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Tesla China increases customer service in the face of Coronavirus epidemic
Tesla is ramping its customer service in China efforts amidst the Coronavirus epidemic that has claimed the lives of thousands worldwide. Customers in China who ordered a Model 3 will be able to take delivery of their new cars from the comfort of their own homes in what appears to be an initiative to help keep customers safe by minimizing human interaction.
A tweet posted by Tesla owner and electric car enthusiast @Ray4Tesla shows several China-made Tesla Model 3s being loaded individually onto haulers. This would indicate single vehicles are being delivered to specific addresses and not being dropped off in batches at local Tesla stores. The more “normal” delivery process requires owners to drive to their local Tesla showroom and accept delivery with the assistance of an advisor.
MIC #Model3 home delivery operation is in full swing now in #China. This is the best way to minimize human interaction amidst #COVID19 concerns. pic.twitter.com/A1vF36DHb4
— Ray (@ray4tesla) February 25, 2020
Tesla China is concerned about its customers and their health. This is evident in the most recent move of initiating home deliveries of the company’s all-electric vehicles. However, Tesla’s efforts to protect its Chinese customers from the spreading pandemic has not halted the company’s ability to give them a pleasant car buying experience.
In late January 2020, Tesla unlocked free Supercharging for customers within the Chinese market. This was an attempt to help owners travel amidst the rapid spread of the virus. “To make it easier for you to travel during the coronavirus outbreak, effective today we will temporarily open all Tesla vehicles to be free to charge at the Supercharging station until the epidemic is resolved,” a message to owners said. Tesla China has also taken proactive steps to prevent the further spread of the virus, such as disinfecting Supercharger stalls close to Giga Shanghai.
Tesla China 🇨🇳 are doing a brilliant job preventing #COVID19 at the Gigafactory and outside of the Gigafactory! #Tesla #TeslaChina #Supercharger #Gigafactory #特斯拉 #中国 $TSLA pic.twitter.com/2GUNhHZImM
— Jay in Shanghai 电动 Jay 🇨🇳 (@JayinShanghai) February 25, 2020
Even still, Tesla was not finished yet. Tesla managed to open accounts for each Chinese store in local social media platform Douyin, China’s version of TikTok. This was utilized to push knowledge-based content to prospective buyers. Douyin allowed customers to speak to Tesla sales representatives in their local store without leaving their house, giving them free rein to have their buying experience be as close to the real thing as possible.
Despite the dangers of the Coronavirus, Tesla has taken steps to make their customers’ car buying experience a memorable one. Through proactive measures and little creativity, Tesla China is still able to cater to its customer base in a personalized manner.
News
Starship lunar update shows SpaceX will not give up the Moon without a fight
SpaceX stated that the revised concept aims to “result in a faster return to the moon while simultaneously improving crew safety.”
 
														SpaceX is reassessing its Starship mission plan for NASA’s Artemis 3 program, exploring what it calls a “simplified” architecture that could accelerate the first crewed lunar landing of the 21st century.
The private space company stated that the revised concept aims to “result in a faster return to the moon while simultaneously improving crew safety,” following NASA’s decision to reopen the lunar mission contract to new competition.
SpaceX outlines HLS progress
In a blog post titled To the Moon and Beyond, SpaceX detailed recent Starship milestones and reaffirmed its role as a “core enabler” of NASA’s lunar ambitions. As per SpaceX, its efforts are not just aimed at returning to the Moon. It is aimed at establishing a permanent, sustainable presence on the lunar surface.
“Since the contract was awarded, we have been consistently responsive to NASA as requirements for Artemis III have changed and have shared ideas on how to simplify the mission to align with national priorities. In response to the latest calls, we’ve shared and are formally assessing a simplified mission architecture and concept of operations that we believe will result in a faster return to the Moon while simultaneously improving crew safety,” SpaceX wrote in its post.
The post described Starship’s vast potential for lunar operations, noting that a single vehicle provides over 600 cubic meters of pressurized habitable volume, roughly two-thirds that of pressurized volume of the entire International Space Station, and is “complete with a cabin that can be scaled for large numbers of explorers and dual airlocks for surface exploration.”
SpaceX also mentioned its fixed-price NASA contract, which ensures taxpayer protection while incentivizing milestone-based progress. As part of its preparations for a Moon mission, SpaceX plans to conduct a key in-space refueling demonstration in 2026, as noted in a Space.com report. Regerdless, SpaceX is still continuing the parallel development of its “core” Starship for Mars and deep-space exploration.
SpaceX’s update followed NASA concerns
NASA Acting Administrator Sean Duffy recently voiced frustration over Starship’s pace, noting on CNBC that SpaceX “pushed their timelines out” while the U.S. remains in a race against rivals. In a comment, Duffy stated that NASA will not wait for one company as it pushes forward with its Artemis program.
“I love SpaceX. It’s an amazing company. The problem is, they’re behind. They’ve pushed their timelines out, and we’re in a race against China. The president and I want to get to the Moon in this president’s term, so I’m going to open up the contracts. I’m going to let other space companies compete with SpaceX, like Blue Origin,” Duffy said.
Elon Musk publicly criticized Duffy over his remarks, but SpaceX’s latest update has shifted the focus back to technical progress and mission readiness. While SpaceX did not elaborate on the details of its simplified architecture, Musk hinted that Starship could eventually accomplish “the whole moon mission” on its own. “Starship will build Moonbase Alpha,” Musk wrote in a recent post on X.
News
Neuralink Head of Surgery teases exciting Tesla Optimus update
If successful, the test could result in Neuralink patients accomplishing impressive feats using Optimus.
 
														Neuralink’s Head of Surgery has teased what could very well be the an incredibly ambitious and insane collaboration with Tesla Optimus, Elon Musk’s humanoid robot that is expected to start initial trial production sometime next year.
If successful, the test could result in Neuralink patients accomplishing impressive feats using Optimus.
Neuralink’s current trials
Neuralink recently shared a video of Alex, the second human recipient of its Telepathy device. Alex is part of Neuralink’s PRIME study, and he was selected to be the first patient to control a robotic arm using only his mind. As could be seen in the video, Alex is now capable of operating household appliances using a robotic arm that he controls with his mind.
In response to the video, which was posted by Neuralink co-founder and President DJ Seo, the startup’s Head of Surgery Mechanical Engineering, Danish Hussain, joked that the company is really just helping out people. This was despite critics arguing that Neuralink is some giant evil corporation. “We’re literally just out here helping the homies eat pretzels lol,” the Head of Surgery ME wrote. 
Next steps with Optimus
The Neuralink Head of Surgery ME’s comments caught quite a bit of attention on X, with some, such as Elon Musk, highlighting that Neuralink is actually a pretty small company. Other commenters also asked whether Neuralink would eventually train its patients with Tesla Optimus V2, a humanoid robot. Hussain shared an exciting response: “We’re starting simple, but this will happen very soon!” he wrote in a post on X.
Having the capability to control an Optimus robot using only the mind would most definitely be a life-changing ability for Neuralink’s patients. Of course, Tesla might wait until Optimus V3 gets rolled out before such a trial might happen, as that is the variant of the humanoid robot that seems to be heading for mass production. Either way, it seems like an age where Optimus robots can be controlled by thoughts using a Neuralink implant may be coming sooner than expected.
News
Tesla Supercharger Network is so reliable, it’s pushing Model Y sales
Tesla’s Supercharger network is proving to be a key factor in the company’s dominance in several key markets.
 
														Tesla’s Supercharger network is proving to be a key factor in the company’s dominance in several key markets. These include Norway, which has become a place of strength for the new Model Y.
This was hinted at by Tesla’s Director of Charging, Max de Zegher, on social media platform X.
Supercharger network sets the industry standard
As noted by the Tesla executive, the Model Y accounted for 29% of all vehicle sales in Norway in September. Part of the vehicle’s success was likely due to the reliability of the Supercharger Network, which is class leading even in Norway, where 98% of new cars sold are electric.
De Zegher emphasized on X that Tesla Superchargers are still in a class of their own. An EPSI survey of nearly 1,500 Norwegian EV drivers supported his claim, as Tesla Superchargers retained first place in customer satisfaction for the fifth consecutive year. 
The EPSI Survey‘s results
Respondents to the EPSI survey praised the Supercharger network’s strong uptime, abundant capacity, and user-friendly digital solutions, placing it ahead of other operators such as Uno-X. Survey researchers highlighted that Tesla has set the standard when it comes to simplicity in the charging process.
Drivers also cited competitive pricing and seamless plug-and-charge functionality as major reasons they prefer Tesla’s network, especially in Norway’s extreme winter conditions where reliability is critical.
“Tesla has set the standard for simplicity in the charging process. Combined with competitive prices, this means that many electric car drivers say they are likely to choose Tesla again the next time they need to charge,” EPSI noted in a post.
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