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Tesla Australia shop debunks misconceptions about parts and repairs
Over the years, Teslas have garnered an unfortunate reputation for being a carmaker whose vehicle repairs are unreasonably expensive and whose parts availability is a nightmare. As per a Tesla repair shop in Australia, however, the electric vehicle maker’s repair costs and parts availability have reached parity with industry players.
As per Luxury Auto Body, a Tesla-certified repair shop in Melbourne, Teslas are actually not ridiculously expensive to repair. In comments to Drive, Danny, one of the shop’s panel beaters who has over 30 years of automotive experience, stated that with the exclusion of major outliers, Teslas typically cost about AU$4500 (US$3000) to AU$5000 (US$3300) per repair. In fact, some Tesla spare parts are actually very affordable.
“Some of the parts on Teslas are unbelievably cheap. Something like a bumper bar – those parts are cheap. When we talk about airbags and suspension, they’re (a bit pricier) but still considerably cheaper than a BMW or a Mercedes-Benz,” the panel beater noted.
Repairs, if needed, are much less costly than you thinkhttps://t.co/ntX7T9D0NR— Tesla Australia & New Zealand (@TeslaAUNZ) July 1, 2024
Interestingly enough, the auto repair veteran stated that front impacts on Teslas are significantly easier to repair than rear impacts. As per Drive, a vehicle with significant frontal impact in the shop costs about AU$25000 (US$16600) to repair even if it needs a new dash and both its airbags have deployed, but a Tesla that needs repairs in the rear could result in charges of about AUS45000 (US$30000). Despite this, the panel beater noted that similar repairs for a BMW or Mercedes-Benz vehicle would still be more expensive at about AU$50000 (US$33200) to AU$60000 (US$39800).
“If we talk about a rear impact, it’s definitely more involving because Teslas – depending on the model – are glued and riveted on when you’re replacing a quarter panel, for example. So they’d be more on par with repairing a BMW or a Mercedes. They’re pretty basic at the front, but the back is definitely more involving,” the panel beater said. He also noted that “a lot of the sensors and cameras can be calibrated in-house” so Teslas do not really pose any particular challenges compared to other vehicles.
Last year, Tesla Australia put some effort into supporting its customers by opening a sales, service, and delivery parts hub in Auckland with the goal of expediting the repairs of damaged vehicles. Tesla-certified repair shops also have access to the company’s electronic parts catalog, which includes all the necessary information needed to repair a Tesla. And while there are still wait times for some parts, the availability of spare parts for damaged Teslas has become generally good.
“The availability of parts and strike rate are really good, and there’s only been a couple of occasions where you have to wait for parts. On one occasion we had to wait six weeks,” Danny said. The panel beater also mentioned that so far,Tesla’s build quality has generally become comparable to mass market automakers. “Build quality is in line with a mass-produced car – not that that’s a bad thing. They’re a good all-rounder for everyday use,” he said.
Electric vehicle fires tend to spread like wildfire in the news, but the panel beater explained that so far, the shop has not experienced a single battery fire. This is quite impressive as the shop deals with damaged Teslas. “We haven’t had experience with (batteries catching fire). The way the cars come in, (even when) they’ve been in major collisions, there’s been no risk. With the Model Y, they’ve actually got a first responders’ wiring harness that (you can) cut for safety reasons… They go into a shutdown mode in the event of an accident,” he said.
Watch Drive’s video about Tesla repairs below.
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Tesla has updated its Robotaxi app so riders can pick which vehicle they want before they book. The latest in-app screens now show two options side by side: the two-seat Cybercab and the four-seat Model Y.
A screenshot circulating Thursday shows the change in practice. In Austin, a rider could choose a gold Cybercab for two people or a Model Y for four. Tesla’s updated description calls Cybercab “our first purpose-built autonomous vehicle,” designed for safety, accessibility, and comfort, and says the lineup is available only through the Robotaxi app.
Tesla has updated their Robotaxi page in the App Store. You’ll be able to select if you want a Cybercab or Model Y Robotaxi.
“Our Robotaxi vehicle lineup now includes Cybercab, our first purpose-built autonomous vehicle. Designed for safety, accessibility and comfort, Cybercab… pic.twitter.com/Jff4klilDr
— Sawyer Merritt (@SawyerMerritt) September 3, 2026
The distinction is more than cosmetic, and it’s important to note that Robotaxi refers to the platform, while Cybercab refers to a vehicle.
Model Y Robotaxis have carried the service since it opened in Austin in mid-2025 and later expanded to Dallas, Houston, and parts of Florida. Those vehicles are converted production SUVs that still have steering wheels and pedals.
Cybercab is different. It has no driver controls, butterfly doors, a low seat height meant to work with wheelchairs, extra trunk space for assistive devices, and braille on the handles. Tesla has registered dozens of the two-seaters with Texas regulators in the days leading up to its September 3 Austin event.
Giving riders a choice lets Tesla match the vehicle to the trip. Most rides involve one or two people, which is where Cybercab is meant to be cheaper and more efficient to operate. Groups of three or four, or anyone who needs more space, can still request a Model Y.
The same app handles booking, payment, cabin settings, and, on Cybercab, features such as phone-based door opening and in-cabin voice controls.
The update does not mean every city suddenly has both cars available. Cybercab support is listed for Austin first, and the purpose-built fleet is still small compared with the existing Model Y roster. Even so, the app change marks a shift from a single-vehicle pilot to a mixed fleet.
Riders can now choose between the compact, purpose-built robotaxi and the familiar SUV that launched the service.
Tesla Cybercab sightings are broadening far and wide, well outside of downtown Austin, Texas, with autonomy in focus as the company plans to launch the all-electric, two-seater this evening in the Lone Star State.
Tesla is set to launch Cybercab to a small group of people this evening in a dedicated event in Austin, Texas. Public details on the event are relatively slim.
However, Tesla’s focus on Cybercab falls well outside of the downtown Austin area and is expanding well across the United States as things continue to move quickly with the company’s autonomous efforts in 2026. Today, various images of Cybercab fleets in interesting locations have started to circulate.
The most notable is a fleet of at least 20 Cybercabs at Miami International Airport in Florida. Spotted last night, the fleet is expansive and is indicative of a looming release of Cybercabs once regulatory boxes are checked off.
Tesla has already been operating the Robotaxi platform in Miami for several months, but this Cybercab fleet at the airport could be joining the ride-hailing platform as approvals arrive:
20+ Cybercabs spotted near Miami international airport. pic.twitter.com/ORLsw8yFhf
— Sawyer Merritt (@SawyerMerritt) September 3, 2026
Another fleet of Cybercabs was spotted at the Devon, PA showroom just outside of Philadelphia. We have seen several Cybercab units testing around the Philadelphia Metro Area, which is interesting considering Tesla does not have any active Robotaxi geofence in Pennsylvania.
Cybercab at the Devon location in PA has multiplied over the weekend. Seeing a few more test vehicles in the lot 👀 pic.twitter.com/DhJT4P1EkU
— Billy (@billykyle) August 22, 2026
Philadelphia would be an ideal location to test ride-hailing due to its dense tourist population, large, sprawling city layout, and to compete with other ride-hailing companies that operate in the city.
Expansive fleets of Cybercabs will be popping up in and around major cities throughout the rest of the year, if we were betting on it. Tesla has made it obvious that the Cybercab rollout will be aggressive and fast-paced, but within reason. Tesla is still prioritizing safety, so these testing phases will likely go on for some period of time before more members of the public are able to snag a Cybercab for a personal chariot.
The Tesla Model Y L is arguably the most hyped trim of the all-electric crossover, other than the Performance configuration that comes with white-knuckle speed and sports car-level handling.
However, it is not all perfect. Tesla owners in China who took delivery of the Model Y L, denoted with an L to highlight its longer wheelbase, are experiencing what they are referring to as “collapsing” of the rear wheels, as suspension issues appear to be an issue with some of the builds.
🚨 Model Y L owners in China report rear suspension sag
• Six-seat long-wheelbase Y. Shanghai. On sale since August 2025
• Owners say the rear tire-to-arch gap shrinks after mileage or a full load. Some cases after about 9,000 km loaded. Others near 30,000 km
• Tesla service… pic.twitter.com/Lr6i5Tbi07— Joe Hansen (@joehansen) September 1, 2026
The gap between the wheel arch and tire has narrowed to the point that “not even a single finger” could fit, according to a report from Car News China. The failures are not tied to a specific mileage, as one owner said that after just 9,000 kilometers (5,600 miles), they noticed the suspension issue when their car was fully loaded.
Another one had the issue at 30,000 kilometers (18,640 miles) and noticed that the wheel gap shrank to two fingers, so not as drastic as the person who reported a similar issue at 9,000 km.
Tesla Model Y L is gaining momentum in China’s premium segment
Along with the visual recognition of the issue, others are saying the sagging is causing abnormal wear on the inside of the tires. Extra weight and instant torque already provide additional stress on the tires in electric vehicles during normal operation, so it is no surprise that this is another complaint.
There has been no recall issued by Tesla, and the company has not yet publicly acknowledged the issue.
Some are suggesting that owners use a “finger test” to self-diagnose whether there is an issue with the suspension. There should be four fingers between the tire and the wheel well; anything less than that starts to get dicey.
Tesla Robotaxi riders will face the best dilemma when booking a ride
Tesla Cybercab sightings broaden well outside of Austin with autonomy in focus
