Driverless ride-hailing is rapidly increasing in San Francisco, California, and recent data shows that it has continued to grow even after an incident involving a passenger with General Motors (GM) subsidiary Cruise.
Cruise and Alphabet-owned Waymo were the only two companies approved to test driverless ride-hailing operations in the city throughout much of last year. In a recent report, the San Francisco Chronicle compiled quarterly data from the California Public Utilities Commission (CPUC), showing that Waymo nearly reached one million driverless miles driven between September and November—while Cruise lost its permit to operate driverless tests following an accident in October.
During the first quarter of 2023, however, only 26,000 driverless miles were driven by the companies combined, illustrating how rapidly the services grew in the city throughout last year.
You can see the Waymo and Cruise data as compiled by San Francisco Chronicle’s Sriharsha Devulapallo below.
Credit: San Francisco Chronicle
Currently, companies don’t have to report the specific number of driverless vehicles they’re operating to state regulators, so it’s unclear exactly how many vehicles Waymo has on San Francisco roads. Waymo and Cruise were approved to begin operating paid robotaxi trips 24 hours a day in August, though Cruise was required to reduce its fleet by 50 percent by the Department of Motor Vehicles in the same month, due to “concerning incidents.”
On October 2, a Cruise robotaxi hit and dragged a pedestrian who had been hit by a human driver, shortly thereafter losing its permit to operate driverless vehicles and facing investigations at both the state and federal levels. The company has since lost two co-founders (including the CEO) and several executives, laid off almost a quarter of its staff, halted production of a self-driving van, and hired legal and tech firms to help review its post-accident response.
The data also comes after Waymo expanded its Phoenix robotaxi services to include highway driving this week, and after the company logged around 81,100 paid, driverless trips in November alone.
“We are steadily working through our waitlist in San Francisco and believe there is still strong demand for the unique service we offer,” said Chris Bonelli, a Waymo spokesperson, in an email. “And when we have capacity to fully open our service — similar to Phoenix — we will be able to welcome additional residents, occasional visitors and tourists.”
While Tesla’s Full Self-Driving (FSD) beta has been talked about as a pathway to a robotaxi service in the future, the company’s testing of the system operates a little differently than Waymo’s. All of Tesla’s vehicles can be equipped with the FSD beta as an add-on for buyers, and testing simply occurs when the system is activated in driver vehicles
In October, Tesla’s FSD beta reached 500 million cumulative miles driven, after having reached 150 million in April. At this point, the system doesn’t offer any driverless or ride-hailing operations, though it’s expected to be able to someday in the future.
Tesla Full Self-Driving presents billions in growth by 2030, firm says
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Tesla lands approval for Robotaxi operation in third U.S. state
On Tuesday, Tesla officially received regulatory approval from the State of Arizona, making it the third state for the company to receive approval in.
Tesla has officially landed approval to operate its Robotaxi ride-hailing service in its third U.S. state, as it has landed a regulatory green light from the State of Arizona’s Department of Transportation.
Tesla has been working to expand to new U.S. states after launching in Texas and California earlier this year. Recently, it said it was hoping to land in Nevada, Arizona, and Florida, expanding to five new cities in those three states.
On Tuesday, Tesla officially received regulatory approval from the State of Arizona, making it the third state for the company to receive approval in:
BREAKING: Tesla has officially received approval from the Arizona Department of Transportation to launch its Robotaxi service on public roads in the state!
I just confirmed directly with the Arizona DOT that @Tesla applied for a Transportation Network Company permit on Nov 13th.… pic.twitter.com/iKbwfGfiju
— Sawyer Merritt (@SawyerMerritt) November 18, 2025
Tesla has also been working on approvals in Nevada and Florida, and it has also had Robotaxi test mules spotted in Pennsylvania.
The interesting thing about the Arizona approval is the fact that Tesla has not received an approval for any specific city; it appears that it can operate statewide. However, early on, Tesla will likely confine its operation to just one or two cities to keep things safe and controlled.
Over the past few months, Robotaxi mules have been spotted in portions of Phoenix and surrounding cities, such as Scottsdale, as the company has been attempting to cross off all the regulatory Ts that it is confronted with as it attempts to expand the ride-hailing service.
It appears the company will be operating it similarly to how it does in Texas, which differs from its California program. In Austin, there is no Safety Monitor in the driver’s seat, unless the route requires freeway travel. In California, there is always a Safety Monitor in the driver’s seat. However, this is unconfirmed.
Earlier today, Tesla enabled its Robotaxi app to be utilized for ride-hailing for anyone using the iOS platform.
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Tesla ride-hailing Safety Monitor dozes off during Bay Area ride
We won’t try to blame the camera person for the incident, because it clearly is not their fault. But it seems somewhat interesting that they did not try to wake the driver up and potentially contact Tesla immediately to alert them of the situation.
A Tesla Robotaxi Safety Monitor appeared to doze off during a ride in the California Bay Area, almost ironically proving the need for autonomous vehicles.
The instance was captured on camera and posted to Reddit in the r/sanfrancisco subreddit by u/ohmichael. They wrote that they have used Tesla’s ride-hailing service in the Bay Area in the past and had pleasant experiences.
However, this one was slightly different. They wrote:
“I took a Tesla Robotaxi in SF just over a week ago. I have used the service a few times before and it has always been great. I actually felt safer than in a regular rideshare.
This time was different. The safety driver literally fell asleep at least three times during the ride. Each time the car’s pay attention safety alert went off and the beeping is what woke him back up.
I reported it through the app to the Robotaxi support team and told them I had videos, but I never got a response.
I held off on posting anything because I wanted to give Tesla a chance to respond privately. It has been more than a week now and this feels like a serious issue for other riders too.
Has anyone else seen this happen?”
My Tesla Robotaxi “safety” driver fell asleep
byu/ohmichael insanfrancisco
The driver eventually woke up after prompts from the vehicle, but it is pretty alarming to see someone like this while they’re ultimately responsible for what happens with the ride.
We won’t try to blame the camera person for the incident, because it clearly is not their fault. But it seems somewhat interesting that they did not try to wake the driver up and potentially contact Tesla immediately to alert them of the situation.
They should have probably left the vehicle immediately.
Tesla’s ride-hailing service in the Bay Area differs from the one that is currently active in Austin, Texas, due to local regulations. In Austin, there is no Safety Monitor in the driver’s seat unless the route requires the highway.
Tesla plans to remove the Safety Monitors in Austin by the end of the year.
Tesla has officially opened Robotaxi access to everyone and everyone, but there is one catch: you have to have an iPhone.
Tesla’s Robotaxi service in Austin and its ride-hailing service in the Bay Area were both officially launched to the public today, giving anyone using the iOS platform the ability to simply download the app and utilize it for a ride in either of those locations.
It has been in operation for several months: it launched in Austin in late June and in the Bay Area about a month later. In Austin, there is nobody in the driver’s seat unless the route takes you on the freeway.
In the Bay Area, there is someone in the driver’s seat at all times.
The platform was initially launched to those who were specifically invited to Austin to try it out.
Tesla confirms Robotaxi is heading to five new cities in the U.S.
Slowly, Tesla launched the platform to more people, hoping to expand the number of rides and get more valuable data on its performance in both regions to help local regulatory agencies relax some of the constraints that were placed on it.
Additionally, Tesla had its own in-house restrictions, like the presence of Safety Monitors in the vehicles. However, CEO Elon Musk has maintained that these monitors were present for safety reasons specifically, but revealed the plan was to remove them by the end of the year.
Now, Tesla is opening up Robotaxi to anyone who wants to try it, as many people reported today that they were able to access the app and immediately fetch a ride if they were in the area.
We also confirmed it ourselves, as it was shown that we could grab a ride in the Bay Area if we wanted to:
🚨 Tesla Robotaxi ride-hailing Service in Austin and the Bay Area has opened up for anyone on iOS
Go download the app and, if you’re in the area, hail a ride from Robotaxi pic.twitter.com/1CgzG0xk1J
— TESLARATI (@Teslarati) November 18, 2025
The launch of a more public Robotaxi network that allows anyone to access it seems to be a serious move of confidence by Tesla, as it is no longer confining the service to influencers who are handpicked by the company.
In the coming weeks, we expect Tesla to then rid these vehicles of the Safety Monitors as Musk predicted. If it can come through on that by the end of the year, the six-month period where Tesla went from launching Robotaxi to enabling driverless rides is incredibly impressive.
Tesla lands approval for Robotaxi operation in third U.S. state
Tesla ride-hailing Safety Monitor dozes off during Bay Area ride
