News
Tesla China launches new ‘Special Handling Team’ after Shanghai Auto protest
Tesla is launching a new “Special Handling Team” in China to “meet the demands of car owners and strive to satisfy car owners while complying with laws and regulations.”
The creation of the Special Handling Team could be in response to a recent protest at the Shanghai Auto Show.
Yesterday, Teslarati reported that a woman who was at the Shanghai Auto Show event in China climbed on top of a Model 3. The woman was wearing a shirt with the Tesla logo and a phrase that said “Tesla brake failed me,” after claiming that the automaker’s braking systems were not operating correctly in her vehicle. She screamed at the perhaps thousands of people in attendance and was eventually removed from the vehicle by security at the event. Tesla said it “acknowledges sensible criticism,” but “it will not compromise to meet unreasonable claims,” according to the Global Times.
The Tesla Model Y is leading China’s electric SUV segment by a wide margin
The woman is spending five days with the police for her actions.
Now, Tesla is responding to the accusations by setting up a new Special Handling Team. The automaker announced the creation of the team in a post on its official Weibo account, along with a message to “customers, netizens, and friends from the media.” Tesla wrote:
“We apologize for failing to solve the problem of the car owner in time.
Today we listen to all kinds of voices from the media and the Internet as seriously as before. Tesla is grateful to all car owners, netizens and media friends for their trust and tolerance, and actively listens to the opinions and suggestions of customers, netizens and media friends. And criticism. In order to make up for the discomfort of car owners to the greatest extent and the adverse effects on their car experience and life and many other aspects, we are always willing to do our best to actively communicate with car owners, seek solutions with the most sincere attitude, and firmly fulfill our commitment to responsibility to the end.
Tesla respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely actively cooperates with all investigations of relevant government departments.
To this end, we have set up a special handling team, dedicated to special handling, and strive to meet the demands of car owners and strive to satisfy car owners while complying with laws and regulations.
At the same time, we still earnestly hope that car owners can give us the opportunity to find better solutions to the problem, strive to achieve a multi-satisfactory result, and truly protect the rights of consumers.
Based on this experience, we will try our best to learn from the lessons, carefully summarize, and carry out strict self-examination and self-correction while cooperating with the investigation of relevant government departments, and sort out our own unreasonable problems and service processes that do not meet the service standards. And rectify and reform, and strive to achieve immediate inspection and reform, immediate inspection and reform, so as to respect consumers and respect the market.
We will continue to listen to customer feedback, continue to optimize customer experience, and continue to serve every customer well.
I once again apologize to the owner and thank you for your tolerance and understanding.”
Tesla, like every car company in the world, experiences some quality issues from time to time. With Tesla being such a mainstream, current topic because of its CEO Elon Musk and the company’s influence on the global automotive market, mistakes or controversies that involve the company are often magnified by media. However, Tesla has improved significantly on its quality via refinements and manufacturing adjustments through the years, and the company recently was listed in China as the carmaker with the least number of complaints on its vehicles.
The creation of a new Special Handling Team could reduce or even eliminate some of the quality issues that come with mass-manufacturing vehicles.
News
Tesla avoids California sales suspension after DMV review
The agency confirmed Tuesday that Tesla has taken “corrective action.”
Tesla will not face a 30-day sales suspension in California after the state’s Department of Motor Vehicles (DMV) stated that the company has come into compliance regarding the marketing of its automated-driving features.
The agency confirmed Tuesday that Tesla has taken “corrective action” following a prior ruling over how it promoted Autopilot and Full Self-Driving (FSD), as noted in a Bloomberg News report.
The California DMV had previously given Tesla 90 days to address concerns that were raised by an administrative judge. Regulators had alleged that Tesla overstated the capabilities of its driver-assist systems, which were branded as Autopilot and Full Self-Driving.
A potential 30-day suspension of vehicle sales in California was on the table if Tesla had failed to comply. On Tuesday, however, the DMV stated that Tesla had met the requirements to avoid that penalty, though it did not provide detailed specifics about the changes that were made.
That being said, Tesla did discontinue its standalone Autopilot product in January and has ramped the marketing of its most advanced driver-assistance package available to consumers today, Full Self Driving (Supervised). From its naming, FSD (Supervised) clearly emphasizes that the system, despite its advanced features, still requires driver attention.
Following reports of a potential sales ban in California, Tesla clarified the matter on X, stating that the issue “was a ‘consumer protection’ order about the use of the term ‘Autopilot’ in a case where not one single customer came forward to say there’s a problem.” Tesla also noted that “Sales in California will continue uninterrupted.”
Tesla has not issued a comment about the matter as of writing.
Elon Musk
Elon Musk confirms Tesla Cybercab pricing and consumer release date
Elon Musk has confirmed that Tesla does intend to sell a version of the Cybercab for less than $30,000 by 2027.
Elon Musk has confirmed that Tesla does intend to sell a version of the Cybercab for less than $30,000 by 2027. He shared the update in a post on social media platform X.
Amidst Tesla’s announcement that the first Cybercab has been produced at Giga Texas’ production line, some members of the Tesla community immediately started joking about how the milestone will affect a wager shared by popular YouTube tech reviewer Marques Brownlee (MKBHD.)
Following Tesla’s We, Robot event in October 2024, MKBHD noted that while the Cybercab was impressive in a lot of ways, he is very skeptical about Elon Musk’s estimate that the autonomous two-seater could be sold to consumers for below $30,000 around 2027.
“I think the obvious red flag, the biggest red flag to me is the timeline stuff. This is notorious Elon stuff. He gets on stage, he says we’re going to have this vehicle out for $30,000 before 2027,” he said, adding “No, they’re not. There’s just no way that they’re actually going to be able to do that. I mean, if they do, let’s say they do, I will shave my head on camera because I’m that confident.”
It was then no surprise that meme images of MKBHD with his head shaved immediately spread on X following Tesla’s announcement that the first Cybercab has been built at Giga Texas. One of these, which was posted by longtime FSD tester Whole Mars Catalog, received a response from Elon Musk. The CEO responded with the words “Gonna happen,” together with a laughing emoji.
Apart from riding jokes about MKBHD’s wager, Musk also confirmed that Tesla will be selling a Cybercab to regular consumers before 2027, and the vehicle will be priced for $30,000 or less. In response to an X user who asked if the exact scenario will be happening, Musk responded with a simple “Yes.”
While the first Cybercab has been produced at Giga Texas, it would not be surprising if the following months will only see low volumes of the autonomous two seater being produced. As per Elon Musk in previous comments, the Cybercab’s early production will likely be slow, but it will eventually be extremely fast. “For Cybercab and Optimus, almost everything is new, so the early production rate will be agonizingly slow, but eventually end up being insanely fast,” he said.
Elon Musk
First Tesla Cybercab rolls off Giga Texas production line
Tesla’s official account on X shared an image showing employees gathered around the first Cybercab built at Gigafactory Texas.
Tesla has produced the first Tesla Cybercab at Texas Gigafactory, marking a key milestone ahead of the planned autonomous two-seater’s production in April. The two-seat Robotaxi, which was unveiled in 2024, is designed without pedals or a steering wheel and represents Tesla’s most aggressive step yet toward fully autonomous mobility.
Tesla’s official account on X shared an image showing employees gathered around the first Cybercab built at Gigafactory Texas. Elon Musk echoed the milestone, writing, “Congratulations to the Tesla team on making the first production Cybercab!”
Previous comments from Musk on X reiterated the idea that production of the Cybercab “starts in April.” The vehicle will launch without traditional driver controls, and it will rely entirely on Tesla’s vision-based Full Self-Driving (FSD) system.
The Cybercab is positioned to compete with autonomous services such as Waymo. While Tesla has deployed Model Y vehicles in limited Robotaxi operations in Austin and the Bay Area, a serious ramp of the service to other cities across the United States is yet to be implemented. The production of the Cybercab could then be seen as a push towards the company’s autonomy plans.
Musk has linked the Cybercab to Tesla’s proposed “Unboxed” manufacturing process, which would assemble large vehicle modules separately before integrating them, rather than following a traditional production line. The approach is intended to cut costs, reduce factory footprint, and speed up output.
That being said, Elon Musk has set expectations for the Cybercab’s production ramp. As per Musk, it would likely take some time before meaningful volumes of the Cybercab are produced because it is such a new and different vehicle. But when the vehicle hits its pace, volumes will be notable.
“Initial production is always very slow and follows an S-curve. The speed of production ramp is inversely proportionate to how many new parts and steps there are. For Cybercab and Optimus, almost everything is new, so the early production rate will be agonizingly slow, but eventually end up being insanely fast,” Musk noted.