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Tesla Superchargers were over 10 times as reliable as these rivals
Tesla and Rivian topped this charger reliability study, outperforming competitors by a wide margin.
A new study shows that many electric vehicle (EV) charging networks were substantially less reliable than Tesla’s Superchargers or Rivian’s Adventure Network (RAN), while hardware problems accounted for the most common issue experienced
In a Consumer Reports study shared last week, Tesla and Rivian’s charging networks were found to be significantly more reliable than those of other companies, though EV owners reported a problem with about one out of every five charging sessions initiated overall. Respondents said they had issues with just 4 percent of charging sessions at Tesla’s Superchargers, making them the most reliable, while issues with Rivian’s network were reported for just 5 percent of sessions.
Comparatively, Shell Recharge users faced the most issues, with respondents detailing problems in 48 percent of charging sessions. The next least reliable networks were EVgo and Blink, which followed with 43 percent and 41 percent problems reported, respectively. DC fast-chargers had a reported issue rate of 34 percent, while owners faced problems with Level 2 chargers in 25 percent of sessions.
“The findings show that the public charging experience can vary widely based on the vehicle and the charging networks operating in one’s community and along frequent trips,” writes Drew Toher, Consumer Reports’ Campaign Manager for Sustainable Transportation projects. “This is an important consideration for those without access to home charging. With these findings, CR is encouraging all charging networks to take ownership of their performance and implement measures to improve reliability.”
The survey included responses from 1,230 owners of BEVs and plug-in hybrid EVs (PHEVs), detailing experiences from roughly 5,700 individual charging sessions. The majority of issues customers faced were related to hardware, while they also reported problems with payment, charging power, and other factors.
Out of those who said they had issues directly with the chargers, 76 percent said they encountered broken or unresponsive screens, or those with error messages.
Credit: Consumer Reports (graphic by Sharon Seidl)
Credit: Consumer Reports (graphic by Sharon Seidl)
Credit: Consumer Reports (graphic by Sharon Seidl)
Credit: Consumer Reports (graphic by Sharon Seidl)
Teslas constant push for improvements in action.💪
Superchargers are already among the best in the industry, but Tesla is still improving the system.⚡️ https://t.co/wD9D2Z1CJe
— TESLARATI (@Teslarati) February 21, 2025
READ MORE ON EV CHARGING: Tesla Superchargers dominate J.D. Power EV Charging Study
“By calling out broken screens, payment issues, and slow charging power, community members are crowdsourcing data that will hold charging networks accountable and improve drivers’ experience with public charging,” Toher adds. “This will help tackle the biggest impediment for consumers looking to purchase a more efficient vehicle.”
The release also notes that EV owners planning to charge beyond their home can take a few steps to help ensure the best experiences possible, including making accounts for several different charging networks, getting apps like A Better Route Planner, Plugshare, and CR partner Chargeway, and performing battery preconditioning, among others.
Tesla’s Superchargers have repeatedly been found to be the most reliable in markets around the world, and in surveys from Consumer Reports, JD Power, and other auto industry research firms. Rivian has also followed Tesla in taking routine measures to keep owners informed about the reliability of chargers. One such example includes the automaker’s deployment last April of “charging scores” for the RAN network, to help improve customer experiences by directing them to working stations.
Tesla exec highlights advantages of prefabricated Superchargers
Elon Musk
New details emerge on The Boring Company’s Universal tunnel plans
The materials outline staffing, construction timelines, tunnel configuration, and operational details that were not previously public.
Newly released bidding documents have shed light on how Elon Musk’s Boring Company plans to connect Universal Orlando Resort’s north campus to Universal Epic Universe.
The materials outline staffing, construction timelines, tunnel configuration, and operational details that were not previously public about the planned Loop system.
The Shingle Creek Transit & Utility Community Development District voted Feb. 11 to begin contract negotiations with The Boring Company after ranking it the top bidder for the Universal Orlando transport project. Now, evaluation documents obtained by local news media reveal how the company intends to execute the project, according to Attraction Insight.
The proposal describes a twin-tunnel configuration, with one tunnel in each direction. It also noted that permitting, design, and construction could take roughly a year and a half once approvals are secured. The company indicated it could deploy multiple tunnel boring machines and install temporary support infrastructure, including muck storage pits and stormwater systems, during construction.
Bid documents list eight internal specialists assigned to the project, including tunnel engineers, structural engineers, and tunnel boring machine experts. Six subcontractors would handle fire protection, communications, soil treatment, and concrete work.
The company stated it “has the necessary internally produced tunneling equipment and personnel immediately available to complete this project for the district as quickly as permits and approvals can be obtained.”
Operationally, the system would mirror the company’s Las Vegas Loop model, using Tesla vehicles to provide point-to-point transport rather than fixed-route buses. The proposal frames the concept as “on-demand, express transportation,” with vehicles dispatched as needed and capacity adjustable in real time.
Stations could be built underground or above ground with ramp access into tunnels. The documents also referenced potential future integration of a configurable Robovan for passengers and cargo, though capacity projections for the Orlando tunnels have not yet been disclosed.
The proposal states that the Loop can integrate “easily into environmentally sensitive areas,” but it does not provide detailed mitigation plans for Central Florida’s high water table and limestone geology, which is susceptible to sinkholes. The company has stated that it intends to hire an Orlando-based geotechnical firm to evaluate soil conditions.
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Tesla Giga Berlin dispute against IG Metall union leads to investigation
As per a report from rbb24, police seized a laptop belonging to an IG Metall member at Tesla Giga Berlin on Tuesday afternoon.
German authorities have opened an investigation into an IG Metall union representative following allegations that a confidential works council meeting at Tesla’s Gigafactory Berlin was secretly recorded. The probe follows a criminal complaint filed by Tesla management last week.
As per a report from rbb24, police seized a laptop belonging to an IG Metall member at Tesla Giga Berlin on Tuesday afternoon. Prosecutors in Frankfurt (Oder) confirmed that an investigation is underway into a possible unauthorized audio recording of an internal works council meeting.
Under German law, recording a non-public meeting without consent may constitute a criminal offense.
Tesla stated that Gigafactory Berlin employees alerted management after allegedly discovering that an external union representative, who was attending the event as a guest, had recorded the session. Plant manager André Thierig stated in a post on X that the representative was “caught in action,” prompting the company to contact police and file a criminal complaint.
The seized device is now part of the investigation, and authorities will determine whether any unlawful recording had indeed occurred.
IG Metall has denied the accusation. In comments to German media, representatives rejected Tesla’s claim and described the electric vehicle maker’s allegation as an election campaign tactic ahead of upcoming works council elections.
The election at Tesla’s Grünheide plant is scheduled for March 2–4, 2026, with about 11,000 employees being eligible to vote. Regular works council elections in Germany are held every four years between March and May.
The incident comes amid tensions between Tesla and organized labor in Germany. While works councils operate independently from unions, IG Metall has been active at the plant and has previously criticized Tesla’s labor practices. Authorities, for their part, have not yet announced whether charges will be filed, though the investigation remains ongoing.
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Tesla rolls out xAI’s Grok to vehicles across Europe
The initial rollout includes the United Kingdom, Ireland, Germany, Switzerland, Austria, Italy, France, Portugal, and Spain.
Tesla is rolling out Grok to vehicles in Europe. The feature will initially launch in nine European territories.
In a post on X, the official Tesla Europe, Middle East & Africa account confirmed that Grok is coming to Teslas in Europe. The initial rollout includes the United Kingdom, Ireland, Germany, Switzerland, Austria, Italy, France, Portugal, and Spain, and additional markets are expected to be added later.
Grok allows drivers to ask questions using real-time information and interact hands-free while driving. According to Tesla’s support documentation, Grok can also initiate navigation commands, enabling users to search for destinations, discover points of interest, and adjust routes without touching the touchscreen, as per the feature’s official webpage.
The system offers selectable personalities, ranging from “Storyteller” to “Unhinged,” and is activated either through the App Launcher or by pressing and holding the steering wheel’s microphone button.
Grok is currently available only on Model S, Model 3, Model X, Model Y, and Cybertruck vehicles equipped with an AMD infotainment processor. Vehicles must be running software version 2025.26 or later, with navigation command support requiring version 2025.44.25 or newer.
Drivers must also have Premium Connectivity or a stable Wi-Fi connection to use the feature. Tesla notes that Grok does not currently replace standard voice commands for vehicle controls such as climate or media adjustments.
The company has stated that Grok interactions are processed securely by xAI and are not linked to individual drivers or vehicles. Users do not need a Grok account or subscription to enable the feature at this time as well.
New details emerge on The Boring Company’s Universal tunnel plans
Tesla Giga Berlin dispute against IG Metall union leads to investigation
