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Jaguar I-PACE buyer shares ownership experience: range issues, regrets, Teslas, and why EV training matters

A top-of-the-line Jaguar I-PACE. (Photo: Umang Shah)

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Umang Shah is the very definition of a “car guy.” Over his 20 years of car ownership, he has owned 19 vehicles of different styles and brands, from hot hatches to off-road-capable SUVs to high-performance station wagons. This is why, when premium electric cars with decent range and impressive performance started becoming more mainstream, Shah knew that the only question was which electric vehicle he will acquire. 

If one were shopping for an electric car, one would likely look at Tesla’s offerings. For Shah, Teslas were incredibly impressive in terms of tech, and the Supercharger Network ensured that range anxiety would be a moot point, but their exterior design was just a bit too conservative. Interestingly, Top Gear host Chris Harris echoed these very same sentiments in a recent review of the Tesla Model 3 Performance

Thus, after extensive research, Shah opted to purchase a top-of-the-line Jaguar I-PACE for around $90,000. The vehicle was critically acclaimed, having been praised by multitudes of reviewers since its release. It had also been sweeping awards left and right, such as the World Car Design of the Year and World Green Car of the Year awards this past April. The I-PACE was no Tesla in terms of tech, but it had all the accents of a premium automobile from a carmaker like Jaguar, from its luxurious cabin to its bold, aggressive design. Even its range, quoted by the EPA at 234 miles per charge, was decent. 

Umang Shah’s top-of-the-line Jaguar I-PACE. (Photo: Umang Shah)

For the I-PACE owner, everything that transpired when he walked into a Jaguar dealership in Edison, NJ, was a perfect example of how hindsight is always 20/20. When he was taking delivery of the vehicle, Shah noticed that the I-PACE was only showing 201 miles of range despite the battery being at 100%. Jaguar informed Shah that the range in the vehicle was “adaptive,” and that it would update over time as the crossover gets driven. Over the next 24 hours, the new EV owner drove his I-PACE, and it quickly became evident that the 201-mile range quoted in the vehicle during delivery might even be optimistic. The surprising scarcity of working fast chargers for the vehicle also tested the I-PACE owner’s patience. 

Jaguar left a loaner and took in Shah’s I-PACE for repairs three days after the crossover’s delivery. Based on the I-PACE’s logs from its mobile app, Shah saw that the dealership’s staff charged the vehicle to 100% before going on an 89.5-mile trip, but by the end of the journey, the electric crossover only had 87 miles of range left. A few days after, Shah saw from his mobile app that his I-PACE had been driven for 3.9 miles, which caused a 14-mile drop in the vehicle’s remaining range. Things seemingly took a turn for the better, as the EV owner was informed by the Jaguar dealership a few days later that his crossover had been “patched” with an update related to an ongoing recall for the I-PACE’s brakes, and that it will be ready to be picked up the following day. 

The dealership’s staff even added that the I-PACE was already charging in excess of 260-270 miles. Unfortunately, Shah received another call from the dealership right before he was scheduled to reclaim his I-PACE, informing him that the vehicle’s range issues have actually not been addressed. Looking at the crossover’s mobile app, Shah saw that his I-PACE had taken a 1.5-mile trip that ended up consuming 17 miles of range. At this point, the issue was escalated to Jaguar Land Rover corporate, and the I-PACE remained unusable. In a conversation with Teslarati, Shah stated that amidst his vehicle’s issues, it became very evident that Jaguar dealers were simply unprepared to handle an electric car like the I-PACE. They might have a network of dealers across the country, but with very little staff who actually know electric cars inside out, I-PACE owners could end up being left in limbo when issues arise. 

Screenshots from the Jaguar I-PACE’s mobile app. (Credit: Umang Shah)

Shah was with his family when Teslarati spoke with him about his experiences with his Jaguar I-PACE, and during our conversation, the new EV owner sounded regretful. Shah sheepishly admitted that he chose the wrong car over a tried-and-tested EV brand like Tesla. With all the headaches he has developed due to his I-PACE’s range issues that Jaguar’s dealers simply can’t seem to fix, Shah stated that he would have been better off had he purchased the conservatively-styled Tesla Model X instead, since the larger SUV’s Long Range variant goes 325 miles per charge for $91,000 before incentives, and it has basic Autopilot as standard.

Shah is currently looking to get a refund for his I-PACE (or at least a replacement unit), and when asked if this experience has discouraged him from EVs as a whole, the car enthusiast stated that his next vehicle will most definitely still be electric. Though this time around, he would make sure that his EV will be a Tesla. 

The experiences of Shah hint at one particular problem that could become tricky for veteran automakers amidst their electric vehicle strategies: releasing premium electric cars is one thing, but having a well-trained staff that knows the ins and outs of EVs and their technologies is another. Hopefully, carmakers such as Jaguar could improve in this metric, and other companies dipping their toes in the EV market like Mercedes-Benz, Audi, and Porsche, would adequately prepare their employees and dealers for the upcoming widespread adoption of electric transportation. 

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla to increase Full Self-Driving subscription price: here’s when

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Credit: Tesla

Tesla will increase its Full Self-Driving subscription price, meaning it will eventually be more than the current $99 per month price tag it has right now.

Already stating that the ability to purchase the suite outright will be removed, Tesla CEO Elon Musk said earlier this week that the Full Self-Driving subscription price would increase when its capabilities improve:

“I should also mention that the $99/month for supervised FSD will rise as FSD’s capabilities improve. The massive value jump is when you can be on your phone or sleeping for the entire ride (unsupervised FSD).”

This was an expected change, especially as Tesla has been hinting for some time that it is approaching a feature-complete version of Full Self-Driving that will no longer require driver supervision. However, with the increase, some are concerned that they may be priced out.

$99 per month is already a tough ask for some. While Full Self-Driving is definitely worth it just due to the capabilities, not every driver is ready to add potentially 50 percent to their car payment each month to have it.

While Tesla has not revealed any target price for FSD, it does seem that it will go up to at least $150.

Additionally, the ability to purchase the suite outright is also being eliminated on February 14, which gives owners another reason to be slightly concerned about whether they will be able to afford to continue paying for Full Self-Driving in any capacity.

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Some owners have requested a tiered program, which would allow people to pay for the capabilities they want at a discounted price.

Unsupervised FSD would be the most expensive, and although the company started removing Autopilot from some vehicles, it seems a Supervised FSD suite would still attract people to pay between $49 and $99 per month, as it is very useful.

Tesla will likely release pricing for the Unsupervised suite when it is available, but price increases could still come to the Supervised version as things improve.

This is not the first time Musk has hinted that the price would change with capability improvements, either. He’s been saying it for some time. In 2020, he even said the value of FSD would “probably be somewhere in excess of $100,000.”

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Tesla starts removing outright Full Self-Driving purchase option at time of order

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(Credit: Tesla)

Tesla has chosen to axe the ability to purchase Full Self-Driving outright from a select group of cars just days after CEO Elon Musk announced the company had plans to eliminate that option in February.

The company is making a clear-cut stand that it will fully transition away from the ability to purchase the Full Self-Driving suite outright, a move that has brought differing opinions throughout the Tesla community.

Earlier this week, the company also announced that it will no longer allow buyers to purchase Full Self-Driving outright when ordering a pre-owned vehicle from inventory. Instead, that will be available for $99 per month, the same price that it costs for everyone else.

The ability to buy the suite for $8,000 for a one-time fee at the time of order has been removed:

This is a major move because it is the first time Tesla is eliminating the ability to purchase FSD outright for one flat fee to any of its vehicles, at least at the time of purchase.

It is trying to phase out the outright purchase option as much as it can, preparing people for the subscription-based service it will exclusively offer starting on February 14.

In less than a month, it won’t be available on any vehicle, which has truly driven some serious conversation from Tesla owners throughout the community.

There’s a conflict, because many believe that they will now lose the ability to buy FSD and not pay for it monthly, which is an attractive offer. However, others believe, despite paying $8,000 for FSD, that they will have to pay more money on top of that cost to get the unsupervised suite.

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Additionally, CEO Elon Musk said that the FSD suite’s subscription price would increase over time as capabilities increase, which is understandable, but is also quite a conflict for those who spent thousands to have what was once promised to them, and now they may have to pay even more money.

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Tesla Robotaxi has a highly-requested hardware feature not available on typical Model Ys

These camera washers are crucial for keeping the operation going, as they are the sole way Teslas operate autonomously. The cameras act as eyes for the car to drive, recognize speed limit and traffic signs, and travel safely.

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Credit: David Moss | X

Tesla Robotaxi has a highly-requested hardware feature that is not available on typical Model Ys that people like you and me bring home after we buy them. The feature is something that many have been wanting for years, especially after the company adopted a vision-only approach to self-driving.

After Tesla launched driverless Robotaxi rides to the public earlier this week in Austin, people have been traveling to the Lone Star State in an effort to hopefully snag a ride from one of the few vehicles in the fleet that are now no longer required to have Safety Monitors present.

BREAKING: Tesla launches public Robotaxi rides in Austin with no Safety Monitor

Although only a few of those completely driverless rides are available, there have been some new things seen on these cars that are additions from regular Model Ys, including the presence of one new feature: camera washers.

With the Model Y, there has been a front camera washer, but the other exterior “eyes” have been void of any solution for this. For now, owners are required to clean them manually.

In Austin, Tesla is doing things differently. It is now utilizing camera washers on the side repeater and rear bumper cameras, which will keep the cameras clean and keep operation as smooth and as uninterrupted as possible:

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These camera washers are crucial for keeping the operation going, as they are the sole way Teslas operate autonomously. The cameras act as eyes for the car to drive, recognize speed limit and traffic signs, and travel safely.

This is the first time we are seeing them, so it seems as if Safety Monitors might have been responsible for keeping the lenses clean and unobstructed previously.

However, as Tesla transitions to a fully autonomous self-driving suite and Robotaxi expands to more vehicles in the Robotaxi fleet, it needed to find a way to clean the cameras without any manual intervention, at least for a short period, until they can return for interior and exterior washing.

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