Connect with us

News

Tesla to allow service requests with ‘1 or 2 taps’ in mobile app, says Elon Musk

[Credit: Chris Kern/Twitter]

Published

on

Earlier this year, Elon Musk noted that Tesla owners would be able to request service for their vehicles through their smartphones. During his announcements then, Musk stated that the higher operating costs of the smartphone-based service requests would be “worth doing” for the company, considering that it would result in better “owner happiness.”

A recent set of tweets from Elon Musk provided a number of additional details for the company’s upcoming mobile app-based service request system. For one, Musk stated that the company is “adding functionality to the Tesla phone app allowing owners to request service for top issues” with just one or two taps. With such a system in place, owners of Tesla’s electric cars would soon be able to request service in a manner that is convenient and quick.

Advertisement

Musk further noted that in the event of a breakdown or accident (assuming that there are no injuries, of course), Tesla Service would arrive at the scene with a top-of-the-line loaner vehicle that’s ready for use. While a vehicle is being repaired, Tesla could also push data to the mobile app that would allow owners to view updates on the progress of their electric cars’ diagnosis.

With the ongoing production ramp of the Model 3, Tesla is now at a point where the size of its fleet is bound to get larger over the coming quarters and years. The release of high-volume vehicles like the Model Y, and possibly even the Tesla pickup truck, as well as the arrival of other vehicles like the Tesla Roadster and the Tesla Semi, would all but increase the number of the company’s electric cars on the road.

Advertisement

The increasing number of Tesla electric cars highlight the need to deploy a service system that can handle the needs and demands of a large fleet. Tesla is already preparing for such a scenario by improving its service capabilities, such as the launch of in-house body shops that are capable of conducting minor bodywork repair, as well as the ramp of its mobile service vehicles. Tesla mentioned these improvements specifically in the company’s Q3 2018 Update Letter.

“We expect our Services and Other business to continue to grow mainly due to used car sales volumes. We will increase investment in our service infrastructure in North America through (the) deployment of new service locations and additional mobile service vehicles.”

Tesla’s Support Page notes that Roadside Assistance services are offered to owners as a way to “minimize inconvenience” in the event that a vehicle becomes inoperable. The service, which is available 24/7, is provided for the first four years of ownership, or 50,000 miles. Depending on the car, additional coverage for the battery and drive unit are also offered with a separate policy for 8 years or 125,000 miles, or 8 years and unlimited miles.

Tesla Roadside Assistance currently offers transportation services of up to 500 miles to the nearest Service Center in the event of a warrantable breakdown that renders the vehicle undrivable. Flat tire services, aid in the event that an owner is locked outside the car, and assistance in the event that an electric car runs out of range, are also offered as part of Tesla’s Roadside Assistance services.

Advertisement

Tesla stands as one of the carmakers in the market today with a high Net Promoter Score. IndexNPS, which tracks the NPS scores of companies, notes that Tesla’s score of 96 is higher than legacy carmakers like Porsche, Audi, Toyota, Subaru, Honda, Hyundai and GMC, whose scores range between 73 and 84. One of the reasons behind these is the company’s proactive approach to improving its services, as evidenced by the expansion of its mobile service fleet, as well as its mobile app’s upcoming capability to conduct service requests.

Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

Advertisement
Comments

Elon Musk

Elon Musk offers to pay TSA salaries as government shutdown leaves agents without paychecks

Elon Musk offered to personally cover TSA salaries as the DHS shutdown deepens travel chaos nationwide.

Published

on

By

Elon Musk says that he is willing to personally cover the salaries of Transportation Security Administration (TSA) workers caught in the crossfire of a partial government shutdown that has now dragged on for over a month. “I would like to offer to pay the salaries of TSA personnel during this funding impasse that is negatively affecting the lives of so many Americans at airports throughout the country,” Musk wrote.


The offer arrives as Congress let funding expire for the Department of Homeland Security on February 14, amid a disagreement over immigration enforcement, leaving most TSA employees classified as essential and on duty but working without pay. The timing could not be more disruptive, as the shutdown is colliding directly with spring break travel season when millions of Americans are in the air.

This is not the first time TSA workers have endured this kind of hardship. TSA agents are being asked to work without pay until congressional action unblocks their paychecks, having previously held out through the longest government shutdown in U.S. history at 43 days. The pattern reveals a systemic failure in how Congress funds critical security infrastructure, and Musk’s offer shines a spotlight on that recurring failure at a moment when the public is directly feeling its effects through long lines and terminal closures.

Advertisement

Whether Musk can legally follow through remains unclear, as federal law generally prohibits government employees from receiving outside compensation related to their official duties.

Continue Reading

Elon Musk

Elon Musk launches TERAFAB: The $25B Tesla-SpaceXAI chip factory that will rewire the AI industry

Tesla, SpaceX, and xAI unveiled TERAFAB, a $25B chip factory targeting one terawatt of AI compute annually.

Published

on

By

Tesla TERAFAB Factory in Austin, Texas

Elon Musk took the stage over the weekend at the defunct Seaholm Power Plant in Austin, Texas, to officially unveil TERAFAB, a $20-25 billion joint venture between Tesla, SpaceX, and xAI that he described as “the most epic chip building exercise in history by far.” The announcement marks the most ambitious infrastructure bet Musk has made since Gigafactory 1 in Sparks, Nevada, and it fuses three of his companies into a single, vertically integrated AI hardware machine for the first time.

TERAFAB is designed to consolidate every stage of semiconductor production under one roof, including chip design, lithography, fabrication, memory production, advanced packaging, and testing.  At full capacity, the facility would scale to roughly 70% of the global output from the current world’s largest semiconductor foundry from Taiwan Semiconductor Manufacturing Company (TSMC).

Elon Musk’s stated goal is one terawatt of computing power annually, split between Tesla’s AI5 inference chips for vehicles and Optimus robots, and D3 chips built specifically for SpaceXAI’s orbital satellite constellation.

Tesla Terafab set for launch: Inside the $20B AI chip factory that will reshape the auto industry

Advertisement

The logic behind the merger of these three entities is rooted in a supply chain crisis Musk has been signaling for over a year. At Tesla’s Q4 2025 earnings call, he warned investors that external chip capacity from TSMC, Samsung, and Micron would hit a ceiling within three to four years. “We’re very grateful to our existing supply chain, to Samsung, TSMC, Micron and others,” Musk acknowledged at the Terafab event, “but there’s a maximum rate at which they’re comfortable expanding.” Building in-house was, in his framing, not a strategic option, but a necessity.

The space angle is where the announcement becomes genuinely unprecedented. Musk said 80% of Terafab’s compute output would be directed toward space-based orbital AI satellites, arguing that solar irradiance in space is roughly 5x greater than at Earth’s surface, and that heat rejection in vacuum makes thermal scaling viable. This directly feeds the SpaceXAI vision, which is betting that within two to three years, running AI workloads in orbit will be cheaper than doing so on the ground. The satellites, powered by constant solar energy, would effectively turn low Earth orbit into the world’s largest data center.

Will Tesla join the fold? Predicting a triple merger with SpaceX and xAI

Historically, this announcement threads together every major Musk initiative of the past two years: the xAI-SpaceX merger, Tesla’s $2.9 billion solar equipment talks with Chinese suppliers, the 100 GW domestic solar manufacturing push, the Optimus humanoid robot program, and Starship’s development. TERAFAB is the capstone that ties them into a single coherent architecture — chips made on Earth, launched by SpaceX, powered by Tesla solar, run by xAI, and ultimately extended to the Moon.

Advertisement

“I want us to live long enough to see the mass driver on the moon, because that’s going to be incredibly epic,”Musk said during the presentation.

Advertisement
Continue Reading

News

Rolls-Royce makes shocking move on its EV future

When Rolls-Royce unveiled its first all-electric model, the Spectre, in 2022, former CEO Torsten Müller-Ötvös declared the brand would cease production of internal combustion engine vehicles by the end of the decade.

Published

on

Rolls Royce Wheels
Credit: BMW Group

Rolls-Royce made a shocking move on its EV future after planning to go all-electric by the end of the decade. Now, the company is tempering its expectations for electric vehicles, and its CEO is aiming to lean on its legacy of high-powered combustion engines to lead it into the future.

In a significant reversal, Rolls-Royce Motor Cars has scrapped its ambitious plan to become an all-electric manufacturer by 2030. The luxury British marque announced the decision amid sustained customer demand for traditional combustion engines and shifting regulatory landscapes.

When Rolls-Royce unveiled its first all-electric model, the Spectre, in 2022, former CEO Torsten Müller-Ötvös declared the brand would cease production of internal combustion engine vehicles by the end of the decade.

The move aligned with the industry’s broader push toward electrification, promising silent, effortless power befitting the “Rolls-Royce of cars.”

Advertisement

However, new CEO Chris Brownridge, who assumed the role in late 2023, has reversed course. “We can respond to our client demand … we build what is ordered,” Brownridge stated.

The company will continue offering its iconic V12 engines, which remain a cornerstone of its heritage and appeal to discerning buyers who appreciate the distinctive sound and character. He noted the original pledge was “right at the time,” but “the legislation has changed.”

While not abandoning electric vehicles entirely, the Spectre remains in production, with an electric Cullinan option forthcoming; the decision marks the end of a strict all-EV timeline. Relaxed emissions regulations and slowing EV demand, evidenced by a 47 percent drop in Spectre sales to 1,002 units in 2025, forced the reconsideration.

It was a sign that perhaps Rolls-Royce owners were not inclined to believe that the company’s all-EV future was the right move.

Advertisement

Rolls Royce customers want more EVs, says company CEO

Rolls-Royce joins a growing roster of automakers reevaluating aggressive electrification targets.

Fellow luxury brand Bentley has pushed its full electrification from 2030 to 2035, while continuing to offer hybrids and ICE models. Mercedes-Benz walked back its 2030 all-EV goal, now aiming for about 50% electrified sales while keeping combustion engines into the 2030s. Porsche has abandoned its 80% EV sales target by 2030, delaying models and extending hybrids.

Mainstream giants are following suit. Honda canceled its U.S. EV plans, including the 0-Series and Acura RSX, facing a $15.7 billion hit as it doubles down on hybrids. Ford and General Motors have incurred tens of billions in writedowns, canceling models and pivoting to hybrids amid an industry total exceeding $70 billion in charges.

Advertisement

This trend reflects a pragmatic shift driven by infrastructure gaps, consumer preferences, and policy changes. In the ultra-luxury segment, where emotional connection reigns, automakers are prioritizing flexibility over rigid deadlines, ensuring brands like Rolls-Royce evolve without alienating their core clientele.

Continue Reading