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Tesla Model 3 earns Edmunds’ ‘2020 EV of the Year’ title

A Tesla Model 3 driving at night. (Photo: Andres GE)

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6 years ago

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The Tesla Model 3 has been recognized by Edmunds as the Best Electric Vehicle of the Year in its 2020 #TopRated list.

Edmunds recognized the Model 3 as “unlike any other vehicle on sale, electric or ICE.” According to the publication, the all-electric sedan’s features, technology, price and driving dynamics make it an “impossible force to ignore” in the auto industry. Edmunds also stated the Model 3 was more fun to drive than other premium sedans at the same price point like the BMW 3-Series.

“For around $40,000, no other EV even comes close to matching the all-round appeal of the Model 3,” the publication wrote.

In 2017, Edmunds stated that the Model 3 had too many issues that made it tough to recommend to buyers. In Dan Edmunds’ initial Model 3 review, he noted the service and build quality of the vehicle were not up to par compared to the competition. “Body panel gaps are inconsistent, reflecting a lack of attention to detail, and this applies not only to our own car but even to Model 3s we’ve seen on display,” he said.

Tesla has since improved on these aspects. These improvements in production were highlighted in a recent Bloomberg poll, where 5,000 Model 3 owners were asked to give feedback on their opinions of the car. Many of those polled were impressed with Tesla’s improved build quality. Even auto industry veteran Bob Lutz, a known Tesla critic, has admitted that the Model 3’s build quality is now “world-class.”

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Edmunds‘ initial review of the Model 3 also listed complaints about Tesla’s service, another aspect of the company that continues to improve. The expansion of Tesla’s mobile service units that drive to customers’ location to address maintenance and basic repairs has been well-received. In a separate edition of the Bloomberg poll of Model 3 owners, many reported improvements in the availability of appointments and increased speed of service as well.

The Model 3’s range has always been appealing to the publication, even in its initial 2017 review. While the battery performance and availability of Tesla’s Supercharger network have improved since 2017, Edmunds’ positive ratings of the vehicle’s range have only gone up. In the Model 3’s review page on Edmunds.com, the publication suggested that buyers should “strongly consider” versions with the Long Range Battery since they will “undoubtedly help as you hop from Supercharger to Supercharger on long road trips.”

Edmunds is just the next publication to rank the Model 3 as “Vehicle of the Year” in one capacity or another. Previously, the all-electric sedan was named Car of the Year by Auto Express Magazine, 2020 Car of the Year by the UK-based Parkers magazine, and was also recognized as Best Mid-sized Sedan at the 2019 Golden Steering Wheel Awards in Berlin, Germany. Edmunds‘ “2020 EV of the Year” award is yet another feather in Tesla’s cap, and it stands as additional proof that the company’s aim of fostering sustainable driving machines that offer performance and affordability is becoming more and more real.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Tesla creates clever solution to simplify and improve its Service

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Published

1 hour ago

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August 7, 2025

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tesla service
Credit: Tesla

Tesla has created a clever solution to simplify and improve its Service. Tesla performs most of the services that are needed on its vehicles at its company-owned Service Centers.

However, service has been a weak point of the company, as some regions have fewer Service Centers than others. This can cause long wait times for Tesla owners in some parts of the country.

There are also instances where customers do not agree with what Tesla is saying about their vehicle. In fact, one instance that revealed this new change Tesla is making to its Service was precisely that.

One owner posted on X that his vehicle’s battery seal had failed after a recall was issued. Tesla insurance and Tesla Service both did not assist, and it took CEO Elon Musk stepping in to get the issue resolved:

Another owner suggested there should be a more streamlined communications process between the customer and the Service Center, a solution that has been missing.

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Elon Musk wants Tesla Service to fix two-thirds of cars in the same day

Jegannathan said that Tesla has started to share local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

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It is available in a handful of locations already, and Jegannathan said that once abuse guardrails are built, this will expand to all locations:

This would be a major improvement in the Service portion of Tesla’s business. There are common disagreements between Service and customers, specifically when Service’s suggestions don’t align with the customer’s beliefs.

When it comes to things like a warranty claim, these issues are not really up for interpretation. Instead, the repairs should be made. If there is a misunderstanding on Service’s side, a simple message from the customer could have resolved the issue. That’s basically what happened here.

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Investor's Corner

Tesla gets its best analysis from Morgan Stanley as ‘it’s all about to change’

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

Published

2 hours ago

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August 7, 2025

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(Credit: Tesla)

Tesla has gotten perhaps its best analysis from Morgan Stanley in quite some time, as the Wall Street firm claims that “it’s all about to change.”

That phrase could be used for both the company’s status and the world in general.

Analyst Adam Jonas said in a new note on Thursday to investors that Tesla could be one of the major winners in terms of the global transition from what it is now to what it will be.

He describes the global shift that will occur over the next few years:

“Have you interacted with a robot today? Have you even seen a robot today? No? Well, take a mental picture because it’s all about to change. When we meet someone who has never been in a Waymo or a Tesla Cybercab (which is most people), we frequently see a wince and a response such as ‘I’m not sure I’d feel comfortable getting in a car without a driver.’ We imagine going back in time to 1903 and asking people if they’d feel comfortable in an airplane.’”

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The same technological revolutions that have occurred over the past 150 years will continue to occur again and again. We are on the verge of another, Jonas believes, as companies like Tesla are working on artificial intelligence tech, which includes changing the way we look at things like transportation and labor.

Jonas includes an interesting tidbit in his note about how humanoid robots could change wages, and how it could work into the advantage of Tesla, especially as it is developing its own Optimus robot:

“We estimate 1 humanoid robot at $5/hour can do the work of 2 humans at $25/hour, generating an NPV of approximately $200k/humanoid. 1 robot shaped car can potentially drive down cost/mile of a ride share vehicle to <$0.20 mile (1/10th human-driven ride-share).”

Jonas sees Tesla as a key player in how AI will impact things like manufacturing and various automotive industries, and he believes there is long-term potential for AI, robomobility, and even autonomous eVTOL platforms.

Tesla stock: Morgan Stanley says eVTOL is calling Elon Musk for new chapter

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He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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Tesla expands Robotaxi program in Austin to new riders

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

Published

3 hours ago

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August 7, 2025

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Credit: @TerrapinTerpene/X

Tesla is expanding its Robotaxi program in Austin, Texas, as several people have received invitations to participate and take rides.

Tesla first launched the Robotaxi platform on June 22. It invited a handful of people to participate in the first-ever public rides. We were lucky enough to get an invitation, and our permissions have been expanded in the Bay Area pilot program as well.

The group was small and consisted of big names in the Tesla community. It expanded and is continuing to offer these exclusive invitations to notable members of the Tesla community.

There have been fewer than five subsequent invitations after the first group’s were sent in late June:

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

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Tesla’s new Robotaxi geofence shape is an FU by Elon Musk to the competition

“We are being very cautious. We do not want to take any chances, so we are going to go cautiously. But the service areas and the number of vehicles in operation will increase at a hyper-exponential rate,” CEO Elon Musk said during the Q2 Earnings Call.

Eventually, the Robotaxi platform will not require an invite, and it will operate without geofences. Musk believes Tesla can get there within three or six months, and plans to have at least half of the U.S. population with access to a Robotaxi by the end of the year:

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“I think we will probably have autonomous ride-hailing in probably half the population of the U.S. by the end of the year. That’s at least our goal, subject to regulatory approvals. I think we will technically be able to do it. Assuming we have regulatory approvals, it’s probably addressing half the population of the U.S. by the end of the year.”

Tesla plans to have regulatory approval in Nevada, Arizona, and Florida sooner than in other states.

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