I’m still shy of the 12 month mark on owning my Model S, but I just had my first annual service and wanted to share my thoughts and experience on Tesla’s annual service.
Frequency of Service
Tesla recommends that you have your Model S serviced every 12,500 miles or every 12 months, whichever comes first. This has always been problematic for me since I drive 30,000 miles a year. So by their rules I’d be getting an “annual” service every 5 months.
When I explained this to my Tesla rep during delivery of my Model S, they had recommended that I perform the service at 24,000 miles which seemed very arbitrary to me, but that’s what I did.
At 24,000 miles (less than 10 months into ownership) I called for an Annual Service appointment. The service person I spoke to was shocked I hadn’t had my car serviced yet with all those miles and I explained that I had been following their recommendation. My appointment was booked 3 weeks out. It wasn’t urgent so timing wasn’t a big deal, but it did mean that I would be going in for my first service at 25,500 miles.
When should I take my Model S in?
I took to the TMC forum and asked other owners what their Tesla annual service experience was like. Universally, owners are treating the annual service as just that, an annual service regardless of miles and type of service needed. However similar to my experience, some owners are receiving mixed guidance from Tesla on when the annual service should really take place.
This gets even more confusing when it comes to those with the pre-paid service plan. I did an analysis of Tesla’s pre-paid service plan when purchasing the car and realized that it just wasn’t for me
Advertisement
One Model S owner who goes by the handle of AmpedRealtor received the following email from Jerome Guillen, former VP, Worldwide sales and service (he just changed roles):
Dear Mr. [AmpedRealtor]: Any customer who has paid for a 4-year service plan is entitled to 4 “annual service” visits. The customer can elect to bring the car whenever they desire: we recommend every year or every 12,500 miles (whichever comes first), but the customer are free to do whatever they essentially desire. They can bring the car every 18 months or every 6 months. In the end, they will receive the 4 “annual service” they have paid for. I hope this clarifies the situation. Many thanks for your continued support. Best regards, Jerome Guillen | VP, WW sales and service
While thats a nice email and statement, it isn’t what the contract says when you sign up for the pre-paid plan. So while Elon, Jerome, and others have stated other things its hard to commit to a contract that clearly states something different and then expect otherwise.
Ultimately, Tesla needs to get their act together on what an Annual Service really entails and make sure the paperwork matches the intent.
What Goes Into the Tesla Annual Service?
The Annual Service price (if not pre-paid) is $600. Its an all-day affair and usually involves you dropping off your car and getting a loaner.
In many areas, Tesla offers a valet service (for free) where they’ll pick up your car and drop off a loaner, but they’ve started clamping down on that service. Nowadays it seems that they only want to do the valet service if you’re within 10 miles of the Tesla Service Center. I wasn’t offered valet service (I work 14 miles from the service center) and dropped my car off myself which wasn’t a big deal — I always love seeing all the Tesla’s on their lot.
Advertisement
The actual annual service was described as follows on my invoice:
They basically go over the car and check everything out. Along the way they’ll also perform any other needed updates where needed.
There was a service bulletin:
Bulletin: Model S | SB-14-17-002 | Corrosion on 12V Positive Jump Post
And I had some corrosion so they replaced the parts that were of concern.
They also did more than a normal “Annual” service since I was at twice the mileage for the annual and evidently they have different types of service at different mileages. This one they called:
Advertisement
24 Month/25000 Mile/40000 km Service (with Coil Suspension)
For that part of the service they removed, cleaned and lubricated front and rear brake pads and performed an alignment with some minor adjustments.
So while the service is annual, they do different things based on the mileage on the car again somewhat contradicting ideas of coming in whenever you want or only once a year regardless of mileage.
Extra Items
I generally have a list of less urgent items that I want addressed each time I go into the service center. I had two open issues this time as follows:
My right front tire was somehow rubbing when the wheel was at full turn and at low speeds (usually reversing into a spot).
The UMC (my original one that came with the car) was faulty and they replaced it for free after testing it themselves. I’m a little concerned it didn’t even last a year before failing but at least it was covered by the warranty. Fortunately when it failed I had a spare and had started using that after several bad charges with the original UMC.
To address the rubbing noises coming from the right front tire, Tesla mostly blamed the noise on my aftermarket Tsportsline wheels and Nokian tires but was able to address it with a wheel alignment. I don’t really buy that the aftermarket parts were the issue given there’s a forum discussion going on with owners with the exact same issue on the same front right wheel. But whatever they tweaked, it is much better now. I think their design tolerances in the wheel well are too tight.
Oddly they had an item on the service sheet as a customer complaint from me that I didn’t bring up when making the appointment:
Advertisement
Concern: Customer states cruise control is not working normally.
This was actually derived from an email to ownership a few months before the service about the problems around limited regeneration in the cold. It wasn’t a complaint about the car as it was working as designed, it was a suggestion that they may want to review how things worked in that area as I thought there was a safety issue.
Tesla collects all concerns / complaints that you email them with and will include it into your service checklist.
Getting a Loaner
Any service event (planned or unplanned) is an opportunity to experience a Model S with a different set of configurations. While I was hoping for a P85D, I ended up with a beautiful blue P85+.
While the extra performance was nice, I wasn’t blown away by it since I had a lot more trouble with keeping the wheels from spinning. With my S85 I really have to work at losing traction and the traction control does a great job. With the P85+ (it had winter tires on too, Sottozero) the tires spun a lot and I didn’t like the experience — the power was too much for either the tires or the traction control or both.
Advertisement
The other thing the car had that was new for me was the Alcantara headliner. I really liked the look of it and would have to think hard on that option next time. I’d want to hear about maintenance/cleaning experiences first though.
Summary
My first paid Tesla service appointment in over 25,000 miles cost a total of $600 and was overall a good experience. I felt that it was good value for the amount of work Tesla did on the car. Tesla did everything I expected (and more) and returned my car cleaner inside and out than it has been in many months of driving through a harsh New England winter.
Granted it got dirty before I even reached home but it was still great to see how beautiful the car looked when clean. I’m ready for spring.
"Rob's passion is technology and gadgets. An engineer by profession and an executive and founder at several high tech startups Rob has a unique view on technology and some strong opinions. When he's not writing about Tesla
Elon Musk says Tesla Robotaxi launch will force companies to license Full Self-Driving
“The automakers keep being told that this isn’t real or that just buying some hardware from Nvidia will solve it. As Tesla robotaxis become widespread and their other solutions don’t work, they will naturally turn to us.”
Tesla CEO Elon Musk says the automaker’s Robotaxi platform launch later this month will essentially force other companies to license Full Self-Driving to achieve their own goals of achieving autonomy.
Musk’s statement comes as a video captured today showed the first Tesla Robotaxi test mules on public streets in Austin, Texas, just one day after the City officially listed the company as an autonomous vehicle operator.
A prediction by investing YouTube and Tesla community member Dave Lee stated that “at least one automaker by end of year” will license Full Self-Driving from the Musk-led company, as it will give rivals the confidence to use the software to run their own self-driving operations.
Lee detailed his theory by stating that the company that chooses to commit to FSD licensing will not be able to integrate the hardware and sell those units immediately. Instead, it will take two years or so to solve the engineering and design applications.
Musk revealed his true thoughts on other automakers’ attempts at vehicle autonomy, and said many are being told that Robotaxi is not real or that they can solve their problems with hardware orders to Nvidia.
He went on to say that companies will be forced to turn to Tesla at some point or another, because Robotaxi will be widespread and their solutions to figuring out an effective deployment will prove to be failures:
“The automakers keep being told that this isn’t real or that just buying some hardware from Nvidia will solve it. As Tesla robotaxis become widespread and their other solutions don’t work, they will naturally turn to us.”
The automakers keep being told that this isn’t real or that just buying some hardware from Nvidia will solve it.
As Tesla robotaxis become widespread and their other solutions don’t work, they will naturally turn to us.
Musk has not been shy to respond to speculation regarding the video of the Robotaxi, which was shared on X earlier today. This is perhaps one of the more fiery things he revealed. He seems ultra-confident in what Tesla will prove and achieve in the near future with the launch of the Robotaxi platform.
Many believe it will be rolled out this month. Bloomberg reported recently that Tesla was internally aiming for June 12. The company has not directly responded to these rumors.
“We’re in conversations with one major automaker regarding licensing FSD. It really just becomes a case of having them use the same cameras and inference computer and licensing our software. Once it becomes obvious that if you don’t have this (FSD) in a car, nobody wants your car. It’s a smart car… The people don’t understand all cars will need to be smart cars, or you will not sell, or nobody would buy it. Once that becomes obvious, I think licensing becomes not optional.”
Many, including us, suspected that Ford was the company that Tesla was speaking of due to Musk’s relationship with Jim Farley, which resulted in the legacy automaker being the first major car company to adopt Tesla’s North American Charging Standard (NACS), which gave them access to the Supercharging Network.
This catalyzed an onslaught of companies choosing to make the same move as Tesla had truly set itself apart in terms of charging infrastructure.
Companies may be forced to make a similar decision if it can make the same type of statement with the rollout of Robotaxi.
Tesla CEO Elon Musk has revealed new details about the company’s relatively imminent rollout of the Robotaxi platform as the suspected launch date of June 12 continues to near.
Earlier today, the first video showing the first driverless Tesla Robotaxi in Austin was shared on X, just a day after the City officially listed the company as an autonomous vehicle operator on its website. Tesla is listed as a company in the “Testing” phase.
🚨 BREAKING: The first Tesla Robotaxi has been spotted in Austin!
It’s has the word “Robotaxi” inscribed on the side, and it’s very clear that there is nobody in the driver’s seat.
The initial details of the Robotaxi are being revealed by Musk, who is carefully releasing small tidbits that seem to show the capabilities of the entire Tesla fleet, and not necessarily just the vehicles that will be involved in the initial rollout in Austin.
His first tidbit is one that many Tesla owners and fans will already know: many Teslas are capable of this driveless performance, but Full Self-Driving is not yet refined to the point where the software is quite ready to handle it. Current versions are robust, but not prepared for driverless navigation. The hardware, however, will enable Teslas to be Robotaxis, even if they’re already purchased by owners:
These are unmodified Tesla cars coming straight from the factory, meaning that every Tesla coming out of our factories is capable of unsupervised self-driving! https://t.co/n94ln0Uas6
This is one of the biggest advantages Tesla has over other vehicle makers. Simply put, the Over-the-Air software updates that will roll out to FSD users will eventually make their cars into Robotaxis as well.
However, Musk shed some details on the version of FSD that is being run in these new Robotaxis that were spotted. Musk said that the version these Robotaxis are running is a new version, but will soon “merge to main branch.”
There is also an even newer version that has four times the parameters as this newer version that the test-stage Robotaxis are using, but Musk admits that this needs significant refinement before it is released to the public.
It’s a new version of software, but will merge to main branch soon.
We have a more advanced model in alpha stage that has ~4X the params, but still requires a lot of polishing.
As of now, Tesla is simply teasing the actual launch date of the Robotaxi program, but Bloomberg reported earlier this month that it will occur on June 12.
A recent video posted on X has provided a first look at Tesla’s driverless robotaxi, which is expected to be deployed in Austin, Texas, this month. The vehicle was a new Tesla Model Y, which was followed by what appeared to be a manned chase car.
The short clip suggests that Tesla may be ramping up its preparations for its robotaxi rollout in Austin.
The First Robotaxi Sighting
It was evident from the short clip that the Tesla robotaxi was operating completely driverless. In the video, which was posted on X by @TerrapinTerpene, the driverless Tesla could be seen confidently making a turn. The vehicle looked and behaved like any other car on the road, save for the fact that there was no one in the driver’s seat.
Interestingly enough, the short video also provided a teaser on where Tesla will place its “robotaxi” logo on its self-driving cars. Based on the video, the robotaxis’ logo will be tastefully placed on the front doors, making the vehicles look sleek and clean.
Initial Rollout Imminent
Recent reports have suggested that Tesla is already starting the testing phase of its robotaxi service in Austin, Texas. Expectations are also high that Tesla’s initial fleet of self-driving vehicles will be utilizing a lot of teleoperation to ensure that they operate as safely as possible.
Advertisement
🚨 Elon says by end of June, the public should be ready to take a Robotaxi in Austin without an invitation
Updates to Austin’s official website recently have hinted at Tesla’s robotaxi launch. Just this Monday, Tesla was listed as an autonomous vehicle (AV) operator on Austin’s official Department of Motor Vehicles (DMV). Other AV operators listed on the site are Waymo and Zoox, among others.
Elon Musk, for his part, has noted that by the end of June, the public in Austin should be ready to take rides in Tesla robotaxis without an invitation. He also noted in late May that Tesla has been busy testing driverless cars on Austin’s city streets without any incidents.
✅ Perfect complement to taillight ✅ 100% Dry Carbon Fiber (matte and gloss finish avail) ✅ Super light and durable ✅ Custom-molded for a precision fit ✅ Easy DIY
I’m still shy of the 12 month mark on owning my Model S, but I just had my first annual service and wanted to share my thoughts and experience on Tesla’s annual service.
Credit: @TerrapinTerpene/X
Elon Musk45 minutes ago
Elon Musk3 hours ago
News4 hours ago
News1 week ago
News2 weeks ago
News2 weeks ago
Elon Musk2 weeks ago
Elon Musk1 week ago
News1 day ago
News2 weeks ago
News2 weeks ago
