In an interview with Teslarati, an early Tesla Model 3 owner, shared her story of how her Tesla saved her and her family’s lives when they were hit by another car. Anna Febiana was picking up her son and daughter from school and were just minutes away from their home when they were struck by a BMW.
Anna took delivery of her Model 3 in December of 2018 and the accident happened on October 1, 2019. Although it happened two years ago, this was a hard story for Anna to share due to the trauma but she believed that people need to know that her Tesla saved her and her family’s lives.
“That was a Thursday afternoon and the crazy thing is that people think accidents happen on the freeway or the busy street. No, it was two miles away from my house at a quiet intersection. I was hit by a Series 5 BMW. I think it’s an older version, like the early 2000s. The car was bigger than my Tesla Model 3.”
The impact caused her car to spin twice and crash into a wooden street pole that fell onto the roof over her Model 3. It was the glass roof that prevented the pole from fully penetrating the roof. Although it left a hole, the glass held.
Tesla glass is a key safety design in its vehicles and it can not only protect drivers from UV rays but it can take on four times the weight of the car. This fact has been proven in multiple stories of accidents where miraculously, the occupants in the car survived.
“I don’t think we could have come out of the car to tell this story if it’s not for stable the Model 3 was. But also especially for my son, if it was not for how strong the roof of the car was, I don’t think he would be here,” Anna told me over the phone.
Anna’s daughter was sitting on the back passenger’s side where the impact occurred. Although she and her daughter had concussions, there were no bruises.
“The back wheel on the passenger side was completely crooked. My daughter was sitting there and because of how good the airbags were inside, I believe that saved my daughter. Both my daughter and I had concussions. My daughter had it a little bit worse than I had it. But there were no bruises on my daughter. It’s a miracle.”
Anna told me that she believed that God protected her that day through how safe the Model 3 was. She also didn’t realize how bad the accident was.
“After the accident, my son had all this corn-sized glass on top of his head and I didn’t have time to analyze anything. I was so shocked. My kids were in shock. My son had a bloody nose and half of his face was swollen.”
At that moment, her focus was on her children, not the accident itself. So she didn’t realize how bad it was until afterward. The car, she told me, didn’t flip over and they were able to leave the car.
When she saw the car after the accident, that’s when the gravity of the situation set in. She realized that all of the airbags had been deployed. And there was a big dent in the glass roof and a hole. The hole was above where her son was sitting. It was then she realized where those corn-sized pieces of glass came from.
“I don’t know if any other car has airbags the way Tesla designs the car with the airbags but with the strong impact, I had the side airbags deployed. The back–and I believe, as I said, saved my kids. That and how strong the car was.”
“My daughter got out of that crash with just a concussion. It’s a testament to how well built the car was.”
“When my car spun and stopped, the back of the car hit a street pole. I’ve never seen a wooden street pole anymore. I believe that the pole is the last of a kind in the city. It’s a wooden pole that held three different street signs. It was so heavy and I think that’s why the glass broke but it didn’t break completely.”
“Coming back and looking at the car, I got chills. Had it been any other glass or roof, I don’t think my son would be here today. He was sitting under that pole.”
Anna was the first person in her circle of friends to buy a Tesla. Many of her friends said that she was fancy and no, she was just tired of paying for service and maintenance and wanted to contribute to the planet by driving an EV.
After the accident, she told me that many of her friends had skeptical questions. She told them that she was alive because her car was a Model 3. And of course, she was going to get another Tesla.
“People need to know. This is a good car. It’s fancy for some people. But it’s safe and I will get it again. And we got another Model 3.”
Note: Johnna is a Tesla shareholder and supports its mission.
Your feedback is important. If you have any comments, or concerns, or see a typo, you can email me at johnna@teslarati.com. You can also reach me on Twitter @JohnnaCrider1
Tesla Cybercab is using a unique strategy for picking up the correct rider, which is a crucial part of ride-hailing to ensure people end up in the right place and are charged the correct price.
Cybercab will utilize an RGB strip in its front light bar that will illuminate in a variety of different colors to mark itself.
This identifying mark will also appear in the Robotaxi app, giving riders in the same location a notable distinction in an effort to avoid any confusion regarding who should get in each vehicle.
🚨 Tesla is using different light bar colors to help riders understand which vehicle is theirs
Pretty cool strategy pic.twitter.com/eGMpEMeRpc
— TESLARATI (@Teslarati) August 27, 2026
Other ride-hailing services use similar strategies: Lyft and Uber rides are recognizable through driver identity, vehicle type and color, as well as license plate. Waymo will display the rider’s initials on top of the vehicle, letting them know that the specific vehicle for them has arrived.
Tesla’s strategy is unique and interesting, but there are some flaws. Cybercab’s main purpose is aimed toward being an autonomous ride for all, including those who have disabilities like being blind or even color blind.
Tesla will likely have something in the pipeline for those who cannot see colors or have limited vision. There will definitely be multiple ways to identify which vehicle is the one that “you” specifically ordered.
Cybercab is set to start giving public rides next Thursday, September 3, in Austin, as it announced a dedicated event last week and invited many members of the Tesla community.
Additionally, members of the public will be invited as well. Tesla has been offering employee rides in Cybercab for nearly two months.
Tesla has said goodbye to one customization option for its vehicles: the wrap service it launched several years ago.
After launching an in-house wrap service in August 2020 for the first time in China. In the U.S., it launched in October 2023. Tesla continued to expand the program and adjust it with better pricing and fewer options for the Cybertruck.
By December 2023, it was giving owners of the Model 3, Model Y, and the Cybertruck the opportunity to give their vehicle a fresh look with a vinyl wrap.
Tesla revamps in-house vinyl wrap service with better pricing
It was only available in five locations: Costa Mesa, Oceanside, Santa Clara, West Covina, all in California, and Seattle, Washington.
However, Tesla made some big adjustments to its shop, and the wrap service is officially gone:
Tesla has made a LOT of changes to its online shop recently — price increases, price cuts, new options, and several products being removed entirely.
Some of the biggest increases are wheel covers. 👀
📈 PRICE INCREASES
• 2017-2023 | Model 3 Aero Wheel Cover — Style: Refresh…— Phoenix Self-Driving 🐦🔥 (@PhoenixFSD) August 25, 2026
Wraps are very popular across the Tesla lineup, especially since the company offers relatively few colors. Many choose to wrap their Teslas with interesting colors, patterns, or even finishes, turning their cars from glossy to satin or matte.
However, Tesla’s wrap service was so limited geographically that it never really had a chance to get off the ground or compete with local shops. Every area in the United States is now overflowing with detailing shops, mobile detailers, and other automotive specialists, many of whom perform wrap services.
Tesla’s service was confined to the Pacific time zone and only spanned across two states. It was never going to be something Tesla was a major competitor in, nor was it going to disrupt the wrapping industry. Now that the program has ended, it seems pretty ideal to believe it was always going to be a short-term thing.
Along with the wrap service, Tesla removed several other products, but nothing too crazy. The Model 3 Door Pocket and Cupholder Liners, the Model S 19″ Magnetite Wheel and Winter Tire Package, Model X/Y Ski/Snowboard Carrier for Hitch Rack, Tesla’s Electric Summer Party Tee, and the Electric Summer Tee were the other items the company totally eliminated from its online shop.
News
Tesla Robotaxi fleet gets a brain upgrade ahead of Cybercab launch event
Tesla’s Robotaxi service now runs longer hours nationwide as its unsupervised fleet quietly grows larger.
Tesla’s Robotaxi service just got easier to catch, with the company’s official Robotaxi account noting that rides are now available from 6 a.m. to 10 p.m., seven days a week, across its operating footprint. The account also said its unsupervised fleet is “a lot bigger” than before, though without specifics. The bigger change is what Tesla says upgraded intelligence in vehicle distribution and routing is what’s actually cutting wait times, not a new Full Self-Driving version.
While Tesla did not name the team behind the upgrade, the language points to its AI and fleet software group rather than the driving stack itself. Vehicle distribution and routing in Robotaxi has functioned mostly as a dispatch problem with the software deciding which idle car goes to which rider, and how far it has to travel to get there. “Upgraded intelligence” suggests a smarter version of that dispatch logic, likely using demand forecasting to position idle cars near where riders are about to request them rather than reacting once a request comes in. Tesla’s AI division has built similar prediction systems for other parts of the business, including the neural networks that power FSD itself, so applying that same approach to fleet logistics would be a natural extension rather than a new discipline for the team.
Robotaxi now runs 6am to 10pm, 7 days/week
Unsupervised fleet is a lot bigger
Also, upgraded intelligence in vehicle distribution & routing means you wait less pic.twitter.com/UFZ4bqg2dZ
— Tesla Robotaxi (@robotaxi) August 26, 2026
Tesla is also about a week away from a separate robotaxi milestone. The company plans to launch Cybercab, its purpose built two seat robotaxi with no steering wheel or pedals, in Austin on September 3. Cybercab has been giving employees rides on public and private roads for weeks, and the September event is expected to fold those vehicles into the existing Robotaxi fleet within days of the launch.
Thank you so much @Tesla for inviting us to the Cybercab launch in Austin! 🤠 pic.twitter.com/F1rAR8zd5O
— TESLARATI (@Teslarati) August 22, 2026
Austin previously ran Robotaxi from 6 a.m. to 2 a.m. as of last September, a schedule set before the service expanded into Dallas, Houston, Miami, Tampa, Orlando and the Bay Area. Wednesday’s post did not specify whether that extended overnight window still applies in Austin specifically or whether 6 a.m. to 10 p.m. is now the standard across every market. Tesla’s post, visible on its official Robotaxi account, framed the change simply as fewer riders waiting around for a car.
Whether the wider hours hold once Cybercab enters the fleet next week is the next thing worth watching. Tesla has tended to expand Robotaxi in increments, first geofence, then hours, then fleet size, and each step so far has arrived without much advance notice.
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Tesla Cybercab uses a unique strategy for picking up the right rider
Tesla ends in-house wrap service that always seemed like a short-term program
