News
Tesla wants to hire a Customer Service expert who will help handle Elon Musk’s critics
Tesla is looking to hire a Customer Support Specialist, and the role shows that whoever is hired will “resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.”
The job listing is available on Tesla’s Careers website with the title, “Energy Customer Support Specialist.” The remote role will focus on customer service and help address issues that CEO Elon Musk handles with Twitter.
Musk is one of the most followed accounts on Twitter with over 42.6 million followers, the 34th most among active Twitter accounts. Unfortunately, not all 42.6 million people who follow him are fans of his. The CEO is constantly bombarded with criticism for his company’s products or his efforts to relieve the world from its dependence on oil and fossil fuels. Musk is confronted with difficult questions from Twitter users on an almost daily basis, and with so many responses to his Tweets, it would be impossible to run the world’s most valuable automaker and confront daily critics.

Whether Tesla is looking for someone to Tweet from the company account or handle a Customer Service-based account is unclear. However, the high standards that Tesla has used to create some of the hottest products in the last few years is expected to be adopted with this role as well.
The listing states:
“Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service. The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking. Deliver on Tesla Measures of Excellence, perform other duties and assignments including administrative, special projects. Support general call center functions that reinforce the mission to accelerate the world’s transition to sustainable energy. Energy Support Specialists are the front line and face of the Tesla brand. They should maintain a level of professionalism that exceeds that of our customer’s expectations.”
Tesla has dealt with various customer service complaints over the years, and it recently revised the way it handles complaints through its online Shop. Previously, any issues or complaints were handled through email and required a Tesla customer service agent to respond and initiate any returns or exchanges. Now, the system is automated, and customers can use a dropdown menu to initiate their return and obtain a shipping label. However, personal customer service help is still a necessity to some, so the new role could be geared toward handling these complaints.
Tesla reportedly dissolved its Public Relations department in late 2020 and has no direct line for media to receive statements. This could be the automaker’s solution to the problem.
The full job posting is available here.
What do you think? Leave a comment down below. Got a tip? Email us at tips@teslarati.com or reach out to me at joey@teslarati.com.
Elon Musk
Elon Musk reveals new information on Tesla’s AI5 chip for self-driving
Elon Musk revealed new information on Tesla’s AI5, previously known as Hardware 5, chip, for self-driving, which will be manufactured by both Samsung and TSMC.
The AI5 chip is Tesla’s next-generation hardware chip for its self-driving program, Optimus humanoid robots, and other AI-driven features in both vehicles and other applications. It will be the successor to the current AI4, previously known as Hardware 4, which is currently utilized in Tesla’s newest vehicles.
Elon Musk reveals Tesla’s HW5 release date, and that it won’t be called HW5
AI5 is specially optimized for Tesla use, as it will work alongside the company’s Neural Networks to focus on real-time inference to make safe and logical decisions during operation. It was first teased by Tesla in mid-2024 as Musk called it “an amazing design” and “an immense jump” from the current AI4 chip.
It will be roughly 4o times faster, have 8 times the raw compute, 9 times the memory capacity, 5 times the memory bandwidth, and 3 times the efficiency per watt.
It will be manufactured by both TSMC and Samsung at their Arizona and Texas fab locations, respectively.
Here’s what Musk revealed about the chip yesterday:
Different Versions
Samsung and TSMC will make slightly different versions of the AI5 chip, “simply because they translate designs to physical form differently.” However, Musk said the goal is that its AI software would work identically.
This was a real concern for some who are familiar with chip manufacturing, as Apple’s A9 “Chipgate” saga seemed to be echoing through Tesla.
Back in 2015, it was found that Apple’s A9 chips had different performances based on who manufactured them. TSMC and Samsung were both building the chips, but it was found that Samsung’s chips had shorter battery life than TSMC-fabricated versions.
Apple concluded that the variance was about 2-3 percent. However, Tesla will look to avoid this altogether.
Release and Implementation into Vehicles
Musk said that some samples will be available next year, and “maybe a small number of units” would equip the chip as well. However, high-volume production is only possible in 2027.
This means, based on Tesla’s own timeline for Cybercab production in Q2 2026, early iterations of the vehicle would rely on AI4. Many believe AI4 can be utilized for solved self-driving, but the power of subsequent versions, including AI5 and beyond, will be more capable.
AI6 and Beyond
AI6 will utilize the same fabs as AI5, but there would be a theoretical boost in performance by two times with this version.
AI6 could enter volume production by mid-2028. However, AI7, which Musk only briefly mentioned, “will need different fabs, as it is more adventurous.”
News
Tesla makes a splash at China’s Import Expo with Cybercab and Optimus
It appears that Elon Musk’s vision is something that still resonates with people.
Tesla’s fully autonomous Cybercab made its first appearance in the Asia-Pacific region at the 8th China International Import Expo (CIIE) in Shanghai on November 5, becoming the centerpiece of an event that drew 12 of the world’s leading automakers.
The new model offers a glimpse into Tesla’s driverless ride-hailing future, and based on the reception of the event’s attendees, it appears that Elon Musk’s vision is something that still resonates with people.
Tesla showcases its driverless vision with the Cybercab
At this year’s expo, themed “Mobility, Infinite Possibilities,” Tesla’s futuristic two-seat Cybercab stood out as a showcase of complete autonomy. According to Tesla staff, the vehicle lacks both a steering wheel and pedals, relying entirely on Tesla’s cameras and an end-to-end neural network designed for full self-driving.
The Cybercab will ultimately serve in the company’s expanding Robotaxi fleet, a cornerstone of Elon Musk’s long-promised autonomous mobility network. During the event, a Tesla employee emphasized that the Cybercab’s model’s compact layout reflects real-world usage, as 92% of trips involve just one or two passengers, as noted in a Sina News report. Trips that require more passengers could easily be handled by the Model 3 and Model Y, which are both capable of seating four, or even five passengers.
Optimus, Tesla’s humanoid robot that is designed for both home and industrial use, was also present at the event. Similar to the Cybercab, Optimus also attracted quite a lot of attention from the event’s attendees.
Automakers reaffirm commitment to Chinese innovation
Other global automakers, including Volkswagen, Mercedes-Benz, and Honda, also displayed cutting-edge concept cars and intelligent systems, but few captured the same interest as Tesla’s bold showcase of its autonomy and robotics.
Beyond new models, this year’s CIIE highlighted a renewed focus on local innovation and collaboration in China’s rapidly evolving EV landscape. Executives from Volkswagen, Audi, and General Motors reaffirmed that their long-term strategies center on “in China, for China,” strengthening R&D operations and forming tech partnerships with domestic suppliers.
Elon Musk
Tesla gets big nod on Musk comp package from Charles Schwab
“Schwab Asset Management’s approach to voting on proxy matters is thorough and deliberate. We utilize a structured process that focuses on protecting and promoting shareholder value.”
Tesla got a big nod of approval on CEO Elon Musk’s newly-proposed compensation package from Wall Street firm Charles Schwab after many shareholders believed the company was aiming to go against the new pay structure for its frontman.
Yesterday, we reported on many Tesla investors threatening to leave Charles Schwab as their broker after it was assumed the firm would vote against Musk’s pay package. The impression was that Schwab would utilize the same voting strategies as Glass Lewis and Institutional Shareholder Services (ISS), which both said they would vote against the new compensation package.
However, Schwab reached out to TESLARATI directly yesterday to confirm that it had not made any statement on which way it would vote. It then confirmed to us that it would vote to support Musk’s pay package:
UPDATE: a Charles Schwab spokesperson has reached out to TESLARATI with the following statement:
“Schwab Asset Management’s approach to voting on proxy matters is thorough and deliberate. We utilize a structured process that focuses on protecting and promoting shareholder value.… https://t.co/gG9iFhTgdJ
— TESLARATI (@Teslarati) November 4, 2025
The statement to TESLARATI said:
“Schwab Asset Management’s approach to voting on proxy matters is thorough and deliberate. We utilize a structured process that focuses on protecting and promoting shareholder value. We apply our own internal guidelines and do not rely on recommendations from Glass Lewis or ISS. In accordance with this process, Schwab Asset Management intends to vote in favor of the 2025 CEO performance award proposal. We firmly believe that supporting this proposal aligns both management and shareholder interests, ensuring the best outcome for all parties involved.”
Schwab also came out with a new statement just after that would be released to the public, stating that its delayed decision on the compensation package was due to its “structured process that focuses on protecting and promoting shareholder value.”
The firm uses a three-step program to determine its decision on a key vote like this one:
- board composition and quality
- actions a board has taken to drive strategy, deliver performance and manage relevant risks
- clarity and accessibility of reporting on key issues
It then said it applies its own internal guidelines and does not rely on recommendations from other firms, like Glass Lewis or ISS.
It continued:
“In accordance with this process, Schwab Asset Management intends to vote in favor of the 2025 CEO performance award proposal. We firmly believe that supporting this proposal aligns both management and shareholder interests, ensuring the best outcome for all parties involved.”
Charles Schwab then received kudos from the Tesla community on their decision to vote for Musk to receive this compensation package.
-
News2 weeks agoTesla rolled out a new feature with FSD v14 to fix a major complaint
-
Investor's Corner2 weeks agoTesla analyst says this common earnings narrative is losing importance
-
News7 days agoTesla Cybercab spotted testing on public roads for the first time
-
Elon Musk5 days agoNeuralink’s first patient could receive an upgrade: Elon Musk
-
News2 weeks agoTesla ‘Mad Max’ gets its first bit of regulatory attention
-
News2 weeks agoTesla reveals its plans for Hardware 3 owners who are eager for updates
-
News5 days agoNeuralink’s first human patient reflects on 21 months with brain implant “Eve”
-
News2 weeks agoTesla VP explains why end-to-end AI is the future of self-driving

