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Rivian notifies R1T preorder holders of coming deliveries

(Credit: Rivian)

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4 years ago

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Rivian has begun notifying R1T reservation holders of the anticipated June 2021 first deliveries for its all-electric pickup truck.

In a new company communication to reservation holders, Rivian outlined its appreciation for the patience that many future R1T owners have displayed in the past year. “As we’ve been building our vehicles and support services in preparation for deliveries this June, you’ve been patiently waiting. We can’t thank you enough for being on this journey with us and allowing us the time to get the details right,” the company said.

With initial deliveries of the R1T all-electric pickup originally scheduled for late 2020, the COVID-19 pandemic, unfortunately, halted any construction to the company’s Normal, Illinois, production facility from taking place. Instead, a skeleton crew of just 11 essential workers was put into place at the plant, responsible for implementing basic and necessary utilities into the new facility, such as plumbing.

Now, Rivian is preparing owners to take possession of the first builds of its initial vehicle release. The R1T owners will not be thrown to the wolves in their first months as Rivian owners, as the automaker also introduced a new program known as “Rivian Guides” in the email to reservation holders.

“As a preorder holder — and soon-to-be owner — you will be paired with a dedicated Rivian Guide who will serve as your single point of contact from the moment your vehicle enters our production queue and for as long as you own your Rivian. Any questions you have, you can call, text or email your Guide,” the company said.

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The guides are responsible for making the transition to owning a Rivian vehicle as seamless as possible. Whether owners are familiar with driving electric cars, or this will be their first experience with a battery-powered powertrain, nobody will be left to feel overwhelmed with the new vehicle that they have in front of them. Every Rivian preorder holder will be paired with a dedicated Rivian Guide who will serve as the point of contact for the entire ownership experience of the vehicle. “They are your direct line to all things Rivian,” the memo said, indicating that the Rivian guide will be with the vehicle owner for life.

Credit: Rivian

Whatever the concern, Rivian is sure that the personalized guide will have the correct knowledge to take care of it. “Right now, our Guides are going through rigorous product and systems training, spending hours preparing and collaborating with practically every department across the company.” Upon initial contact with the Rivian Guide, which will occur in May, Launch Edition preorder holders will be contacted first. It will involve a one-on-one introduction process and a finalizing of the order process. Reservation holders will be able to modify their vehicle configurations and schedule their delivery times.

Rivian has only three months until the first deliveries will begin. The company is currently putting the finishing touches on the production lines at the Normal, Illinois, production plant, with plenty of plans for expansion as it will gear up for the R1S all-electric SUV’s production and deliveries soon after. Recently acquired documents show that Rivian is building significant projects in the areas immediately surrounding the Normal plant, indicating the company is ready for a full-fledged production push of its electric vehicles in 2021, ready to enter a highly-competitive and quickly growing market.

Rivian R1T spotted on public roads once again prior to launch

A blog on Rivian’s Guide program is available here.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Cybertruck

Tesla clears the air on Cybertruck ‘deactivation’ video that is obviously fake

Tesla has cleared the air on the viral video, stating it is fake.

Published

8 hours ago

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August 11, 2025

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Credit: Cybertruck | X

Tesla has cleared the air regarding a video that has been circulating, where the owner claims his Cybertruck was “deactivated” by the company while he was driving.

The video was shared on X and showed a driver pulled over on the side of the road, claiming his Cybertruck had been deactivated by Tesla in the middle of traffic. It is very obviously fake to those who know the company, but these kinds of things have a tendency to pick up steam.

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The video shows a screen that says:

“Tesla Cybertruck De-Activated. Critical Issue Detected | Contact Customer Service, Comply with Cease & Desist to Re-Activate. Update Failed, Return to Dealer.”

The same person who posted the video also shared an image of what appears to be a Cease and Desist letter from Tesla, but it is also likely fake:

The company finally responded to the video on Monday afternoon, stating that the video is, in fact, fake, reiterating that it will not disable vehicles remotely for any reason.

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It is a shame that these types of things happen, especially as people are prone to believe anything they see on the internet. As there is so much misinformation circulating surrounding Tesla and its CEO Elon Musk, it is no surprise that someone would leverage the situation for their own benefit.

If that Cease and Desist letter is not real, perhaps the next one might be. These types of things can truly cause damage to a company’s reputation, and someone getting an idea that Tesla would remotely deactivate a car could prevent them from buying one.

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Elon Musk

Elon Musk is stepping up for Tesla Service in a big way

Elon Musk has stepped up to resolve a handful of customer issues regarding vehicle service.

Published

10 hours ago

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August 11, 2025

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tesla service
Credit: Tesla

Elon Musk is stepping up to help customers in a big way, especially when they are having issues with Tesla’s Service.

Perhaps one of the biggest advantages Tesla owners have is access to Musk through X, his social media platform. Over the years, we’ve seen Tesla add features, refine its cars’ performance, and more, all through asking Musk directly through a post.

Now, Musk is stepping up in another way by resolving a few Service complaints that customers had.

The first occurred last week when a recall on a Tesla battery was not honored by Service. The company sought $30,000 for a replacement and labor, which was not right. Musk responded that he would personally investigate the matter. The vehicle was fixed at no cost as it was a recall, and was ready for pickup the next day.

It also revealed a new strategy Tesla is using to combat service communication issues:

Tesla creates clever solution to simplify and improve its Service

The next occurred with a Cybertruck owner who was in Japan. Their car was parked at an airport in the U.S. and had lost a vast majority of its state of charge, leaving them just fifty miles of range at the time.

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Musk reached out to the owner and said Service will take care of the car and will investigate the cause of the battery drain:

There are not too many companies out there where the CEO will get involved with individual issues like these. It’s pretty exclusive to Tesla, as Musk has commonly stepped up to resolve complaints with vehicles or to confront features that some owners might find useful.

Service has been a weak point of the company for some time, but it has worked to refine and resolve customer complaints by building more Service Centers across the world that can handle these issues.

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Elon Musk

Tesla CEO Elon Musk confirms Robotaxi is opening to the public: here’s when

Anyone will be able to request a Tesla Robotaxi in September, Elon Musk said this morning.

Published

11 hours ago

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August 11, 2025

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Credit: Joe Tegtmeyer | X

Tesla CEO Elon Musk has confirmed that the company’s Robotaxi platform is opening to the public, and he even gave a timeline for when anyone will be able to access one for a ride.

Tesla’s Robotaxi platform launched to a small group on June 22 in Austin, Texas. The company has continued to expand the number of riders and its geofence over the past month and a half.

Tesla officially launches Robotaxi service with no driver

Additionally, it launched rides in the Bay Area of California, but it differs slightly, as the Texas Robotaxi platform does not utilize a Safety Monitor in the driver’s seat. In California, the monitor sits in the driver’s seat.

As the geofence, service areas, and testing populations expand, Tesla fans are awaiting their elusive emails that enable their ability to use the Robotaxi platform. It now seems that the email will come soon, as Musk said Tesla will open up public access to Robotaxi next month:

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Tesla has been prioritizing safety over anything else with the launch of the Robotaxi platform, which is why it has been slow to push invitations to new riders. It is confident in the abilities of the platform and its Full Self-Driving suite, which has been proven with data.

However, even a single accident could set Tesla back years in terms of its development of self-driving cars. It is not a risk it is willing to take.

Musk said during the recent Q2 Earnings Call:

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“We need to make sure it works when the vehicles are fully under our control. It’s kind of one step at a time here. We don’t want to jump the gun. As I said, we’re being paranoid about safety. But I guess next year is I’d say confidently next year. I’m not sure when next year, but confidently next year, people would be able to add or subtract their car to the Tesla, Inc. fleet.”

As the platform will expand in Austin and the Bay Area for anyone, Tesla still continues to reiterate that Robotaxi will be available for everyone sometime next year, as Musk said in the quote above.

Things will continue to improve over time, and Tesla will likely expand its geofence in both regions in the coming weeks. It has already done that in Austin twice, with about a doubling in size occurring both times.

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