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Tesla FSD buyers in Europe request HW3 clarity after multiple retrofit delays

(Credit: Tesla Joy/Twitter)

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Austria-based Raffael Helmhart was one of the Tesla Model 3’s early adopters in his area. Placing his reservation for the all-electric sedan back in April 2016, Helmhart waited over three years before he could get behind the wheel of his Model 3. Such a wait was long, but it was somewhat expected considering Tesla’s challenges in producing and delivering the vehicle. 

Helmhart ultimately took delivery of his 2019 Model 3 Long Range Dual Motor AWD in May 2019. His vehicle came loaded with the Full Self-Driving suite, which includes some features and the promise of more advanced automated capabilities over time. Perhaps due to his early reservation, Helmhart’s Model 3 came with Hardware 2.5, the iteration of the company’s Autopilot computer that preceded Hardware 3, a custom computer unveiled on Autonomy Day. 

(Credit: Electric Dreams/YouTube)

Similar to fellow Model 3 buyers in the United States who also purchased the Full Self-Driving suite, Helmhart and his fellow Tesla owners in Europe were promised a HW3 retrofit. Reports of initial Hardware 3 retrofits for Model S and Model X owners in the US were reported by members of the electric vehicle community in the third quarter of 2019. Model 3 owners with HW2.5 were provided the promised HW3 retrofit soon after. 

For Model 3 owners in Europe, the story unfortunately turned out quite different. Initially, Tesla’s official website noted that HW2.5 to HW3 retrofits in Europe would be initiated in early March 2020. This date was eventually updated to the end of March 2020, before being moved once more to July 2020. Much to the chagrin of Tesla owners with HW2.5 Model 3s, the date on Tesla’s site for the promised retrofit was later updated to October 2020, and later, to the end of October 2020. 

Recently, Tesla’s site was updated once more, and it noted that HW3 retrofits for Model 3 owners with HW2.5 in Europe were expected in Q2 2021. 

Needless to say, Tesla Model 3 early adopters in the region who purchased the FSD suite are getting their patience tested. This became particularly notable in Autumn 2020, when Tesla owners in Norway, the Netherlands, and Switzerland received their HW3 upgrade. Model 3 owners in the rest of Europe only received an updated expected retrofit date. 

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As for Helmhart, he eventually opted to sell his 2019 Model 3 to Denmark a few months ago. He opted to switch to a 2021 Model 3, which featured refresh elements like new headlights, a new center console, a heat pump, and of course, HW3. In a statement to Teslarati, the Tesla owner stated that while it is often claimed that the HW3 upgrade doesn’t really do anything in Europe considering the region’s regulations, his experience with his 2021 Model 3 suggests that this may not really be the case. 

For one, there are already a number of key features requiring HW3 that are pertinent for Europe-based Tesla owners. One of these is traffic sign recognition, which works even with basic Autopilot. FSD-specific features such as Traffic Light and Stop Sign Control, a key Full Self-Driving feature and a pivotal part of Tesla’s inner-city driving system, is also allowed in Europe despite the region’s strict regulations. The FSD Preview visualizations are now accessible as well. Ultimately, it appears that the HW3 upgrade does provide a number of improvements to the Tesla ownership experience, and it is one that Tesla Model 3 owners with HW2.5 in Europe continue to wait for until today.  

Hopefully, Tesla could straighten out its HW3 retrofit rollout strategy for the majority of Europe. Elon Musk, after all, has always maintained that Tesla’s success is in no small part due to the faith of early adopters who chose to take a chance on a company with little experience building cars. As Tesla grows into one of the world’s most formidable carmakers and the market’s dominating EV force, there is very little reason why perennial delays on after-sales programs such as the HW3 retrofit are still happening. 

Don’t hesitate to contact us for news tips. Just send a message to tips@teslarati.com to give us a heads up.

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Watch the first true Tesla Robotaxi intervention by safety monitor

Watch the first Tesla Robotaxi intervention by a safety monitor.

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Credit: Dave Lee

Nearly 60 hours into the launch of the Tesla Robotaxi platform, it appears we have our first true intervention that required the in-car safety monitor to intervene.

We’ve seen and heard about a handful of minor issues with the Robotaxi fleet thus far, one of which included a risky, but very human-like behavior of navigating across yellow lines to a turn lane after missing a turn.

While that is not necessarily a legal maneuver, it is something that you’d see commonly from human drivers, and although aggressive, it is sometimes reasonable to perform depending on traffic conditions.

For what it’s worth, the car seemed very confused by the situation, and while the safety monitor did not get involved and the car handled the situation with no real issue, it is something as a rider you’d like to see less of.

First Look at Tesla’s Robotaxi App: features, design, and more

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As previously stated, that specific example did not require any intervention by a safety monitor. On Tuesday, we saw a video of the first true intervention that required the safety monitor who sits in the passenger seat to intervene by pressing a button on the center touchscreen.

During a ride that Tesla investor and YouTuber Dave Lee was taking in Austin in a Robotaxi, the vehicle seemed to get a little confused by a UPS truck that was parallel parking in front of it. The monitor pressed the “Stop in Lane” button on the touchscreen:

This appears to be one of the first errors shared by Tesla Robotaxi Early Access Program users that required the monitor to actually intervene. We have not seen any of it yet. You could also see the UPS truck is also a bit at fault here, as the space it pulled into did not seem even remotely large enough to fit the entire vehicle.

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The car may not have anticipated that the truck would park there. You can see how the UPS truck was parked below, and it seems reasonable that the Tesla might not have thought it would attempt to fit there:

Credit: Dave Lee

The Model Y’s steering wheel was also turning sharply right into this spot, it appears. Dave ended his ride here, and stated that this was his dropoff spot. The UPS truck might have just cut off the Tesla, which led to the intervention.

It is a testament to Tesla’s strategy with this Robotaxi rollout. The company is obviously confident enough in the Full Self-Driving suite that it does not feel a human needs to be in the driver’s seat. However, it is still requiring someone, as of now, to sit in the passenger’s seat for instances just like this one.

Safety is the company’s priority with the launch of Robotaxi, and CEO Elon Musk has reiterated that. It is expected that we’d eventually see some kind of intervention that requires a monitor to step in. Everyone was safe.

Obviously, these things happen with autonomous vehicles. We’ve seen Waymos get stuck at intersections in very strange scenarios at times:

It is proof that autonomous tech is still in a growth phase and engineers are still learning about its capabilities. Tesla and other companies will learn from these rare cases and become better companies, and offer safer technologies because of it.

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Tesla removed from Charlotte’s approved EV list due to ‘safety issues’

City reps say it’s not because of Elon Musk’s political involvement, but instead because of safety issues.

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Credit: Tesla

Tesla has been removed from the Charlotte, North Carolina, City Council’s list of pre-approved electric vehicles that the city can purchase.

It’s not because of Elon Musk, Democratic council member LaWana Mayfield said, who urged her colleagues to remove Tesla. Instead, she claims it is because of “safety issues.”

She said (via WFAE):

“So it is not just the particular owner of this product. It is the fact that this product has been in multiple lawsuits because of safety issues, and there are multiple concerns.”

Recent data from Tesla shows that its vehicles are about half as likely to be involved in an accident when being driven normally. When Autopilot technology is used, it is about ten times safer than the average driver in the U.S., statistically.

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Tesla Vehicle Safety Report shows Autopilot is 10x better than humans

Republican City Council member Ed Driggs stood up for Tesla, saying that:

“I think we just set a dangerous precedent if we have reasons that aren’t related to the cost and the performance of purchased items for excluding them. We already have Teslas in the fleet.”

If they’re so dangerous, why are they already in the fleet?

The NHTSA also shows that Ford is the most recalled car company in 2025, with 81 total recalls. Tesla has just five for the year.

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Driggs said to Mayfield during the meeting:

“We are not identifying names on this list. You are singling out one name on this list for political reasons. You don’t have enough data on Tesla compared to the other car companies to suggest they shouldn’t be here. I object to trying to disguise this as anything other than a politically motivated desire to not have this name on this list.”

Tesla was successfully removed by a 6-3 vote. Democrats Danté Anderson, Malcolm Graham, Renee Johnson, Victoria Watlington, and Tiawana Brown supported Tesla’s removal. Republican Edwin Peacock, along with Driggs and Democrat Dimple Ajmera, all voted no on removing Tesla.

The City of Charlotte will buy 45 new electric vehicles, and Teslas would likely be the best option. Many local law enforcement agencies across the U.S. have utilized them and have shown that the vehicles contribute to massive maintenance and cost of ownership reductions due to the lack of overall upkeep.

Tesla police fleet is saving taxpayers $80k per year on fuel costs: report

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This is not the first time that a city in the U.S. has chosen to go in a different direction with its EV fleet plans. Tesla was chosen over Ford by the City of Baltimore for a $5 million expenditure that would bolster its fleet with EVs.

However, earlier this year, Baltimore said it “decided to go in a different direction,” and although it was not directly confirmed, the move seemed to be political.

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Tesla threatened in France with claims of ‘deceptive’ practices

Tesla has been threatened by the Competition, Consumer Affairs, and Fraud Control Office in France after the agency said it is participating in “deceptive business practices” related to its semi-autonomous driving capabilities.

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tesla side repeater camera
(Credit: Tesla)

Tesla has been threatened by the Competition, Consumer Affairs, and Fraud Control Office in France after the agency said it is participating in “deceptive business practices” related to its semi-autonomous driving capabilities.

Investigators in the government office said that Tesla has engaged in deceptive commercial practices over the capabilities of its cars. In the past, other agencies and even some skeptics have said that Tesla’s use of the phrases “Autopilot” and “Full Self-Driving” is inaccurate in terms of its capabilities.

Tesla Autopilot gets stone cast in its direction by Pete Buttigieg

However, Tesla has been transparent with consumers and regulatory agencies that its cars are not yet fully autonomous, meaning drivers could sleep, play on their phones, or pay no attention to the road. The car would take care of steering and speed.

Tesla has never maintained that its cars are capable of this. On its website and in its Owner’s Manuals, it says that drivers are required to pay attention and be prepared to take over in case of an emergency.

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The office began the investigation back in 2023 and, this week, ordered Tesla to comply with regulations within the next four months. If it does not, it will face fines of €50,000 per day.

This is not the first time Tesla has had some pushback from regulators regarding the naming of its semi-autonomous driving platforms. Back in 2023, then Secretary of Transportation in the United States, Pete Buttigieg, said the name “Autopilot” was not accurate because it is still a hands-on system:

“I don’t think that something should be called, for example, an Autopilot, when the fine print says you need to have your hands on the wheel and eyes on the road at all times. We call balls and strikes. I view it as something where it’s very important to be very objective. But anytime a company does something wrong or a vehicle needs to be recalled or a design isn’t safe, we’re going to be there.”

He then said that Autopilot and its interaction with the person operating the car is a “real concern.”

 

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