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Tesla to release over-the-air software update to fix seat belt chime malfunction on 817k cars

Tesla Model S interior rear seat touchscreen armrest (Credit: Tesla)

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Tesla is rolling out an over-the-air software update to fix a seat belt chime issue that may result in drivers not being aware that they are not buckled in. The recall covers a total of 817,143 vehicles, comprised of 2021-2022 Tesla Model S, 2021-2022 Tesla Model X, 2017-2022 Tesla Model 3, and 2020-2022 Tesla Model Y. 

A notice filed by the National Highway Traffic Safety Administration (NHTSA) on Thursday described the nature of the seat belt chime issue. According to the NHSTA’s Safety Recall Report, a software error may prevent a warning chime from activating even if drivers do not have their seat belts on. As of January 31, 2022, Tesla is not aware of any warranty claims, field reports, crashes, injuries, or fatalities related to the condition.

The following describes the nature of the seat belt malfunction issue, as outlined in the NHTSA’s Safety Recall Report

“FMVSS 208, S7.3 (a)-(1), requires the audible seat belt reminder chime to activate upon vehicle start (i.e., driver presses the brake pedal after entering the vehicle) if the driver seat belt is not detected as buckled. On certain MY 2021-2022 Model S and Model X vehicles and on all MY Model 3 and Model Y vehicles, a software error may prevent the chime from activating upon vehicle start under certain circumstances. 

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“This condition is limited to circumstances where the chime was interrupted in the preceding drive cycle and the seat belt was not buckled subsequent to that interruption (e.g., the driver exited the vehicle in the preceding drive cycle while the chime was active and later returned to the vehicle, creating a new drive cycle). This condition does not affect the audible seat belt reminder chime from activating when the vehicle exceeds 22 km/h and the driver seat belt is not detected as buckled. The condition also does not affect the reliability and accuracy of the accompanying visual seat belt reminder at any point.”

The seat belt chime issue was initially brought to Tesla’s attention by the South Korea Automobile Testing & Research Institute (KATRI) on January 6, 2022. From January 10 to 22, 2022, Tesla’s vehicle software and homologation teams conducted an investigation on the condition, as well as the scope of the issue. A recall determination was made by Tesla voluntarily on January 25, 2022, though the fix would be rolled out through a free software update, similar to other patches that the company rolls out to its fleet regularly. 

It should be noted that a fix for the seat belt chime issue started rolling out in software update 2021.43.101.1, which was initially introduced to the Model 3 and Model Y on January 27, 2022. Tesla Model S and Model X vehicles who were affected by the issue started receiving the software update with the seat belt chime fix the next day, on January 28, 2022. Similar to the recalls that the company recently initiated for its vehicles, owners who are affected by the issue are not required to take any specific actions for their vehicles, except to ensure that their cars are connected to the internet. 

Tesla’s remedy to the seat belt chime issue can be viewed below. 

“A firmware release will correct the software error, so that the audible seat belt reminder chime will reset if it is interrupted while chiming. Firmware release 2021.43.101.1, which includes this remedy, was introduced in Model 3 and Model Y production on January 27, 2022, and in Model S and Model X production on January 28, 2022. Separately, firmware release 2022.4.5, which also includes this remedy, will deploy over-the-air (“OTA”) to delivered vehicles in early February 2022.

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“No further action is necessary from owners whose vehicles are equipped with firmware release 2021.43.101.1 or 2022.4.5 or a later release. New vehicles will not be delivered to customers without 2021.43.101.1 or 2022.4.5 or a later release. Tesla does not plan to include a statement in the Part 577 owner notification about pre-notice reimbursement to owners because there is no paid repair relating to the underlying condition and owners will receive the remedy free of charge with an OTA firmware release.” 

The NHTSA’s Safety Recall Report on Tesla’s seat belt chime issue could be viewed below. 

RCLRPT-22V045-3599 by Simon Alvarez on Scribd

Don’t hesitate to contact us with news tips. Just send a message to simon@teslarati.com to give us a heads up.

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla creates clever solution to simplify and improve its Service

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

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Credit: Tesla

Tesla has created a clever solution to simplify and improve its Service. Tesla performs most of the services that are needed on its vehicles at its company-owned Service Centers.

However, service has been a weak point of the company, as some regions have fewer Service Centers than others. This can cause long wait times for Tesla owners in some parts of the country.

There are also instances where customers do not agree with what Tesla is saying about their vehicle. In fact, one instance that revealed this new change Tesla is making to its Service was precisely that.

One owner posted on X that his vehicle’s battery seal had failed after a recall was issued. Tesla insurance and Tesla Service both did not assist, and it took CEO Elon Musk stepping in to get the issue resolved:

Another owner suggested there should be a more streamlined communications process between the customer and the Service Center, a solution that has been missing.

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Elon Musk wants Tesla Service to fix two-thirds of cars in the same day

Jegannathan said that Tesla has started to share local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

It is available in a handful of locations already, and Jegannathan said that once abuse guardrails are built, this will expand to all locations:

This would be a major improvement in the Service portion of Tesla’s business. There are common disagreements between Service and customers, specifically when Service’s suggestions don’t align with the customer’s beliefs.

When it comes to things like a warranty claim, these issues are not really up for interpretation. Instead, the repairs should be made. If there is a misunderstanding on Service’s side, a simple message from the customer could have resolved the issue. That’s basically what happened here.

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Investor's Corner

Tesla gets its best analysis from Morgan Stanley as ‘it’s all about to change’

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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(Credit: Tesla)

Tesla has gotten perhaps its best analysis from Morgan Stanley in quite some time, as the Wall Street firm claims that “it’s all about to change.”

That phrase could be used for both the company’s status and the world in general.

Analyst Adam Jonas said in a new note on Thursday to investors that Tesla could be one of the major winners in terms of the global transition from what it is now to what it will be.

He describes the global shift that will occur over the next few years:

“Have you interacted with a robot today? Have you even seen a robot today? No? Well, take a mental picture because it’s all about to change. When we meet someone who has never been in a Waymo or a Tesla Cybercab (which is most people), we frequently see a wince and a response such as ‘I’m not sure I’d feel comfortable getting in a car without a driver.’ We imagine going back in time to 1903 and asking people if they’d feel comfortable in an airplane.'”

The same technological revolutions that have occurred over the past 150 years will continue to occur again and again. We are on the verge of another, Jonas believes, as companies like Tesla are working on artificial intelligence tech, which includes changing the way we look at things like transportation and labor.

Jonas includes an interesting tidbit in his note about how humanoid robots could change wages, and how it could work into the advantage of Tesla, especially as it is developing its own Optimus robot:

“We estimate 1 humanoid robot at $5/hour can do the work of 2 humans at $25/hour, generating an NPV of approximately $200k/humanoid. 1 robot shaped car can potentially drive down cost/mile of a ride share vehicle to <$0.20 mile (1/10th human-driven ride-share).”

Jonas sees Tesla as a key player in how AI will impact things like manufacturing and various automotive industries, and he believes there is long-term potential for AI, robomobility, and even autonomous eVTOL platforms.

Tesla stock: Morgan Stanley says eVTOL is calling Elon Musk for new chapter

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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Elon Musk

Tesla expands Robotaxi program in Austin to new riders

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

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Credit: @TerrapinTerpene/X

Tesla is expanding its Robotaxi program in Austin, Texas, as several people have received invitations to participate and take rides.

Tesla first launched the Robotaxi platform on June 22. It invited a handful of people to participate in the first-ever public rides. We were lucky enough to get an invitation, and our permissions have been expanded in the Bay Area pilot program as well.

The group was small and consisted of big names in the Tesla community. It expanded and is continuing to offer these exclusive invitations to notable members of the Tesla community.

There have been fewer than five subsequent invitations after the first group’s were sent in late June:

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

Tesla’s new Robotaxi geofence shape is an FU by Elon Musk to the competition

“We are being very cautious. We do not want to take any chances, so we are going to go cautiously. But the service areas and the number of vehicles in operation will increase at a hyper-exponential rate,” CEO Elon Musk said during the Q2 Earnings Call.

Eventually, the Robotaxi platform will not require an invite, and it will operate without geofences. Musk believes Tesla can get there within three or six months, and plans to have at least half of the U.S. population with access to a Robotaxi by the end of the year:

“I think we will probably have autonomous ride-hailing in probably half the population of the U.S. by the end of the year. That’s at least our goal, subject to regulatory approvals. I think we will technically be able to do it. Assuming we have regulatory approvals, it’s probably addressing half the population of the U.S. by the end of the year.”

Tesla plans to have regulatory approval in Nevada, Arizona, and Florida sooner than in other states.

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