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CR responds to Tesla over claims that its reviews are inaccurate and misleading

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8 years ago

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Consumer Reports has fired back at Tesla, issuing a statement that defends its recent report that predicts Model 3 to have “average reliability”.  “Tesla appears unhappy that CR expects the new-to-market Tesla Model 3 to be of average reliability, which is generally a positive projection for any first model year of a car.” says CR in a press release sent to Teslarati.

The nonprofit organization that aims to educate consumers on the value of product, that can be anywhere from a household vacuum cleaner to an automobile, through its product testing reinforces its methodology for making predictions. “Here’s how we make the prediction” notes CR, addressing Tesla’s claim that the organization’s “automotive reporting is consistently inaccurate and misleading to consumers”.

“CR uses survey data it receives from car owners to predict the expected reliability of new cars being introduced to the market by looking across a manufacturer’s historic results (akin to how a weather forecaster predicts it will be sunny) — separate from the hands-on road tests we use for our overall score.” reads the press release.

The organization provides further reasoning for the predicted reliability rating assigned to Tesla’s latest mass market vehicle. “For the Model 3, we looked at more than 2,000 consumer survey responses about Tesla models. In fact, the Tesla Model S is now reported as having above average reliability for the first time ever. The Tesla Model S is also currently CR’s top rated car, period. (Kudos on both, Tesla!)”

We’ve provided the full press release from Consumer Reports below. Let us know what your thoughts are in the comments section.

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CONSUMER REPORTS RESPONDS TO TESLA’S COMPLAINTS ON REPORTING, RESEARCH AND REVIEWS

Late yesterday, Tesla shared with select journalists what appears to have been a prepared statement of supercharged and unsupported claims about the performance and safety of their own vehicles and our 2017 Annual Reliability Survey results, taking the occasion to air a number of grievances against Consumer Reports (CR) and our overall reporting on Tesla and its products.

As is often the result of any new product or company that electrifies the market, Tesla does garner an outsized level of attention, scrutiny and discussion by the media. While we appreciate Tesla’s efforts to typically embrace and navigate, if not directly steer, this attention, we would like to offer some clarity on the examples they cite. (For other, perhaps not surprisingly Tesla-positive, examples from CR, you can visit the articles currently available at the Tesla press site, at least until they pull those links down, or visit us at CR.org).

Tesla seems to misunderstand or is conflating some of what we fundamentally do — our Annual Reliability Survey report and the related predictions versus our car reviews and tests.

First, Tesla appears unhappy that CR expects the new-to-market Tesla Model 3 to be of average reliability, which is generally a positive projection for any first model year of a car. This expectation is based on CR’s 2017 Annual Reliability Survey, measuring the dependability as opposed to the satisfaction, of more than 300 car models, model year 2000 to 2017, using the responses of individual owners of more than 640,000 vehicles. We provide this information to help people make informed purchasing decisions as new products reach the market.

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Here’s how we make the prediction: CR uses survey data it receives from car owners to predict the expected reliability of new cars being introduced to the market by looking across a manufacturer’s historic results (akin to how a weather forecaster predicts it will be sunny) — separate from the hands-on road tests we use for our overall score.

For the Model 3, we looked at more than 2,000 consumer survey responses about Tesla models. In fact, the Tesla Model S is now reported as having above average reliability for the first time ever. The Tesla Model S is also currently CR’s top rated car, period. (Kudos on both, Tesla!)

Second, Tesla has taken larger issue with how CR produces car ratings, citing specific examples where they think our testing methods fell short or were unfair. CR conducts a battery of 50 standardized tests across all the vehicles we review — we have a lot of mileage in this arena. We also continuously update our ratings as new surveys are conducted and we test the cars we purchase to reflect the current realities of what a consumer should expect in the marketplace. (That’s right, purchase. CR does not accept any advertising and purchases the products we rate like any other regular person.) The Model S rating has changed over time, going up and down, as new data becomes available.

Thanks to technological advances such as product changes delivered by an over-the-air software update and thereby adding or subtracting features, we reevaluate products to inform consumers about what to expect after any update. These changes are then reflected in our ratings. Tesla frequently updates its software in just this way, which is relatively unique in the automotive market, often resulting in material changes to its products and therefore our ratings — both positively and negatively. It also happens to drive more frequent press coverage given the need to communicate product changes to consumers.

While our reliability survey data feeds into the overall score we give any product,that is just one input. As with all the cars we review, you can rest assured that we will thoroughly test and evaluate the Model 3 with the same care and scrutiny we apply to all the cars we test just as soon as we can get one — we’re waiting patiently along with other consumers.

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As an independent, nonprofit organization that works side-by-side with consumers to create a fairer, safer, and healthier world, CR provides trusted knowledge people depend on to make better, more informed choices. We conduct evidence-based product testing and ratings, rigorous research, hard-hitting investigative journalism, public education, and steadfast advocacy on behalf of consumers’ interests. Buying a car that has an average or above average score for predicted reliability will likely reduce the chances of having problems with the car.

We at CR are confident in our data, methods, and reporting — and the historic results we’ve achieved in improving consumer products, services, and the marketplace. We will continue to report on and test Tesla’s products in the same fair-minded, consumer-focused way we do with all manufacturers, to help shape products to best serve the needs of consumers.

 

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Elon Musk

Elon Musk commends Tesla team on successful Robotaxi launch

Tesla CEO Elon Musk commended the company on the successful launch of Robotaxi.

Published

3 hours ago

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June 23, 2025

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NORAD and USNORTHCOM Public Affairs, Public domain, via Wikimedia Commons

Tesla CEO Elon Musk commented on the company’s launch of the Robotaxi platform, which officially went live to a small group on Sunday in Austin, Texas.

It is the first time Tesla has offered driverless rides through the ride-hailing platform it has worked to activate for several years, and it was overwhelmingly successful based on early reviews.

The launch was coupled with the release of the first-ever looks at the Tesla Robotaxi app, which does more than allow riders to summon vehicles for transportation. It also allows the rider to adjust climate settings in the car before it arrives for a comfortable ride, and it will sync entertainment and streaming settings to keep occupants entertained.

Tesla Robotaxi riders tout ‘smooth’ experience in first reviews of driverless service launch

The first rides are being performed with a safety monitor in the passenger’s seat. These monitors have no control over the vehicle, and are there just to ensure smooth operation.

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The first reviews called rides “smooth” and “comfortable,” and commended Tesla for its hard work over the past few years to make this happen. Many were impressed with the cars’ ability to keep pedestrians safe, avoid congested parking lots, and the efficiency of the rides, as the time from the ride request to the Robotaxi accepting the ride was extremely fast.

Musk has been at the forefront of this operation for a decade, as Tesla has been working to release a version of the Robotaxi through the development of Full Self-Driving. This has been an effort that included seeking top-tier engineering talent and taking incredible leaps of faith, including switching to a Vision-only approach for Full Self-Driving.

Musk commended the Tesla team for its hard work:

It’s truly an incredible accomplishment, as many considered Robotaxi a “failure” despite it not even being rolled out. In May, we reported on media outlets calling the Robotaxi rollout a total failure, despite Tesla always maintaining the launch would happen in June:

Tesla Robotaxi deemed a total failure by media — even though it hasn’t been released

Hundreds of rides have already been taken, and there have not been many complaints. It’s an incredible jump forward for Tesla.

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Elon Musk

Tesla Robotaxi riders tout ‘smooth’ experience in first reviews of driverless service launch

The first reviews of Tesla Robotaxi are in, and those riders are impressed and astounded with the smooth and comfortable nature of the service.

Published

5 hours ago

on

June 23, 2025

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Credit: Joe Tegtmeyer | X

Tesla Robotaxi riders are touting their awesome experiences in their first rides using the automaker’s new driverless ride-hailing service, which launched to a limited number of people yesterday for the first time.

On Sunday, Tesla officially launched Robotaxi, its driverless ride-hailing service, in downtown Austin. A select group of people were chosen to receive early access to the program, as well as the new Robotaxi app, which is used to request a ride and will sync everything from climate preferences to streaming settings with each pickup.

Tesla officially launches Robotaxi service with no driver

Teslarati gained access to the Early Access riders program and the Robotaxi app, giving us a first-hand look at the experience. We will be in Austin soon to test out the Robotaxi fleet for ourselves.

However, those who were there for the initial rides on Sunday had nothing but great things to say. Hundreds of rides were taken during the first hours of the Robotaxi program, and neither the company nor the riders reported any issues.

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Here’s what people said about their experiences:

  • “Extremely smooth stops,” and great awareness of road conditions, including pedestrians, speed bumps, and busy parking lots, were all handled with ease:

  • Safe navigation around pedestrians who walked just off the sidewalk into the road:

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  • “Just as good as it is during the daytime” at night. There were no changes to report by riders who took rides during the day and evening:

  • Avoided expensive and stressful parking at local tourist hotspots like Terry Black’s Barbeque:

  • “Comfortable and similar to existing Tesla cars with FSD,” intuitive and “surreal” experience:

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  • The app is quicker than other ride-sharing services. When a destination is chosen, Robotaxi is already on the way to your location:

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Tesla Robotaxi rollout proves that Elon Musk still delivers, even if it’s late

Tesla is also still the company that makes the impossible feel late.

Published

8 hours ago

on

June 23, 2025

By

Credit: Tesla

It took a long time, but Tesla has finally successfully rolled out its dedicated Robotaxi service in Austin this weekend. The initial rollout only involved a small fleet of cars operating in a small geofenced area in Texas, but it is still significant. 

It does, if any, prove that Elon Musk is still capable of delivering on his promises, even if they are late. Tesla is also still the company that makes the impossible feel late.

Finally, a Rollout

Elon Musk has been predicting a Robotaxi rollout for years, so much so that even avid Tesla supporters have grown quite wary of his constant predictions. After a while, Elon Musk himself admitted that he has become the boy who cried FSD, though he still maintained that self-driving was really just around the corner.

This past weekend, Musk’s predictions finally came true. Actual paying customers used Tesla’s dedicated Robotaxi service for a small flat fee of $4.20 per ride. Elon Musk seemed quite happy with the Robotaxi’s initial launch, as evidenced by his congratulatory message to the Tesla AI team on X.

https://twitter.com/elonmusk/status/1936876178356490546
https://twitter.com/aelluswamy/status/1936865682810946035

No More Tesla Vision Debates

One thing that is evident in Tesla’s initial Robotaxi rollout in Austin was the fact that the debate surrounding Tesla’s vision-only approach is completely gone now. With actual Robotaxis operating around Austin, there are no more questions about whether cars can navigate city streets on their own using only AI and cameras. They can, and safely too, at least based on Tesla’s initial fleet of Robotaxis.

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https://twitter.com/ItsKimJava/status/1936927640268484909
https://twitter.com/SawyerMerritt/status/1936997202880081950

The Beauty of Normalcy

The Robotaxi rides from Tesla owners who were fortunate enough to experience the first driverless rides from the EV maker’s fleet were quite uneventful. Comments on social media platforms such as X observed that the Robotaxis operated safely and cautiously, and their driving was actually smoother than some human drivers. 

That may not sound very exciting at all, but that’s the beauty of it. Tesla’s Robotaxi service is designed to look and feel natural to people. And so far, it appears that Tesla is accomplishing this with its Robotaxi rollout.

https://twitter.com/DrKnowItAll16/status/1936992009685700663
https://twitter.com/DirtyTesLa/status/1936999390100496443
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