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Tesla owner posts stern service complaint after Model Y fire incident

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A Tesla owner, whose Model Y reportedly caught fire during a drive, has posted a stern complaint against the company’s service team. As per the Model Y driver, Tesla’s service department has been extremely difficult to deal with, making the incident even more frustrating than it already is.

In comments to the media, Bishal Malla noted that he was out running errands in his Model Y earlier this month when he felt the vehicle shaking. Upon inspection, he found smoke coming from the bottom of his car. The vehicle was later engulfed in flames. No one was injured in the incident, though the Model Y was burnt up and reportedly declared a total loss by Malla’s insurance provider.

As expected, Malla reportedly contacted Tesla’s customer service to get some answers about the incident. And while insurance will cover the vehicle, he would like to hear from Tesla about what exactly happened to his Model Y. Unfortunately, even talking to Tesla was reportedly difficult.

In comments posted on Reddit, Malla noted that he could only talk to customer service unless it was roadside assistance, but even this was not useful as roadside assistance couldn’t do anything about his case. Malla claimed that one Tesla agent even advised him to take his damaged Model Y to a recommended service center, which was quite ridiculous considering that the vehicle was already burnt up and considered a loss.

“I’ve tried them more than 10 times, but those folks at roadside assistance customer service can’t do anything. One agent I talked to had the audacity to tell me to take my fully burned Tesla to the Tesla recommended servicing center. My car was fully salvaged and a total loss. How in the world am I going to do that?” the Tesla owner wrote.

The incident has caught the attention of social media users, with some noting that it highlights the need for Tesla to develop and roll out a better service system for its vehicles. The incident, after all, should have been addressed quickly considering that a Model Y ended up burning as a result.

Data from Tesla should also provide some answers about the incident as well. Or at the very least, Tesla should have a system in place that gets owners in touch with a trained team of agents who are really ready to help during times of trouble.

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Elon Musk

Tesla FSD takes owner on a 20,000+ mile joy ride

Tesla owner David Moss just pushed his intervention free FSD streak past 20,000 miles total.

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Tesla FSD 14.3 [Credit: TESLARATI)

Tesla Model 3 owner David Moss has spent the better part of eight months turning his vehicle into a rolling stress test for Full Self-Driving, and this week he pushed his single, continuous FSD streak past 20,000 miles without a human intervening.

Moss, a Tacoma, Washington resident who sells LiDAR scanning equipment for a living, first drew wide attention in December 2025 when he logged 10,000 consecutive miles on FSD v14.2. Days later he drove from the Tesla Diner in Los Angeles to Myrtle Beach, South Carolina, covering 2,732 miles in two days and 20 hours with zero disengagements, the first verified coast to coast autonomous drive in Tesla’s history. Tesla even featured the trip as an official customer story in March. That original streak eventually reached 12,961 miles across 30 states before ending in rural Wisconsin in January, when snow and single digit temperatures forced Moss to take over.

Tesla FSD successfully completes full coast-to-coast drive with zero interventions

He started over, and this run has gone further. In late May, Moss drove 3,760 miles across Canada with two companions, from Horseshoe Bay in Vancouver to a Tesla showroom in Halifax, again without a single intervention, a trip Tesla AI software VP Ashok Elluswamy publicly congratulated him for on X. In June, he pushed the same unbroken streak south, aiming to link the Canadian border to the Mexican border, and crossed 10,000 miles on Tesla’s newly added in car streak counter along the way, the first driver to do so since Tesla began showing confetti animations for the feature.


It’s worth noting that every mile is logged through the FSD Database, a community run tracker built by Tesla influencer Omar Qazi, well known as @WholeMars on X, that pulls telemetry straight from the car and records disengagements down to a tenth of a mile. That verification is what separates Moss’s numbers from casual claims on social media.

The streak itself is a fairly recent addition to Tesla’s software. FSD v14.2 introduced a Self Driving Stats panel tracking the ratio of autonomous to manual miles, and v14.3.4 added the live streak counter in June, which resets the moment a driver brakes, wrenches the wheel or cancels navigation. Reaching 20,000 miles on that counter means a single Tesla drove itself through countless highways, city grids, construction zones and Supercharger stalls without a single reset.

Moss has said the goal was never to set a record for its own sake, but to show, mile by verified mile, what the software can already do.

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Elon Musk explains what happens when AI outsmarts all of us

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Elon Musk told The Economist that artificial intelligence will likely surpass the combined intelligence of every human on Earth within about five years, and that humans may not remain in charge once that happens. In a wide-ranging interview with editor-in-chief Zanny Minton Beddoes, recorded at Giga Texas for the outlet’s Insider series, Musk compared the widening gap between AI and human intelligence to the gap between humans and chimpanzees.

“It’s hard to imagine that the chimpanzee would be in charge,” he said, addressing what happens to human authority once AI moves far beyond us.

Elon Musk reiterates his most optimistic prediction yet with “UHI” forecast

Musk’s timeline stretches out from there. Five years for AI to out-think humanity combined, ten years before humans lose meaningful control, and by 2036, he says, money itself may stop mattering.

Musk notes that if robots and AI produce more goods and services than people could ever consume, currency loses its purpose. He told Beddoes that governments could respond with direct payments, what he called “universal high income,” a term he first used in an X post last August describing a future where “everyone will have the best medical care, food, home, transport and everything else.”

He also floated a more surprising prediction that deflation, and not inflation, would become the bigger economic problem, since expanding the supply of goods and services faster than the money supply grows would push prices down rather than up.

None of this is new territory for Musk, who has spent years describing an “age of abundance” built on Optimus and autonomous vehicles. What’s notable is the timing. The interview landed the same week Tesla shares dropped roughly 19 percent following a second quarter earnings report that beat on revenue but missed badly on profit, and as SpaceX stock continues to slide from its post-IPO peak.

Musk’s own net worth has fallen close to $700 billion since mid-June, according to the Bloomberg Billionaires Index, even as he describes a future where personal wealth stops being the point.
Musk did not dodge the risk side of the equation either. He put the odds of AI contributing to human extinction somewhere in the 10 to 20 percent range, then arrived at what he called his “philosophical conclusion” since the technology cannot realistically be stopped and the arguably better response is to keep building it and hope the outcome leans toward abundance rather than catastrophe. “I’ve gone from exhilaration to terror regarding AI,” he told Beddoes, “even intraday.”

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Tesla adds new ‘Traction Control Modes’ for better handling in any conditions

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Credit: Tesla

Tesla is adding a new “Traction Control Modes” feature to its cars for better handling in any conditions. These features will roll out to the Model 3 and Model Y, the two vehicles in Tesla’s lineup that typically do not have drive modes for various conditions.

Tesla did include this in the Model S and Model X, as well as the Cybertruck.

The new feature will roll out with the 2026 Summer Update, which Tesla announced last week and subsequently started rolling out to some owners today. The Summer Update is the latest iteration of the usual four seasonal releases the company rolls out throughout the year. These releases typically feature some owner-requested features, as well as improvements to things like the Full Self-Driving suite.

Tesla reveals 2026 Summer Update with crazy fixes to Nav and more

This release is no different. Among the changes are improvements to Navigation, new customization options with wraps and how they can be shared and stored, more functionality with the Tesla smartphone app, and new gamification with self-driving.

However, Tesla announced today that it was adding another feature to the Summer Update. Traction Control Modes will now be available with the release

Tesla describes them:

“Choose from three updated Traction Control Modes: Auto for normal driving conditions, Slippery Surface for icy or wet roads, Stuck Assist when stuck in snow, mud, or sand. The mode resets to Auto at the start of each drive. To select, go to Controls > Dynamics > Traction Control Mode.”

The use of these modes will help improve a Tesla’s overall performance in less-than-ideal conditions. Typically, these traction control modes monitor wheel speed through sensors and track engine power to adjust responsiveness in various conditions.

These drive modes are not an ultimate solution to all driving conditions; just because there is a “Stuck Assist,” doesn’t mean your Tesla will dig itself out of a foot-and-a-half trench during a blizzard. It is important to remember that some of these scenarios also require some assistance from the driver. For example, driving in sand requires tires to be aired down significantly to increase traction and control.

However, this will be a welcome addition for those who use the Full Self-Driving suite and might not be convinced of its performance in adverse conditions. Some of us prefer to be in control in rain, snow, or ice, which is totally understandable. However, adjusting the Traction Control Mode while utilizing FSD in snow, rain, or ice could increase confidence and overall experience.

Tesla’s Summer Update is already rolling out to some owners, so it should be making its way to most of the fleet over the next several weeks. The Spring Update rolled out at a very conservative pace, so if you don’t have it by the end of August, don’t be too upset. It might just be Tesla’s method.

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