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Anti-Tesla strategy bites VW’s China division as local customers lament laggy ID.4 software

Volkswagen ID.4 Interior (Credit: VW)

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It is normal for automakers to throw shade over their competition every so often. Elon Musk does this himself, poking fun at the Audi e-tron’s name or the fact that competitors’ specs are still comparable to Tesla’s original Model S. Volkswagen’s China division has done the same thing, with the local branch of the German automaker targeting Tesla during the debut and delivery event of the ID.4 in the country. 

VW China did not waste any time throwing some good old-fashioned shade towards Tesla, highlighting several points of criticism against the company in the ID. 4’s local debut. Volkswagen China mentioned Tesla’s inconsistent pricing, the Model 3 and Model Y’s lack of a front instrument cluster, uncomfortable seats, and unfriendly UI (among many) while promoting the ID.4

https://twitter.com/ray4tesla/status/1374461886800883717?s=20

Volkswagen followed this up with an aggressive push of the ID.4 in the local market, with some social media users posting images of Volkswagen booths being placed strategically in front of Tesla’s local stores. It’s a bold move and one which suggests that the German automaker is serious about its EV push in China. These efforts paid off to some degree, with VW China selling 1,267 ID.4 Crozz SUVs between January and May. 

Being a veteran of the electric vehicle market, Tesla is familiar with how vocal electric car owners could be when it comes to issues about their EVs. This is something that is currently being experienced by Volkswagen’s China division, as a growing number of ID.4 owners are starting to share their experiences about the all-electric crossover’s software issues in social media. 

One owner, who complained that he could not even turn on his ID. 4’s air conditioning feature because of its laggy software, ended up physically hitting the vehicle’s infotainment display out of frustration. The ID.4 owner shared a clip that was over 20 seconds long, and over the entire time, the vehicle’s software was just loading. Considering how dependent the vehicle’s features are on its infotainment system, the VW owner’s frustration was quite understandable. 

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This is not to say that Tesla’s software is perfect, of course. Several Tesla owners have mentioned that their vehicles’ PIN to Drive function usually results in a slow user experience, which is pretty annoying on its own. Teslas with older hardware also tend to have slower infotainment systems as the vehicle ages. This point makes the frustration of China’s ID.4 owners even more notable, however. After all, if a brand new vehicle already features laggy software, it would be hard to imagine just how slow the system would be a few years down the road. 

It should be noted that Tesla and Volkswagen’s leadership have a pretty good relationship, with CEO Elon Musk and VW boss Herbert Diess having engaged in numerous friendly interactions in the past. Both executives have also defended the other against media criticism. Musk and Diess even took a short test drive of the Volkswagen ID.3, which involved the Tesla CEO flooring the vehicle in an attempt to get it to move faster while the VW boss explained that the all-electric hatchback was not a high-performance car.

Don’t hesitate to contact us for news tips. Just send a message to tips@teslarati.com to give us a heads up.

Simon is an experienced automotive reporter with a passion for electric cars and clean energy. Fascinated by the world envisioned by Elon Musk, he hopes to make it to Mars (at least as a tourist) someday. For stories or tips--or even to just say a simple hello--send a message to his email, simon@teslarati.com or his handle on X, @ResidentSponge.

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Tesla creates clever solution to simplify and improve its Service

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

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Credit: Tesla

Tesla has created a clever solution to simplify and improve its Service. Tesla performs most of the services that are needed on its vehicles at its company-owned Service Centers.

However, service has been a weak point of the company, as some regions have fewer Service Centers than others. This can cause long wait times for Tesla owners in some parts of the country.

There are also instances where customers do not agree with what Tesla is saying about their vehicle. In fact, one instance that revealed this new change Tesla is making to its Service was precisely that.

One owner posted on X that his vehicle’s battery seal had failed after a recall was issued. Tesla insurance and Tesla Service both did not assist, and it took CEO Elon Musk stepping in to get the issue resolved:

Another owner suggested there should be a more streamlined communications process between the customer and the Service Center, a solution that has been missing.

Raj Jegannathan, a Vice President of IT/AI-Infra, Apps, Infosec, and Vehicle Service Operations, revealed that Tesla has started a small pilot program at a few service locations to combat this issue.

Elon Musk wants Tesla Service to fix two-thirds of cars in the same day

Jegannathan said that Tesla has started to share local and regional leader contact information so customers have the ability to reach out when they have complaints or disagree with warranty claims, changes in estimates, or initial diagnostics.

It is available in a handful of locations already, and Jegannathan said that once abuse guardrails are built, this will expand to all locations:

This would be a major improvement in the Service portion of Tesla’s business. There are common disagreements between Service and customers, specifically when Service’s suggestions don’t align with the customer’s beliefs.

When it comes to things like a warranty claim, these issues are not really up for interpretation. Instead, the repairs should be made. If there is a misunderstanding on Service’s side, a simple message from the customer could have resolved the issue. That’s basically what happened here.

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Investor's Corner

Tesla gets its best analysis from Morgan Stanley as ‘it’s all about to change’

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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(Credit: Tesla)

Tesla has gotten perhaps its best analysis from Morgan Stanley in quite some time, as the Wall Street firm claims that “it’s all about to change.”

That phrase could be used for both the company’s status and the world in general.

Analyst Adam Jonas said in a new note on Thursday to investors that Tesla could be one of the major winners in terms of the global transition from what it is now to what it will be.

He describes the global shift that will occur over the next few years:

“Have you interacted with a robot today? Have you even seen a robot today? No? Well, take a mental picture because it’s all about to change. When we meet someone who has never been in a Waymo or a Tesla Cybercab (which is most people), we frequently see a wince and a response such as ‘I’m not sure I’d feel comfortable getting in a car without a driver.’ We imagine going back in time to 1903 and asking people if they’d feel comfortable in an airplane.'”

The same technological revolutions that have occurred over the past 150 years will continue to occur again and again. We are on the verge of another, Jonas believes, as companies like Tesla are working on artificial intelligence tech, which includes changing the way we look at things like transportation and labor.

Jonas includes an interesting tidbit in his note about how humanoid robots could change wages, and how it could work into the advantage of Tesla, especially as it is developing its own Optimus robot:

“We estimate 1 humanoid robot at $5/hour can do the work of 2 humans at $25/hour, generating an NPV of approximately $200k/humanoid. 1 robot shaped car can potentially drive down cost/mile of a ride share vehicle to <$0.20 mile (1/10th human-driven ride-share).”

Jonas sees Tesla as a key player in how AI will impact things like manufacturing and various automotive industries, and he believes there is long-term potential for AI, robomobility, and even autonomous eVTOL platforms.

Tesla stock: Morgan Stanley says eVTOL is calling Elon Musk for new chapter

He maintained its ‘Overweight’ rating and the $410 price target Morgan Stanley had on the stock.

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Elon Musk

Tesla expands Robotaxi program in Austin to new riders

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

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Credit: @TerrapinTerpene/X

Tesla is expanding its Robotaxi program in Austin, Texas, as several people have received invitations to participate and take rides.

Tesla first launched the Robotaxi platform on June 22. It invited a handful of people to participate in the first-ever public rides. We were lucky enough to get an invitation, and our permissions have been expanded in the Bay Area pilot program as well.

The group was small and consisted of big names in the Tesla community. It expanded and is continuing to offer these exclusive invitations to notable members of the Tesla community.

There have been fewer than five subsequent invitations after the first group’s were sent in late June:

Tesla has been expanding both the rider group and the geofence in Austin slowly, making sure to prioritize safety and avoid any major events with the early rollout.

Tesla’s new Robotaxi geofence shape is an FU by Elon Musk to the competition

“We are being very cautious. We do not want to take any chances, so we are going to go cautiously. But the service areas and the number of vehicles in operation will increase at a hyper-exponential rate,” CEO Elon Musk said during the Q2 Earnings Call.

Eventually, the Robotaxi platform will not require an invite, and it will operate without geofences. Musk believes Tesla can get there within three or six months, and plans to have at least half of the U.S. population with access to a Robotaxi by the end of the year:

“I think we will probably have autonomous ride-hailing in probably half the population of the U.S. by the end of the year. That’s at least our goal, subject to regulatory approvals. I think we will technically be able to do it. Assuming we have regulatory approvals, it’s probably addressing half the population of the U.S. by the end of the year.”

Tesla plans to have regulatory approval in Nevada, Arizona, and Florida sooner than in other states.

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