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Tesla gets its first negative review from a police force standpoint

Credit: Police Commander, T. J. Moffett

Published

12 months ago

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Tesla vehicles have been adopted by several police forces across the United States, and they have widely been met with positive reviews, mainly driven by cost savings and performance advantages.

However, one department has found the Tesla fleet to be less than ideal, even going as far as saying “(they) do not appear to the be the ‘patrol cars of the future.’”

In 2019, the Menlo Park, California City Council voted 3-2 to adopt a Sustainable Fleet Policy in 2020. The Model Y Long Range was chosen as the vehicle for the Menlo Park Police Department, beating out the Ford Mustang Mach-E and some other EVs.

Three units make up the EV portion of the Menlo Park Police Fleet.

Teslas need to be outfitted and modified for police use. Lights, sirens, seats, specialized seatbelts, communications equipment, a gun rack, window guards, and ballistic door panels are all equipped to make it a full-fledged law enforcement vehicle.

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Tesla Model Y showcased at Menlo Park Police employee appreciation event

Outfitting a Tesla Model Y was roughly $12,700 more expensive than a Ford Explorer Hybrid, and the difference when also factoring in the initial cost of the vehicle came to $25,355, a 33 percent increase for the Tesla compared to the Ford.

Other police departments have canceled out the difference in initial cost after just a year of operation.

Officers also said the “small interior space” and “smart car” features, along with the low vehicle profile all made things more difficult.

Space Constraints

In terms of space constraints, after the vehicle is outfitted for patrol use, there is a “reduce amount of space for an officer in full patrol gear.” The report, released by the Menlo Park City Council, said:

“The width of duty belts and bulletproof vests do not fit well in the bucket seat and the height of the center console required larger officers to sit at an angle or with their sidearm pinned and inaccessible while in the vehicle. The equipment overhangs the passenger seat making it nearly unusable. This is not an immediate issue, as the current patrol operations do not deploy two officers in every vehicle, but would limit the ability to transport personnel or change operations in the future. In particular, the passenger seat space would not allow training officers to comfortably sit next to a trainee for a 12-hour shift, preventing field training for new officers. The rear seats provide very little room for anyone detained or transported in the back of the car.”

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“Smart Car” Challenges

The Menlo Park PD listed Autopilot interference, lighting controls, and proximity locking, sleep mode, and self-closing doors as disadvantages:

“The following “smart” features of the Teslas created challenges for patrol operations:

    • Autopilot interference: There is a delay when officers shift into drive; and on occasion the Teslas automatically stop when an officer attempts to pull off to the side of the road to approach vehicles or people.
    • Lighting controls (tablet): Tesla does not allow direct access to the system; officers need to use a multistep touch screen process to follow standard practice to dim their lights upon approach at night.
    • Proximity locking, sleep mode and self-closing doors: The car knows when the key is, or is not, present within an effective range. The cars will not lock if the key, or enabled smartphone, are near the vehicles and will conversely lock if the key or smartphone is away from the vehicle.”

According to Almanac News, Menlo Park’s local news, the City Council approved the purchase of a Chevrolet Blazer for a future Police vehicle. It appears the Department is just not set on the Tesla for police use.

“I am very proud that we tried the Teslas, and not everything works,” Betty Nash, a Council member, said. “I appreciate all the work that the police department did with working through all the bumps.”

I’d love to hear from you! If you have any comments, concerns, or questions, please email me at joey@teslarati.com. You can also reach me on Twitter @KlenderJoey, or if you have news tips, you can email us at tips@teslarati.com.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Cybertruck

Tesla clears the air on Cybertruck ‘deactivation’ video that is obviously fake

Tesla has cleared the air on the viral video, stating it is fake.

Published

6 hours ago

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August 11, 2025

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Credit: Cybertruck | X

Tesla has cleared the air regarding a video that has been circulating, where the owner claims his Cybertruck was “deactivated” by the company while he was driving.

The video was shared on X and showed a driver pulled over on the side of the road, claiming his Cybertruck had been deactivated by Tesla in the middle of traffic. It is very obviously fake to those who know the company, but these kinds of things have a tendency to pick up steam.

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The video shows a screen that says:

“Tesla Cybertruck De-Activated. Critical Issue Detected | Contact Customer Service, Comply with Cease & Desist to Re-Activate. Update Failed, Return to Dealer.”

The same person who posted the video also shared an image of what appears to be a Cease and Desist letter from Tesla, but it is also likely fake:

The company finally responded to the video on Monday afternoon, stating that the video is, in fact, fake, reiterating that it will not disable vehicles remotely for any reason.

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It is a shame that these types of things happen, especially as people are prone to believe anything they see on the internet. As there is so much misinformation circulating surrounding Tesla and its CEO Elon Musk, it is no surprise that someone would leverage the situation for their own benefit.

If that Cease and Desist letter is not real, perhaps the next one might be. These types of things can truly cause damage to a company’s reputation, and someone getting an idea that Tesla would remotely deactivate a car could prevent them from buying one.

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Elon Musk

Elon Musk is stepping up for Tesla Service in a big way

Elon Musk has stepped up to resolve a handful of customer issues regarding vehicle service.

Published

8 hours ago

on

August 11, 2025

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tesla service
Credit: Tesla

Elon Musk is stepping up to help customers in a big way, especially when they are having issues with Tesla’s Service.

Perhaps one of the biggest advantages Tesla owners have is access to Musk through X, his social media platform. Over the years, we’ve seen Tesla add features, refine its cars’ performance, and more, all through asking Musk directly through a post.

Now, Musk is stepping up in another way by resolving a few Service complaints that customers had.

The first occurred last week when a recall on a Tesla battery was not honored by Service. The company sought $30,000 for a replacement and labor, which was not right. Musk responded that he would personally investigate the matter. The vehicle was fixed at no cost as it was a recall, and was ready for pickup the next day.

It also revealed a new strategy Tesla is using to combat service communication issues:

Tesla creates clever solution to simplify and improve its Service

The next occurred with a Cybertruck owner who was in Japan. Their car was parked at an airport in the U.S. and had lost a vast majority of its state of charge, leaving them just fifty miles of range at the time.

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Musk reached out to the owner and said Service will take care of the car and will investigate the cause of the battery drain:

There are not too many companies out there where the CEO will get involved with individual issues like these. It’s pretty exclusive to Tesla, as Musk has commonly stepped up to resolve complaints with vehicles or to confront features that some owners might find useful.

Service has been a weak point of the company for some time, but it has worked to refine and resolve customer complaints by building more Service Centers across the world that can handle these issues.

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Elon Musk

Tesla CEO Elon Musk confirms Robotaxi is opening to the public: here’s when

Anyone will be able to request a Tesla Robotaxi in September, Elon Musk said this morning.

Published

10 hours ago

on

August 11, 2025

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Credit: Joe Tegtmeyer | X

Tesla CEO Elon Musk has confirmed that the company’s Robotaxi platform is opening to the public, and he even gave a timeline for when anyone will be able to access one for a ride.

Tesla’s Robotaxi platform launched to a small group on June 22 in Austin, Texas. The company has continued to expand the number of riders and its geofence over the past month and a half.

Tesla officially launches Robotaxi service with no driver

Additionally, it launched rides in the Bay Area of California, but it differs slightly, as the Texas Robotaxi platform does not utilize a Safety Monitor in the driver’s seat. In California, the monitor sits in the driver’s seat.

As the geofence, service areas, and testing populations expand, Tesla fans are awaiting their elusive emails that enable their ability to use the Robotaxi platform. It now seems that the email will come soon, as Musk said Tesla will open up public access to Robotaxi next month:

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Tesla has been prioritizing safety over anything else with the launch of the Robotaxi platform, which is why it has been slow to push invitations to new riders. It is confident in the abilities of the platform and its Full Self-Driving suite, which has been proven with data.

However, even a single accident could set Tesla back years in terms of its development of self-driving cars. It is not a risk it is willing to take.

Musk said during the recent Q2 Earnings Call:

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“We need to make sure it works when the vehicles are fully under our control. It’s kind of one step at a time here. We don’t want to jump the gun. As I said, we’re being paranoid about safety. But I guess next year is I’d say confidently next year. I’m not sure when next year, but confidently next year, people would be able to add or subtract their car to the Tesla, Inc. fleet.”

As the platform will expand in Austin and the Bay Area for anyone, Tesla still continues to reiterate that Robotaxi will be available for everyone sometime next year, as Musk said in the quote above.

Things will continue to improve over time, and Tesla will likely expand its geofence in both regions in the coming weeks. It has already done that in Austin twice, with about a doubling in size occurring both times.

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