hyundai ioniq 5

Updated: Hyundai IONIQ 5 lacking basic features, sold at dealership

Credit: Hyundai

Update: 4/26 10:38 am EST – Para. 7 – Added comment and context from Hyundai

A Hyundai IONIQ 5 has been sold in Canada, which the owner reports lacks numerous basic features.

The strange Hyundai IONIQ 5 sale, first reported on the Hyundai IONIQ Forum, was quickly identified as a unicorn, considering it was missing standard features that all IONIQ 5s are supposed to have. This has left both the new owner and their dealership scrambling for answers.

According to the post from the new owner on the Hyundai IONIQ Forum, most predominantly, the IONIQ 5 SUV they bought came without a DC fast charging port. Moreover, after some investigation, the vehicle also seems to lack a complete battery temperature management system, which is crucial for a vehicle sold in Canada, as this model was.

The recent IONIQ 5 buyer states that they only found the vehicle lacked the charging port after going on an extended road trim, which typically entails using level 3 DC fast charging.

“I just bought an Ioniq 5 with no DC charge port/level 3. Is this common? And is it upgradable to level 3? I have the IONIQ 5 Essential with the 55kw battery and rear-wheel-drive. We bought it with the understanding we had level 3 for our longer drives. However, one month later, to our surprise, we found out the hard way while on a road trip. Dealership thought the vehicle had it as well. Any suggestions on upgrading?”

Along with the text post, the new owner supplied a series of photos of the charge port, showing the lacking DC connector. Shortly thereafter, the owner opened the interior paneling, only to confirm the lack of DC fast-charging wiring as well.

According to the post on the forum, the dealer who sold the vehicle was just as bewildered as the new owner but provided minimal options in terms of replacing the vehicle at the time.

In a comment to Teslarati, Hyundai explained that this vehicle is one of a select set of vehicles exclusively sold in Canada, which purposely lack the DC fast charging capabilities and battery heat pump system. Those extras are added to the slightly more expensive “Preferred” trim. Hyundai has now contacted the customer to attempt to rectify the situation.

Despite the base model of the vehicle lacking DC fast charging, the Hyundai Canada website still lists the base model coming with “ultra-fast charging,” which likely confused the customer at purchase.

Hyundai told Teslarati it is working with the customer to find them a new vehicle if the owner believes it to be necessary.

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Updated: Hyundai IONIQ 5 lacking basic features, sold at dealership
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