News
Tesla Superchargers get massive nod in new study showing reliability
It showed Tesla Superchargers had the highest score on the 1,000-point scale with 709. They also had the highest reliability, as respondents reported they only had failed charging visits at Tesla Superchargers four percent of the time.

Tesla Superchargers got a massive nod in a new study that showed reliability across EV charging suppliers as electric car ownership in the United States continues to grow.
J.D. Power’s 2025 U.S. Electric Vehicle Experience Public Charging Study aims to find the most (and least) reliable charging suppliers for EV owners.
While charging has become much more popular over the past few years, thanks to the increase in sales of electric vehicles, they are still not quite as plentiful as gas pumps for combustion engine cars.
Tesla is rolling out a new ‘Supercharger queue’ in an effort to end one issue
For this fact alone, it is imperative that EV charging companies offer a fast and reliable product that will enable confidence and peace of mind for car owners. There are quite a few companies out there, but Tesla has the most expansive charging network, not only in the U.S., but globally.
It also has the most reliable chargers, a fact that was reiterated in this year’s J.D. Power study, which was released today.
It showed Tesla Superchargers had the highest score on the 1,000-point scale with 709. They also had the highest reliability, as respondents reported they only had failed charging visits at Tesla Superchargers four percent of the time. This beat out Electrify America at six percent, Red E at 10 percent, and EVgo and 12 percent.
🚨 Tesla Superchargers also scored the highest in a 1,000-point customer satisfaction scale with a score of 709.
It dropped 22 points from last year, but the study showed most complaints came from non-Tesla owners who said processing and payments were not as streamlined as they… https://t.co/myv5kOLkgY
— TESLARATI (@Teslarati) August 13, 2025
These companies were the only ones to report failed charging visits below the average.
Tesla’s 709 score on the 1,000-point scale was a 22-point drop from last year, but the study said that most of the complaints came from non-Tesla owners.
Many non-Tesla EVs now have access to the company’s Supercharging Network, and the complaints came from those drivers as they stated the process and payment were not as streamlined for them.
Brent Gruber, Executive Director of the EV practice at J.D. Power, said:
“Tesla has facilitated an experience for its owners by creating an optimal technical environment that makes the charging process very easy to use and complete payments. That process isn’t quite as streamlined for non-Tesla owners.”
This likely came from the increased per-kilowatt-hour rate that non-Tesla owners are required to pay for having access to the company’s massive charging network.
For Tesla owners, reliability is not much of a concern. Apart from vandalism, it is pretty rare that a Supercharger stall is out of service, but, of course, it happens.
The important thing to note is that this study continues to show Tesla’s focus on keeping its charging network up and running, especially now that non-Tesla owners are able to utilize them.
News
Tesla bolsters Referral Program with big change and bigger rewards
The Tesla Referral Program offers benefits to both car buyers and existing Tesla owners, including complimentary Full Self-Driving trials, free Supercharging miles, and discounts on select purchases, such as cars.

Tesla has bolstered its Referral Program by offering more significant benefits for both the referrer and the referee. However, it only applies to certain vehicles in the Tesla lineup.
The Tesla Referral Program offers benefits to both car buyers and existing Tesla owners, including complimentary Full Self-Driving trials, free Supercharging miles, and discounts on select purchases, such as cars.
It changes relatively frequently, and is a great way to encourage people to buy a new car. Tesla is routinely making adjustments to it to stimulate demand, but the referral program likely does not encourage too many sales. Instead, it’s more of a reward for the referrer.
However, the latest adjustments are more substantial for both the buyer and the owner, offering pretty sizeable discounts on the purchase price of a Model S, Model X, or Cybertruck.
There are also discounts for current owners, giving them money off of all five Tesla vehicles.
Here’s the rundown of the new Referral Program awards:
- You’ll earn $250 in Tesla Credits for each person you refer who takes delivery of a new Tesla
- The first 10 people who order a new Model S, Model X, or Cybertruck using your referral link and take delivery will receive $1,000 off their purchase
- When you purchase a new Model S, Model X, or Cybertruck for yourself, you’ll get $1,000 off
- When you purchase a new Model 3 or Model Y, you’ll get $500 off
- Limited to 10 awards
Tesla changed the referral program slightly for those using your code! pic.twitter.com/JBFzKlxsJg
— David Lescatre Jr (@DavidLescatreJr) September 21, 2025
This is a pretty big discount as $1,000 off a Model S, Model X, or Cybertruck is a nice benefit to three of Tesla’s most expensive vehicles.
The additional $500 off a Model 3 or Model Y is also a nice cushion. A similar Referral Program was launched by Tesla last August.
News
Tesla adjusts ‘Actually Smart Summon’ to avoid one common complaint
Tesla is adjusting Summon Standby’s settings slightly to combat the loss of battery life some owners might see with the feature active.

Tesla has adjusted one portion of its “Actually Smart Summon” (ASS) feature to address a common complaint from owners: battery drain.
Teslas have a lot of really awesome features that make them one of the most technologically advanced vehicle models on the market. Things like Sentry Mode, Cabin Overheat Protection, and ASS’s “Summon Standby” features all keep the car on its toes for anything that comes its way.
Tesla finally launches Actually Smart Summon and Dumb Summon
However, the activation of these features contributes to battery drain while the vehicle sits parked. The amount varies, but I personally have lost up to five percent with some of these features active. That’s a lot if you do not utilize home charging.
Tesla is doing what it can to combat the battery drain with each of these features. It has done so with Sentry Mode, as an update last year helped combat battery percentage loss due to the activation of the security feature.
It also recently introduced “Low Power Mode,” which will automatically deactivate some features if your battery falls below 20 percent. This is a great way to combat battery loss if your car is parked somewhere long-term, like an airport, for example.
There is also another feature that is attached to ASS called “Summon Standby.” This keeps the vehicle awake in case the owner needs quick connectivity to the vehicle, allowing them to summon the car to their location swiftly.
But there’s a drawback: keeping this feature activated will drain the battery. By default, the feature is activated when you take your car home, so you have to turn it off manually by accessing the settings menu inside the vehicle.
Turning this off would save you between 2% and 3% overnight, in my experience. With ASS still being a feature that needs some work, I chose to turn Summon Standby off. ASS will still work with the standby mode deactivated; it will just take a few more seconds for your phone to connect to the vehicle.
Tesla is adjusting Summon Standby’s settings slightly to combat the loss of battery life some owners might see with the feature active.
According to Not a Tesla App, Tesla has rolled out two conditions for which Summon Standby will be deactivated automatically:
Overnight Deactivation
Summon Standby will automatically be deactivated from midnight to 6 a.m. every night, which appears to be a data-driven decision made by Tesla based on the feature’s least-used hours.
This automatic pause cannot be turned off, at least for the time being.
Extended Parking Deactivation
If your Tesla is parked for over 24 hours, Summon Standby will also be deactivated automatically.
This is a great way to save battery life for those who are on vacation or are at home for several days in a row. This works similarly to the Low-Power Mode we talked about earlier in this article.
Elon Musk
Neuralink is planning to launch US trials translating thoughts into text
The trial could help pave the way for people with speech impairments to communicate more quickly and efficiently.

Neuralink, Elon Musk’s brain-computer interface company, is reportedly planning to start a US clinical trial in October to use its technology to translate thoughts directly into text.
The trial was approved by the FDA under an investigational device exemption, and it could help pave the way for people with speech impairments to communicate more quickly and efficiently.
Thought-to-text technology
The upcoming trial aims to read speech directly from the brain, enabling participants to transmit words without moving their mouths or using a keyboard, as noted in a report from Bloomberg News.
DJ Seo, Neuralink’s president, told an audience at the Korea Foundation for Advanced Studies in Seoul that the company hopes to demonstrate communication with large language model AI platforms “at the speed of thought,” potentially faster than spoken speech.
“We think that it’s actually possible to demonstrate abilities to speak to the latest AI model, or LLM models, at the speed of thought, even faster than how you’re speaking, and being able to potentially get that information back through your AirPods, effectively closing the loop,” Seo stated.
Production ambitions
Ultimately, Seo described the trial as a stepping stone toward broader human enhancement and consumer-facing applications, beyond the company’s initial focus on medical conditions like ALS, stroke, blindness, and Parkinson’s disease.
While initial implants will focus on patients with severe speech impairments, Neuralink plans to eventually expand to healthy individuals by 2030. The company aims to scale to 20,000 implants per year by 2031.
“We’re currently envisioning a world where, in about 3 to 4 years, there will be someone who’s otherwise healthy who’s going to get a Neuralink. If you’re imagining saying something, we would be able to pick that up,” the executive noted.
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