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Tesla owner shares FSD purchase concerns after vandals set Model X on fire
When Tesla owner Den Dal plugged his family’s 2018 Model X Long Range at a public charger during a recent business trip to Düsseldorf, Germany, he had no idea that it would be the start of a grueling ordeal. Twenty-four hours after plugging in his Tesla, Dal was left with a burned Model X, an FSD purchase that seemed to be up in the air, and a plausible arson incident that seemingly targeted the all-electric SUV.
Den Dal had rented an apartment for his business trip to Düsseldorf which was close to a row of public chargers that his Model X could be plugged in. Unfortunately, all of the public charger’s stalls were being blocked by fossil fuel cars on that day. This resulted in the Tesla owner plugging his Model X at another public charger, which was farther away, about 600 meters from the rented apartment.
The rates of the station were notably higher than Tesla’s charges for its Supercharger Network, but the location at least had a free stall for the all-electric SUV. Dal plugged in his vehicle and went back to his rented apartment, expecting to find his Model X charged and ready to go the next morning.
What he saw was not what he expected at all. To the Tesla owner’s shock, he found his Model X torched, and the burns on the vehicle suggested that it had been deliberately set on fire. A note from the police was placed on the windshield of the all-electric SUV, notifying the Tesla owner that he should head over to the station as soon as possible.
Unfortunately for the Tesla owner, his vehicle did not have a USB drive that was linked to its Sentry Mode feature. Thus, while Sentry Mode was active during the incident, no videos were retrieved from the Model X. The police also stated that there were no local cameras around the public charging station. No other Teslas were in the area either, which may have helped if they were running Sentry Mode as well.
Based on the specifics of the incident, it does appear that the Model X was singled out and deliberately burned. In the street where the vehicle was charging, there were more than 60 cars, some of which were premium vehicles and most of which were from German automakers, yet none were touched. Dal later found out that before his Model X was set on fire, another bike parked in the same area had been torched as well. Local firefighters who responded to the scene also saw where the flames started.
Quite amazingly, the Model X remained drivable despite being burned, which suggested that the vehicle’s batteries and powertrain were still intact after the incident. Describing the vehicle’s status in a message to Teslarati, Dal noted that the interior smelled particularly bad since chemicals of the cooling system seemed to have entered the cabin, as per observations from a Tesla Service Center. Tesla has not provided an update to the Model X owner yet, though there is a pretty good chance that the vehicle may be a total loss.
Dal is a supporter of Tesla and the company’s mission of transitioning the world to sustainable energy, and he purchased Enhanced Autopilot and the Full Self-Driving suite for his Model X despite knowing that the systems’ full features will be rolled out at a later time. That being said, Dal has notable concerns about his FSD purchase after his Model X was set aflame.
The Tesla owner had purchased FSD at a time when Tesla had a discount for the suite, and as such, the system was not insured with the vehicle. From this standpoint, it appears that while the Model X may be insured, its Full Self-Driving system was not. Dal is thus concerned that his FSD purchase will not be carried over if he does purchase another Tesla, which is unfortunate considering that he has not really been able to use much of what Autopilot and Full Self-Driving have to offer yet.
Dal resides in Europe, a region where regulations have forced Tesla to essentially cripple some key features of its Autopilot and Full Self-Driving suite. This results in key FSD capabilities such as Navigate on Autopilot with automatic lane changes and Smart Summon being practically impossible to roll out unless revisions are implemented in the region’s regulations. Tesla is doing what it can to address these regulations, but in the meantime, owners such as Dal, who have purchased FSD with their vehicle, are in a limbo of sorts.
Adding insult to injury, the Tesla owner has unfortunately been subjected to some online attacks from the electric car maker’s critics since posting about his experience online. Some have accused Dal of simply trying to attract attention, while others were insisting that the Model X’s batteries combusted on their own. The former point simply lacks basic empathy, while the latter seems farfetched considering that the Model X remained drivable even after it was torched.
For now, Dal is simply hoping that Tesla could provide a resolution for his vehicle and his FSD purchase. The Tesla owner noted that he would like to acquire another Model X if his SUV is totaled, though he looks forward to hearing about an update from the electric car maker soon.
After launching in Austin, Texas, last week, Tesla is looking to expand the Cybercab to new parts of the United States in an effort that will see the driverless, steering wheel-less, and pedal-less vehicle chauffeur people around as part of the Robotaxi ride-hailing service.
However, the expansion will go far beyond the United States, and CEO Elon Musk revealed he hopes Europe will be the next market where Cybercab will be operational.
Musk has publicly expressed hope that Tesla’s Cybercab robotaxi will reach Europe in the near future.
On September 8, Tesla’s Chief Executive quoted a German rider who had just completed a trip in Austin, Texas, and wrote that he hoped the vehicle would not take years to arrive in Germany. Musk replied with a short but notable message: “Hopefully soon in Europe too.”
Hopefully soon in Europe too https://t.co/vqQ69bLJuN
— Elon Musk (@elonmusk) September 8, 2026
The comment arrived only days after Tesla opened Cybercab ride-hailing to the public in Austin. The two-seat vehicle has no steering wheel or pedals and relies entirely on Tesla’s Full Self-Driving software. Early passengers have described the rides as quiet, smooth, and more stylish than competing robotaxis such as Waymo.
Austin is currently the only city where members of the public can hail a Cybercab through Tesla’s Robotaxi app. The initial fleet is small; Texas registration records show only a few dozen of the purpose-built vehicles on the road.
Tesla set to open Cybercab rides to the public, with no steering wheel or pedals
Tesla has also been operating a larger number of conventional Model Y robotaxis in the same area, but the Cybercab itself represents the company’s first dedicated, controls-free taxi design.
Europe presents a different regulatory picture. The European Union does not permit manufacturers to self-certify vehicles the way Tesla did in the United States.
Type-approval rules and a small-series limit of 1,500 automated vehicles per type per year apply across the bloc.
Supervised Full Self-Driving has gained provisional approval in several member states through national recognition of Dutch certification, yet unsupervised robotaxi operation remains a separate and more distant step. Tesla has not announced a European launch city, date, or approval pathway for the Cybercab.
Musk himself has previously cautioned that the company does not control European regulators. In an earnings call earlier in 2026, he noted that even supervised FSD took an “immense amount of time” to clear and that unsupervised service would be “somewhat at the mercy of the governments in Europe and the EU.”
The latest social-media remark therefore functions more as an expression of intent than a timetable.
If the Cybercab eventually reaches European streets, it would mark a significant expansion of Tesla’s robotaxi ambitions beyond the United States. For now, the vehicle remains an Austin-only experience, and the gap between Musk’s hope and actual deployment will be decided by regulators rather than by engineering alone.
Tesla Cybercab might have just rolled out to the public as it entered the company’s Robotaxi suite in Austin this past week. However, the vehicle might already be on its way to becoming even better, as the company is asking riders to describe what they’d like to see improved with the Cybercab.
Tesla sent a rider experience survey to Cybercab passengers only days after paid rides began in Austin. The questionnaire asks how satisfied riders were with the overall trip. Then it requests star ratings for availability and wait time, door functionality, vehicle touchscreen, mobile app experience, seat comfort, interior space, ride comfort, cleanliness, and cargo space.
A later section asks which features riders would most like to have and allows selection of up to three items from a list that includes heated seats, ventilated seats, fully reclining seats, a tray table, a wireless phone charger, a better sound system, and more storage. Respondents may also choose none of these or write in another idea. The survey closes with a recommendation score from zero to ten.
Tesla just sent out a Cybercab rider experience survey so you can give feedback to the team. pic.twitter.com/YsU5OYdAjW
— Sawyer Merritt (@SawyerMerritt) September 8, 2026
This rapid request for input illustrates Tesla’s habit of treating early users as collaborators rather than mere customers. The company has long refined vehicles through software updates and hardware changes informed by real-world use across its passenger cars.
Collecting structured opinions so soon after commercial service started shows the same mindset applied to a purpose-built autonomous taxi. The questions themselves reveal an openness to cabin changes even after the first vehicles reached public streets, which is no surprise.
Tesla has always hoped to cater a great experience to anyone in its vehicles, which is why so many fan-requested features have made it into its vehicles.
Replies already circulating online favor reclining seats, tray tables, wireless charging, improved audio, and extra room when seats fold back.
Tesla Cybercabs narrowly miss deadly Amazon cargo plane crash
Those preferences point toward comfort upgrades that Tesla can implement in later production batches or through cabin revisions. Because the Cybercab is designed around software first principles, many requested amenities can arrive faster than in traditional automakers.
Tesla’s willingness to survey riders immediately after launch therefore makes near-term cabin and experience improvements likely as the team reviews responses and iterates toward a more refined robotaxi people will choose daily.
Tesla Cybertruck Lead Engineer Wes Morrill revealed the company has made several changes to the all-electric pickup, which he calls a “living thing, constantly evolving and improving.”
Cybertruck is manufactured at Tesla’s Gigafactory Texas just outside of Austin, and over the past few years, Tesla has continued to make small changes to the pickup to improve everything from cost, reliability, serviceablility, and manufacturability.
“The finish line isn’t getting to production. A product is a living thing, constantly evolving and improving,” Morrill added.
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Some of those changes are yet to be revealed, but perhaps the most notable one was the change Tesla made to the aero shield that sits underneath the truck. In the past, it was aluminum, but now the Cybertruck is using a self-reinforcing polypropylene.
Morrill said that the polypropylene is “stretched into fibers and then laminated into the form,” and is much more durable, much lighter, and significantly cheaper than aluminum when it is manufactured this way.
It also enabled some improvements in the geometry of the Cybertruck, improving the manufacturing around the bolts and edges, in addition to minor form changes. These all benefitted the Cybertruck in more ways than one: specifically with durability and improved drag.
I was surprised by how interested people were to find out we made a relatively benign change to the Cybertruck aero shield, a part of the car most people never even see. So I’ll share some more details.
Here are two photos, the left is one of the latest trucks off the… pic.twitter.com/F5cZo2CZKf
— Wes (@wmorrill3) September 7, 2026
Typically, Teslas are not necessarily identified by model year because these changes are fluid and occur when the company sees fit to implement them. It is not like other automotive companies, which usually make sweeping manufacturing changes when building a new model year.
Instead, Teslas are recognized by their “generation” or “era.” For example, those with a newer Model Y might refer to their car as a “Juniper.” This is the same with Model 3, as many refer to the new body style as the “Highland.”
Tesla’s manufacturing changes are proof of the company’s constant need to improve its products and move things forward with its vehicles. There is no need to drag one’s feet and wait until next year if the product can be made better right now, and that’s precisely what Tesla did with the Cybertruck.
Elon Musk hints at Tesla Cybercab’s next market
Tesla Cybercab improvements are already on the minds of company engineers
