Update 2:59 pm: Paragraph 4 updated to reflect accuracy. Tesla is reserving available loaners for multi-day visits.
Tesla’s focus on quick and efficient service visits with inspiration from Formula 1 pit crews is bringing closure to the company’s offering of loaner vehicles and Uber credits for same-day fixes.
Tesla’s Service Centers are strategically placed across the country and allow owners to receive repairs from technicians trained by the company. However, Tesla’s Service experience has not been A+ in recent years, and while the company has worked to expand the number of locations, customers still have complaints.
In an effort to expedite the entire Service experience as a whole, CEO Elon Musk has talked about adopting F1-style pit strategies in Service Centers that will have nearly all issues fixed within the same day. Of course, this requires some reasonability from customers, who have held the company to a high standard for many years. While Musk has talked about this since 2017, the CEO Tweeted about the strategy once again in late July.
Excited to work with Tesla Service to enable same-hour service as often as possible! Applying Formula 1 pit crew techniques to Teslas.
— Elon Musk (@elonmusk) July 23, 2022
Despite the relatively positive ownership experience that many owners report, a common issue nearly across the board in Service. Tesla is making more changes to its Service Department by going all-in with same-day service. The company is beginning to restrict provided transportation for some owners, especially those whose vehicles can be fixed in a single day, even if it isn’t necessarily a fast repair.
A reader of Teslarati reached out late last week to inform us that Tesla technicians stated they would not be able to provide transportation in any way to the customer. The repairs were expected to be completed in the same day:
“As a reminder, we will not be able to offer any alternate transportation for the duration of your service appointment, as we aim to have all service completed by 5 pm.”
Ultimately, a loaner was provided to this customer after they made several phone calls and insisted the company provide a form of transportation to get them to and from work from the Service Center.

It seems fair that they received a loaner, considering the policy is new and unannounced. However, the rep also stated to the customer that Tesla would be eliminating loaners and Uber credits due to a “universal policy” that would be company-wide starting this month.
The customer was told by a Service representative that Uber credits will no longer be offered under any circumstance. This has been an issue with owners as far back as May 2022.
Tesla does not have an active press department, but Teslarati did send an email to its PR department. It did not immediately respond.
Tesla’s possible axing of the Loaner Program has not yet been confirmed by the company. In 2019, rumors of the Loaner Program coming to a halt were shot down by Musk, and they turned out to be true. However, with the company’s focus on fast and efficient service, it would not be out of the question to save a few loaner vehicles at each Service location, with a strict policy of them only being used for multi-day appointments.
I’d love to hear from you! If you have any comments, concerns, or questions, please email me at joey@teslarati.com. You can also reach me on Twitter @KlenderJoey, or if you have news tips, you can email us at tips@teslarati.com.

News
Here’s where Waymo is launching autonomous robotaxis next
Waymo has its sights set on three new U.S. cities in the months to come.

Google parent company Waymo has announced plans to bring its self-driving robotaxis to yet another U.S. city, adding to the list of those it plans to deploy the service to in the next several months.
On Tuesday, Waymo announced in a press release that it will be bringing its autonomous ride-hailing vehicles to Washington D.C. in 2026, after it recently announced plans to start deploying the services in Atlanta, Georgia, and Miami, Florida, sometime in 2025. The D.C. services will utilize the Waymo One app, unlike some of the cities which will roll out through a partnership agreement.
“Waymo One is making fully autonomous driving a reality for millions of people across the U.S.” said Tekedra Mawakana, Waymo Co-CEO. “We’re excited to bring the comfort, consistency, and safety of Waymo One to Washingtonians, those who work and play in the city every day, and the millions of people from around the world who travel to the District every year.”
The company says it plans to continue working closely with legislators on regulations needed to operate driverless vehicles in D.C. Additionally, Waymo says it’s currently operating over 200,000 fully autonomous, paid driverless ride-hails per week, as Tesla and others aim to enter the commercial robotaxi space in the coming months.
This video shows the strength of Tesla's vision-based approach.👀🤖
There are very few, if any, advanced driver-assist systems today that will be able to navigate a road like this without specific training.pic.twitter.com/sSAUhjYp7V
— TESLARATI (@Teslarati) March 5, 2025
Gonna be pretty tough to do the Waymo approach in a road like this.
— TESLARATI (@Teslarati) March 5, 2025
READ MORE ON WAYMO: Ex-Waymo CEO dismisses Tesla, Cybercab: ‘They’re a car company with a driver-assist system’
“I’ve experienced firsthand how safely the Waymo Driver operates around pedestrians, cyclists, and other vulnerable road users,” writes Jonathan Adkins, the CEO of the Governors Highway Safety Association. “Waymo has worked with GHSA and our first responder network as they’ve expanded their service, always putting safety first. As someone who walks to work almost every day, I’m excited to share the road with Waymo in Washington, D.C.”
Waymo also recently launched its robotaxi services will deploy in a partnership with Uber in Austin, Texas, where Tesla also has a so-called Gigafactory and plans to roll out its own robotaxi services later this year. The company currently operates paid driverless ride-hailing or early testing in the following cities, primarily in the U.S.:
- San Francisco, California
- Larger San Francisco Bay Area Metro, California
- Los Angeles, California
- Phoenix, Arizona
- Austin, Texas
- Miami, Florida (early pilot testing)
- Tokyo, Japan (early pilot testing)
The news also comes as Tesla aims to roll out its first unsupervised drives with its in-house Full Self-Driving (FSD) software this summer, along with rolling out initial robotaxi ride-hailing services. While the company doesn’t currently operate any paid ride-hailing like Waymo One, the company’s vehicles can generate real-time training data from drivers with FSD Supervised engaged.
News
Tesla Superchargers open to Hyundai’s EVs in the U.S.
Hyundai and Genesis are the latest brands to gain access to Tesla’s charging network.

Tesla’s Superchargers are now officially open to Hyundai’s electric vehicles (EVs) across the U.S., adding to the wave of auto brands that can now charge on the once-exclusive network.
In a press release on Tuesday, Hyundai announced that owners of the Kona electric, Ioniq hatchback, Ioniq 5, Ioniq 5 N, and Ioniq 6, can charge at Tesla Superchargers in the U.S. using a CCS to NACS adapter, which the company is offering complimentary to owners. The news is set to give access to roughly 20,000 Superchargers in the U.S., as Tesla continues to roll out access to non-Tesla EV brands across the industry.
Hyundai says that those who purchased their EVs prior to January 31, 2025 will begin receiving emails on how to claim the free NACS adapters starting the week of April 7. The news also comes after Hyundai was the first automaker to debut a native NACS port with the Ioniq 5, beginning late last year.
🚨 Starting today, U.S. owners of the current Hyundai KONA Electric, IONIQ Electric hatchback, IONIQ 5, and IONIQ 6 models equipped with a CCS port gain access to 20,000 Tesla Superchargers in the United States using an NACS adapter. pic.twitter.com/3xLfwCIXsc
— TESLARATI (@Teslarati) March 25, 2025
READ MORE ON HYUNDAI: Hyundai dives into the robotaxi business with TX-based startup
“Starting today, more Hyundai EV customers will have access to 20,000 Tesla Superchargers across North America, doubling their fast-charging options,” says Olabisi Boyle, Hyundai North America’s SVP of product planning and mobility strategy. “This move improves the public charging experience by giving our customers even more choice. It’s a vital part of our commitment to ease America’s transition to electric vehicle ownership.”
Currently, the news only applies to Superchargers in the U.S., though one spokesperson from the automaker told Teslarati that more details are expected to come about the launch of access in Canada later this year.
Tesla now lists Hyundai, and its subsidiary Genesis, on its website as EV brands that are able to charge at its Superchargers, along with several others which have been added in the past several months such as Polestar, Volvo, Mercedes-Benz, Lucid, and Rivian, among others.
Hyundai also had record auto sales in the U.S. in 2024, with general retail sales up 4 percent and EV sales up 13 percent year over year.
Hyundai prepares for Trump’s tariffs with billion-dollar investment in the United States
Elon Musk
Tesla CEO Elon Musk’s simple message to vandals

Tesla CEO Elon Musk had a simple and straightforward message to the vandals who continue to damage cars, showrooms, and Superchargers that the company and its owners utilize during an All-Hands meeting last week.
For the first time, Tesla and Musk broadcasted on X an All-Hands meeting the company held with its employees.
It seemed to be a justified response to skeptics and investors who have said that Musk has spent more time worrying about the Department of Government Efficiency (DOGE) than Tesla.
During the meeting, Musk showed the company’s roadmap for the remainder of 2025 and into 2026 and aimed to resolve any sort of skepticism regarding his commitment. He told the employees to “hang onto their stock,” and commented on Tesla’s future impact:
“It’s very difficult like for people in the stock market, especially those that look in the rearview mirror — which is most people — to imagine a future where suddenly a 10 million vehicle fleet has five to ten times the usefulness. It’s so profound and there’s no comparison with anything in the past that it does not compute. But it will compute in the future.”
However, Musk did not stop there. He also had a message for those who have gone out of their way to key, damage, and sometimes even destroy Tesla vehicles and showrooms.
Several locations have been hit with gunfire, Molotov cocktails, and other things, while owners are reporting petty vandalism like keying and slashing tires more frequently now than ever.
Musk’s message to the vandals was simple:
“This is psycho. Stop being psycho!”
He continued:
“If you read the news, it feels like, you know, Armageddon. It’s like, I can’t walk past the TV without seeing a Tesla on fire. Like, what’s going on? Some people, it’s like, listen, I understand if you don’t wanna buy our product, but you don’t have to burn it down. That’s a bit unreasonable.”
Tesla’s biggest haters have continued to spew violence toward the company and owners of its cars, with some even putting on bumper stickers that read things like “I bought this before Elon went crazy!” to hopefully divert attackers.
🚨 We spotted this Tesla with “I bought this before Elon went crazy” and “Anti-Elon Social Club” bumper stickers on.
Gimme a break.
Do you think these are legitimate beliefs or an attempt at stopping people from vandalizing their cars? pic.twitter.com/hTDFVTvAvj
— TESLARATI (@Teslarati) March 24, 2025
The company also has the help of the federal government. The FBI has already established a task force to help investigate instances of vandalism and violence against Tesla. Additionally, President Trump has said attacks against the company are being considered as domestic terrorism.
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