CEO Elon Musk announced during the company’s Q4 earnings call on Wednesday that Tesla’s President of Global Sales, Service Jon McNeill, has departed the company. The Tesla executive, who was given a target-driven compensation bonus of $700,000 that ended in 2017, has left the Silicon Valley-based electric car maker for the ride-sharing company, Lyft.
Tesla’s Form 8-K SEC filing from last year noted the following:
On August 18, 2017, Tesla entered into an incentive compensation plan (the ‘ Compensation Plan ‘) with Jon McNeill, Tesla’s President, Global Sales and Service, pursuant to which Mr. McNeill will be eligible to receive variable compensation upon the achievement of certain target levels of (i) vehicle deliveries during the third and fourth quarters of 2017, (ii) operational and financial metrics relating to vehicle service performance and costs during 2017, and (iii) customer satisfaction scores during 2017, with an aggregate target payout amount of $700,000.
Musk told analysts on Wednesday that the Sales and Service executive would be leaving the company. “John McNeil, who is heading up our sales and service crew is departing the company. We wish him well in his future career, and going forward, I will be having the sales and service report directly to me. There are no plans so far to search for a replacement.”
It’s not clear if McNeill received any or all of his $700,000 payout that was largely contingent upon achieving targets for customer satisfaction and service performance.
Lyft welcomed the former Tesla executive as the company’s newest Chief Operating Officer in a company blog post. “Today we are incredibly excited to share that Jon McNeill will be joining Lyft as Chief Operating Officer.” read the announcement by the San Francisco-based ride service company. “Jon is a world-class leader who brings deep experience as a highly successful entrepreneur and game-changing transportation executive. Last year, the Lyft community experienced more growth than in all previous years combined, growing rides by 2.3x and increasing market share by more than 50%. Jon is a proven leader who will build upon this momentum with his unique background of starting companies from scratch and managing at scale.”
McNeill was arguably best known at Tesla and among the owner’s community for his soft skills and dedication to customer happiness. Earning the title of “Most Admired CEO” prior to joining Tesla, McNeill was an active member of the Tesla forum and online community. Listening to feedback coming from the owner’s community, McNeill addressed gripes related to Tesla’s performance limiting algorithm on Model S and Model X, as well a public outcry for help made by a frustrated Model X owner.
More recently, McNeill helped one Tesla owner that was diagnosed with Stage 4 cancer meet Elon Musk and Tesla’s Chief Designer in a special tour of the Fremont factory.