Vietnamese electric vehicle (EV) manufacturer VinFast is offering customers massive payouts for extended delays to service on their vehicles, in one of the more unique approaches to post-sales service.
VinFast is paying owners when their vehicles are in the shop, with the automaker offering $100 on minor issues and up to $300 for vehicle-disabling problems, alongside additional payments for service delays of over three days, according to Automotive News. The payments are being made in cash or service vouchers as part of the company’s commitment to customers as it enters the increasingly competitive EV market.
According to the automaker, the policy is not affiliated with the company’s 10-year, 120,000-mile warranty, and the company hopes it can attract buyers with its post-sales services.
“VinFast has taken the initiative to introduce an unprecedented after-sales policy in addition to existing services to provide customers with a satisfying and worry-free experience,” the automaker said in a statement.
VinFast service issues eligible for repair compensation
The company says it categorizes service issues into three types, as can be seen below.
- Type 1: Minor repair issues — $100
- “Type 1 includes issues that cause inconveniences but do not impact the use of the vehicle, such as air conditioner, the 360-camera system, etc.,” VinFast said.
- Type 2: Issues causing inoperability — $300
- Type 2 includes those that require rescue servicing, “such as regenerative braking or starting and stopping of the vehicle,” according to the company.
- Type 3: Ongoing goodwill compensation for vehicles stuck in the shop — $100 per day available after the third day
- “From the fourth day onward, eligible customers will be entitled for a goodwill compensation,” VinFast says.
VinFast also says there is no maximum limit to the $100-per-day payments, though the automaker says it “always tries to fix the issues as quickly as possible to return the cars to customers.”
Last December, VinFast launched its first vehicles in the U.S. with 999 VF 8 units, later facing a recall of all of its vehicles that was fixed through a software update in May.
In August, VinFast’s market capitalization reached $191 billion as its stock price surged to an all-time high of $82.35, ballooning $200 billion in just ten trading days and drawing comparisons to Tesla’s shares in 2020. At the time of writing, during closed-market weekend hours, its stock price has fallen back to 5.41 for a market cap of around $12.62 billion.
In September, it was discovered that over half of VinFast’s 2023 sales in the first half of the year were to parent company VinGroup’s own taxi company.
VinFast launches VF 8 ad campaign amid insane market momentum
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News
Tesla gathers Cybercab fleet in Gigafactory Texas
Images and video of the Cybercab fleet were shared by longtime Giga Texas observer Joe Tegtmeyer in posts on social media platform X.
Tesla appears to be assembling a growing number of Cybercabs at Gigafactory Texas as preparations continue for the vehicle’s mass production. Recent footage shared online has shown over 30 Cybercabs being transported by trucks or staged near testing areas at the facility.
The images and video were shared by longtime Giga Texas observer and drone operator Joe Tegtmeyer in posts on social media platform X.
Interestingly enough, Tegtmeyer noted that many of the Cybercabs being loaded onto transport trucks were still equipped with steering wheels. This suggests that the vehicles are likely testing units rather than the final driverless configuration expected for the company’s Robotaxi service.
The vehicles could potentially be headed to testing sites across the United States as Tesla prepares to expand its Robotaxi fleet.
Additional footage captured at Gigafactory Texas also showed the Cybercab’s side and rear camera washer system operating as vehicles were being loaded onto transport trucks.
The growing number of Cybercabs at Giga Texas comes amidst the company’s announcement that the first production Cybercab has been produced at the facility. Full Cybercab production is expected to begin in April.
The vehicle is expected to play a central role in Tesla’s Robotaxi ambitions as the company looks to expand autonomous ride-hailing operations beyond its early deployments using Model Y vehicles.
Tesla has also linked Cybercab production to its proposed Unboxed manufacturing process, which assembles large vehicle modules separately before integrating them. The approach is intended to reduce production costs and accelerate output.
Musk has also noted that the Cybercab’s ramp will likely begin slowly due to the number of new components and manufacturing steps involved. However, he stated that once the process matures, Cybercab production could scale quickly.
Elon Musk
Elon Musk’s xAI, creator of Grok and Grokipedia, celebrates its third birthday
xAI Memphis highlighted several of its milestones over the years in its celebratory post.
Elon Musk’s artificial intelligence startup xAI has marked its third anniversary. The update was shared in a post from the xAI Memphis account on social media platform X.
xAI Memphis highlighted several of its milestones over the years in its celebratory post.
As per xAI, it has built three massive data centers in the city, launched a coherent cluster of 330,000 GBs, created over 3,000 jobs, and paid over $30 million in taxes to local communities.
xAI’s Memphis operation has become a key part of the company’s infrastructure as the company works to train and deploy its Grok artificial intelligence models. Elon Musk has been quite optimistic about Grok’s potential, noting in the past that the large language model might have a shot at achieving artificial general intelligence (AGI).
xAI’s Memphis’ crown jewel is its Colossus supercomputer cluster. The project was announced in 2024 and has since become the home of one of the world’s largest AI compute facilities. The first phase of Colossus reached its initial 100,000 GPU operational milestone in just 122 days, or just about four months.
Industry figures such as Nvidia CEO Jensen Huang have praised the facility, noting that projects of similar scale typically take two to four years to complete.
xAI has cited Memphis’ central location, skilled workforce, and industrial infrastructure as key reasons for selecting the city as the home of its AI training operations. The company has also emphasized plans to expand the site further as it scales compute capacity for Grok and future AI models.
News
Tesla Sweden’s Megapack Supercharger near Arlanda continues to aggravate IF Metall union
The charging site, located in Arlandastad outside Stockholm, appears to be operating despite ongoing union blockade measures tied to Tesla’s labor dispute in the country.
Tesla Sweden’s Megapack-powered Supercharger station near Arlanda Airport has continued to aggravate Swedish labor union IF Metall. The charging site, located in Arlandastad outside Stockholm, appears to be operating despite ongoing union blockade measures tied to Tesla’s labor dispute in the country.
Comments about the site were shared by IF Metall representatives in remarks to Swedish publication CarUp.
The Arlandastad location includes eight Tesla Superchargers powered by a Megapack battery system. Unlike traditional charging stations that rely on direct grid connections, the site uses a large battery installation to store electricity and power the chargers.
According to the Swedish publication, the setup allowed the station to come online despite sympathy measures from Sweden’s electricians’ union, which has attempted to prevent companies from cooperating with Tesla as part of the broader labor conflict.
IF Metall press manager Jesper Pettersson indicated that the union was not aware that the Superchargers had already been connected and activated.
“We do not know the details around this. But it is further proof of how Tesla systematically finds loopholes to circumvent the sympathy measures through active strikebreaking. Every time this happens it gives us reason to sharpen our conflict measures,” Pettersson said.
Union representatives also noted that the Megapack appears to be charged using electrical cables routed through nearby terrain, though the exact power source remains under review.
The Megapack-powered site has then prompted questions from Swedish labor unions about how electricity is being supplied to the system.
IF Metall has submitted a report to Sweden’s Energy Market Inspectorate asking the regulator to review whether the electricity supply arrangement complies with national regulations. The Megapack is reportedly charged using electricity from a local company, though the provider has not been publicly identified.
Peter Lydell, an ombudsman at IF Metall, previously stated that Swedish law limits electricity trading to companies with proper authorization.
“The legislation states that only companies that engage in electricity trading may supply electricity to other parties. You may not supply electricity without a permit, then you are engaging in illegal electricity trading. That is why we have reported this…
“This is about a company that helps Tesla circumvent the conflict measures that exist. It is clear that it is troublesome and it can also have consequences,” Lydell said.
IF Metall and Tesla Sweden’s conflict has been going on for over two years now.
Tesla gathers Cybercab fleet in Gigafactory Texas
Elon Musk’s xAI, creator of Grok and Grokipedia, celebrates its third birthday
