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Tesla chargers rank highest in EV charging network customer satisfaction study

Credit: Tesla Greater China/Twitter

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Tesla Destination chargers and the Tesla Supercharger Network have ranked the highest in JD Power’s inaugural US Electric Vehicle Experience (EVX) Public Charging Study.

Tesla’s Destination chargers ranked the highest among Level 2 point operators, with a score of 689 points out of 1,000. Tesla’s Supercharger Network ranked the highest among DC fast chargers, scoring 733 points.

JD Power highlighted two key points in the study that revealed areas where EV charging still needed to improve.

One key point referred to owners’ mixed feelings over the availability of public charging stations. There are still areas where public charging stations are scarce, resulting in a drop in satisfaction from owners.

Another key point the study revealed was the most-cited problems from BEV and PHEV owners. Owners often found issues with the lack of available chargers at stations and were not pleased with long wait times.

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“Public charging infrastructure is a key component in the overall adoption of electric vehicles by the broad population,” said Brent Gruber, senior director of global automotive at JD Power.

“Unfortunately, the availability of public charging is the least satisfying aspect of owning an EV. Owners are reasonably happy in situations where public charging is free, doesn’t require a wait, and the location offers other things to do—but that represents a best-case scenario. The industry needs to make a significant investment in public charging to assure a level of convenience and satisfaction that will lure potentially skeptical consumers to EVs,” Gruber added.

Before the study was released, Tesla announced its plans to open its Supercharger network to non-Tesla EVs. The move would make at least 25,000 chargers available to non-Tesla EV owners worldwide.

Tesla seems to understand the significance and impact of charging stations on the EV market. After all, a strong infrastructure for electric and plug-in hybrid vehicles could support growth in the market. It could also help non-Tesla EVs improve their utility.

“For the first time, the market value of an EV on the road can be impacted by something that is not attached to the car itself,” Recurrent CEO Scott Case told Teslarati.

Case was referring to the value charging stations added to EVs or PHEVs. He explained that part of the reason Teslas retain or increase their value was because the company keeps growing its charging stations. More charging stations boost owners’ experience by increasing the usability of EV and PHEVS, which in turn raises their value.

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“And now, if Tesla Supercharger networks open up to you—the biggest network–your car has a higher utility to you and to a future owner, so actually the car may actually appreciate in value for anybody that is holding one now,” Case said.

Read JD Power’s study below!

2021 J.D. Power US Electric Vehicle Experience (EVX) Public Charging Study by Maria Merano on Scribd

The Teslarati team would appreciate hearing from you. If you have any tips, reach out to me at maria@teslarati.com or via Twitter @Writer_01001101.

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Maria--aka "M"-- is an experienced writer and book editor. She's written about several topics including health, tech, and politics. As a book editor, she's worked with authors who write Sci-Fi, Romance, and Dark Fantasy. M loves hearing from TESLARATI readers. If you have any tips or article ideas, contact her at maria@teslarati.com or via X, @Writer_01001101.

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Tesla rolls out new life-saving feature for kids in Europe

On average, 37 children die every year from being left in vehicles unattended.

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Credit: Tesla

Tesla is rolling out a new life-saving feature in the European market, one that has been available in the United States for some time and can be considered potentially invaluable.

One of the most preventable causes of death for children is being left in cars unattended. On average, 37 children die every year after being left in hot vehicles. The cause of death is usually heatstroke, and it is incredibly avoidable.

Tesla rolls out new crucial safety feature aimed at saving children

However, there are instances where kids are left in vehicles and lose their lives, something that many companies have tried to fight with alerts and features of their own.

Tesla is one of them, as it has rolled out features like ultrasonic sensors to detect heartbeats, interior cameras to detect movement, and alerts to notify parents if they leave someone in the car.

A few months ago, Tesla rolled out a new feature called “Child Left Alone Detection” in the United States. It was described as:

“If an unattended child is detected, the vehicle will flash the exterior indicator lights, play an alert tone, and send a notification to your Tesla app. This will repeat at regular intervals until you return to your vehicle. Cabin data is processed locally and is not transmitted to Tesla.

This feature is enabled by default. To disable, go to Controls > Safety > Child Left Alone Detection.”

This feature was only rolled out in the U.S. at the time. It is now making its way to the European market, according to Not a Tesla App, which detected the rollout in the 2025.32.6 software update.

The rollout of this feature could specifically change many unfortunate situations. For many of us, it seems hard to think about leaving something as precious as another human life in a hot car. Many of us won’t leave our vehicles without our cell phones, so it seems unlikely that someone would do it without a child.

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Tesla gets another NHTSA probe, this time related to door handles

“Although Tesla vehicles have manual door releases inside of the cabin, in these situations, a child may not be able to access or operate the releases even if the vehicle’s driver is aware of them.”

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Credit: Tesla

Tesla is facing another investigation into its vehicles by the National Highway Traffic Safety Administration (NHTSA), this time related to an issue with its door handles.

In a new Open Investigation named “Electronic door handles become inoperative,” the NHTSA says that it has received nine complaints from owners of the 2021 Tesla Model Y stemming from “an inability to open doors.”

These issues were reported after “parents exited their vehicle after a drive cycle in order to remove a child from the pack seat or placing a child in the back seat before starting a drive cycle.” Parents said they were “unable to reopen a door to regain access to the vehicle.”

Tesla door handles become unlikely hero as they stump road rager

Four of the nine complaints ended with having to break a window to regain access to the cabin.

The NHTSA goes on to explain that, while Teslas do have a manual door release inside the cabin, a child may not be able to access it:

“Although Tesla vehicles have manual door releases inside of the cabin, in these situations, a child may not be able to access or operate the releases even if the vehicle’s driver is aware of them. As a result, in these instances, an occupant who remains inside a vehicle in this condition may be unable to be rapidly retrieved by persons outside of the vehicle.”

It appears that the agency is attributing the issue to a low voltage in the vehicle’s 12V DC battery. This would mean there needs to be some sort of notification to the driver that the battery is running low on power and should be replaced to avoid this issue.

The NHTSA estimates that 174,290 vehicles are potentially impacted by this issue. It plans to assess the scope and severity of the condition, the agency says. The NHTSA also wants to see what approach Tesla uses to supply power to door locks and the reliability of the applicable power supplies.

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Tesla won’t implement strange Grok character as Musk dispels rumor

It is nice to see that Tesla is not forcing this kind of character upon owners of their vehicles, especially considering that many people had a real problem with it.

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Tesla is not going to implement a strange character as a Grok assistant in its vehicles, as CEO Elon Musk dispelled the rumor, which seemed to truly invoke some quite polarizing reactions.

Yesterday, there was some controversy within the Tesla community as rumors of a Grok assistant, named Mūn (pronounced like Moon), being implemented into the vehicles started to circulate.

It had some legitimacy. It was initially posted by an employee, and it appeared to be a relatively confirmed development.

However, it really did rub some people the wrong way. Mūn was an Anime-style female dressed in promiscuous clothing, so it was not everyone’s style, and I’m sure not everyone’s significant other’s cup of tea. It seemed a very strange decision to add it, especially considering that, at the time, there was no confirmation to dispel the arrival of the Grok assistant.

That was until Tesla CEO Elon Musk stepped in to put the speculation to bed once and for all.

It was somewhat strange that this type of issue arose in the first place, but given that it was initially released by an employee, the entire situation is self-explanatory.

It is nice to see that Tesla is not forcing this kind of character upon owners of their vehicles, especially considering that many people had a real problem with it. Many owners did not shy away from the fact that they would like the option to opt out:

For now, Grok remains a part of Tesla vehicles, and personally, it is very nice to have in my Model Y to answer some quick questions I might have or even to entertain some people in the car.

Nevertheless, I am relieved I won’t have this character forced upon me in my vehicle.

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