collecting data and developing a timeline of the anomaly, which did not result in any injuries. NASA assisted with the site inspection including the operation of drones and onsite vehicles.”
NASA, May 28th, 2019

Why, then, are Bridenstine’s comments so bizarre and unfair?

A trip down memory lane

Back in mid-2018, Boeing’s Starliner spacecraft suffered a major setback (albeit not as catastrophic as Crew Dragon’s) when a static fire test ended with a valve failing to close, leaking incredibly toxic hydrazine fuel all over the test stand and throughout the service module that was test-fired. The failure reportedly delayed Boeing’s Starliner program months as a newer service module had to replace the contaminated article that was meant to support a critical 2019 pad-abort test preceding Starliner’s first crew launch.

According to anonymous sources that have spoken with reporters like Eric Berger and NASASpaceflight.com, the anomalous test occurred in late-June 2018, followed by no less than 20-30 days of complete silence from both Boeing and NASA. If Boeing told NASA, NASA certainly didn’t breathe a word of that knowledge to – in Bridenstine’s words – “the public (taxpayers)”. Prior to Mr. Berger breaking the news, Boeing ignored at least one private request for comment for several days before the author gave up and published the article, choosing to trust his source.

Boeing’s Starliner spacecraft. (Boeing)

After the article was published, Boeing finally provided an official comment vaguely acknowledging the issue.

“We have been conducting a thorough investigation with assistance from our NASA and industry partners. We are confident we found the cause and are moving forward with corrective action. Flight safety and risk mitigation are why we conduct such rigorous testing, and anomalies are a natural part of any test program.”
— Boeing, July 21st, 2018 (T+~30 days)

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SpaceX, for reference, offered an official media statement hours after Crew Dragon capsule C201 suffered a major failure during testing, acknowledging that an “anomaly” had occurred and that SpaceX and NASA were already working closely to investigate the accident. Less than two weeks after that, Vice President of Mission Assurance Hans Koenigsmann spent several minutes discussing Crew Dragon’s failure at a press conference, despite the fact that it was off topic in an event meant for a completely different mission (Cargo Dragon CRS-17).

“Earlier today, SpaceX conducted a series of engine tests on a Crew Dragon test vehicle on our test stand at Landing Zone 1 in Cape Canaveral, Florida. The initial tests completed successfully but the final test resulted in an anomaly on the test stand. Ensuring that our systems meet rigorous safety standards and detecting anomalies like this prior to flight are the main reasons why we test. Our teams are investigating and working closely with our NASA partners.”
— SpaceX, April 20th, 2019 (T+several hours)

Within ~40 days, NASA published an official update acknowledging Crew Dragon’s accident and the ongoing mishap investigation. Meanwhile, a full year after Starliner’s own major accident, NASA communications have effectively never once acknowledged it, while Boeing has been almost equally resistant to discussing or even acknowledging the problem and the delays it caused. On May 24th, NASA and Boeing announced that Starliner’s service module had passed important propulsion tests (essentially a repeat of the partially failed test in June 2018) – the anomaly that incurred months of delays and required a retest with a new service section was not mentioned once.

During the second attempt, a Starliner service section successfully completed a test that ended in a partial failure during the first attempt ~11 months prior. (Boeing/NASA)

On April 3rd, NASA published a Commercial Crew schedule update that showed Boeing’s orbital Starliner launch debut (Orbital Flight Test, OFT) launching no earlier than August 2019, a delay of 4-5 months. In the article, NASA’s explanation (likely supplied in part by Boeing) bizarrely pointed the finger at ULA and the technicalities of Atlas V launch scheduling.

In other words, NASA somehow managed to completely leave out the fact that Starliner suffered a major failure almost a year prior that likely forced the OFT service section to be redirected to a pad abort test.

Following SpaceX’s anomaly, the company (and NASA, via Kathy Lueders) have been open about the fact that it means the Crew Dragon meant for DM-2 – the first crewed test launch – would have to be redirected to Dragon’s in-flight abort (IFA) test, while the vehicle originally meant to fly the first certified astronaut launch (USCV-1) would be reassigned to DM-2. Thankfully, this practice can be a boon for minimizing delays caused by failures. Oddly, Boeing has not once acknowledged that it was likely forced to do the same thing with Starliner, albeit with the expendable service section instead of the spacecraft’s capsule section.

Again, although the slides of additional CCP presentations from advisory committee meetings have briefly acknowledged Starliner’s failure with vague mentions like “valve design corrective action granted” (Dec. 2018) and “Service Module Hot Fire testing resuming after new valves installed” (May 2019), NASA has yet to acknowledge the Service Module failure and its multi-month schedule impact.

An official slide from NASA Commercial Crew Manager Kathy Lueders, presented in May 2019 – one month after C201’s explosion – during a NASA Advisory Committee (NAC) meeting. (NASA)

So, if SpaceX’s moderately quiet but otherwise excellent communication of Crew Dragon’s explosion was unsatisfactory and worthy of pointed criticism straight from the head of NASA, the fact that Boeing and NASA have scarcely acknowledged a Starliner anomaly that caused months of delays must be downright infuriating, insulting, and utterly unacceptable. And yet… not one mention during Bridenstine’s bizarre criticism of SpaceX’s supposed communication issues.

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Eric Ralph is Teslarati's senior spaceflight reporter and has been covering the industry in some capacity for almost half a decade, largely spurred in 2016 by a trip to Mexico to watch Elon Musk reveal SpaceX's plans for Mars in person. Aside from spreading interest and excitement about spaceflight far and wide, his primary goal is to cover humanity's ongoing efforts to expand beyond Earth to the Moon, Mars, and elsewhere.

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Tesla to make app change for easier communication following Service

“Looking into it. After a service visit is complete, we close the in-app messaging option after 2 hours. We will change this to 24hours or more.”

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tesla service
Credit: Tesla

Tesla will enhance the ability to communicate through the mobile app with Service after work has been done on your car.

One of the biggest weaknesses of Tesla’s automotive division has been Service, as Service Centers are not necessarily plentiful, and wait times, in some regions of the country, are over a month in duration.

Getting in touch with Service after a car has work done to it is also difficult. Calling showrooms in some regions has proven to be difficult to enable direct communication between the customer and the company.

If something is not resolved properly, Tesla keeps the in-app messaging option active for two hours after the service visit is complete.

However, that doesn’t resolve everything, as some issues may arise again more than two hours later. Then the issue of communication presents itself once again.

Tesla is going to extend that time frame to a day or more, according to Raj Jegannathan, Tesla’s AI/IT-Infra, Cybersecurity, IT Apps & Vehicle Service VP.

Tesla has made several changes over the past few years to attempt to improve its Service. Recently, for Collision repair, it started offering a $45-per-day loaner program with free FSD, free tolls, and free Supercharging.

It also recently started sharing local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

Tesla creates clever solution to simplify and improve its Service

However, this is only available at a few showrooms and is currently a pilot program.

These improvements are aimed at resolving communication breakdown, which appears to be a problem that many owners experience.

Tesla is one of the few companies that also operates a fleet of Mobile Repair vehicles, which will perform service at your house or place of business. However, the size of it has gone down by 11 percent year over year.

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Tesla is overhauling its Full Self-Driving subscription for easier access

The subscription model is more accessible to many owners, as it is reasonably priced and offers the option to take a month off from using it if they are interested in saving money.

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Credit: Tesla

Tesla is overhauling its Full Self-Driving subscription and how it markets it to customers after several owners and fans of the company complained about the accessibility of the monthly access to its driver assistance suite.

Tesla Full Self-Driving is the automaker’s semi-autonomous driving suite, which is widely regarded as the most robust and capable on the market today. Owners can purchase the suite outright for $8,000, or they can subscribe to the program for $99 per month, an option it enabled a few years ago.

However, it is not super easy to subscribe to the subscription model, nor is it even recognized on the company’s Online Design Studio. Without some research or prior knowledge, a consumer might not even know they could pay monthly to experience Full Self-Driving.

That is set to change, according to Tesla’s AI/IT Infrastructure, Cybersecurity, IT Apps, and Vehicle Service head Raj Jegannathan, who said the company is planning to change that.

Instead of having customers only have the option to pay outright for the suite, Tesla is now planning to offer the subscription model in its Online Design Studio, making it easier to activate that option:

It will be the second major change Tesla makes to how it sells Full Self-Driving to customers, the first being videos of real-life operation of FSD in the Design Studio. Previously, the site only showed animations of Full Self-Driving’s capabilities.

Tesla added the videos of FSD handling some tricky situations, as well as general operation of the suite, to the Design Studio in recent weeks.

Tesla makes big change to encourage Full Self-Driving purchases

The subscription model is more accessible to many owners, as it is reasonably priced and offers the option to take a month off from using it if they are interested in saving money.

Many cannot justify paying for the suite outright, especially as it adds $8,000 to the cost of their car. After they experience its capabilities for themselves, they might.

Both moves appear to be an effort to increase the take rate of Full Self-Driving, particularly as autonomy takes center stage at Tesla.

With the rollout of Robotaxi and some teased capabilities of the upcoming v14 iteration of Full Self-Driving, Tesla is gearing up to continue advancing its self-driving technology.

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Tesla talks Semi ramp, Optimus, Robotaxi rollout, FSD with Wall Street firm

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Credit: Tesla

Tesla (NASDAQ: TSLA) recently talked about a variety of topics with Wall Street firm Piper Sandler, as the firm released a new note on Friday about their meeting with the company’s Investor Relations team.

According to the note from Piper Sandler, Tesla talked in detail about the Semi program, Optimus, and its potential valuation given its capabilities, the rollout of Robotaxi in Austin, and Full Self-Driving progress in the United States.

Tesla Semi Ramp

The Tesla Semi is set to enter mass production in 2026 at a dedicated factory near the company’s Gigafactory in Reno, Nevada.

The Semi has already been in pilot program testing, as Tesla has partnered with a few companies, like Frito-Lay and PepsiCo., to perform regional logistics. It has been met with excellent reviews from drivers, and it has helped give Tesla a good idea of what to expect when it makes its way to more companies in the coming years.

Piper Sandler said that it is evident Tesla is preparing for a “major ramp,” but it is keeping its expectations low:

“We’ve never expected much from this product, but we’d love to be proven wrong (Tesla is clearly prepping for a major ramp).”

Tesla Optimus and its value internally and externally

Optimus has been working in Tesla factories for some time, but its expectations as a product offering outside of the company internally have major implications.

Its role within Tesla factories, for now, is relatively low, but Optimus is still doing things to assist. By this time next year, Piper Sandler said Optimus should have bigger responsibilities:

“By this time in 2026, Optimus should be moving/staging parts within Tesla’s facilities.”

Outside of Tesla, Optimus could be a major beneficiary for companies as it could be a more affordable way to handle tedious tasks and manual labor. The firm believes that if Optimus can work 18-hour shifts, a cost of $100,000 per unit “would be justified.”

Tesla Robotaxi Expansion

The big focus of the firm with Robotaxi was Tesla’s expansion of the geofence in Austin this week. It was substantial, bringing the Robotaxi’s total service area to around 170 square miles, up from the roughly 90 square miles that rival Waymo is offering in the city.

Tesla Robotaxi geofence expansion enters Plaid Mode and includes a surprise

Tesla has doubled its geofence three times since its launch in late June, and it also revealed that its fleet of vehicles has expanded by 50 percent. It did not give a solid number of how many vehicles are operating in the fleet.

Tesla Full Self-Driving v14 launch

Tesla’s Full Self-Driving suite is set to have a fresh version, v14, rolled out in either September or October, and there are some pretty high expectations for it.

CEO Elon Musk said:

“The FSD release in about 6 weeks will be a dramatic gain with a 10X higher parameter count and many other improvements. It’s going through training & testing now. Once we confirm real-world safety of FSD 14, which we think will be amazing, the car will nag you much less.”

There is also some expectation that v14 could be the public release of what Tesla is running in Austin for Robotaxi. The firm confirmed this in their note by stating it “should enable Tesla owners to use software that is on par with Robotaxis in Austin.”

The only real hold up would be regulator skepticism, but Tesla can alleviate this with strong data.

The firm maintained its ‘Overweight’ rating and the $400 price target it holds on the stock.

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