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Tesla says ‘brake failure’ protestor vandalized Model 3, refused third-party testing

Credit: Tesla | Weibo

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Tesla is navigating through a difficult bout with an owner in Shanghai, China, named Zhang Yazhou, who appeared at the Shanghai Auto Show last week in protest of what she claimed was a faulty Model 3 braking system. Tesla has now issued a more lengthy and detailed description of their encounters with Mrs. Zhang, revealing that she not only vandalized her own car with red spray paint, but she also denied any requests made by Tesla to have an independent, third-party company investigate whether the Model 3 had braking issues.

On April 19th, Zhang climbed on top of a Model 3 that was positioned at the Tesla booth at the Shanghai Auto Show. Wearing a shirt that said “Tesla Brake Failure,” Zhang yelled “Tesla brakes failed me” to a crowd of spectators who surrounded the all-electric sedan. As a result, Tesla has released several responses, including data from the accident that showed the driver, who was actually Zhang’s father, was driving at a speed that was above the posted speed limit and engaged the braking system successfully on more than 40 occasions in the half-hour leading up to the accident.

Now, Tesla is making more attempts to reveal the story to the public and is revealing its interactions with Zhang.

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On Tesla’s official Weibo page, the company stated that Zhang talked to Tesla on April 27th, and the automaker was willing to continue communicating and try to come to a solution. After a five-day stint with the Police following the protest, Zhang returned home and told Tesla reps, “I just came back. I need to adjust. I hope you can show an attitude that really solves the problem. When you have this attitude, we will communicate.”

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Tesla revealed that Zhang was in the passenger’s seat during the accident and that traffic police came to the conclusion that the driver, Zhang’s father, was “fully responsible for the accident because he did not maintain a safe distance from the vehicle in front.” After the vehicle arrived at a local service shop for repairs on February 22, Tesla says Ms. Zhang put a seal on the vehicle three days after its arrival so nobody could enter the car. Tesla says that Zhang believed the vehicle’s data could be tampered with, and this was the reason for the seal being placed on the doors. Zhang had the still-wrecked vehicle towed to Tesla’s Zhengzhou Fotamen showroom on March 5th, where it would be sitting in the public for everyone to see.

Zhang’s door seals (Credit: Tesla | Weibo)

The following day, Zhang placed a banner that read “Brake Failure” on the car, and Tesla began offering Zhang the option of having third-party inspectors take a look at the car on their dime. Zhang refused, saying that she was not interested in having the car looked at by “non-accredited third-party testing agencies,” and warned that Tesla should “look for pressure from the media” if the car wasn’t returned.

Zhang placed a banner on the car that said “Brake Failure” as the Model 3 sat in front of its Zhengzhou Fotamen showroom. (Credit: Tesla | Weibo)

Zhang then came back to the showroom where her car was located and spraypainted the exterior of her wrecked Model 3 with red paint. The words once again said, “Brake Failure.”

“The Tesla staff are still actively communicating with Ms. Zhang, trying to find a solution, and negotiating with her husband, Mr. Li, hoping to minimize the impact and help her maximize the benefits within a reasonable range. Mr. Li made it clear that he still has a “team” from Beijing assisting him, and being helped by others in “cooperating” with others can only be obedient,” Tesla added. Zhang resealed her vehicle on March 21st.

Zhang spraypainted her wrecked Model 3 with red paint, with the words “Brake Failure” present on the driver’s side of the car. (Credit: Tesla | Weibo)

According to Tesla, Zhang then had the car towed to the Zhengzhou Dahe Auto Show, where two hired models stood beside the car. Zhang then made her appearance at the Shanghai Auto Show on April 19th. Tesla says that it is still working to iron out the situation and work with Zhang and her husband, who is identified as Mr. Li. Tesla sent a sealed version of the vehicle data that was available 30 minutes before the accident occurred to Zhang’s house.

“Since February, we have been doing our best to actively communicate with Ms. Zhang and her family. We sincerely hope that we can promote vehicle inspection as soon as possible and give a result to the friends who care about Tesla,” the company concluded.

You can read Tesla’s full response here.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Elon Musk

Elon Musk says Tesla will take Safety Drivers out of Robotaxi: here’s when

“The safety driver is just there for the first few months to be extra safe. Should be no safety driver by end of year.”

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Credit: Joe Tegtmeyer | X

Tesla CEO Elon Musk said today that the company plans to completely eliminate Safety Drivers from its Robotaxi fleet, which differs from the Safety Monitors it uses.

Tesla’s Robotaxi platform utilizes employees in the front passenger seat during city rides in Austin and the driver’s seat of the vehicles during highway operations in Austin, as well as during all rides in the Bay Area.

Tesla adjusts Robotaxi safety monitor strategy in Austin with new service area

Musk said the presence of a Safety Driver “is just there for the first few months to be extra safe,” but there are plans to remove them in an effort to remove the crutches the company uses during the early stages of Robotaxi.

The CEO then outlined a timeframe for when it would remove the presence of an employee in the driver’s seat in both Austin and the Bay Area. He said there “should be no safety driver by end of year.”

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Having a Safety Driver or Monitor has been a major point of criticism from Robotaxi skeptics and Tesla critics.

However, Tesla has maintained that its priority in the early stages is the safety of riders, which will keep things running; even a single negative incident could derail self-driving efforts as a whole, including those outside of the company.

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Tesla executives have said their attitude toward safety is “paranoid,” but for good reason: an accident could set back the progress that it and many other companies, including rivals like Waymo, have made in the past few years.

For now, it might be a point of criticism for some, but it’s smart in the near term. Musk plans for Tesla to have Robotaxi operating for half of the U.S. population by the end of the year as well, so it will be interesting to see if it can maintain these timelines.

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Tesla is already giving Robotaxi privileges hours after opening public app

This morning, Tesla launched the app in the Apple Store, giving iOS users the ability to download and join a waitlist in hopes of gaining access.

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tesla robotaxi app on phone
Credit: Tesla

Tesla is already giving Robotaxi privileges to those who downloaded the app and joined its waitlist just hours after it launched in the United States.

As the Robotaxi platform has been operating in Austin for several months, Tesla is now allowing the general public to download its app and call for a driverless ride in the city.

Tesla Robotaxi makes major expansion with official public app launch

The company previously sent invitations to select media outlets and Tesla influencers, seeking initial feedback on the performance of the Robotaxi platform.

There have been positive reviews, but, as with any Beta program, some mishaps have also occurred, although none have been significant.

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As of the writing of this article, the City of Austin only lists one incident involving a Tesla Robotaxi, noting it as a “Safety Concern,” but not an accident or collision.

This morning, Tesla launched the app in the Apple Store, giving iOS users the ability to download and join a waitlist in hopes of gaining access.

Tesla is already granting Robotaxi access to several of those who have downloaded the app and gotten on the waitlist early:

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With the launch of the public app, we were not too sure how soon Tesla would be able to initiate bringing more riders into the Robotaxi program. The immediate admittance for some riders just hours after the launch is a big positive and is surely a sign of strength for Tesla and its Robotaxi program.

What many will look for moving forward is the expansion of the geofence, which does not seem like a problem, as Tesla has already managed to do this on three occasions. The most recent expansion has expanded the service area to approximately 190 square miles.

People will also look for evidence of fleet expansion, a concern that has been a concern for many, especially since Tesla has not been completely transparent about it. They have revealed a recent service fleet growth of 50 percent, but there has been no specific number of vehicles mentioned.

Tesla reveals it has expanded its Robotaxi fleet in Austin

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Tesla explains why Robotaxis now have safety monitors in the driver’s seat

The update to Austin’s safety monitors became a point of interest among Tesla watchers on social media.

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Credit: Tesla

Tesla has provided an explanation about the presence of safety monitors in the driver’s seat of its autonomous Robotaxi units.

The autonomous ride-hailing service is currently being deployed in Austin and the Bay Area, with more cities across the United States expected to gain access to the service later this year.

Safety Monitors

When Tesla launched its initial Robotaxi program in Austin, the company made headlines for operating vehicles without a human in the driver’s seat. Even with this setup, however, Tesla still had safety monitors in the passenger seat of the Robotaxis. The safety monitors, which do not interact with passengers, have been observed to report issues and other behaviors from the autonomous vehicles in real time. 

Safety monitors on the driver’s seat were also employed in the service’s Bay Area rollout, though numerous members of the EV community speculated that this was likely done to meet regulations in California. However, with the expansion of the Austin geofence, riders in Tesla’s Robotaxis observed that the safety monitors in the city have been moved to the driver’s seat as well.

Tesla’s explanation

The update to Austin’s safety monitors became a point of interest among Tesla watchers on social media. Longtime FSD tester Whole Mars Catalog, for one, speculated that the move might be due to Texas’ new regulations for autonomous vehicles, which took effect recently. Interestingly enough, the official Tesla Robotaxi account on X responded to the FSD tester, providing an explanation behind the safety monitor’s move to the driver’s seat. 

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“Safety monitors are only in the driver’s seat for trips that involve highway driving, as a self-imposed cautious first step toward expanding to highways,” the Tesla Robotaxi account noted.

Tesla has been extremely cautious with its autonomous driving program, particularly with the rollout of its Robotaxi service, which use Unsupervised FSD. This is quite understandable considering the negative media slant that Tesla is consistently subjected to, which could very well result in minute incidents or mistakes by Robotaxis being blown out of proportion.

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