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Tesla’s spare parts supply is reportedly nearing parity with German automakers

(Credit: andoman66/Reddit)

Published

6 years ago

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A firsthand account from a Tesla-certified body shop has suggested that the electric car maker recently adopted optimizations to its spare parts ordering and supply systems. These improvements have reportedly become significant enough to the point where Tesla is starting to close in on German automakers when it comes to the turnaround times of its parts ordering and receiving processes.

The new insights on Tesla’s parts supply were recently shared on the r/TeslaMotors subreddit by u/andoman66, who works for European Collision Center, a recently-certified body shop at the San Francisco Bay Area known for servicing German-made automobiles. Prior to the shop’s certification, the Tesla community member noted that the electric car maker’s parts ordering and receiving process were less than stellar. At times, for example, the shop ended up hand-delivering orders and manually picking up the parts from Tesla, resulting in long turnaround times for repairs.

These processes have been greatly improved recently. According to the body shop employee, Tesla has rolled out a wholesale ordering system that allows parts to get drop-shipped at a comparable turnaround time as premier German automakers. While Tesla’s current parts delivery times are still longer than those of its Japanese counterparts, the electric car maker’s efficiency has reportedly reached parity with Porsche and Audi, and is steadily catching up to Mercedes-Benz.

Apart from the welcome updates on the company’s parts and delivery processes, the electric car maker reportedly requires collision repair facilities to offer labor discounts to Tesla owners as part of the shop’s certification. This, according to the body shop employee, is something that is quite unique to Tesla. Together with a more efficient supply system, these processes would likely make the repair experience of Tesla owners more manageable than before.

Elon Musk has personally pledged to address Tesla’s service and repair challenges, even stating that the company is aiming to eventually achieve 24-hour turnaround times for vehicle repairs. Tesla has also introduced recent firmware updates focused on optimizing its electric cars’ repair process. Just last month, for example, Tesla rolled out an update that allowed vehicles to proactively order and pre-ship replacement parts. With such a system in place, Tesla owners could simply use their mobile app or their Tesla account to schedule a service visit.

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With the company’s fleet of vehicles rapidly growing due to the arrival of the Model 3, Tesla has also begun an expansion of its service capacity. During the Q4 2018 earnings call, for example, Elon Musk noted that the company is looking to double its service capacity this 2019. The electric car maker is also aiming to expand its mobile service fleet, which Musk states is already capable of addressing around 80% of repairs needed for Tesla’s electric cars. Currently, Tesla is utilizing vans and modified Model S as its mobile service units, though recent reports are pointing to the company also using the Model X for bigger repair tasks.

H/T to u/andoman66 of the r/TeslaMotors subreddit.

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Cybertruck

Tesla clears the air on Cybertruck ‘deactivation’ video that is obviously fake

Tesla has cleared the air on the viral video, stating it is fake.

Published

5 hours ago

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August 11, 2025

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Credit: Cybertruck | X

Tesla has cleared the air regarding a video that has been circulating, where the owner claims his Cybertruck was “deactivated” by the company while he was driving.

The video was shared on X and showed a driver pulled over on the side of the road, claiming his Cybertruck had been deactivated by Tesla in the middle of traffic. It is very obviously fake to those who know the company, but these kinds of things have a tendency to pick up steam.

The video shows a screen that says:

“Tesla Cybertruck De-Activated. Critical Issue Detected | Contact Customer Service, Comply with Cease & Desist to Re-Activate. Update Failed, Return to Dealer.”

The same person who posted the video also shared an image of what appears to be a Cease and Desist letter from Tesla, but it is also likely fake:

The company finally responded to the video on Monday afternoon, stating that the video is, in fact, fake, reiterating that it will not disable vehicles remotely for any reason.

It is a shame that these types of things happen, especially as people are prone to believe anything they see on the internet. As there is so much misinformation circulating surrounding Tesla and its CEO Elon Musk, it is no surprise that someone would leverage the situation for their own benefit.

If that Cease and Desist letter is not real, perhaps the next one might be. These types of things can truly cause damage to a company’s reputation, and someone getting an idea that Tesla would remotely deactivate a car could prevent them from buying one.

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Elon Musk

Elon Musk is stepping up for Tesla Service in a big way

Elon Musk has stepped up to resolve a handful of customer issues regarding vehicle service.

Published

7 hours ago

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August 11, 2025

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tesla service
Credit: Tesla

Elon Musk is stepping up to help customers in a big way, especially when they are having issues with Tesla’s Service.

Perhaps one of the biggest advantages Tesla owners have is access to Musk through X, his social media platform. Over the years, we’ve seen Tesla add features, refine its cars’ performance, and more, all through asking Musk directly through a post.

Now, Musk is stepping up in another way by resolving a few Service complaints that customers had.

The first occurred last week when a recall on a Tesla battery was not honored by Service. The company sought $30,000 for a replacement and labor, which was not right. Musk responded that he would personally investigate the matter. The vehicle was fixed at no cost as it was a recall, and was ready for pickup the next day.

It also revealed a new strategy Tesla is using to combat service communication issues:

Tesla creates clever solution to simplify and improve its Service

The next occurred with a Cybertruck owner who was in Japan. Their car was parked at an airport in the U.S. and had lost a vast majority of its state of charge, leaving them just fifty miles of range at the time.

Musk reached out to the owner and said Service will take care of the car and will investigate the cause of the battery drain:

There are not too many companies out there where the CEO will get involved with individual issues like these. It’s pretty exclusive to Tesla, as Musk has commonly stepped up to resolve complaints with vehicles or to confront features that some owners might find useful.

Service has been a weak point of the company for some time, but it has worked to refine and resolve customer complaints by building more Service Centers across the world that can handle these issues.

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Elon Musk

Tesla CEO Elon Musk confirms Robotaxi is opening to the public: here’s when

Anyone will be able to request a Tesla Robotaxi in September, Elon Musk said this morning.

Published

8 hours ago

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August 11, 2025

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Credit: Joe Tegtmeyer | X

Tesla CEO Elon Musk has confirmed that the company’s Robotaxi platform is opening to the public, and he even gave a timeline for when anyone will be able to access one for a ride.

Tesla’s Robotaxi platform launched to a small group on June 22 in Austin, Texas. The company has continued to expand the number of riders and its geofence over the past month and a half.

Tesla officially launches Robotaxi service with no driver

Additionally, it launched rides in the Bay Area of California, but it differs slightly, as the Texas Robotaxi platform does not utilize a Safety Monitor in the driver’s seat. In California, the monitor sits in the driver’s seat.

As the geofence, service areas, and testing populations expand, Tesla fans are awaiting their elusive emails that enable their ability to use the Robotaxi platform. It now seems that the email will come soon, as Musk said Tesla will open up public access to Robotaxi next month:

Tesla has been prioritizing safety over anything else with the launch of the Robotaxi platform, which is why it has been slow to push invitations to new riders. It is confident in the abilities of the platform and its Full Self-Driving suite, which has been proven with data.

However, even a single accident could set Tesla back years in terms of its development of self-driving cars. It is not a risk it is willing to take.

Musk said during the recent Q2 Earnings Call:

“We need to make sure it works when the vehicles are fully under our control. It’s kind of one step at a time here. We don’t want to jump the gun. As I said, we’re being paranoid about safety. But I guess next year is I’d say confidently next year. I’m not sure when next year, but confidently next year, people would be able to add or subtract their car to the Tesla, Inc. fleet.”

As the platform will expand in Austin and the Bay Area for anyone, Tesla still continues to reiterate that Robotaxi will be available for everyone sometime next year, as Musk said in the quote above.

Things will continue to improve over time, and Tesla will likely expand its geofence in both regions in the coming weeks. It has already done that in Austin twice, with about a doubling in size occurring both times.

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