News
Tesla Motors Service Centers Make a Pit Stop
Before I mention the pit crew like experience, I do want to mention that one of the most awesome parts of the Tesla service experience is the offer to valet your car at home.
Tesla Motor service center. (Source: Tesla Motors)
During the earnings conference call with Elon Musk and team in early August, Musk mentioned that Tesla Motors service centers are implementing a Formula One pit crew approach for Model S owners here in the U.S and in China.
In August, Musk said:
“So we actually bring the car and we kind of hit with a pit crew, like a Formula One pit crew. So instead of having one person per bay, the car gets slowly worked on over several days, it actually comes in and a team attacks it, and we’re constantly improving the tools and the metrics to say, how can we get the car perfect as fast as possible. We actually bring in people from Formula One to help with the training on this. And I think there’s a real opportunity to revolutionize the way service works.”
So how is Tesla Motors new Formula One approach working and what has the service center experience been, in general, for the young automaker?
Recently, I interviewed Model S 85 owner, David Zygmont, about his trips to Tesla Motors service centers over the last two years, the Model S service package and has he seen this Formula One approach in action. The slightly edited interview is below:
Grant Gerke: What actually made you decide to buy the service package, which includes 4 service visits in four years or 50,000 miles?
David Zygmont: So being an early adopter, being a really early product for a really young company, I think it was pretty realistic that there would be some need for service and I had hoped like, ‘Wouldn’t it be great if this all electric car would be really maintenance free, free of some real critical headaches.’ However, I should really expect some software glitches, right? I mean this car runs software for everything and I was expecting there to be quite a number of those initially.
So, I feel like there is still a bunch of inconsistencies regarding when to bring in the car. Some service centers report that you really only need to come every 12 months and some say you still need to do it every 12,500 miles. My service center in Highland Park, Ill., says it’s every 12,500 miles.
And, there’s no ambiguity in the contract as it ends at 50,000 miles or four years, whichever you reach soonest. So, I’m going to get maximum value because I’m almost at 20,000 to 25,000 miles a year, somewhere in that range. I need to do it every 12,500 to get maximum value of this, I’ve already been three times for a service checkup.
Grant Gerke: What’s your service center experience been like, so far?
David Zygmont: I’ve had a pretty long relationship, a number of visits with Tesla service and for the most part, the people are really great. I really like working with people, especially the group that I worked with over the last nine to twelve months.
However, they don’t really share a lot in terms of documentation with these annual checkups. When you look at the paperwork, it says: We did an annual service and the parts used are batteries for the fobs and wipers for your windshield.
And I was like, “Okay, great.” That’s my $600?
Some of those visits have also included a number of other line items that I feel like some would happen whether I have the annual service or not because some of them were kind of classified as these service bulletins, which I think is very standard industry practice to say: hey, when your car is in, if we see this as a concern, because your VIN is labeled as… it may have this concern. So they look and if they see the concern, they fix it, and I’ve been very appreciative.
Other non-scheduled service center visits have included parts replaced and they’ve all been driven by some sort of failure and/or observation on my part that says this doesn’t feel right, and Tesla Motors has said either: We agree and made the repairs or they’ve said no to and I totally think that’s reasonable. An example would be Tesla considers it a wear issue, but some would also consider a design issue about why the wear is happening.
Also, I think the service center communication systems and behaviors that’s been implemented as a team have greatly evolved. Early on, I had services where I didn’t hear for three days and I’m like: what’s happened to my car?
But now it’s just amazing service as I receive multiple text message updates per day when they have my car. All my recent service has been same-day stuff and they’ve done it really quickly, maybe that’s reflective of their Formula 1 approach.
David Zygmont’s Model S at Crater Lake last summer. (Source: David Zygmont)
Grant Gerke: Speaking of Formula One, what about this pit crew approach? Any signs of it in recent visits?
David Zygmont: Before I mention the pit crew like experience, I do want to mention that one of the most awesome parts of the Tesla service experience is the offer to valet your car at home. So, it entails the service center coming to your house and bringing a Model S loaner and leaving it with you. Then they bring it back all fixed, serviced and whatever that’s been done with it. No one else does that. So, I just want to quickly make mention of that.
But sometimes it actually works better in my day if I could just exchange with (a car) the service center on my way to work. Recently, I was waiting to pick up my car after some service and a car had just come off of a flatbed in front of the Highland Park shop. I watched as a pit crew went to work on that car immediately. It was four service guys–four technicians–and someone was in the driver seat with their laptop in front of them, plugged in on the side port of the Model S. Other team members had covers off, under the hood and they pulled some covers to access some different parts in the front area.
It was really clear that this was like all hands on deck, let’s triage this real fast. I thought that was pretty cool.
What about everyone else? What were some of your expectations for Tesla Motors service centers?
I want to thank Dave for his time and be sure to check out my podcast with Dave Zygmont’s road warrior adventures in his Model S 85 across the supercharger network, “Podcast | Dial-in a Model S Road Trip with These Tips.“
News
I figured out how to charge my Tesla at my rented townhouse – Here’s how
I hope that this article is able to help the prospective EV buyer or the current Tesla owner who is living in a rental and does not have a straightforward solution to home charging. My situation will be presented in this article, and I will tell you why I went with the solution I went with, and alternatives, because there is more than one way to do this.
When I bought my Tesla Model Y Premium All-Wheel-Drive last year, I knew I would have to try to figure out a way not become totally reliant on Superchargers. After about six months of ownership, it came time to resolve that problem once and for good, and being a tenant in a rented townhouse community definitely added to my challenge.
Before I even bought my Tesla, I emailed my leasing office to see if the community had any plans to bring EV charging to the neighborhood. I had made myself available to them as I am familiar with a lot of the solutions out there and how much of an advantage this could be for the community, and attracting new tenants. After months of trying, I bought my Tesla in August anyway, and figured I’d be able to find an answer — whether positive or negative — and go from there.
I hope that this article is able to help the prospective EV buyer or the current Tesla owner who is living in a rental and does not have a straightforward solution to home charging. My situation will be presented in this article, and I will tell you why I went with the solution I went with, and alternatives, because there is more than one way to do this.
My Challenge with Home Charging
In a rental community, apartment complex, or even townhouse row, parking spots are a little complicated. I have assigned parking at my house, and unfortunately, my parking spot is not right in front of my front door. Instead, it is staggered, so my car is parked in front of my neighbor’s front door.
Initially, I had spoken to my neighbor whose spot is right in front of my front door and had gotten permission to park in their spot during the day while it is vacant. However, I was not going to be able to upgrade my outlet from a 110v-120v to the typical and suggested 220v-240v alternative.
I knew that this would mean I would need to be in my permanent spot because charging sufficiently, especially in preparation for trips or errands, would require overnight charging.
The Tesla Mobile Connector is 20 feet long, which is sufficient for most applications. Mine, however, required about 30 feet, maybe even a little more, to charge.
My Options
I had a few options: Use the Mobile Connector and park in my neighbor’s spot and charge when I could, buy an 8 or 10-gauge extension cord that could handle moving power from the Mobile Connector to my car, or buy an NACS to NACS extension cord.
I didn’t really want to do the first option, considering I knew that spot would only be available when my neighbor was not there. It didn’t seem like a viable option, and I figured it would be better to figure out something from my personal, permanent parking spot anyway.
The 10-gauge extension cord option was what I first considered: it was less expensive than buying an NACS extension, it was more readily available, and it was the first thing my friends who are electricians recommended.
However, running this option would have put the Mobile Connector in the grass or on the ground, and I was not interested in doing that. Running the risk of having that $300 connector that came with the car in the grass and exposing it to dew, dogs, and various other things just did not seem like the best idea.
I looked around for some NACS to NACS connectors, and there are a lot of options. Given that this was something that was going to plug into a $50,000 car, I chose to spend the additional money on one that was not from Amazon, and I went with this one from A2Z, which was recommended by other owners, and their reputation seemed more than positive. I was leaning toward this option anyway because it would keep the Mobile Connector off the ground, and it gave me an additional 16 feet of length to work with.
This was the solution.
Putting It Into Action
It was a relatively simple process: Plug the Mobile Connector into my house, plug the NACS to NACS extension into the Mobile Connector, plug the NACS extension into the car. It all worked immediately, but there are some things you should know if you are also planning to do this.
The first is that you should be very aware that these cables are going to be a target of thieves. I don’t have too much of an issue with this in my area, but if you’re in a place where copper wiring is heavily sought after, be sure to keep these in a place where they won’t be stolen. I put mine away when they’re not charging, and at night, they’re visible from my Ring camera, so I’m not overly concerned. Definitely be aware of it, though.
Additionally, if you’re going to run it across the sidewalk like I am, you’re going to want to pick up some sort of cable cover from a local hardware store. I picked up this one from Amazon because it was a little more heavy-duty, and it was big enough to cover the thicker gauge of the NACS to NACS extension:
I’ve considered picking up a second one for the visible cable, but I am undecided.
So far, I’ve been able to add some range to my car three times using this strategy, and while it is very slow, it is definitely worth it. It’s better than it sitting there stagnant.
Speed of Charging
Tesla says the Mobile Connector will provide you with between 3 and 5 miles of range per hour when plugged into a typical wall outlet. That is about what I’ve gotten with it. From 30 percent to 80 percent, be aware that it will take well over 24 hours to charge your car.
I plan to cover some additional details on this as time goes on, including any troubleshooting I might have to do, how much my electric bill goes up, and whether or not I run into any issues with my neighbors or my leasing office.
If you’re looking for some help on an at-home charging solution or have any questions about my setup, please email me at joey@teslarati.com.
🚨 I FINALLY figured out a way to charge my Tesla at home as a renter — Using Superchargers exclusively was inconvenient, tough on the battery, and expensive
Here’s how I did it: https://t.co/TZokpc6Fh3 pic.twitter.com/UtRYKLvB2Y
— TESLARATI (@Teslarati) March 2, 2026
Elon Musk
Starlink V2 to bring satellite-to-phone service to Deutsche Telekom in Europe
Starlink stated that the system is designed to deliver 5G speeds directly to compatible smartphones in remote areas.
Starlink is partnering with Deutsche Telekom to roll out satellite-to-mobile connectivity across Europe, extending coverage to more than 140 million subscribers across 10 countries.
The service, planned for launch in 2028 in several Telekom markets, including Germany, will use Starlink’s next-generation V2 satellites and Mobile Satellite Service (MSS) spectrum to enable direct-to-device connectivity.
In a post on X, the official Starlink account stated that the agreement will be the first in Europe to deploy its V2 next-generation satellite-to-mobile technology using new MSS spectrum. The company added that the system is designed to deliver 5G speeds directly to compatible smartphones in remote areas.
Abdu Mudesir, Board Member for Product and Technology at Deutsche Telekom, shared his excitement for the partnership in a press release. “We provide our customers with the best mobile network. And we continue to invest heavily in expanding our infrastructure. At the same time, there are regions where expansion is especially complex due to topographical conditions or official constraints,” he said.
“We want to ensure reliable connectivity for our customers in those areas as well. That is why we are strategically complementing our network with satellite-to-mobile connectivity. For us, it is clear: connectivity creates security and trust. And we deliver. Everywhere.”
Under the partnership, compatible smartphones will automatically switch to Starlink’s satellite network when terrestrial coverage is unavailable, enabling access to data, voice, video, and messaging services.
Telekom reports 5G geographic coverage approaching 90% in Germany, with LTE exceeding 92% and voice coverage reaching up to 99%. Starlink’s satellite layer is intended to extend connectivity beyond those terrestrial limits, particularly in topographically challenging or infrastructure-constrained areas.
Stephanie Bednarek, VP of Starlink Sales, also shared her thoughts on the partnership. “We’re so pleased to bring reliable satellite-to-mobile connectivity to millions of people across 10 countries in partnership with Deutsche Telekom. This agreement will be the first-of-its-kind in Europe to launch Starlink’s V2 next-generation technology that will expand on data, voice and messaging by providing broadband directly to mobile phones,” she said.
Starlink’s V2 constellation is designed to expand bandwidth and capacity compared to its predecessor. If implemented as outlined, the 2028 launch would mark one of the first large-scale European deployments of integrated satellite-to-phone connectivity by a major telecom operator.
News
Tesla back on top as Norway’s EV market surges to 98% share in February
Tesla became Norway’s top-selling brand with 1,210 registrations, representing a 16.6% share.
Tesla reclaimed the top spot in Norway’s auto market in February as electric vehicles captured more than 98% of all new car registrations.
The rebound follows a sharp January slump triggered by VAT rule changes, which prompted numerous car buyers to advance their purchases into late 2025.
As per data from the Norwegian Road Traffic Information Council (OFV), 7,127 new electric vehicles were registered in February, representing a 98.01% market share. Fossil-fuel vehicles and hybrids accounted for just 2% of total new registrations.
Total new car registrations reached 7,272 units in February, hinting at a rapid recovery after January sales fell nearly 75% year-over-year following VAT adjustments.
OFV Director Geir Inge Stokke noted that similar patterns were observed after previous VAT changes in 2022, with demand temporarily weakening before normalizing, as noted in an Allt Om Elbil report.
“We are now seeing signs that the market is returning to a more normal level of activity, which we also experienced after the VAT change in 2022. At that time, changes in demand led to a weak start to 2023. We have seen the same pattern this year,” he said.
Amidst this trend, the Tesla Model Y made a strong comeback in the domestic market. After an unusually weak January that saw the Tesla Model Y drop to seventh place, the model returned to the top of Norway’s sales chart in February.
The Model Y recorded 1,073 registrations, giving it a 14.8% market share for the month. Tesla also became Norway’s top-selling brand with 1,210 registrations, representing a 16.6% share. Toyota followed with 941 registrations, while Volkswagen, Volvo, and Skoda rounded out the top five brands.
The February data suggests that Tesla’s January dip was tied more to timing effects around VAT adjustments than to structural demand shifts. It would then be interesting to see how the rest of the year unfolds for Tesla, particularly as the company pushes for the release of its Full Self-Driving (Supervised) system to Europe this year.
I figured out how to charge my Tesla at my rented townhouse – Here’s how
Starlink V2 to bring satellite-to-phone service to Deutsche Telekom in Europe
