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Tesla’s ‘F1’ Service strategy eliminates same-day loaner vehicles, Uber credits

Credit: Tesla

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Update 2:59 pm: Paragraph 4 updated to reflect accuracy. Tesla is reserving available loaners for multi-day visits.

Tesla’s focus on quick and efficient service visits with inspiration from Formula 1 pit crews is bringing closure to the company’s offering of loaner vehicles and Uber credits for same-day fixes.

Tesla’s Service Centers are strategically placed across the country and allow owners to receive repairs from technicians trained by the company. However, Tesla’s Service experience has not been A+ in recent years, and while the company has worked to expand the number of locations, customers still have complaints.

In an effort to expedite the entire Service experience as a whole, CEO Elon Musk has talked about adopting F1-style pit strategies in Service Centers that will have nearly all issues fixed within the same day. Of course, this requires some reasonability from customers, who have held the company to a high standard for many years. While Musk has talked about this since 2017, the CEO Tweeted about the strategy once again in late July.

Despite the relatively positive ownership experience that many owners report, a common issue nearly across the board in Service. Tesla is making more changes to its Service Department by going all-in with same-day service. The company is beginning to restrict provided transportation for some owners, especially those whose vehicles can be fixed in a single day, even if it isn’t necessarily a fast repair.

A reader of Teslarati reached out late last week to inform us that Tesla technicians stated they would not be able to provide transportation in any way to the customer. The repairs were expected to be completed in the same day:

“As a reminder, we will not be able to offer any alternate transportation for the duration of your service appointment, as we aim to have all service completed by 5 pm.”

Ultimately, a loaner was provided to this customer after they made several phone calls and insisted the company provide a form of transportation to get them to and from work from the Service Center.

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It seems fair that they received a loaner, considering the policy is new and unannounced. However, the rep also stated to the customer that Tesla would be eliminating loaners and Uber credits due to a “universal policy” that would be company-wide starting this month.

The customer was told by a Service representative that Uber credits will no longer be offered under any circumstance. This has been an issue with owners as far back as May 2022.

Tesla does not have an active press department, but Teslarati did send an email to its PR department. It did not immediately respond.

Tesla’s possible axing of the Loaner Program has not yet been confirmed by the company. In 2019, rumors of the Loaner Program coming to a halt were shot down by Musk, and they turned out to be true. However, with the company’s focus on fast and efficient service, it would not be out of the question to save a few loaner vehicles at each Service location, with a strict policy of them only being used for multi-day appointments.

I’d love to hear from you! If you have any comments, concerns, or questions, please email me at joey@teslarati.com. You can also reach me on Twitter @KlenderJoey, or if you have news tips, you can email us at tips@teslarati.com.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

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Tesla shares rare peek at Semi factory’s interior

The new video of the Tesla Semi factory was posted by the official Tesla account on X.

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Credit: @HinrichsZane/X

Tesla has shared a rare peek inside the factory of the Tesla Semi, which is expected to start production next year. Based on the video, it appears that work in the facility’s interior is ongoing, just as hinted at by drone flyers of the site. 

Tesla Semi factory

The new video of the Tesla Semi factory, which is located close to Giga Nevada, was posted by the official Tesla account on X. While the video was short at less than 30 seconds long, it did show several parts of the factory’s interior, from its gigantic machines to its expansive space. The company also showed some initial production units of the Semi operating around the site.

Elon Musk shared a quick update on the Tesla Semi’s production at the 2025 Annual Shareholder Meeting. While addressing the company’s shareholders, Musk confirmed that production of the Semi is on track for 2026.

“Starting next year, we (will) manufacture the Tesla Semi. So this, we already have a lot of prototype Tesla Semis in operation. PepsiCo and other companies have been using the Tesla Semi for quite some time. But we will start volume production at our Northern Nevada factory in 2026,” Musk said.

Tesla Semi redesign

Apart from Elon Musk’s confirmation that the Semi will indeed enter production next year, Tesla also showed an image of the Class 8 all-electric truck’s overall look. Based on a slide that was shown during Musk’s presentation, it appears that the Semi has undergone a pretty major redesign. The redesigned Semi features updated design cues that align with the company’s current lineup.

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Immediately noticeable from the Semi’s updated design is its front end, which now feature headlights that resemble the style of the Cybertruck, Cybercab, and the new Model Y. Several other changes appear designed to improve aerodynamics, with Tesla now stating that the Semi has an efficiency of 1.7 kWh per mile. Side cameras, likely for FSD, are also quite prominent on the redesigned Semi.

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Tesla says texting and driving capability is coming ‘in a month or two’

“In the next month or two, we’re going to look at the safety statistics, but we’re going to allow you to text and drive, essentially.”

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Credit: Tesla

Tesla CEO Elon Musk said that within the next month or two, the company will be able to open the ability for people to text and drive because its Full Self-Driving suite will be robust enough to allow drivers to take their attention away from the road.

In its current state, Tesla Full Self-Driving is a supervised driver assistance suite that requires the vehicle operator to maintain control of the vehicle and pay attention to the road surroundings.

However, the company has been aiming to release a fully autonomous version of the Full Self-Driving suite for years, teasing its future potential and aiming to release a Level 5 suite as soon as possible.

CEO Elon Musk believes the company is on the cusp of something drastic, according to what he said at yesterday’s Annual Shareholder Meeting.

One thing Musk hinted at was that the company should be able to allow those sitting in the driver’s seat of their cars to text and drive “in the next month or two,” as long as the statistics look good.

He said:

“In the next month or two, we’re going to look at the safety statistics, but we’re going to allow you to text and drive, essentially.”

The company recently transitioned to its v14 Full Self-Driving suite, which is its most robust to date, and recently expanded to Cybertruck, completing its rollout across the vehicle lineup.

Currently, Tesla is running v14.1.5, and when major improvements are made, that second number will increase, meaning v14.2 will be the next substantial improvement.

Musk said that v14.3 will be when you can “pretty much fall asleep and wake up at your destination.”

We’ve heard a considerable amount of similar statements in the past, and Tesla owners have been conditioned to take some of these timeframes with autonomous driving with a grain of salt.

However, with the upgrades in FSD over the past few months, especially with the rollout of Robotaxi in Austin, which does not utilize anyone in the driver’s seat for local roads, it does not seem as if autonomy is that far off for Tesla.

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Tesla Semi undergoes major redesign as dedicated factory preps for deliveries

The Semi has been one of the most anticipated products in the Tesla lineup due to the disruption it could cause in the trucking industry.

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Tesla put its all-electric Semi truck through quite a major redesign as its dedicated factory for the vehicle is preparing for initial deliveries to the public starting next year.

The Semi has been one of the most anticipated products in the Tesla lineup due to the disruption it could cause in the trucking industry.

It has already been in numerous pilot programs for some pretty large companies over the past couple of years, PepsiCo. being one of them, and it is moving toward first deliveries to other companies sometime in 2026.

Yesterday at the 2025 Annual Shareholder Meeting, Tesla unveiled its new Semi design, which underwent a pretty significant facelift to match the aesthetic and vibe of the other vehicles in the company’s lineup.

Additionally, Tesla announced some other improvements, including changes to efficiency, and some other changes that we did not get details on yet.

The first change was to the design of the Semi, as Tesla adopted its blade-like light bar for the Class 8 truck, similar to the one that is used on the new Model Y and the Cybertruck:

There also appear to be a handful of design changes that help with aerodynamics, as its efficiency has increased to 1.7 kWh per mile.

Tesla also said it has an increased payload capability, which will help companies to haul more goods per trip.

All of these changes come as the company’s Semi Factory, which is located on the same property as its Gigafactory in Reno, Nevada, is just finishing up. In late October, it was shown that the Semi facility is nearly complete, based on recent drone imagery from factory observer HinrichsZane on X:

Tesla Semi factory looks nearly complete

The factory will be capable of producing about 50,000 Tesla Semi units annually when it is completely ramped. The company has major plans to help get the Semi in more fleets across the United States.

Other entities are also working to develop a charging corridor for electric Class 8 trucks. The State of California was awarded $102 million to develop a charging corridor that spans from Washington to Southern California.

Another corridor is being developed that spans from Southern California to Texas, and 49 applicants won $636 million from the Department of Transportation for it.

Tesla requested funding for it, but was denied.

The Semi has been a staple in several companies’ fleets over the past few years, most notably that of Frito-Lay and PepsiCo., who have reported positive experiences thus far.

Musk said last year that the Semi had “ridiculous demand.”

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