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Elon Musk brings much needed customer service to Twitter Elon Musk brings much needed customer service to Twitter

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Elon Musk brings customer service to Twitter

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Elon Musk started his Halloween weekend off by bringing customer service to Twitter. After taking ownership of the social media platform, he has gotten to work addressing everything from election censorship to looking into accounts being wrongfully accused of violating Twitter’s rules. The new Chief Twit is well known for listening to the feedback received from his customers. The Tesla Cybertruck is a great example of this.

So is allowing Tesla customers and shareholders to vote on the locations of Supercharging stations. He’s listed to his fans and critics alike, either implementing ideas or addressing undue criticism head-on.

It should come as no surprise that Elon Musk is doing the same for Twitter. “Anyone suspended for minor & dubious reasons will be freed from Twitter jail,” he tweeted in response to Jordan Peterson’s daughter Mikhailia Peterson, who asked if Elon could bring her father back onto the platform.

Massimo, @Rainmaker1973, a very popular account that tweets about astronomy, engineering, and astronautics, shared that he hoped his account wasn’t suspended since it had been blocked for 12 hours after a tweet about universe expansion was flagged for violating Twitter’s rules. The violation was for “nonconsensual nudity.” Elon Musk apologized to Massimo and said he was fixing the issue as fast as possible.

When a surge of racial slurs took place over the weekend, Elon Musk and Twitter took action. In response to a tweet by LeBron James, Elon Musk shared a thread written by Twitter’s Head of Safety & Integrity, Yoel Roth, who said Twitter has “taken action to ban the users involved in this trolling campaign.” He also promised that Twitter will continue working to address this in the coming days.

In response to a Twitter user, Kerri Gray, Elon Musk affirmed that there will be an increase to the allowable length of videos so users can post longer videos. The Chief Twit also promised to investigate reports of election misinformation policing. “I will look into this. Twitter should be even-handed, favoring neither side,” he said.

When Senior Researcher for True North Centre, Cosmin Dzsurdzsa, suggested making Twitter have different game modes and pitched his idea, Elon Musk agreed that this idea made sense.

These are just a few of the things Elon Musk has done since taking on the role of Chief Twit and ownership of the platform. The weekend isn’t over yet.

Disclosure: Johnna is a $TSLA shareholder and believes in Tesla’s mission.  

Your feedback is essential. If you have any comments or concerns or see a typo, you can email me at johnna@teslarati.com. You can also reach me on Twitter at @JohnnaCrider1.

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Elon Musk

Elon Musk gives key update on plans for Tesla Diner outside of LA

More Tesla Supercharger Diners are on the way, Elon Musk says, as long as the initial one is successful.

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tesla diner supercharger in los angeles california at night
Credit: Tesla

Elon Musk has given a key update on its plans for the Tesla Supercharger Diner, as the first location in Los Angeles is set to open today, July 21.

The idea for the Supercharger Diner, which resembles a 50s-style eatery with elements of futuristic technology, is seven years in the making. Many wondered whether Tesla would expand its idea for a Supercharger restaurant outside of LA, and now we have an answer directly from Musk.

Elon Musk confirms awesome new features at Tesla Diner Supercharger

The Tesla CEO said that the company will establish these types of experiences “in major cities around the world, as well as at Supercharger sites on long distance routes.”

The Supercharger Diner has plenty of ways to draw in customers, and although the food and merchandise sold at the location will not be a major contributor to Tesla’s balance sheet, where investors want to see it, it could pay off in other ways.

The Diner is not exclusive to Tesla owners, so those who drive gas cars can still stop in for a burger, fries, and a shake while roaming around Los Angeles. The features of the Diner, however, do require a Tesla vehicle.

In-car ordering and movie screens syncing to the center touchscreen are two things that Tesla owners will enjoy that other drivers will not. These might be trivial, but the experience on its own could be a way that some consider buying a Tesla.

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It might sound crazy that a singular diner experience would flip someone to buy a car, but it’s not the most outlandish thing we’ve ever come across.

The question is where Tesla will plan to build these Supercharger Diners. Musk has already indicated that Starbase, Texas, will be one location, which fits with one of his other companies, SpaceX.

Austin could be an ideal location, but New York, Miami, Washington D.C., Boston, and plenty of other popular metro areas within the U.S. could see their own diners in the coming years.

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Investor's Corner

Tesla analyst says this stock concern is overblown while maintaining $400 PT

Tesla reported $2.763 billion in regulatory credit profits last year.

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Credit: Tesla

One Tesla analyst is saying that a major stock concern that has been discussed as the Trump administration aims to eliminate many financial crutches for EV and sustainable industries is overblown.

As the White House continues to put an emphasis on natural gas, coal, and other fossil fuels, investors are concerned that high-powered sustainability stocks like Tesla stand to take big hits over the coming years.

However, Piper Sandler analyst Alexander Potter believes it is just the opposite, as a new note to investors released on Monday says that the situation, especially regarding regulatory credits, is “not as bad as you think.”

Tesla stacked emissions credits in 2023, while others posted deficits

There have been many things during the Trump administration so far that have led some investors to consider divesting from Tesla altogether. Many people have shied away due to concerns over demand, as the $7,500 new EV tax credit and $4,000 used EV tax credit will bow out at the end of Q3.

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The Trump White House could also do away with emissions credits, which aim to give automakers a threshold of emissions to encourage EV production and cleaner powertrains. Companies that cannot meet this threshold can buy credits from other companies, and Tesla has benefitted from this program immensely over the past few years.

As the Trump administration considers eliminating this program, investors are concerned that it could significantly impact Tesla’s balance sheet. Potter believes the issue is overblown:

“We frequently receive questions about Tesla’s regulatory credits, and for good reason: the company received ~$3.5B in ‘free money’ last year, representing roughly 100% of FY24 free cash flow. So it’s fair to ask: will recent regulatory changes threaten Tesla’s earnings outlook? In short, we think the answer is no, at least not in 2025. We think that while it’s true that the U.S. government is committed to rescinding financial support for the EV and battery industries, Tesla will still book around $3B in credits this year, followed by $2.3B in 2026. This latter figure represents a modest reduction vs. our previous expectation…in our view, there’s no need for drastic estimate revisions. Note that it’s difficult to forecast the financial impact of regulatory credits — even Tesla itself struggles with this — but the attached analysis represents an honest effort.”

Tesla’s regulatory credit profitability by year is:

  • 2020: $1.58 billion
  • 2021: $1.465 billion
  • 2022: $1.776 billion
  • 2023: $1.79 billion
  • 2024: $2.763 billion

Potter and Piper Sandler maintained an ‘Overweight’ rating on the stock, and kept their $400 price target.

Tesla shares are trading at $329.63 at 11:39 a.m. on the East Coast.

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Tesla rolls out update to Robotaxi service that makes pickups so much better

The update was confirmed by CEO Elon Musk in a post on social media platform X.

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Credit: Joe Tegtmeyer/X

Tesla has rolled out a minor update to its Robotaxi service that will likely make the driverless ride-hailing system notably better and more convenient for consumers. The update was confirmed by CEO Elon Musk in a post on social media platform X.

Robotaxi service updates

The Robotaxi update was observed by users of the driverless ride-hailing service over the weekend. As observed by Tesla enthusiast Owen Sparks, the Austin Robotaxi fleet no longer strictly navigates to the pickup point listed on the app. Instead, the Robotaxis now stop in the exact location of a user’s phone.

Elon Musk confirmed the update, noting in a post on X that the change was an upgrade to the service. It’s a reactively minor update in the grand scheme of things, but it should make the Robotaxi service feel more organic and humanlike.

https://twitter.com/OwenSparks_/status/1947124143989923955
https://twitter.com/elonmusk/status/1947163583592452482

Driverless taxis

Tesla’s Robotaxi service in Austin has been receiving good reviews from users since it was launched, with many praising the vehicles for their cautious and humanlike behavior. Some users on social media even noted that Tesla’s Robotaxis feel safer on the road than cars from services like Uber, which are manually driven.

Tesla’s minor updates to its Robotaxi service are expected to make the customer experience of the driverless ride-hailing service more refined. By doing so, Tesla could ease customers into its service, even if only a fraction of ride-hailing users are familiar with fully autonomous cars. With this in mind, even small updates like picking up customers based on their specific phone location will likely go a long way towards making Tesla’s Robotaxis more accepted by the general public. 

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