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Porsche welcomes Taycan buyers with official “certificate of participation” as first production nears

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Porsche Taycan reservation holders are starting to receive the first of several welcome packages and promotional material, as the company gears up to deliver its first all-electric car later this year. “Certificates of Participation in the Taycan Deposit Option Program” have been mailed to enthusiastic buyers from across the world who landed spots on the Taycan waiting list with their local dealership.

Porsche has reported a warm reception to the reservation program on the highly-anticipated electric sports car, specifically citing customer reaction as “fantastic”, well before the final version of the production model has been revealed. In an interview with CNET’s Roadshow in December last year, Porsche Cars North America CEO Klaus Zellmer would not provide specific pre-order amounts but hinted at a promising number by saying, “If all the people [who placed reservations] buy this car, then we are sold out for the first year.” A further review of discussions taking place in Taycan forums reveals customer placements in line anywhere from number 20 to over 150 across a sample of dealerships in North America and Europe.

After patiently watching the Taycan’s (formerly Mission E) development over the last year, including high-speed track testing on the famed Nurburgring and the promise of an ultra-fast charging network, Porsche’s sign of appreciation is, as one certificate recipient described it, a “nice little gesture to tide us over.”

In Porsche’s participation package, a logo-and-signature adorned certificate greets recipients under the document’s title along with the words, “In recognition of your support in helping us write the next chapter of Porsche, this certificate is issued to:” followed by the reservation holder’s name. A beveled outline of a Taycan sketch above the vehicle logo is beneath that and above the signature of Klaus Zellmer, CEO of Porsche Cars North America. The black folder securing the certificate has a white print version of the same sketch on the left side and the words “Welcome to an Electric New Era” also printed in white on the right side. According to related comments made in Internet forums dedicated to the Taycan, certain customers in Europe also received silhouetted color photos of the car in the tri-fold and a neon yellow-green charging cord with their participation packages.

Also of interest in the Taycan development world is the background of reservation holders. Zellmer commented on this point as well: “More than half of the people that are signing up for the Taycan have not owned or do not own a Porsche…Typically, if we look at our source of business, people coming from other brands, it’s Audi, BMW, or Mercedes. The number one brand now is Tesla,” he stated. The findings certainly make sense considering Tesla’s reputation as a manufacturer of electric luxury performance vehicles versus Porsche’s longstanding position in the automotive industry as the maker of high-performance vehicles with a similar reputation amongst their peers. Additionally, a comparison of the core metrics of Tesla’s Model S and the Taycan makes them likely to appeal to the same customer base.

“Welcome to an Electric New Era”

Some Taycan buyers-in-waiting have directly expressed this connection. In a statement to Teslarati, Mike, a former Tesla Model 3 reservation holder who traded his place in line for the opportunity to own Porsche’s first electric car, detailed the specifics of his journey from one electric vehicle to the other.

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“I was a day one, 9 AM March 31, 2016, Tesla Model 3 reservation holder…So I held a very early Model 3 reservation for over 18 months before falling out of love with the delays, price, and looks,” he explained as a reason for canceling his reservation. Mike’s lifelong support of the German automaker prompted him to join Porsche’s online deposit program for the Taycan as soon as it was made available. “I drove a restored Porsche 914 in high school and have been a huge fan of the brand ever since. Early 2018 I found a nice used Porsche 991 that matched (ok, slightly stretched) the projected Model 3 budget.”

The tri-fold mailer combo received is reminiscent of the “token of appreciation” gifts sent by Tesla to early Model 3 reservation holders containing sketches of the vehicle and a note from CEO Elon Musk.

Mike, who provided Teslarati with the participation certificate images, regularly posts photos related to his automotive hobbies and projects on Instagram. The electric car enthusiast wanted to make it clear that there were no hard feelings in the choice, just a decision made from personal preference. “I’m still a huge fan of Tesla and Elon for the record.”

Porsche originally revealed the Taycan in 2015 at the Frankfurt Motor Show. Originally called “Mission E”, the name has since been broadened to refer to the global project for the company’s developing line of electric vehicles while the vehicle itself adopted an artificial name devised from a Eurasian word meaning “young wild horse.” Porsche has also teamed up with the BMW Group, Daimler AG, Ford, and the Volkswagen Group in a project to develop the IONITY fast-charging network in Europe, and there are further plans to install 500 ultra-fast chargers in the United States.

The letter mailed to Porsche Taycan reservation holders reads as follows:

We’d like to personally thank you for enrolling in the Porsche Taycan Depositor Option Program.

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For over 70 thrilling years, Porsche’s mission has been driven by one question: What does the sports car of the future look like? This pursuit of innovation and embrace of the unexpected is what pushes us to bring concepts like the Taycan to fruition, and it wouldn’t be possible without the continuing support of enthusiasts like you.

The Taycan marks the beginning of an exciting new chapter for us: the very first all-electric sports car with a Porsche soul. It is the embodiment of a marriage of electricity and emotion that could only be found in a Porsche.

We’ll continue to be in touch in the coming months as we eagerly await the arrival of the Taycan. Additionally, please find enclosed a certificate marking your official status as a participant in this program. We thoroughly appreciate your continued commitment to the future of sports cars.

Sincerely,
Klaus Zellmer
CEO, Porsche Cars North America

Pedro Mota
VP, Marketing, Porsche Cars North America

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Accidental computer geek, fascinated by most history and the multiplanetary future on its way. Quite keen on the democratization of space. | It's pronounced day-sha, but I answer to almost any variation thereof.

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Tesla to make app change for easier communication following Service

“Looking into it. After a service visit is complete, we close the in-app messaging option after 2 hours. We will change this to 24hours or more.”

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tesla service
Credit: Tesla

Tesla will enhance the ability to communicate through the mobile app with Service after work has been done on your car.

One of the biggest weaknesses of Tesla’s automotive division has been Service, as Service Centers are not necessarily plentiful, and wait times, in some regions of the country, are over a month in duration.

Getting in touch with Service after a car has work done to it is also difficult. Calling showrooms in some regions has proven to be difficult to enable direct communication between the customer and the company.

If something is not resolved properly, Tesla keeps the in-app messaging option active for two hours after the service visit is complete.

However, that doesn’t resolve everything, as some issues may arise again more than two hours later. Then the issue of communication presents itself once again.

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Tesla is going to extend that time frame to a day or more, according to Raj Jegannathan, Tesla’s AI/IT-Infra, Cybersecurity, IT Apps & Vehicle Service VP.

Tesla has made several changes over the past few years to attempt to improve its Service. Recently, for Collision repair, it started offering a $45-per-day loaner program with free FSD, free tolls, and free Supercharging.

It also recently started sharing local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

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Tesla creates clever solution to simplify and improve its Service

However, this is only available at a few showrooms and is currently a pilot program.

These improvements are aimed at resolving communication breakdown, which appears to be a problem that many owners experience.

Tesla is one of the few companies that also operates a fleet of Mobile Repair vehicles, which will perform service at your house or place of business. However, the size of it has gone down by 11 percent year over year.

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Tesla is overhauling its Full Self-Driving subscription for easier access

The subscription model is more accessible to many owners, as it is reasonably priced and offers the option to take a month off from using it if they are interested in saving money.

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Credit: Tesla

Tesla is overhauling its Full Self-Driving subscription and how it markets it to customers after several owners and fans of the company complained about the accessibility of the monthly access to its driver assistance suite.

Tesla Full Self-Driving is the automaker’s semi-autonomous driving suite, which is widely regarded as the most robust and capable on the market today. Owners can purchase the suite outright for $8,000, or they can subscribe to the program for $99 per month, an option it enabled a few years ago.

However, it is not super easy to subscribe to the subscription model, nor is it even recognized on the company’s Online Design Studio. Without some research or prior knowledge, a consumer might not even know they could pay monthly to experience Full Self-Driving.

That is set to change, according to Tesla’s AI/IT Infrastructure, Cybersecurity, IT Apps, and Vehicle Service head Raj Jegannathan, who said the company is planning to change that.

Instead of having customers only have the option to pay outright for the suite, Tesla is now planning to offer the subscription model in its Online Design Studio, making it easier to activate that option:

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It will be the second major change Tesla makes to how it sells Full Self-Driving to customers, the first being videos of real-life operation of FSD in the Design Studio. Previously, the site only showed animations of Full Self-Driving’s capabilities.

Tesla added the videos of FSD handling some tricky situations, as well as general operation of the suite, to the Design Studio in recent weeks.

Tesla makes big change to encourage Full Self-Driving purchases

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The subscription model is more accessible to many owners, as it is reasonably priced and offers the option to take a month off from using it if they are interested in saving money.

Many cannot justify paying for the suite outright, especially as it adds $8,000 to the cost of their car. After they experience its capabilities for themselves, they might.

Both moves appear to be an effort to increase the take rate of Full Self-Driving, particularly as autonomy takes center stage at Tesla.

With the rollout of Robotaxi and some teased capabilities of the upcoming v14 iteration of Full Self-Driving, Tesla is gearing up to continue advancing its self-driving technology.

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Tesla talks Semi ramp, Optimus, Robotaxi rollout, FSD with Wall Street firm

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Credit: Tesla

Tesla (NASDAQ: TSLA) recently talked about a variety of topics with Wall Street firm Piper Sandler, as the firm released a new note on Friday about their meeting with the company’s Investor Relations team.

According to the note from Piper Sandler, Tesla talked in detail about the Semi program, Optimus, and its potential valuation given its capabilities, the rollout of Robotaxi in Austin, and Full Self-Driving progress in the United States.

Tesla Semi Ramp

The Tesla Semi is set to enter mass production in 2026 at a dedicated factory near the company’s Gigafactory in Reno, Nevada.

The Semi has already been in pilot program testing, as Tesla has partnered with a few companies, like Frito-Lay and PepsiCo., to perform regional logistics. It has been met with excellent reviews from drivers, and it has helped give Tesla a good idea of what to expect when it makes its way to more companies in the coming years.

Piper Sandler said that it is evident Tesla is preparing for a “major ramp,” but it is keeping its expectations low:

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“We’ve never expected much from this product, but we’d love to be proven wrong (Tesla is clearly prepping for a major ramp).”

Tesla Optimus and its value internally and externally

Optimus has been working in Tesla factories for some time, but its expectations as a product offering outside of the company internally have major implications.

Its role within Tesla factories, for now, is relatively low, but Optimus is still doing things to assist. By this time next year, Piper Sandler said Optimus should have bigger responsibilities:

“By this time in 2026, Optimus should be moving/staging parts within Tesla’s facilities.”

Outside of Tesla, Optimus could be a major beneficiary for companies as it could be a more affordable way to handle tedious tasks and manual labor. The firm believes that if Optimus can work 18-hour shifts, a cost of $100,000 per unit “would be justified.”

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Tesla Robotaxi Expansion

The big focus of the firm with Robotaxi was Tesla’s expansion of the geofence in Austin this week. It was substantial, bringing the Robotaxi’s total service area to around 170 square miles, up from the roughly 90 square miles that rival Waymo is offering in the city.

Tesla Robotaxi geofence expansion enters Plaid Mode and includes a surprise

Tesla has doubled its geofence three times since its launch in late June, and it also revealed that its fleet of vehicles has expanded by 50 percent. It did not give a solid number of how many vehicles are operating in the fleet.

Tesla Full Self-Driving v14 launch

Tesla’s Full Self-Driving suite is set to have a fresh version, v14, rolled out in either September or October, and there are some pretty high expectations for it.

CEO Elon Musk said:

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“The FSD release in about 6 weeks will be a dramatic gain with a 10X higher parameter count and many other improvements. It’s going through training & testing now. Once we confirm real-world safety of FSD 14, which we think will be amazing, the car will nag you much less.”

There is also some expectation that v14 could be the public release of what Tesla is running in Austin for Robotaxi. The firm confirmed this in their note by stating it “should enable Tesla owners to use software that is on par with Robotaxis in Austin.”

The only real hold up would be regulator skepticism, but Tesla can alleviate this with strong data.

The firm maintained its ‘Overweight’ rating and the $400 price target it holds on the stock.

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