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Tesla China highlights its customer service efforts and ratings in new video

(Credit: Tesla Greater China/Twitter)

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Tesla has recently released a video highlighting its efforts to provide excellent after-sales service to its customers in China. The quick video covered several of the company’s customer-oriented initiatives, as well as the ratings that some of its programs have received from Tesla owners thus far. 

Tesla China currently operates a dedicated customer support and virtual service system, which helps owners address inquiries they may have about their vehicles in a timely manner. According to the EV maker, its customer support and virtual service program has so far been to address nearly 90% of customer concerns immediately. This program has achieved 94% positive feedback from electric vehicle owners to date. 

Tesla Mobile Service, which is something that CEO Elon Musk has widely pushed over the years, has also proven extremely popular in China. In its video, Tesla China highlighted that its Mobile Service team is easily contacted, and it is always ready to serve customers regardless of the time or place. The Mobile Service team has achieved stellar ratings from EV owners in China, with the program seeing 99% positive feedback from customers. 

Tesla China highlighted several other customer-oriented services that make the ownership experience better for its drivers. Tesla’s Internal Body Shops, which are capable of addressing vehicle repairs, now have 14 sites across the country, and they are poised to expand in the near future. These should help complement the ongoing expansion of Tesla’s Service Centers, which now number 130 in China. 

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Other customer-oriented services mentioned by the EV maker include its free vehicle inspections at select Supercharger stations, a dedicated AC cleaning and filter replacement services, and frequent updates to the Tesla Mobile App. Altogether, these customer-oriented services ensure that Tesla drivers are supported well, allowing them to have an excellent ownership experience. 

Interestingly enough, Tesla China’s recent video received a lot of support from Tesla owners across the globe, many of whom mentioned that they would also like to have the same amount of service in their respective locations. These include Tesla owners in the United States and Europe, some of whom have expressed reservations about the company’s shift into a more impersonal aftersales strategy. Even if the best service is no service, after all, it is still way better to ensure that when service is needed, Tesla is ready to provide it in spades. 

Watch Tesla China’s recent video about its service efforts below. 

Don’t hesitate to contact us with news tips. Just send a message to simon@teslarati.com to give us a heads up.

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https://www.youtube.com/watch?v=0zbshNYADuI

Don’t hesitate to contact us with news tips. Just send a message to simon@teslarati.com to give us a heads up.

Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla Model Y L six-seater approved for Australia ahead of launch

The variant was listed as YL5NDB on the Australian government’s ROVER approval website.

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Credit: Tesla Asia/X

Tesla’s six-seat, extended-wheelbase Model Y L has been approved for sale in Australia, as per newly published government documents.

The variant, listed as YL5NDB on the Australian government’s ROVER approval website, has confirmed that Tesla has received regulatory clearance to offer the extended Model Y to domestic customers.

Documents seen by Drive show that the Model Y L has been approved in Australia in a single dual-motor, all-wheel-drive configuration. While Tesla has not formally announced a launch date, vehicles are typically approved for Australian sale several months before arriving in showrooms.

The Model Y L is a longer version of the regular Model Y, designed to accommodate a six-seat layout with two seats in each row. It measures 177mm longer overall than the regular Model Y, at 4969mm, and features a 150mm longer wheelbase at 3040mm.

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Australian approval documents list the Model Y L with the same nickel-manganese-cobalt battery pack used in the regular Model Y Long Range, which is expected to have a gross capacity of about 84kWh and a usable capacity of about 82kWh. Output is officially listed at 378kW in government filings, though real-world peak output may differ.

The Model Y L replaces the regular Model Y’s second-row bench with two captain’s chairs featuring heating, ventilation, and power adjustment. Heated third-row seats are also included.

Additional upgrades reported by Drive include an 18-speaker sound system, new front seats with single-piece backrests, and continuously variable shock absorbers. The only wheel option listed for the Australian model is 19-inch wheels.

In Europe, where the Model Y L has also received approval but has not yet launched, the variant is expected to claim up to 681km of WLTP range.

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Elon Musk highlights one of Tesla FSD Supervised’s most underrated features

In his post on X, Musk wrote, “Tesla self-driving now recognizes hand signals.”

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Credit: Tesla

Tesla’s Full Self-Driving (Supervised) is able to recognize and respond to hand signals, as highlighted recently by CEO Elon Musk.

In his post on X, Musk wrote, “Tesla self-driving now recognizes hand signals.”

Musk shared the update in a quote reply to a video posted by Tesla Europe, which showed a vehicle operating with Full Self-Driving (Supervised) navigating a tight lane in the Netherlands while responding to hand gestures from a person directing traffic.

Hand signal recognition is an important capability for advanced driver-assistance and autonomous systems. In real-world driving, pedestrians, construction workers, parking attendants, and other drivers frequently use hand gestures to direct traffic, yield right of way, or indicate when it is safe to proceed. For a self-driving system operating in mixed environments, interpreting these non-verbal cues is critical.

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Musk’s post comes as Tesla owners have surpassed 8 billion cumulative miles driven with FSD (Supervised) engaged. “Tesla owners have now driven >8 billion miles on FSD Supervised,” the company wrote in a post on X.

Annual FSD (Supervised) miles have increased sharply over the past five years. Roughly 6 million miles were logged in 2021, followed by 80 million in 2022, 670 million in 2023, 2.25 billion in 2024, and 4.25 billion in 2025. 

In the first 50 days of 2026 alone, Tesla owners logged another 1 billion miles. At the current pace, the fleet is trending toward approximately 10 billion FSD (Supervised) miles this year.

Tesla’s latest North America safety data, covering all road types over a 12-month period, also indicates that vehicles operating with FSD (Supervised) were recorded one major collision every 5,300,676 miles. By comparison, the U.S. average during the same period was one major collision every 660,164 miles.

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Tesla hiring for Commercial Charging role hints at Semi push in Europe

The job opening was highlighted by David Forer, Senior Project Developer for Charging at Tesla, on LinkedIn.

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Credit: @HinrichsZane/X

Tesla appears to be expanding its Commercial Charging efforts in Central Europe. The job opening was highlighted by David Forer, Senior Project Developer for Charging at Tesla, on LinkedIn.

In a post on LinkedIn, Forer stated that Tesla is looking for a “high-energy executer to own Commercial Charging Sales in Central Europe.” He added that the role will involve closing commercial deals across Tesla’s “entire product range (Supercharging & Megacharging).”

The job listing specifies that the hire will lead the sale of Tesla’s high-power charging products, including Supercharger and Heavy Duty Charging, to major partners such as charge point operators, real estate owners, and retail companies. The role requires fluency in German and English and is based onsite in Munich.

Tesla already operates more than 75,000 Superchargers globally, though the Semi’s Megacharger network is still in its early stages. The inclusion of Heavy Duty Charging in the job description is notable, then, as it aligns with Tesla’s Megacharger infrastructure, which is designed to support the Tesla Semi.

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Tesla CEO Elon Musk recently confirmed that the Tesla Semi is moving into high-volume production this 2026. In a post on X, Musk noted that “Tesla Semi starts high volume production this year.”

Aerial footage of the Tesla Semi Factory near Giga Nevada also shows that the facility looks nearly complete, with work now underway inside the facility. 

Tesla has also refreshed the Semi lineup on its official website, listing two variants: Standard and Long Range. The Standard trim offers up to 325 miles of range with an energy consumption rating of 1.7 kWh per mile, while the Long Range version provides up to 500 miles. 

Both variants support fast charging and can recover up to 60% of range in 30 minutes using compatible infrastructure such as the Megacharger Network.

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The presence of Heavy Duty Charging in a Central Europe-focused sales role could indicate that Tesla is preparing charging infrastructure ahead of wider Semi deployment in the region. While Tesla has not formally announced a European launch timeline for the Semi, the vehicle, particularly its range, makes it an ideal fit for the area.

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