Connect with us

News

Ford charges Mustang Mach-E customer $10k in doc fees, but it was a big misunderstanding

(Credit: Ford)

Published

on

Upon the release of the Mustang Mach-E earlier this year, Ford fans can officially call themselves members of the electric vehicle community. The legacy automaker attached a legendary name to their newest technology and introductory electric vehicle. While the Mach-E has received some mixed reviews in its early months of ownership, it has been a relatively well-received vehicle. However, Ford still operates with dealerships, which is a big turn-off for many car buyers, and for a good reason. One Mach-E owner was excited to pick up his new EV until a $10,000 addition to the taxes and fees summary, labeled as a  “Document Fee,” almost stopped the delivery of the car. However, it turned out to be a big misunderstanding and only ended up being a glitch on the Ford website.

The post was published by u/Gonzotiki on Friday evening. Titled, “Apparently our local Ford dealer thinks it’s okay to add $10K in doc fees on the Mach e we ordered,” the additional $10,000 was an addition to the nearly $6,000 in taxes, roughly $700 in License/Title/Registration Fees, and just over $200 in other taxes and fees. A whopping $16,837.99 was set to be due when the purchase agreement was signed.

u/Gonzotiki said his vehicle was a pre-order, and he was aware of “a Ford exec that said to hit him up if dealers attempted shenanigans.” That was precisely his plan, an attempt to free him of an already painful car buying process.

Instead, the future Mach-E owner opted to head to the local dealer to talk about the excessive fee, and it turned out to be good news for them.

“UPDATE! It was a website glitch!! Whew. We’re paying MSRP plus tax. And we’re getting a CA Clean Fuel Reward rebate of $1500. Sorry to disappoint! No shenanigans-it’s been remarkably smooth,” u/Gonzotiki added just three hours after the initial post.

Some might ask what exactly a Doc Fee will cover. According to Autolist, the doc fee is “charged by a dealership to process the paperwork related to a vehicle that has been sold. Primarily, the doc fee is used to cover all the expenses associated with the back-office employees at the dealership mentioned above.”

Advertisement
-
-

Essentially, doc fees are up to the dealership, and considering many of these establishments will hide fees behind interesting and often unnoticeable titles, they can tend to get expensive, adding thousands to the cost of a vehicle. Luckily, many states have been able to set limits on the doc fees that dealerships can charge. The highest doc fee limit is in Florida, where dealerships can charge up to $607. The lowest is California, charging only $55 for the fee.

The car buying process is one of the most frustrating and stressful times in an adult’s life. A study from Beepi in 2016 found that 87% of American adults dislike something about the process of purchasing a vehicle at a traditional car dealership. 24% of the people who participated in the survey said they would rather get a root canal than buy a car. Furthermore, 61% of Americans feel like they’re taken advantage of at least some of the time when shopping at a car dealership, and 52% of Americans feel anxious or uncomfortable when visiting a car dealership.

Don’t hesitate to contact us with tips! Email us at tips@teslarati.com, or you can email me directly at joey@teslarati.com.

Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

Advertisement
Comments

News

Tesla Summer Update begins rolling out: a look at the new features

Published

on

Credit: Tesla

Tesla has started to deploy the 2026 Summer Update to owners across its fleet, and among the biggest changes are improvements to Navigation, a new startup animation for the Model 3 and Model Y, Caraoke scoring, and new capabilities for Grok.

As the update has started making its way to some cars, we can now see a few of the features operating in real-time. We will show you what some of the new features look like in this article, along with some additional details on what changed.

Not all of the new features in the 2026 Summer Update have quite made an appearance, but some of them have, so we’ll show those here:

New Animation Screen for 3/Y

Tesla is rolling out a new startup animation for Tesla Model 3 and Model Y owners. This is present in Launch Edition and Performance Model 3 and Model Y, but other trim levels do not have anything like this.

Advertisement
-
-

Owners can adjust the color associated with the startup animation to suit their preferences. It is a surprise that more automakers do not focus on this animation for their vehicles; it can be a great first impression piece and make the car immediately feel more luxurious.

Tesla has included this on more premium trims, but it is nice to see it on the Model 3 and Model Y.

Grok Improvements

Grok can now adjust more things in the car outside of the Navigation system. Now, drivers can adjust anything from climate to driving settings by simply speaking to the AI assistant in the car:

You don’t even have to push a button, either. Instead, you can just say “Hey, Grok,” if you have it enabled. That feature rolled out with the 2026 Spring Update just a few months back.

Advertisement
-
-

This is a great feature, especially pertinent for the Robotaxi platform, as there will be no buttons inside the Cybercab when it eventually starts giving rides to the public. It also broadens Grok’s capabilities, which were relatively limited in terms of vehicle setting adjustments beforehand.

Continue Reading

News

Tesla briefly offered this Robotaxi part for your personal car

Published

on

Credit: @tpgoebel | X

Tesla briefly offered one Robotaxi part in its Parts Catalog for your personal car, only to remove it just a short time after it was first noticed.

Tesla’s Robotaxi camera washer apparatus was briefly available for purchase on the company’s Online Parts Catalog. The camera washer was first noticed on Model Y Robotaxi vehicles about six months ago in Austin.

First noticed by Not a Tesla App, the Camera Washer entries appeared for the new “Juniper” Model Y under a category called “Halo,” which has also now disappeared. Interestingly, Halo probably is related to Tesla’s internal “Project Halo,” which was a project that aimed to retrofit customer-owned Model Ys into functional Robotaxis.

This hardware addition would likely be required for the vehicle to operate as a Robotaxi, as the Camera Washer seems to be a non-negotiable part of the vision-based system Tesla utilizes for self-driving efforts.

However, this part has since been removed and is no longer visible on the EPC.

Advertisement
-
-

Now the true question lingers: Why would Tesla add this Camera Washer to the Model Y parts catalog? Is it planning to make it available for owners to utilize on their own cars for personal use, or will it become a prerequisite for Robotaxi operation in customer-owned cars?

While discussing the upgrade options for Hardware 3 vehicles during the Q1 Earnings Call, Tesla CEO Elon Musk had said that the company could establish small, satellite shops that would upgrade cameras and self-driving computers. Perhaps this same strategy could be utilized for vehicles that want to be included in Robotaxi but do not have the correct hardware.

AI4 is currently represented as capable of unsupervised self-driving, and the same was said about HW3 at one point, only for Tesla to admit last quarter that it would, unfortunately, not be possible. Perhaps AI4 vehicles might need this camera washer as a prerequisite, just as HW3 cars will need that camera and computer upgrade.

This could be the first hint of that’s where we are headed.

Continue Reading

News

Tesla Robotaxi gets sweeping but polarizing change

Published

on

Credit: Tesla

Tesla has started rolling out a broader change to the ride experience for its Robotaxi fleet by silencing turn signals, but the change is certainly polarizing.

Tesla has generally made it clear that its purpose-built ride-hailing platform, Robotaxi, will cater to the rider in nearly every way possible. This includes having climate preferences, music, and other personal settings loaded up in the car as the rider enters.

But Tesla is taking it a step further by muting turn signal chimes altogether, a change that appears to be a way to make the ride more peaceful:

However, there are a handful of people who are not thrilled about this change. Turn signals are a conditioned part of the human mind for those who ride in a car regularly.

Advertisement
-
-

Taking a turn without one feels strange and odd, and not hearing it click while activated could set off some alarms for riders, who might use the noise as confirmation that other drivers know of their intention to turn.

Turn signal noises are still audible in customer cars, so if you use FSD in your personal vehicle, you will still hear the turn signal.

The move is certainly one that is unique, but not one that separates it from other ride-sharing services. In a normal car, the clicking sound confirms to the driver that the blinker is active. In a fully driverless Robotaxi, that feedback serves no purpose for passengers, other than peace of mind.

Continue Reading