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How Tesla’s new age marketing builds overall consumer EV awareness

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2016 was a year in which the Tesla Model X was cited as the ‘most significant’ vehicle, by growth contribution to total electric and plug-in hybrid sales in the U.S. It was also a year in which a survey of 2500 consumers illuminated how many Americans still feel uniformed about electric vehicles (EV).

However, Tesla’s innovative marketing strategy has just the right elements to enhance consumer background knowledge about what electric EVs are and how they work. In doing so, Tesla marketing will work reciprocally to place the Tesla brand at the forefront of the electric car industry. And it has the capacity to do so very quickly, if 2016 Tesla production numbers are any indicator.

How do Tesla sales differ from traditional car sales?

For most shoppers, the process of buying a car is essentially the same as it was a generation ago. Since long-established state franchise laws largely prohibit direct sales by auto manufacturers, an intermediary called a franchised dealer works as liaison between the manufacturer and the consumer. “The internet has dramatically changed the car-buying experience, but not the role of the dealer,” Maryann Keller & Associates wrote in a 2014 study for the National Automobile Dealers Association.

The Tesla buying experience is quite different. According to Tesla CEO Elon Musk, “Existing franchise dealers have a fundamental conflict of interest between selling gasoline cars, which constitute the vast majority of their business, and selling the new technology of electric cars.” There are no Tesla dealers, commissioned sales people, or aggressive sales pitches. The price is non-negotiable, as the Tesla is built according to a series of customer self-select options. Tesla transactions are conducted online.

How do consumers learn about the Tesla brand if there is no traditional advertising?

Tesla offers a completely different marketing experience than does a traditional car dealership advertising campaign. With an emphasis on marketing over advertising, the Tesla brand is slowly becoming a household word. How does it do that?

It’s a movement, not just another car: Tesla Motors created a movement around its innovative products and its mission, and the brand is equally as inspiring with its marketing. With a disdain for paid advertising, Tesla Motors is leading the trend of reaching new customers through existing ones.

Media matters: Want to know the most recent Tesla profitability updates? Tune into a streamed invitation-only press conference. Care to learn about the newest features of Tesla engineering? Watch on YouTube as Tesla CEO Elon Musk’s vision for the future comes to life. Want to find reviews, and awards for Tesla cars? They’re all online, of course with corresponding Tesla media analysis and positioning. And throughout every single media event, regardless of its topic or source, the company’s primary message resonates: The folks at Tesla are trying to build the best car ever made, not just the best electric car, and revolutionize the energy industry. That message, in turn, is reproduced by the media and becomes part of a common public discourse.

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(Source: Tesla)

Online information portal:  Since people begin their journeys with Tesla on their website, Tesla has designed their online presence to be a balance of information, commerce, community, press releases, consumer updates, and connections to other business within the Tesla network.

Forums and user community:  Central to the Tesla online experience is something as old as language itself: the story. Tesla brings to light the joy of belonging to the Tesla buying and ownership experience through giving its current clientele the tools to share their experiences. As it’s a public community, forums provide a lot of content and context about what it’s like to own and experience a Tesla, and prospective buyers can live vicariously through these storied Tesla experiences. These forums demonstrate how Tesla encourages owners to interact with the company, and such transparency is confidence-inspiring for the originally EV wary consumer.

Referral program: Tesla has one of the world’s most acclaimed refer-a-friend programs, which reflects the view that customers acquired through advocate referral programs spend more, are more loyal, and are more likely to refer their friends to the brand.

Distribution strategy: The Tesla retail outlet is distinct from any other car sales showroom. This is because, according to Tesla CEO Elon Musk, Our technology is different, our car is different, and, as a result, our stores are intentionally different.” The physical stores serve only as displays and sometimes only galleries, due in part because in several states Tesla is not allowed to sell vehicles through its stores. These stores are carefully curated and visually appealing channels to promote the Tesla EV vehicles and help to solidify the Tesla brand in the consumer mind.

Destination charging: Tesla partners with frequently visited places such as restaurants, resorts, and shopping malls so Tesla owners can recharge their vehicle while engaging in retail activities. These charging sites are centrally located, well-lit and signed, and placed strategically for high visibility. Individuals with no prior knowledge of the Tesla brand get to see one up close and personal while they grab their groceries, offering a personal glimpse into a once-rare EV charging session.

Supercharger network: Indeed, the Supercharger network is an ecosystem unto itself and of a proprietary nature that ensures its customers will always have a safe haven to alleviate range anxiety.

Conclusion

With so many constituents worldwide pursuing advanced vehicle technologies that aim to reduce the consumption of petroleum in the forms of gasoline and diesel, consumer awareness and comfort with EVs is essential. Tesla’s marketing approaches, which are so dissimilar from the distasteful traditional car dealership model, appeals to today’s 21st century IT populace and can assist to reduce barriers to and enhance opportunities for a broader acceptance of new technologies, such as EVs in general.

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Carolyn Fortuna is a writer and researcher with a Ph.D. in education from the University of Rhode Island. She brings a social justice perspective to environmental issues. Please follow me on Twitter and Facebook and Google+

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Tesla’s driverless Cybercab just passed a big test with State Governor

Florida’s governor rode Tesla’s Cybercab at a closed test track and called the experience impressive.

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Florida Governor Ron DeSantis rode in a Tesla Cybercab on a closed test track this week and came away impressed, posting on X that the vehicle “successfully navigated all hazards — a kid running into the street, a crash with police stopping traffic, a Model S cutting us off, etc.” He called the ride “impressive.”

The stop was part of a broader event Monday at SunTrax, a 775 acre state owned proving ground in Auburndale that Florida built specifically to test autonomous and connected vehicles before they reach public roads. Standing next to a gold Cybercab, DeSantis described the car in plain terms: “You go in there and you just sit. You have a screen. There’s no steering wheel, no pedals. Clearly these things could be very beneficial.”

DeSantis paired the praise with a caveat that has followed autonomous vehicles since the category existed. “You don’t want to be in an autonomous vehicle and it drives you into a ditch. That would not be good,” he said, framing safety validation as the gate before wider deployment.

SunTrax, the 2.25 mile oval which the state calls the only high speed autonomous vehicle test track in the Southeast, can simulate rain, pedestrian crossings, hills and crowded urban conditions at highway speeds, letting companies push a car past what an early public rollout would risk. Tesla, Waymo and Beep all use the facility, and Florida’s regulatory approach, among the most permissive for autonomous vehicles in the country, doesn’t require a human operator inside a fully autonomous car.

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Tesla has reason to want the blessing of Florida and states beyond, as the Cybercab entered volume production at Gigafactory Texas this spring and has since self certified as SAE Level 4 under Texas law. Public road testing so far has kept a safety monitor in the passenger seat, and Florida is where Tesla has been expanding its existing Model Y based Robotaxi service instead, adding Miami in July and then Orlando and Tampa two weeks later. A closed track endorsement from a sitting governor doesn’t change any of that, but it does put Tesla’s newest hardware in front of a state that has already shown it will move fast on rules.

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The real reason Elon Musk wants every car connected to space

Elon Musk says all cars will eventually need Starlink to handle massive AI bandwidth demand.

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Elon Musk is making the case that satellite internet, not fiber or cellular towers, will end up wired into every car on the road. In a string of posts on X, the SpaceX CEO wrote that all cars will have Starlink in the future and called satellite connectivity the only way to get super high bandwidth to billions of vehicles.

The posts started with Musk endorsing a Cloudflare forecast that traffic generated by autonomous AI agents will soon dwarf traffic generated by humans browsing the internet, a shift he described as not a close call at all. From there he narrowed the argument to infrastructure, writing that the only system that can support the insanely fast bandwidth growth needed by AI is Starlink, before extending the logic to cars specifically.


The timing lines up with Tesla’s own hardware decisions. On July 20, Tesla confirmed the Cybercab would ship with a Starlink V5 terminal built into its roof, the first time the company had put satellite hardware in a production vehicle. A day later, Tesla’s head of AI, Ashok Elluswamy, explained the connection wasn’t there for safety and that Cybercab’s driving stack runs entirely on onboard cameras and compute, while the satellite link exists for navigation, customer service, and fleet management instead. Musk followed with his own post about the feature, saying riders would be able to watch 4K streaming video during rides.

By July 22, Musk had already said Starlink would extend beyond Cybercab to Tesla’s full lineup. Sunday’s posts push that same logic outward again, this time framed as a requirement across the industry rather than a feature specific to Tesla, and tied directly to the bandwidth AI systems are expected to consume.

SpaceX’s newest Starmind will make earth data centers obsolete

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The AI argument has been building on SpaceX’s side for months. The company has an FCC filing pending for a third generation Starlink constellation, and it has separately proposed Starmind, a constellation of up to a million satellites designed to run AI computation directly in orbit rather than just relay data. Musk has said he expects space to become the cheapest place to deploy AI compute within two to three years. Starlink and Starmind serve different jobs inside that vision, one moving data and the other processing it, but Sunday’s posts treat vehicles as one more category of hardware that will eventually need both.

None of this changes anything for Tesla owners today. Cars already on the road keep running on LTE and Wi-Fi, and Tesla hasn’t outlined a retrofit path for existing vehicles. The July 22 commitment applies to future production, not the fleet already delivered. What Musk added on Sunday is the reasoning: satellite connectivity isn’t a Cybercab novelty, it’s a bet that ground based networks won’t keep up with how much data cars, robots, and AI systems are about to generate.

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The Boring Company’s newest tunnel vehicle runs on Tesla parts and no one is driving it

The Boring Company’s new tunnel vehicle runs on Tesla Model 3 batteries and drive units.

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The Boring Company just introduced a new piece of hardware, and it runs on parts pulled straight from a Tesla showroom. Liner Truck 3, unveiled in a post from the tunneling company’s official X account, is an all electric vehicle built around Tesla Model 3 battery packs and drive units, purpose built to move concrete tunnel segments to the boring machine face without a single person underground.

The job itself is unglamorous but critical. Each precast segment run weighs more than 22,000 pounds, roughly the load of a full cement mixer, and Liner Truck 3 hauls that weight repeatedly between the surface staging area and wherever the Prufrock machine happens to be cutting.

The Boring Company said Liner Truck 3 is piloted remotely out of its Global Operations Control Center in Texas, extending the Zero-People-In-Tunnel approach the company has spent years building toward. An earlier version of a ZPIT liner truck was already tested at the company’s Bastrop, Texas research tunnels, and a factory tour released last month showed an employee flying a fully loaded liner truck with a PlayStation controller. Liner Truck 3 looks like the production version of that same idea, cleaned up and pushed into daily use.

The timing lines up with a company digging in more places than it ever has before. The Boring Company now has multiple Prufrock machines active or arriving in Nashville, where Music City Loop construction has been accelerating since February, and its Vegas Loop network keeps adding tunnel mileage on a near monthly basis. Every one of those projects depends on getting concrete segments to the cutting face fast enough to keep the boring machine from idling, which is exactly the bottleneck Liner Truck 3 is designed to remove.

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It also reinforces something Tesla owners have watched happen gradually across Musk’s companies: passenger car hardware finding a second life in heavy equipment. Model 3 drive units already move people through the Vegas Loop, and now the same components are hauling concrete underground in Nashville and wherever The Boring Company digs next. Whether that kind of component reuse extends further into TBC’s equipment lineup, or into other Musk owned industrial hardware, is the next thing worth watching.

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