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Polestar 2 gets hit with 2nd recall in a month, this time due to faulty inverters

(Credit: Polestar)

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5 years ago

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Less than a month since issuing a full recall of all Polestar 2 that have been sold, the Sino-Swedish automaker has announced that it is issuing another recall for the all-electric sedan. The recent recall involves the replacement of faulty inverters on most Polestar 2 that have been delivered to customers so far. A total of 4,586 vehicles are affected by the issue. 

The new recall was shared by the EV maker in a press release. According to Polestar, official communication about the recent recall will be sent to affected customers starting next Monday, November 2. The company did not elaborate on issues that may result from the faulty inverters, though the company has noted that the recall relates to the Tesla Model 3 competitor’s High Voltage Coolant Heater (HVCH), which is responsible for the heating of both the cabin and the high-voltage battery. 

Polestar has noted that the hardware fixes for the recall could be completed in a single service visit. Customers affected by the recall would start receiving communication from the EV maker next week, where they will be given instructions on what to do next. Interestingly enough, the company has stated that any undelivered Polestar 2 units would be updated and fixed before they are handed over to customers. Vehicles that are already at the workshop will also be updated accordingly. 

The Sino-Swedish EV company expressed its thanks to its customers in its press release. “We recognize the importance of updating our customers. In order to successfully address the issues, we have needed to ensure that appropriate investigations are made before customers are informed. We appreciate our customers’ patience as we follow the necessary process,” the automaker said. 

Earlier this month, Polestar recalled all 2,189 vehicles that it has sold so far due to a fault in the logic of the Battery Energy Control Module, which could result in the all-electric vehicles suddenly losing power while driving. The company explained the recall in a statement to motoring news agency Car and Driver. 

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“We issued a voluntary safety recall for Polestar 2 after we investigated, verified, and developed a solution for an issue reported by a small number of customers. A fault in the logic of the Battery Energy Control Module requires a manual software update to be rectified. A total of 2189 potentially affected registered customer vehicles in Europe and China are being recalled,” the company noted. 

While speaking at TechCrunch Sessions, Polestar CEO Thomas Ingenlath addressed the first recall of the all-electric Model 3 competitor. According to the CEO, the fault had only happened in “very, very rare cases,” and none of the vehicles that exhibited the issue were involved in an accident. Ingenlath, however, admitted that Polestar still has a lot to learn as it grows and matures. 

“We have many things to learn, and as a company, improve. We are a startup that’s fresh out. And of course, you cannot expect everything to go smoothly. We have to improve, and our customers have to be with us on the way. And I think it’s a really great standard that the car industry, actually, does very early recalls to make sure no one gets into a problem,” he said. 

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Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla creates clever solution to simplify and improve its Service

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

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9 hours ago

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August 7, 2025

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tesla service
Credit: Tesla

Tesla has created a clever solution to simplify and improve its Service. Tesla performs most of the services that are needed on its vehicles at its company-owned Service Centers.

However, service has been a weak point of the company, as some regions have fewer Service Centers than others. This can cause long wait times for Tesla owners in some parts of the country.

There are also instances where customers do not agree with what Tesla is saying about their vehicle. In fact, one instance that revealed this new change Tesla is making to its Service was precisely that.

One owner posted on X that his vehicle’s battery seal had failed after a recall was issued. Tesla insurance and Tesla Service both did not assist, and it took CEO Elon Musk stepping in to get the issue resolved:

Another owner suggested there should be a more streamlined communications process between the customer and the Service Center, a solution that has been missing.

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Elon Musk wants Tesla Service to fix two-thirds of cars in the same day

Jegannathan said that Tesla has started to share local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

It is available in a handful of locations already, and Jegannathan said that once abuse guardrails are built, this will expand to all locations:

This would be a major improvement in the Service portion of Tesla’s business. There are common disagreements between Service and customers, specifically when Service’s suggestions don’t align with the customer’s beliefs.

When it comes to things like a warranty claim, these issues are not really up for interpretation. Instead, the repairs should be made. If there is a misunderstanding on Service’s side, a simple message from the customer could have resolved the issue. That’s basically what happened here.

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Investor's Corner

Tesla gets its best analysis from Morgan Stanley as ‘it’s all about to change’

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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10 hours ago

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August 7, 2025

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(Credit: Tesla)

Tesla has gotten perhaps its best analysis from Morgan Stanley in quite some time, as the Wall Street firm claims that “it’s all about to change.”

That phrase could be used for both the company’s status and the world in general.

Analyst Adam Jonas said in a new note on Thursday to investors that Tesla could be one of the major winners in terms of the global transition from what it is now to what it will be.

He describes the global shift that will occur over the next few years:

“Have you interacted with a robot today? Have you even seen a robot today? No? Well, take a mental picture because it’s all about to change. When we meet someone who has never been in a Waymo or a Tesla Cybercab (which is most people), we frequently see a wince and a response such as ‘I’m not sure I’d feel comfortable getting in a car without a driver.’ We imagine going back in time to 1903 and asking people if they’d feel comfortable in an airplane.'”

The same technological revolutions that have occurred over the past 150 years will continue to occur again and again. We are on the verge of another, Jonas believes, as companies like Tesla are working on artificial intelligence tech, which includes changing the way we look at things like transportation and labor.

Jonas includes an interesting tidbit in his note about how humanoid robots could change wages, and how it could work into the advantage of Tesla, especially as it is developing its own Optimus robot:

“We estimate 1 humanoid robot at $5/hour can do the work of 2 humans at $25/hour, generating an NPV of approximately $200k/humanoid. 1 robot shaped car can potentially drive down cost/mile of a ride share vehicle to <$0.20 mile (1/10th human-driven ride-share).”

Jonas sees Tesla as a key player in how AI will impact things like manufacturing and various automotive industries, and he believes there is long-term potential for AI, robomobility, and even autonomous eVTOL platforms.

Tesla stock: Morgan Stanley says eVTOL is calling Elon Musk for new chapter

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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Elon Musk

Tesla expands Robotaxi program in Austin to new riders

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

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10 hours ago

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August 7, 2025

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Credit: @TerrapinTerpene/X

Tesla is expanding its Robotaxi program in Austin, Texas, as several people have received invitations to participate and take rides.

Tesla first launched the Robotaxi platform on June 22. It invited a handful of people to participate in the first-ever public rides. We were lucky enough to get an invitation, and our permissions have been expanded in the Bay Area pilot program as well.

The group was small and consisted of big names in the Tesla community. It expanded and is continuing to offer these exclusive invitations to notable members of the Tesla community.

There have been fewer than five subsequent invitations after the first group’s were sent in late June:

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

Tesla’s new Robotaxi geofence shape is an FU by Elon Musk to the competition

“We are being very cautious. We do not want to take any chances, so we are going to go cautiously. But the service areas and the number of vehicles in operation will increase at a hyper-exponential rate,” CEO Elon Musk said during the Q2 Earnings Call.

Eventually, the Robotaxi platform will not require an invite, and it will operate without geofences. Musk believes Tesla can get there within three or six months, and plans to have at least half of the U.S. population with access to a Robotaxi by the end of the year:

“I think we will probably have autonomous ride-hailing in probably half the population of the U.S. by the end of the year. That’s at least our goal, subject to regulatory approvals. I think we will technically be able to do it. Assuming we have regulatory approvals, it’s probably addressing half the population of the U.S. by the end of the year.”

Tesla plans to have regulatory approval in Nevada, Arizona, and Florida sooner than in other states.

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