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Tesla issues statement on fatal Model X crash as NTSB opens investigation
Tesla has opened up on what it knows so far about the fatal Model X crash that occurred last week near Mountain View, CA. According to the company, the ill-fated vehicle’s logs have not been retrieved yet due to the severity of the crash, but it is proactively cooperating with authorities to investigate the tragic accident.
The company noted that Tesla owners have driven over the same stretch of road where the fatal accident occurred about 85,000 times on Autopilot since the advanced driver-assist system was introduced back in 2015. Tesla vehicles on Autopilot have passed through the same area 20,000 times, and roughly 200 successful Autopilot trips are completed on the same stretch of road every day, notes the Silicon Valley-based electric carmaker.
The damage to the vehicle was extensive, with Tesla stating that it had not seen “this level of damage to a Model X” prior to last week’s fatal accident. Based on pictures taken from the aftermath of the crash, the entire front of the Model X was ripped off from the impact.
According to Tesla, one of the reasons behind this damage is that the crash attenuator — a safety barrier designed to reduce the damage to vehicles during road accidents — had not been replaced prior to the crash. Crash attenuators, also known as crash cushions and impact cushions, absorb and reduce the impact to a vehicle in the event of an accident.
In the case of the ill-fated Model X, however, the crash cushion was all but gone, causing the electric SUV to hit the concrete barrier. A comparison of the state of the crash attenuator could be seen below, with the left image being taken from Google street view and the right image being taken from a dashcam footage a day before the Model X accident.
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- The aftermath of a fatal Tesla Model X accident. (Credit: Mercury News/Twitter)
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- The aftermath of a fatal Tesla Model X accident. [Credit: Dean C. Smith/Twitter]
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- The aftermath of a fatal Tesla Model X accident. [Credit: Dean C. Smith/Twitter]
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- The aftermath of a fatal Tesla Model X accident. [Credit: Dean C. Smith/Twitter]
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- The aftermath of a fatal Tesla Model X accident. (Credit: ABC News Radio/Twitter)
The batteries of the Model X caught fire in the immediate aftermath of the accident. In Tesla’s blog post, the company asserted that its vehicles’ battery packs are designed in a way that when a fire does occur, the flames spread slowly to give the car’s passengers time to exit the vehicle. As noted by the company, this appears to be the case during the accident, as there were no occupants on the Model X when its batteries caught fire.
Tesla expressed its sympathy to the family of the ill-fated Model X’s driver. The man was retrieved from his vehicle and taken to a medical facility, where he tragically succumbed to his injuries. Tesla has not released the name of the Model X’s driver, out of respect for the man’s family.
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The National Transport Safety Board recently announced that it is sending two of its investigators to conduct a field investigation to study the fatal Model X crash. According to the NTSB, its investigators will look into factors involving the accident, including the post-crash fire from the car’s batteries.
2 NTSB investigators conducting Field Investigation for fatal March 23, 2018, crash of a Tesla near Mountain View, CA. Unclear if automated control system was active at time of crash. Issues examined include: post-crash fire, steps to make vehicle safe for removal from scene.
— NTSB Newsroom (@NTSB_Newsroom) March 27, 2018
The Tesla Model X has a 5-star safety rating from the National Highway Traffic Safety Administration (NHTSA). The electric SUV is equipped with 12 airbags and a huge crumple zone on the front, thanks to the absence of an internal combustion engine. Just last December, we reported on a Model X that got T-boned in a traffic accident in Dayton, Ohio. While the collision was severe, the Model X’s driver was able to walk away from the crash unharmed.
Tesla has started to deploy the 2026 Summer Update to owners across its fleet, and among the biggest changes are improvements to Navigation, a new startup animation for the Model 3 and Model Y, Caraoke scoring, and new capabilities for Grok.
As the update has started making its way to some cars, we can now see a few of the features operating in real-time. We will show you what some of the new features look like in this article, along with some additional details on what changed.
Not all of the new features in the 2026 Summer Update have quite made an appearance, but some of them have, so we’ll show those here:
New Animation Screen for 3/Y
Tesla is rolling out a new startup animation for Tesla Model 3 and Model Y owners. This is present in Launch Edition and Performance Model 3 and Model Y, but other trim levels do not have anything like this.
The new animation screen on Model 3/Y with the 2026 Summer Update
Apparently color will also be customizable: pic.twitter.com/wSdwggtG3S
— TESLARATI (@Teslarati) July 27, 2026
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Owners can adjust the color associated with the startup animation to suit their preferences. It is a surprise that more automakers do not focus on this animation for their vehicles; it can be a great first impression piece and make the car immediately feel more luxurious.
Tesla has included this on more premium trims, but it is nice to see it on the Model 3 and Model Y.
Grok Improvements
Grok can now adjust more things in the car outside of the Navigation system. Now, drivers can adjust anything from climate to driving settings by simply speaking to the AI assistant in the car:
@Tesla‘s AI assistant (Grok) with its new vehicle commands in action.
Set the climate, your destination and vehicle settings all in one go! pic.twitter.com/0bBTqaAk6G
— Not a Tesla App (@NotATeslaApp) July 28, 2026
You don’t even have to push a button, either. Instead, you can just say “Hey, Grok,” if you have it enabled. That feature rolled out with the 2026 Spring Update just a few months back.
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This is a great feature, especially pertinent for the Robotaxi platform, as there will be no buttons inside the Cybercab when it eventually starts giving rides to the public. It also broadens Grok’s capabilities, which were relatively limited in terms of vehicle setting adjustments beforehand.
Tesla briefly offered one Robotaxi part in its Parts Catalog for your personal car, only to remove it just a short time after it was first noticed.
Tesla’s Robotaxi camera washer apparatus was briefly available for purchase on the company’s Online Parts Catalog. The camera washer was first noticed on Model Y Robotaxi vehicles about six months ago in Austin.
🚨 Tesla looks to have installed Camera Washers on the side repeater cameras on Robotaxis in Austin
pic.twitter.com/xemRtDtlRR— TESLARATI (@Teslarati) January 23, 2026
First noticed by Not a Tesla App, the Camera Washer entries appeared for the new “Juniper” Model Y under a category called “Halo,” which has also now disappeared. Interestingly, Halo probably is related to Tesla’s internal “Project Halo,” which was a project that aimed to retrofit customer-owned Model Ys into functional Robotaxis.
This hardware addition would likely be required for the vehicle to operate as a Robotaxi, as the Camera Washer seems to be a non-negotiable part of the vision-based system Tesla utilizes for self-driving efforts.
However, this part has since been removed and is no longer visible on the EPC.
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Now the true question lingers: Why would Tesla add this Camera Washer to the Model Y parts catalog? Is it planning to make it available for owners to utilize on their own cars for personal use, or will it become a prerequisite for Robotaxi operation in customer-owned cars?
While discussing the upgrade options for Hardware 3 vehicles during the Q1 Earnings Call, Tesla CEO Elon Musk had said that the company could establish small, satellite shops that would upgrade cameras and self-driving computers. Perhaps this same strategy could be utilized for vehicles that want to be included in Robotaxi but do not have the correct hardware.
AI4 is currently represented as capable of unsupervised self-driving, and the same was said about HW3 at one point, only for Tesla to admit last quarter that it would, unfortunately, not be possible. Perhaps AI4 vehicles might need this camera washer as a prerequisite, just as HW3 cars will need that camera and computer upgrade.
This could be the first hint of that’s where we are headed.
Tesla has started rolling out a broader change to the ride experience for its Robotaxi fleet by silencing turn signals, but the change is certainly polarizing.
Tesla has generally made it clear that its purpose-built ride-hailing platform, Robotaxi, will cater to the rider in nearly every way possible. This includes having climate preferences, music, and other personal settings loaded up in the car as the rider enters.
But Tesla is taking it a step further by muting turn signal chimes altogether, a change that appears to be a way to make the ride more peaceful:
Tesla has finally turned off the blinker/turn signal noises in their Model Y Robotaxis.
This is a small update, but will definitely be noticeable for riders. It didn’t really make much sense to leave the turn signal sound on when it’s Unsupervised. pic.twitter.com/ITwx60PAMO
— Sawyer Merritt (@SawyerMerritt) July 27, 2026
However, there are a handful of people who are not thrilled about this change. Turn signals are a conditioned part of the human mind for those who ride in a car regularly.
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Taking a turn without one feels strange and odd, and not hearing it click while activated could set off some alarms for riders, who might use the noise as confirmation that other drivers know of their intention to turn.
I kind of like it being on, threw me off when riding with Zoox who has had it disabled
— Dan Burkland (@DBurkland) July 27, 2026
Turn signal noises are still audible in customer cars, so if you use FSD in your personal vehicle, you will still hear the turn signal.
The move is certainly one that is unique, but not one that separates it from other ride-sharing services. In a normal car, the clicking sound confirms to the driver that the blinker is active. In a fully driverless Robotaxi, that feedback serves no purpose for passengers, other than peace of mind.
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