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Tesla owner racks up $1147 in Supercharger idle fees at valet-only parking garage

Tesla Urban Supercharger in Brooklyn, NY. (Photo: RyanMNg/Reddit)

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For Tesla owner James Salantiri, his Model 3 and the valet-only Supercharger station at the William Vale Parking Garage in Brooklyn, NY are intertwined. With his apartment just 10 minutes away by foot from the parking garage, Salantiri is a regular in the business. He would drive over to William Vale, hand his vehicle over to the valets, and drive away the next day, charged and ready for the road. 

It was a system that has worked since he took delivery of his black Long Range Model 3 RWD on March 2018. Salantiri had waited long for his Model 3, having been one of the reservation holders who waited in line to put a deposit on the vehicle during the day of its unveiling. The parking garage has served him well, even when Tesla started rolling out strict Supercharger idle fees. 

Tesla initially introduced a $0.40 per minute idle fee for its Supercharger Network on December 2016 to discourage owners from keeping their vehicles connected to the high-powered charging stations even when their electric cars are fully charged. Tesla raised its idle fees on September 2018, adjusting the fees to $.50 per minute. When a charging location is fully occupied, the company’s idle fees go as high as $1.00 per minute. 

This system is particularly tricky for Tesla owners like James Salantiri, who regularly use valet-only Urban Superchargers to charge their vehicles. In a message to Teslarati, the Model 3 owner noted that William Vale’s valets would usually charge Teslas and unplug them as needed when the parking garage gets full as part of their service. At times when the parking garage is relatively empty, the valets would at times go the extra mile by plugging a vehicle overnight. 

When the electric car maker rolled out its updated Supercharger idle fees, Salantiri was informed by a Tesla representative that since the garage is valet-only, and since owners have no control when their vehicles are plugged in or taken off the Urban Superchargers at the location, any idle fees incurred at the parking garage would be waived. This setup worked well. Even when the vehicle is left plugged in overnight and large idle fees are incurred by his Model 3, Salantiri would see the charges either waived or refunded. 

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Previous idle fees at the Urban Supercharger were previously waived or refunded automatically. (Credit: James Salantiri)

Things changed recently. Upon looking at his recent bank statement, the Model 3 owner noticed two Tesla Supercharger charges to his account amounting to $1,147.16, comprised of a $171.04 charge on August 1 and a $976.12 charge on July 23. This prompted Salantiri to contact the electric car maker, where a representative reportedly informed him that a refund wasn’t possible due to the Supercharger not being on Tesla property. In the following call that was escalated to a supervisor, Salantiri was told that the recent fees could not be waived or refunded since the company’s waive/refund policy for Supercharger idle fees only covers an initial charge. Attempts to contact the parking garage’s new management about the issue were also unsuccessful. 

A look into Tesla forums such as the Tesla Motors Club shows that Salantiri’s issue was not an isolated incident. Another Tesla owner, who goes by the username choatie88, noted that he was also charged a notable idle fee at the same location since his vehicle was left to charge overnight. In a message, the Tesla owner noted that he eventually got a one-off refund once he explained the parking garage’s valet-only nature to Tesla. Unfortunately for Salantiri, his one-off refund/waive credit appears to have been used up over his regular trips to the location. 

The Model 3 owner’s recent Urban Supercharger idle fees from the valet-only parking garage. (Credit: James Salantiri)

Tesla noted in its Supercharger idle fee announcement last September that there is no upper limit on the amount of fees that a vehicle could accrue. This is absolutely fair in public charging stations where owners have full control when they could plug in and remove their vehicles from a Supercharger, but this system hits somewhat of a gray area when it comes to valet-only parking locations. It would be difficult for owners to remove their vehicles from a Supercharger, after all, if they do not have access to their cars. 

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In a message to Teslarati, Salantiri noted that it would perhaps be best for Tesla to roll out an upper limit for Supercharger idle fees, at least in locations that are valet-only. Or perhaps the electric car maker could just maintain its previous system, which automatically addresses idle fees in places where owners could not disconnect their vehicles from Superchargers. In places like the William Vale Parking Garage, which city dwellers depend on for their charging needs, perhaps Tesla could also roll out Destination Chargers instead, which are not as quick as Urban Superchargers, but do not accrue idle fees once a vehicle is fully charged.

Update:

The Model 3 owner has informed us that his vehicle’s idle fees at the William Vale Parking Garage have been waived by Tesla. A representative from the parking garage further explained that an error on Tesla’s backend caused the charge to be levied, but it has been reversed, considering that idle fees do not apply to valet-only Superchargers. 

Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla quietly flexes FSD’s reliability amid Waymo blackout in San Francisco

“Tesla Robotaxis were unaffected by the SF power outage,” Musk wrote in his post.

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Tesla highlighted its Full Self-Driving (Supervised) system’s robustness this week by sharing dashcam footage of a vehicle in FSD navigating pitch-black San Francisco streets during the city’s widespread power outage. 

While Waymo’s robotaxis stalled and caused traffic jams, Tesla’s vision-only approach kept operating seamlessly without remote intervention. Elon Musk amplified the clip, highlighting the contrast between the two systems.

Tesla FSD handles total darkness

The @Tesla_AI account posted a video from a Model Y operating on FSD during San Francisco’s blackout. As could be seen in the video, streetlights, traffic signals, and surrounding illumination were completely out, but the vehicle drove confidently and cautiously, just like a proficient human driver.

Musk reposted the clip, adding context to reports of Waymo vehicles struggling in the same conditions. “Tesla Robotaxis were unaffected by the SF power outage,” Musk wrote in his post. 

Musk and the Tesla AI team’s posts highlight the idea that FSD operates a lot like any experienced human driver. Since the system does not rely on a variety of sensors and a complicated symphony of factors, vehicles could technically navigate challenging circumstances as they emerge. This definitely seemed to be the case in San Francisco.  

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Waymo’s blackout struggles

Waymo faced scrutiny after multiple self-driving Jaguar I-PACE taxis stopped functioning during the blackout, blocking lanes, causing traffic jams, and requiring manual retrieval. Videos shared during the power outage showed fleets of Waymo vehicles just stopping in the middle of the road, seemingly confused about what to do when the lights go out. 

In a comment, Waymo stated that its vehicles treat nonfunctional signals as four-way stops, but “the sheer scale of the outage led to instances where vehicles remained stationary longer than usual to confirm the state of the affected intersections. This contributed to traffic friction during the height of the congestion.”

A company spokesperson also shared some thoughts about the incidents. “Yesterday’s power outage was a widespread event that caused gridlock across San Francisco, with non-functioning traffic signals and transit disruptions. While the failure of the utility infrastructure was significant, we are committed to ensuring our technology adjusts to traffic flow during such events,” the Waymo spokesperson stated, adding that it is “focused on rapidly integrating the lessons learned from this event, and are committed to earning and maintaining the trust of the communities we serve every day.”

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Waymo scrutinized after self-driving taxis cause traffic jams during SF blackout

It’s not farfetched to speculate that it would have been a doomsday scenario for Tesla had FSD behaved this way.

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Credit: @AnnTrades/X

A power outage across San Francisco over the weekend forced numerous Waymo self-driving taxis to stop at darkened intersections and cause traffic blockages in multiple locations across the city. The disruption left riders stranded, frustrated drivers blocked, and city officials stepping in as the Alphabet-owned company temporarily suspended service amid the widespread gridlock.

Needless to say, it would likely have been a doomsday scenario for Tesla had FSD behaved in a similar way, especially if fleets of its robotaxis blocked traffic for numerous drivers. 

Power outage halts Waymo fleet

The outage knocked out electricity for tens of thousands of customers, leaving traffic signals dark across large parts of the city, as noted in a report from the New York Times. Waymo vehicles began stopping at intersections and remained stationary for extended periods, seemingly unable to operate. Tow truck operators worked through the night removing immobilized vehicles, while videos circulated online showing Waymos with hazard lights flashing as traffic backed up around them.

Waymo later confirmed that it had paused its Bay Area ride-hailing service after the San Francisco mayor’s office contacted the company about the congestion its vehicles were contributing to. Service began coming back online shortly after 3:30 p.m. local time, though some users still reported being unable to request rides. Waymo maintained that no injuries or accidents were reported during the outage.

Autonomous cars during emergencies

The incident surprised industry observers since autonomous vehicles are designed to function during signal outages and temporary connectivity losses. Waymo stated that its vehicles treat nonfunctional signals as four-way stops, but “the sheer scale of the outage led to instances where vehicles remained stationary longer than usual to confirm the state of the affected intersections. This contributed to traffic friction during the height of the congestion.” Experts suggested the problem may have been linked to the vehicles’ reliance on remote assistance teams, which help resolve complex situations the cars cannot handle independently.

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“Yesterday’s power outage was a widespread event that caused gridlock across San Francisco, with non-functioning traffic signals and transit disruptions. While the failure of the utility infrastructure was significant, we are committed to ensuring our technology adjusts to traffic flow during such events,” the Waymo spokesperson stated, adding that it is “focused on rapidly integrating the lessons learned from this event, and are committed to earning and maintaining the trust of the communities we serve every day.”

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Tesla aims to combat common Full Self-Driving problem with new patent

Tesla writes in the patent that its autonomous and semi-autonomous vehicles are heavily reliant on camera systems to navigate and interact with their environment.

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Credit: @samsheffer | x

Tesla is aiming to combat a common Full Self-Driving problem with a new patent.

One issue with Tesla’s vision-based approach is that sunlight glare can become a troublesome element of everyday travel. Full Self-Driving is certainly an amazing technology, but there are still things Tesla is aiming to figure out with its development.

Unfortunately, it is extremely difficult to get around this issue, and even humans need ways to combat it when they’re driving, as we commonly use sunglasses or sun visors to give us better visibility.

Cameras obviously do not have these ways to fight sunglare, but a new patent Tesla recently had published aims to fight this through a “glare shield.”

Tesla writes in the patent that its autonomous and semi-autonomous vehicles are heavily reliant on camera systems to navigate and interact with their environment.

The ability to see surroundings is crucial for accurate performance, and glare is one element of interference that has yet to be confronted.

Tesla described the patent, which will utilize “a textured surface composed of an array of micro-cones, or cone-shaped formations, which serve to scatter incident light in various directions, thereby reducing glare and improving camera vision.”

The patent was first spotted by Not a Tesla App.

The design of the micro-cones is the first element of the puzzle to fight the excess glare. The patent says they are “optimized in size, angle, and orientation to minimize Total Hemispherical Reflectance (THR) and reflection penalty, enhancing the camera’s ability to accurately interpret visual data.”

Additionally, there is an electromechanical system for dynamic orientation adjustment, which will allow the micro-cones to move based on the angle of external light sources.

This is not the only thing Tesla is mulling to resolve issues with sunlight glare, as it has also worked on two other ways to combat the problem. One thing the company has discussed is a direct photon count.

CEO Elon Musk said during the Q2 Earnings Call:

“We use an approach which is direct photon count. When you see a processed image, so the image that goes from the sort of photon counter — the silicon photon counter — that then goes through a digital signal processor or image signal processor, that’s normally what happens. And then the image that you see looks all washed out, because if you point the camera at the sun, the post-processing of the photon counting washes things out.”

Future Hardware iterations, like Hardware 5 and Hardware 6, could also integrate better solutions for the sunglare issue, such as neutral density filters or heated lenses, aiming to solve glare more effectively.

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