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Cruise leadership pledges more transparency, greater culture of safety in new letter
GM self-driving subsidiary Cruise has posted an update from its key executives. In a letter, the Cruise executives admitted to the company’s previous shortcomings. They also outlined their efforts to ensure that the robotaxi service provider could bounce back stronger than before.
Back in October, a Cruise self-driving robotaxi in San Francisco was involved in an accident with a pedestrian, causing serious injuries. The aftermath of the incident was notable, with Cruise halting its operations in San Francisco and several executives departing the company. The CA DMV also alleged that Cruise “misrepresented” and “omitted” critical information about the accident.
Cruise has been fairly quiet as it navigated the aftermath of the San Francisco incident. But in a recent letter, which was signed by Cruise President and Chief Technology Officer Mo Elshenawy; Cruise President and Chief Administrative Officer Craig B. Glidden; Cruise Chief Safety Officer Steve Kenner; and Cruise Chief Human Resources Officer Nilka Thomas, the executives pledged that the company would do its best to elevate its standards, especially when it comes to transparency and its partnership with the communities it serves.
Following is the letter from Cruise’s executives.
The promise of self-driving technology has always been extraordinary: less traffic in cities and more freedom for all riders, fewer accidents on roads and more accessible opportunities, less time wasted, and more moments to enjoy. At the heart of this mission, one thing has always been most important: a deep responsibility to make our roads safer.
Last October, after one of our vehicles was involved in a severe incident—our response, including communicating transparently and proactively with regulators, communities and the media—fell well short of expectations. This required us to pause operations, make significant senior management changes, redouble efforts to enhance vehicle performance, and rebuild trust with all stakeholders.
All of the steps we have taken after the accident have been in service of building a better, safer Cruise. Although we haven’t been on the roads, we have been advancing this mission every day. We thoroughly examined our standards, processes, and systems, guided by expert external reviews. We welcomed new leadership, strengthened our safety governance, recommitted to transparency, and refocused on our partnership directly with community leaders and residents.
We know that maintaining a culture of safety means this work will never be done. As we look to the challenge ahead, this is our promise:
To continually and consistently strengthen our safety culture through elevated standards, transparent communication, and deep partnership with the communities we serve.
Safety has always been our guiding principle, and it continues to be what motivates us—because every life lost on our roads is unacceptable. We know that self-driving technology has the potential to save lives, make cities safer, and improve life for everyone.
This vision has always been big, and we will not give up on this important work.
Mo Elshenawy, President and Chief Technology Officer
Craig B. Glidden, President and Chief Administrative Officer
Steve Kenner, Chief Safety Officer
Nilka Thomas, Chief Human Resources Officer
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Tesla’s early strategy for charging units operating within its Robotaxi fleet reveals that the company surely has not lost any of that scrappy DNA that took it from an unlikely success story to the most valuable carmaker in the world.
An observer at a Tesla Supercharger in Austin spotted ten total Robotaxi vehicles arrive: one Cybercab and nine Model Y units. A Tesla employee was waiting at the lot and allowed each unit to park itself; every car that arrived had nobody in it.
Tesla wins FCC approval for wireless Cybercab charging system
The Tesla employee would walk around and plug each car in, adjusting the parking if needed:
So look at what I found. This is how Tesla charges unsupervised robotaxis at a public supercharger. Here is a driverless Cybercab showing up with no one in it. There are 9 other Model Ys that showed up too. A Tesla employee is walking around and plugging each of them in. She also moves the cars if they are not positioned well enough to charge. I love this process. One person charges multiple robotaxis at once
— Abhimanyu Yadav (@WorldlyReviewer) October 3, 2026
It’s a very interesting strategy, but extremely understandable at this early point in the Robotaxi program. It’s only been out for about 15 months, and Cybercab just entered the fleet in early September.
On top of that, Tesla is still working tirelessly on its wireless charging apparatus, and a new patent was just published regarding that product last week.
However, this is just another example of how Tesla still has plenty of that scrappy DNA leftover from the “production hell” days, when CEO Elon Musk slept on the floor of the factory, employees were working crazy hours, Tesla was building Sprung Structures to build cars in, and the company was tiptoeing on the brink of bankruptcy.
@Teslarati Sheer magnitude of the entire production system is hard to appreciate. Almost every element of production is >75% automated. Only wire harnesses & general assembly, which are <10% of production costs, are primarily manual.
— Elon Musk (@elonmusk) October 12, 2020
For now, Tesla is utilizing a simple system for recharging its ride-hailing vehicles, and that is a Tesla employee doing it manually until another solution presents itself. Sure, it’s not the most high-tech thing, and it certainly is not what people might have expected at this point in time, but it works, and it’s keeping the entire suite running.
Tesla is expanding its Robotaxi service hours by pushing the time back by one hour, keeping the ride-hailing service operational until 11 p.m., one hour later than previously.
CEO Elon Musk confirmed the change and offered a specific reason the expansion has been gradual: the system still needs to reliably avoid small pets that are difficult to see after dark, as they commonly blend into the color of the road, especially when they’re grey.
The latest adjustment restores only a fraction of the operating window the service once held. When paid Robotaxi rides began in Austin on June 22, 2025, vehicles ran from 6 a.m. to midnight.
In September 2025, Tesla lengthened the day to a 2 a.m. close, producing a 20-hour window that stayed in place for most of the following year. By early August of this year, the cutoff had already been pulled back; an August 26 update formalized hours of 6 a.m. to 10 p.m. across Austin and several other markets.
The October move to 11 p.m. therefore leaves the Austin day one hour shorter than the original launch schedule and three hours shorter than the 2025 peak.
Musk addressed the constraint directly after the announcement. “The main thing we’re trying to solve is making sure that we don’t run over pets when they’re hard to see at night,” he wrote. “Literally trying to avoid grey kittens on grey tarmac in the dark.”
Robotaxi operating hours moved from 10pm to 11pm.
The main thing we’re trying to solve is making sure that we don’t run over pets when they’re hard to see at night. Literally trying to avoid grey kittens on grey tarmac in the dark.
— Elon Musk (@elonmusk) October 3, 2026
The example points to a low-contrast perception problem in which a small animal can blend into the road surface under limited lighting.
Tesla’s vehicles rely on cameras and neural-network processing rather than lidar; Musk has previously argued that advanced vision software can extract useful information even in low light by analyzing photon counts, but the pet-detection case remains the stated limiter in later hours.
The modest schedule change arrives alongside faster growth in the purpose-built Cybercab fleet. Texas registration data tracked by observers showed the Austin Cybercab count rising sharply in recent weeks, reaching 169 vehicles after more than 100 were added in a short span.
Tesla has indicated that a broader shift toward 24-hour operation is tied to the upcoming FSD v15 software release expected this month on Robotaxi vehicles. Until that capability is validated for the edge cases Musk described, the company continues to add service time incrementally rather than jumping straight to overnight coverage.
The one-hour extension gives Austin riders a later option for evening trips while the underlying detection work continues.
Tesla has snagged a deal with IMC Logistics to supply the company with 50 Semi units for its logistics operations.
IMC handles drayage and landside logistics and has over 2,700 asset trucks in its fleet. In its over forty years of service, it has established more than 50 locations across the United States and spans operations from coast to coast.
Jim Gillis of IMC said that the addition of the Tesla Semi will help IMC move toward a “zero-emission service for long-haul lanes.”
The move is one that has become more common over the past few years, as more and more companies doing large-scale logistics have moved to sustainable powertrains, using either Tesla or others.
🚨 IMC Logistics announced that it will add 50 Tesla Semis to its fleet https://t.co/ymh1Ca2IuX
— TESLARATI (@Teslarati) October 5, 2026
Tesla’s Semi program just entered its first truly public phase, as the company handed over its first production units to companies in September, although a pilot program with companies like PepsiCo. and Frito-Lay has been ongoing for years.
IMC announced its intention to purchase 50 Semi units from Tesla in September, and according to VP of Marketing and Public Relations on September 29 to Trucking Drive, the company will take delivery either this week or took delivery late last week.
With surging prices of diesel and high logistics costs, Tesla and the Semi could truly revolutionize how companies manage their fleets. With the advent of Full Self-Driving, the Semi will potentially cut down on driver fatigue and increase productivity, while decreasing the cost of operation per mile by being cheaper to refuel.
Tesla had a dedicated Semi handover event at the Semi factory in Sparks, Nevada, a few weeks back, as it officially introduced its truck to many company fleets that have been waiting to add these sustainable powertrains.
Tesla reveals early Robotaxi charging strategy, showing scrappy DNA
Tesla Robotaxi expands hours, Musk explains why it’s been a challenge
