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Tesla “Loaner Wheels” program and Tire Hazard Protection saved the day

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This winter Los Angeles has received an enormous amount of rainfall, sorely needed, as the Governor comes close to finally declaring the drought “finished.” One negative effect of the large rainfall is the huge number of potholes that now need fixing across the Los Angeles basin.

My Flat Tire

On January 25, 2017, I experienced the issue first hand: on the way back home from Montebello, CA, I hit a pothole that was about 1.5 feet wide and 5 inches deep. The “thump” noise sounded enormous when my left rear tire hit the pothole. My tire immediately went flat. The onboard alert immediately told me that I had to stop. I had hit a double whammy: the pothole and a large nail. I was quite fortunate that a Shell station was near where I found enough space to park safely.

Tire Damage due to pothole

Next I called the Tesla Roadside Assistance toll free number 877-79-TESLA. This service is available during the first 4 years or 50,000 miles, whichever occurs first for vehicles covered by the New or Pre-Owned Vehicle Limited Warranty at the time of the occurrence.

In all markets, Tesla will arrange for your vehicle to be transported to the nearest Tesla Service Center. Tesla will cover up to 50 miles for a trained tow provider to assist you with a flat tire.

Notice that wheel and tire damage is not covered by the New or Pre-Owned Vehicle Limited Warranty.

In some markets, and that includes the Los Angeles area, Tesla has contracted with trained tow providers that carry a limited number of loaner wheels to quickly exchange for the damaged wheel so one can continue his or her journey.

After about 5 minutes of muzak, I was finally connected with a Tesla Roadside Assistance representative that immediately offered me the “loaner wheel” service. After about a 45-minute wait, a small van showed up, which had inside an entire set of all available tires for Tesla Model S and X, all mounted on wheels. My flat tire was a MICHELIN PILOT SPORT PS2 XL, 265/35ZR-21. The tow provider took no more than 15 minutes to do the tire and wheel swap, and put the damaged tire, still mounted on my 21” Turbine grey wheels, inside a large plastic bag and then in my trunk. In less than an hour I was back on the road.

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The tow provider told me that he was also servicing Mercedes, Lexus and other luxury cars, but Tesla was the only one providing the loaner wheels.

My next steps were to simply arrange with my local Tesla Service Center a good time to drop in within a few days to exchange the loaner wheel for a new original wheel. I e-mailed my service center in Torrance, CA that I already had purchased a new replacement tire and was able to get an appointment for the next day at the opening time of the center.

Looking at several messages in the official Tesla forum, the “loaner wheel” service is not available in all markets, so you may want to call your local Tesla Service Center and inquire if your area is covered by the program.

TIRE RACK

In case of a flat tire, if you have not purchased a tire yourself, Tesla will sell you the tire at the time you get you flat tire replaced. There are two issues with that transaction. First, Tesla will sell you the tire at a relatively high price ($440 in the case of the MICHELIN PILOT SPORT PS2 XL, 265/35ZR-21 that I needed replaced), but more importantly tires purchased from a Tesla Service Center do not come with any “hazard warranty”, just the basic OEM warranty (from Michelin in this instance) that does not cover any type of road hazards.

When I purchased my Tesla Model S P90D I wanted to have at least one spare tire ready for each of my staggered tires and I found tirerack.com to offer OEM tires for all Tesla models at discounted prices, and provided “Tire Road Hazard protection”.

For example the MICHELIN PILOT SPORT PS2 XL, 265/35ZR-21 that I needed to replace is available from TIRE RACK for $344, a 22% discount on Tesla’s price.

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Michelin Pilot Sport PS2 “staggered” tires

According to TIRE RACK (emphasis added), “road hazard damage is damage that occurs when a tire fails as a result of a puncture, bruise or impact break incurred during the course of normal driving on a maintained road. Nails, glass and potholes are the most common examples of road hazards. These types of road hazards are not typically covered under tire manufacturers’ warranties.”

During the year that I owned my Tesla Model S, I had experienced a flat from both nails and potholes, and this time I was going to test the TIRE RACK program.

I called TIRE RACK prior to my visit to the Tesla Service Center and was told that:

  • Tires are covered for 24 months from the date of purchase or until 2/32″ or less of tread remains, whichever occurs first;
  • Repairs are reimbursed up to $25 per tire per occurrence;
  • During the 24 month benefit period, I would be reimbursed for 100% of the original cost of the tire covered by the Tire Road Hazard Protection, if the tire could not be repaired;
  • To demonstrate that the tire could not be repaired, I could either send pictures or alternatively have the Tesla Service center call them with the details. In the first case, TIRE RACK could ask to have the tire returned to them, at their expense;
  • I would have to first purchase a replacement tire from TIRE RACK and/or pay for the repair.

Since I always wanted to keep a spare around, I went ahead and purchased a new tire from TIRE RACK.

I then went to the Tesla Service Center, where they took back the wheel loaner, and for $50 installed my replacement Michelin tire. They also called TIRE RACK and confirmed that my tire could not be repaired. Incidentally, I was told at the Tesla Service Center that when the “loaner wheel” program was started, waiting times used to be in 2-3 hours range, which made quite a few Tesla owners upset, but lately the wait time was less than an hour and comparable to the wait time when using AAA roadside service.

TIRE RACK accepted my claim and sent me a check for the full price of the original tire plus shipping.

In the end my whole experience of having a flat tire was the best I ever had in probably 40+ years of driving. Between the Tesla “wheel loaner” and the TIRE RACK “Road Hazard Protection,” I had spent just about 2 hours of my life on the issue and no money at all. Not a bad deal.

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Elon Musk

Elon Musk drops a surprise update on Boring Company’s next big dig

Musk says Boring Company could shrink the Austin to San Antonio drive to just minutes.

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Elon Musk says The Boring Company is working on what he called “a simple, precursor Hyperloop” tunnel connecting Austin and San Antonio, targeting speeds above 200 mph and cutting a drive that can take up to two and a half hours down to a consistent under 30 minutes. Musk posted the idea on X Sunday, in a reply to a repost of an AI generated video imagining a science fiction future with human colonies on other worlds, which he shared with the line “This is the future we shall bring into being.”


The Boring Company’s own account picked up the idea in the same thread, adding a detail about how the trip would actually work: “Because Loop/Hyperloop is express (i.e. no intermediate stops), one could travel from an Austin parking lot to a favorite San Antonio restaurant in about 30 minutes. As long as they both have Loop stations.” That framing ties the proposed intercity link to the same station model the company already runs in Las Vegas, where riders enter the tunnel network through small, garage style stops rather than one central terminal.

This is not the company’s first run at the Austin to San Antonio corridor. Boring Company floated tunnels between the two cities as far back as 2021, and later competed for a separate San Antonio Loop project tied to the airport before that specific bid stalled. Pitches for tunnels in Chicago, Los Angeles, and a New York to Washington corridor have followed a similar pattern of big announcement without a shovel in the ground.

What is different this time is the balance sheet, especially since The Boring Company closed a 3 billion dollar funding round led by investors in the United Arab Emirates earlier this month at a valuation near 23 billion dollars, giving the tunneling company more capital to chase speculative projects than it had during its earlier Texas pitches. The company is also mid-build on two other intercity systems it has actually broken ground on, inc;luding a Nashville tunnel linking downtown to the airport, where a second boring machine finished commissioning in June, and its Las Vegas network, where the station count keeps climbing on paper faster than tunnels get dug.

That gap between announcement and execution is the reason to treat Sunday’s post as an opening bid rather than a project. A tunnel spanning roughly 80 miles between two metro areas, running at speeds Boring Company has not demonstrated over any real distance, would dwarf anything the company has built. For now, the Austin to San Antonio Hyperloop exists as a caption under an AI generated space video.

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Tesla eyes supply partners for Optimus mass production

Tesla certified three Chinese suppliers for Optimus mass production, signaling its robot timeline is accelerating.

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Concept rendering of Tesla Optimus in mass production

Tesla’s robotics team traveled to Ningbo, in China’s Zhejiang province, on September 16 and spent the following day auditing component suppliers for Optimus, according to a Bloomberg report cited by RobotAIGeek. The visit moved three manufacturers from provisional status to certified mass production partners: Tuopu Group, which handles actuators and chassis components, Ningbo Joyson Electronic, a sensor supplier, and Zhejiang Sanhua Intelligent Controls, which builds thermal management systems. All three already supply parts to Tesla’s electric vehicles, and the audit reportedly came with fresh orders that supply chain reports put at an initial batch of roughly 5,000 units.

Tuopu, Joyson, and Sanhua built their manufacturing base serving the automotive industry, where tolerances and volume requirements are already close to what a mass produced humanoid robot demands. Sanhua in particular has history here. Teslarati reported last October that the company had received a roughly $685 million order for linear actuators tied to Optimus, a volume industry watchers estimated could cover around 180,000 robots once production ramped.

Supply chain reports tied to this week’s audit put Tesla’s near term production goal at about 1,000 Optimus units a week by late September, rising to 2,000 to 2,500 units a week by the end of the year. That pace would put real weight behind the timeline Tesla has been building toward since May, when it wound down Model S and Model X production at Fremont to convert that floor space into a dedicated Optimus line targeting one million units annually. JPMorgan analysts who toured the factory in August confirmed the conversion took roughly four months, a pace Musk has called unprecedented for a facility that size.

New drone video shows Tesla’s Optimus Factory reaching a turning point

Fremont is only the first phase. A second, larger Optimus plant is rising at Gigafactory Texas, where drone footage shared by Joe Tegtmeyer last week showed the structural steel nearing completion on the north end of the building. Tesla has said that facility is meant to eventually support production of up to 10 million units a year, though volume output there is not expected before 2027.

Commercial sales of Optimus are still targeted for the second half of 2027, but production is expected to start well before then. JPMorgan analyst Rajat Gupta has said Tesla’s “Optimus Academy” program, which uses early units to collect real world training data inside Tesla’s own facilities, is expected to be running later this year. Bloomberg Intelligence analyst Ian Ma described the Ningbo audits as “a positive commercialization signal for China’s humanoid supply chain,” noting that sentiment could improve further if the visit leads to confirmed supplier nominations and larger orders. The Solactive China Humanoid Robotics Index rose about 1.4% on the news, though it remains down roughly 30% for the year.

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Elon Musk

Tesla primes Cybercabs for 4K streaming and high bandwidth gaming with Starlink integration

Tesla is now shipping Cybercabs from Giga Texas with Starlink hardware built in as standard.

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tesla cybercab with no manual controls showing a movie with two employees inside

Tesla’s Cybercabs are now leaving Gigafactory Texas with Starlink hardware on the rear hatch in significant numbers, according to drone footage captured Tuesday by longtime Austin drone observer Joe Tegtmeyer. Production at the factory ramped back up after the Labor Day weekend, and his flyover of the outbound lot showed rows of gold Cybercabs alongside Model Y Long Wheelbase units, many carrying the satellite module for the first time as standard equipment rather than a one off retrofit.

Tesla first showed Starlink built into an actual Cybercab on August 10, when the Robotaxi account posted images of a single gold unit with the antenna integrated into the roofline above the taillights and called it the first Cybercab with Starlink integration. That followed a July reveal where Tesla and Starlink jointly posted a cutaway diagram of the antenna placement without a working vehicle to back it up. Ashok Elluswamy, Tesla’s VP of AI software, said at the time that the connection isn’t required for the car to drive itself. It exists mainly for navigation, customer service and keeping tabs on the fleet.

Musk has made a different case in public. During Tesla’s Q2 earnings call, he said the company can’t afford robotaxis stranded in what he called “Bermuda Triangles of lack of cellular connectivity,” and he separately claimed on X that Starlink will eventually reach every Tesla built, calling it the only way to deliver high bandwidth to billions of vehicles. He has also pitched the antenna as an entertainment upgrade, telling riders they would be able to stream 4K video or play games during a trip.

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The rollout has moved fast since. Robotaxi service opened to the public in Austin on September 3, and Cybercabs had already been spotted with Starlink hardware in Houston and near Miami International Airport in the weeks before Tuesday’s factory footage showed the module shipping at volume rather than on scattered test units. Whether the satellite link earns its keep is still an open question. Tesla’s unsupervised service currently runs in dense metro geofences in Texas and Florida, markets where cellular coverage is already strong, which is not where the rural dead zones Musk describes tend to show up.

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