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Tesla China launches new ‘Special Handling Team’ after Shanghai Auto protest

(Credit: Jason Yang/YouTube)

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Tesla is launching a new “Special Handling Team” in China to “meet the demands of car owners and strive to satisfy car owners while complying with laws and regulations.”

The creation of the Special Handling Team could be in response to a recent protest at the Shanghai Auto Show.

Yesterday, Teslarati reported that a woman who was at the Shanghai Auto Show event in China climbed on top of a Model 3. The woman was wearing a shirt with the Tesla logo and a phrase that said “Tesla brake failed me,” after claiming that the automaker’s braking systems were not operating correctly in her vehicle. She screamed at the perhaps thousands of people in attendance and was eventually removed from the vehicle by security at the event. Tesla said it “acknowledges sensible criticism,” but “it will not compromise to meet unreasonable claims,” according to the Global Times.

The Tesla Model Y is leading China’s electric SUV segment by a wide margin

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The woman is spending five days with the police for her actions.

Now, Tesla is responding to the accusations by setting up a new Special Handling Team. The automaker announced the creation of the team in a post on its official Weibo account, along with a message to “customers, netizens, and friends from the media.” Tesla wrote:

“We apologize for failing to solve the problem of the car owner in time.
    
Today we listen to all kinds of voices from the media and the Internet as seriously as before. Tesla is grateful to all car owners, netizens and media friends for their trust and tolerance, and actively listens to the opinions and suggestions of customers, netizens and media friends. And criticism. In order to make up for the discomfort of car owners to the greatest extent and the adverse effects on their car experience and life and many other aspects, we are always willing to do our best to actively communicate with car owners, seek solutions with the most sincere attitude, and firmly fulfill our commitment to responsibility to the end.
 
Tesla respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely actively cooperates with all investigations of relevant government departments.
 
To this end, we have set up a special handling team, dedicated to special handling, and strive to meet the demands of car owners and strive to satisfy car owners while complying with laws and regulations.
 
At the same time, we still earnestly hope that car owners can give us the opportunity to find better solutions to the problem, strive to achieve a multi-satisfactory result, and truly protect the rights of consumers.
 
Based on this experience, we will try our best to learn from the lessons, carefully summarize, and carry out strict self-examination and self-correction while cooperating with the investigation of relevant government departments, and sort out our own unreasonable problems and service processes that do not meet the service standards. And rectify and reform, and strive to achieve immediate inspection and reform, immediate inspection and reform, so as to respect consumers and respect the market.
 
We will continue to listen to customer feedback, continue to optimize customer experience, and continue to serve every customer well.
 
I once again apologize to the owner and thank you for your tolerance and understanding.”

Tesla, like every car company in the world, experiences some quality issues from time to time. With Tesla being such a mainstream, current topic because of its CEO Elon Musk and the company’s influence on the global automotive market, mistakes or controversies that involve the company are often magnified by media. However, Tesla has improved significantly on its quality via refinements and manufacturing adjustments through the years, and the company recently was listed in China as the carmaker with the least number of complaints on its vehicles.

Tesla Model 3 tops quality survey once more in China

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The creation of a new Special Handling Team could reduce or even eliminate some of the quality issues that come with mass-manufacturing vehicles.

Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Tesla launches 200mph Model S “Gold” Signature in invite-only purchase

Tesla’s final 350-unit Signature Edition closes the book on two cars that changed everything.

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Tesla has announced a super limited Signature Edition run of 250 Model S Plaid and 100 Model X Plaid units as an invite only purchase in a bid to give its original flagship vehicles a proper send-off.

When the Model S first launched in 2012, the first 1,000 units sold were “Signature” editions that required a $40,000 deposit and cost nearly $100,000 each. Those early buyers were Tesla’s first real believers. This new Signature Edition deliberately echoes that moment, bookending a 14-year run with numbered collector hardware.

Both models are finished in an exclusive Garnet Red paint not available on any current Tesla production vehicle, with gold Tesla T badges up front, a gold Plaid badge and Signature badge at the rear, and a white Alcantara interior featuring gold Plaid seat badges, gold piping, Signature-marked door sills, and a numbered dash plate. The Model S adds carbon ceramic brakes with gold calipers. Every unit ships with Tesla’s Luxe Package, bundling Full Self-Driving (Supervised), four years of Premium Service, free lifetime Supercharging, and a Signature Edition key fob. Both are priced at $159,420, a roughly $35,000 premium over standard Plaid inventory.

The discontinuation is part of a broader strategic shift. At Tesla’s Q4 2025 earnings call, Musk described the decision as “slightly sad” but necessary, saying: “It’s time to basically bring the Model S and X programs to an end with an honorable discharge, because we’re really moving into a future that is based on autonomy.”

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The Fremont factory floor that built these cars is being converted to manufacture Optimus humanoid robots, with a target of one million units annually.

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Tesla FSD in Europe vs. US: It’s not what you think

Tesla FSD is approved in the Netherlands, but the European version differs from what US drivers use.

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Tesla FSD 14.3 [Credit: TESLARATI)

On April 10, 2026, the Dutch vehicle authority RDW granted Tesla the first European type approval for Full Self-Driving Supervised, making the Netherlands the first country on the continent to authorize Tesla’s semi-autonomous system for customer use on public roads.

As Teslarati reported, the RDW approval followed 18 months of testing, more than 1.6 million kilometers driven on EU roads, 13,000 customer ride-alongs, and documentation covering over 400 compliance requirements. Tesla Europe had been running public demo drives through cities like Amsterdam and Eindhoven since early 2026, giving passengers their first experience of the system on European streets.


The European version of FSD is not the same software US drivers use. The RDW’s own statement is direct, noting that the software versions and functionalities in the US and Europe “are therefore not comparable one-to-one.” We’ve compile a table below that captures the most significant differences between US-based Tesla FSD vs. European Tesla FSD that’s based on what regulators and Tesla have publicly confirmed.

Feature FSD US FSD Europe (Netherlands)
Regulatory framework Self-certification, post-market oversight Pre-market type approval required (UN R-171 + Article 39)
Hands requirement Hands-off permitted on highway Hands must be available to take over immediately
Auto turning from stop lights Available — navigates intersections, turns, and traffic signals autonomously Available in EU build — confirmed in Amsterdam demo footage handling unprotected turns and signalized intersections
Driving modes Multiple profiles including a more aggressive “Mad Max” mode EU build is more conservative by default and errs on the side of restraint when it cannot confirm the limit
Summon Available — Smart Summon navigates parking lots to driver Status unclear — not confirmed as part of the RDW-approved feature set; urban FSD approval targeted separately for 2027
Driver monitoring Camera-based eye tracking Stricter continuous monitoring with more frequent intervention alerts
Software version FSD v14.3 EU-specific builds that must be separately validated by RDW
Geographic restriction US, Canada, China, Mexico, Australia, NZ, South Korea Netherlands only; EU-wide vote pending summer 2026
Subscription price $99/month €99/month
Full urban FSD scope Available Partial — separate urban application planned for 2027

The approval comes as Tesla is under real pressure to grow FSD subscriptions globally. Musk’s 2025 CEO compensation package, approved by shareholders, includes a milestone requiring 10 million active FSD subscriptions as one condition for his stock awards to vest. Tesla hit one million subscriptions during its Q4 2025 earnings call, which is a meaningful start, but still a long way from the target. Opening Europe as a market for subscriptions, rather than just hardware sales, directly accelerates that number.

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Tesla has said it anticipates EU-wide recognition of the Dutch approval during summer 2026, which would extend FSD access to Germany, France, and other major markets through a mutual recognition process without each country repeating the full 18-month review. That timeline is Tesla’s projection, not a confirmed regulatory outcome. As Musk acknowledged at Davos in January 2026, “We hope to get Supervised Full Self-Driving approval in Europe, hopefully next month.”

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Tesla’s troublesome Auto Wipers get a major upgrade

Tesla has quietly deployed a major over-the-air (OTA) update across its entire fleet, implementing a new patent that could finally solve one of the most complained-about features in its vehicles: the Auto Wipers.

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One of Tesla’s most complained-about features is that of the Auto Wipers, but they have recently received a major upgrade that impacts every vehicle in the company’s fleet, a company executive confirmed.

Tesla has quietly deployed a major over-the-air (OTA) update across its entire fleet, implementing a new patent that could finally solve one of the most complained-about features in its vehicles: the Auto Wipers.

Confirmed by senior Tesla AI engineer Yun-Ta Tsai on April 10, the improvement is based on patent US 20260097742 A1. It introduces an “energy balance model” that adds a tactile, physics-driven layer to the existing camera-based system—without requiring any new hardware.

Tesla drivers have griped about auto wipers since the company ditched traditional rain sensors in favor of Tesla Vision around 2018.

Owners routinely report the wipers failing to activate in light drizzle or mist, leaving windshields streaked and visibility dangerously reduced. Just as often, they formerly blasted into high-speed mode on dry, sunny days, screeching across glass and risking scratches or premature blade wear.

This is a rare occurrence anymore, but many owners still report the feature having the wipers perform at the incorrect speed or frequency when precipitation is falling.

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Tesla has tried repeatedly to fix the problem through software alone.

Early “Deep Rain” initiatives and the 2023 Autowiper v4 update used multi-camera video and refined neural networks, with Elon Musk promising “super good” performance. The 2024.14 update added manual sensitivity boosts, and later FSD versions claimed further gains. Yet complaints persisted.

Elon Musk apologizes for Tesla’s quirky auto wipers, hints at improvements

Vision systems struggle with edge cases—glare, bugs, reflections, or faint mist—because they rely purely on visual inference rather than physical detection

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The new patent takes a different approach. The car’s computer constantly measures electrical power delivered to the wiper motor. It subtracts predictable losses—internal motor friction, linkage drag, and aerodynamic resistance—leaving only the friction force between the rubber blade and windshield glass.

Water lubricates the glass, sharply reducing friction; dry or icy surfaces increase it dramatically. This real-time “tactile” data acts as an independent check on the camera’s visual cues, instantly shutting down false triggers on dry glass and fine-tuning speed for actual rain.

The system can also detect ice and auto-activate defrost heaters, while long-term friction trends alert drivers when blades need replacing.

By fusing vision with precise motor-load physics, Tesla has created a hybrid sensor that is both elegant and cost-free. Owners have waited years for reliable auto wipers; this OTA rollout may finally deliver them.

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