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Tesla chargers rank highest in EV charging network customer satisfaction study

Credit: Tesla Greater China/Twitter

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Tesla Destination chargers and the Tesla Supercharger Network have ranked the highest in JD Power’s inaugural US Electric Vehicle Experience (EVX) Public Charging Study.

Tesla’s Destination chargers ranked the highest among Level 2 point operators, with a score of 689 points out of 1,000. Tesla’s Supercharger Network ranked the highest among DC fast chargers, scoring 733 points.

JD Power highlighted two key points in the study that revealed areas where EV charging still needed to improve.

One key point referred to owners’ mixed feelings over the availability of public charging stations. There are still areas where public charging stations are scarce, resulting in a drop in satisfaction from owners.

Another key point the study revealed was the most-cited problems from BEV and PHEV owners. Owners often found issues with the lack of available chargers at stations and were not pleased with long wait times.

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“Public charging infrastructure is a key component in the overall adoption of electric vehicles by the broad population,” said Brent Gruber, senior director of global automotive at JD Power.

“Unfortunately, the availability of public charging is the least satisfying aspect of owning an EV. Owners are reasonably happy in situations where public charging is free, doesn’t require a wait, and the location offers other things to do—but that represents a best-case scenario. The industry needs to make a significant investment in public charging to assure a level of convenience and satisfaction that will lure potentially skeptical consumers to EVs,” Gruber added.

Before the study was released, Tesla announced its plans to open its Supercharger network to non-Tesla EVs. The move would make at least 25,000 chargers available to non-Tesla EV owners worldwide.

Tesla seems to understand the significance and impact of charging stations on the EV market. After all, a strong infrastructure for electric and plug-in hybrid vehicles could support growth in the market. It could also help non-Tesla EVs improve their utility.

“For the first time, the market value of an EV on the road can be impacted by something that is not attached to the car itself,” Recurrent CEO Scott Case told Teslarati.

Case was referring to the value charging stations added to EVs or PHEVs. He explained that part of the reason Teslas retain or increase their value was because the company keeps growing its charging stations. More charging stations boost owners’ experience by increasing the usability of EV and PHEVS, which in turn raises their value.

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“And now, if Tesla Supercharger networks open up to you—the biggest network–your car has a higher utility to you and to a future owner, so actually the car may actually appreciate in value for anybody that is holding one now,” Case said.

Read JD Power’s study below!

2021 J.D. Power US Electric Vehicle Experience (EVX) Public Charging Study by Maria Merano on Scribd

The Teslarati team would appreciate hearing from you. If you have any tips, reach out to me at maria@teslarati.com or via Twitter @Writer_01001101.

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Maria--aka "M"-- is an experienced writer and book editor. She's written about several topics including health, tech, and politics. As a book editor, she's worked with authors who write Sci-Fi, Romance, and Dark Fantasy. M loves hearing from TESLARATI readers. If you have any tips or article ideas, contact her at maria@teslarati.com or via X, @Writer_01001101.

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Waymo rider data hints that Tesla’s Cybercab strategy might be the smartest, after all

These observations all but validate Tesla’s controversial two-seat Cybercab strategy, which has caught a lot of criticism since it was unveiled last year.

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Credit: wudapig/Reddit

Toyota Connected Europe designer Karim Dia Toubajie has highlighted a particular trend that became evident in Waymo’s Q3 2025 occupancy stats. As it turned out, 90% of the trips taken by the driverless taxis carried two or fewer passengers. 

These observations all but validate Tesla’s controversial two-seat Cybercab strategy, which has caught a lot of criticism since it was unveiled last year.

Toyota designer observes a trend

Karim Dia Toubajie, Lead Product Designer (Sustainable Mobility) at Toyota Connected Europe, analyzed Waymo’s latest California Public Utilities Commission filings and posted the results on LinkedIn this week.

“90% of robotaxi trips have 2 or less passengers, so why are we using 5-seater vehicles?” Toubajie asked. He continued: “90% of trips have 2 or less people, 75% of trips have 1 or less people.” He accompanied his comments with a graphic showing Waymo’s occupancy rates, which showed 71% of trips having one passenger, 15% of trips having two passengers, 6% of trips having three passengers, 5% of trips having zero passengers, and only 3% of trips having four passengers.

The data excludes operational trips like depot runs or charging, though Toubajie pointed out that most of the time, Waymo’s massive self-driving taxis are really just transporting 1 or 2 people, at times even no passengers at all. “This means that most of the time, the vehicle being used significantly outweighs the needs of the trip,” the Toyota designer wrote in his post.

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Cybercab suddenly looks perfectly sized

Toubajie gave a nod to Tesla’s approach. “The Tesla Cybercab announced in 2024, is a 2-seater robotaxi with a 50kWh battery but I still believe this is on the larger side of what’s required for most trips,” he wrote.

With Waymo’s own numbers now proving 90% of demand fits two seats or fewer, the wheel-less, lidar-free Cybercab now looks like the smartest play in the room. The Cybercab is designed to be easy to produce, with CEO Elon Musk commenting that its product line would resemble a consumer electronics factory more than an automotive plant. This means that the Cybercab could saturate the roads quickly once it is deployed.

While the Cybercab will likely take the lion’s share of Tesla’s ride-hailing passengers, the Model 3 sedan and Model Y crossover would be perfect for the remaining  9% of riders who require larger vehicles. This should be easy to implement for Tesla, as the Model Y and Model 3 are both mass-market vehicles. 

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Elon Musk and James Cameron find middle ground in space and AI despite political differences

Musk responded with some positive words for the director on X.

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Gage Skidmore, CC BY-SA 4.0 , via Wikimedia Commons

Avatar director James Cameron has stated that he can still agree with Elon Musk on space exploration and AI safety despite their stark political differences. 

In an interview with Puck’s The Town podcast, the liberal director praised Musk’s SpaceX achievements and said higher priorities must unite them, such as space travel and artificial intelligence. Musk responded with some positive words for the director on X.

A longtime mutual respect

Cameron and Musk have bonded over technology for years. As far back as 2011, Cameron told NBC News that “Elon is making very strong strides. I think he’s the likeliest person to step into the shoes of the shuttle program and actually provide human access to low Earth orbit. So… go, Elon.” Cameron was right, as SpaceX would go on to become the dominant force in spaceflight over the years. 

Even after Musk’s embrace of conservative politics and his roles as senior advisor and former DOGE head, Cameron refused to cancel his relationship with the CEO. “I can separate a person and their politics from the things that they want to accomplish if they’re aligned with what I think are good goals,” Cameron said. Musk appreciated the director’s comments, stating that “Jim understands physics, which is rare in Hollywood.”

Shared AI warnings

Both men have stated that artificial intelligence could be an existential threat to humanity, though Musk has noted that Tesla’s products such as Optimus could usher in an era of sustainable abundance. Musk recently predicted that money and jobs could become irrelevant with advancing AI, while Cameron warned of a deeper crisis, as noted in a Fox News report.

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“Because the overall risk of AI in general… is that we lose purpose as people. We lose jobs. We lose a sense of, ‘Well, what are we here for?’” Cameron said. “We are these flawed biological machines, and a computer can be theoretically more precise, more correct, faster, all of those things. And that’s going to be a threshold existential issue.”

He concluded: “I just think it’s important for us as a human civilization to prioritize. We’ve got to make this Earth our spaceship. That’s really what we need to be thinking.”

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Blue Origin announces Super-Heavy New Glenn 9×4 to Rival SpaceX Starship

The announcement followed the company’s successful NG-2 launch on November 13.

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Credit: Blue Origin/X

Blue Origin has revealed plans to develop New Glenn 9×4, a “super heavy” rocket designed to deliver 70 metric tons to low-Earth orbit and directly compete with SpaceX’s Starship. 

The announcement followed the company’s successful NG-2 launch on November 13, which deployed NASA’s ESCAPADE (Escape and Plasma Acceleration Dynamics Explorers) Mars mission and landed the first stage.

Upgraded engines and reusability

As noted in a Universe Today report, Blue Origin will roll out upgraded BE-4 engines producing 640,000 lbf each, up from 550,000 lbf, starting with NG-3. This should boost the New Glenn rocket’s total first-stage thrust to 4.5 million pounds. Upper-stage BE-3U engines are expected to improve from 320,000 lbf to 400,000 lbf over the next few flights as well.

“These enhancements will immediately benefit customers already manifested on New Glenn to fly to destinations including low-Earth orbit, the Moon, and beyond. Additional vehicle upgrades include a reusable fairing to support increased flight rates, an updated lower-cost tank design, and a higher-performing and reusable thermal protection system to improve turnaround time,” Blue Origin noted. 

New Glenn “Super Heavy” 9×4

The super-heavy New Glenn 9×4, with nine BE-4s on the booster, four BE-3Us on the upper stage, will feature an 8.7-meter payload fairing. Blue Origin expects New Glenn 9×4 to be capable of transporting 70 metric tons to LEO, 14 tons to GSO, and 20 tons to trans-lunar injection, as noted by the company in a blog post. This is very impressive, as New Glenn 9×4’s capacity exceeds Falcon Heavy, SpaceX’s largest rocket available to consumers today. Falcon Heavy is capable of carrying up to 64 metric tons to low Earth orbit in a fully expendable configuration.

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That being said, SpaceX’s Starship’s capacity is extremely impressive. As per SpaceX, Starship is designed to be capable of carrying up to 100-150 metric tonnes to orbit in its fully reusable configuration. At its expendable configuration, Starship’s capacity enters unheard-of territory, with SpaceX stating that the vehicle could transport 250 metric tonnes of cargo. 

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