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Elon Musk is stepping up for Tesla Service in a big way

Elon Musk has stepped up to resolve a handful of customer issues regarding vehicle service.

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Credit: Tesla

Elon Musk is stepping up to help customers in a big way, especially when they are having issues with Tesla’s Service.

Perhaps one of the biggest advantages Tesla owners have is access to Musk through X, his social media platform. Over the years, we’ve seen Tesla add features, refine its cars’ performance, and more, all through asking Musk directly through a post.

Now, Musk is stepping up in another way by resolving a few Service complaints that customers had.

The first occurred last week when a recall on a Tesla battery was not honored by Service. The company sought $30,000 for a replacement and labor, which was not right. Musk responded that he would personally investigate the matter. The vehicle was fixed at no cost as it was a recall, and was ready for pickup the next day.

It also revealed a new strategy Tesla is using to combat service communication issues:

Tesla creates clever solution to simplify and improve its Service

The next occurred with a Cybertruck owner who was in Japan. Their car was parked at an airport in the U.S. and had lost a vast majority of its state of charge, leaving them just fifty miles of range at the time.

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Musk reached out to the owner and said Service will take care of the car and will investigate the cause of the battery drain:

There are not too many companies out there where the CEO will get involved with individual issues like these. It’s pretty exclusive to Tesla, as Musk has commonly stepped up to resolve complaints with vehicles or to confront features that some owners might find useful.

Service has been a weak point of the company for some time, but it has worked to refine and resolve customer complaints by building more Service Centers across the world that can handle these issues.

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Joey has been a journalist covering electric mobility at TESLARATI since August 2019. In his spare time, Joey is playing golf, watching MMA, or cheering on any of his favorite sports teams, including the Baltimore Ravens and Orioles, Miami Heat, Washington Capitals, and Penn State Nittany Lions. You can get in touch with joey at joey@teslarati.com. He is also on X @KlenderJoey. If you're looking for great Tesla accessories, check out shop.teslarati.com

Elon Musk

Tesla says it is working on rides for the handicapped and disabled with Robotaxi

Tesla CEO Elon Musk confirmed that this was a focus by responding, “Absolutely,” to the embedded post on X above. Tesla said it is developing its own “wheelchair-accessible vehicle,” also known as a WAV. 

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Credit: Teslarati

Tesla says on its Robotaxi app that it is working on enabling “accessibility rides” that would give the handicapped and disabled the ability to hail a Robotaxi to get to an appointment.

While Robotaxi will obviously revolutionize the way we travel for our work commutes, daily activities, and other things, but there is true potential to enable serious change for those who cannot drive.

Autonomous transportation would make life easier for those who are unable to obtain a driver’s license. Of course, with today’s ride-sharing platforms, things are much easier than they once were.

However, rides from Uber and Lyft, while plentiful, always have an opportunity to be unavailable in some regions, especially rural ones, due to a lack of drivers.

Robotaxi aims to solve this problem through autonomous transportation, a technology that Tesla has been developing for years.

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However, new language in the Robotaxi app shows that Tesla is working on a solution for people who need rides for medical reasons, and it uses a picture of the Robovan to hammer this point home:

Tesla CEO Elon Musk confirmed that this was a focus by responding, “Absolutely,” to the embedded post on X above. Tesla said it is developing its own “wheelchair-accessible vehicle,” also known as a WAV.

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This is likely the Robovan, which was unveiled on October 10 at the Robotaxi event last year:

Tesla unveils the Robovan at ‘We, Robot’ event

It is pretty interesting to see two Musk ventures working on solutions for those who are physically impaired or have other disabilities. With Tesla, Robotaxi will unlock immense potential for those who are unable to drive themselves, addressing a genuine need in today’s world.

Additionally, Neuralink is continuing its development of technology to fight against various physical and mental disabilities. A great question to ask is, “Which will be more beneficial for humans?”

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Elon Musk

Tesla CEO Elon Musk says this common issue is ‘major area of focus’

Tesla, like any other company, goes through hardware issues with its vehicles, but some are more publicized than others.

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Credit: Tesla

Elon Musk said this afternoon on X that a commonly reported issue with the Tesla vehicles is a “major area of focus” for the company.

Tesla, like any other company, goes through hardware issues with its vehicles, but some are more publicized than others.

However, the simple yet annoying issues that owners encounter through thousands of miles of driving do not receive as much attention, even though they are likely more pertinent and frequently encountered by owners.

One of those problems is with the central windshield Full Self-Driving camera, which sits inside a housing at the top of the glass, enabling Tesla Vision to have an uninterrupted view of the traffic and surroundings ahead of the vehicle.

Many owners have reported that their vehicles alert them when Full Self-Driving is unavailable due to an obstruction with this camera. Commonly, it is caused by a buildup of condensation, which creates a haze on the camera and obstructs its view.

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Tesla suggests a quick cleaning of the housing and cameras, which resolves the problem. Still, owners are not necessarily ecstatic about having to do this themselves.

Tesla developing more comprehensive Cybertruck camera cleaning system

Musk says that Tesla is attempting to fix the issue, and said in response to one owner who performed the maintenance that it was a “major area of focus” for the company:

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While many were enthusiastic about the potential fix, but some complained that their cars had been in for service many times for the issue, inhibiting their ability to utilize FSD and truly enjoy the full experience of owning a Tesla.

It will likely be a hardware fix that will be implemented through a service appointment, but knowing Tesla, they could have something up their sleeve through a software update to resolve the issue.

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Elon Musk: Tesla shareholder vote results could “affect the future of the world”

“This shareholder vote decides the future of Tesla and may affect the future of the world,” Musk posted on X.

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MINISTÉRIO DAS COMUNICAÇÕES, CC BY 2.0 , via Wikimedia Commons

Elon Musk is urging Tesla shareholders to take part in the company’s upcoming annual meeting, calling the vote critical not just for the automaker but potentially for the world. 

“This shareholder vote decides the future of Tesla and may affect the future of the world,” Musk posted on X, emphasizing the importance of proposals that will be voted on in the upcoming meeting on November 6, 2025.

A pivotal inflection point

In a message from its official account, Tesla described itself as being at “a critical inflection point” as it prepares for its annual meeting. Shareholders will soon receive voting instructions, with the company asking investors to back the Board’s recommendations on all proposals. The post also referenced Tesla’s Master Plan Part IV, which outlines ambitious growth targets across vehicles, energy, and artificial intelligence.

“Tesla is at a critical inflection point. We need your vote ahead of our 2025 Annual Meeting on November 6. Tesla shareholders, the owners of our company, will soon receive their control numbers and voting instructions from their brokers. This will enable you to vote. We are asking you to vote with the Board’s recommendations on *all* proposals,” Tesla wrote in its post.

The company also highlighted that it is currently on the brink of a “massive wave of transformational growth.” Tesla stressed that confidence in Musk’s leadership is central to this trajectory, as he is the CEO who could lead Tesla into its new, ambitious era.

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Some Key proposals

Two proposals stand out in Tesla’s recommendations, as per the company’s VoteTesla.com website. The first seeks to amend and restate Elon Musk’s 2019 Equity Incentive Plan, creating a special reserve of nearly 208 million shares to give the board flexibility amid ongoing litigation surrounding Musk’s 2018 CEO Performance Award. It also calls for replenishing the general share reserve with 60 million additional shares, ensuring capacity for employee equity grants.

“Equity is the cornerstone of Tesla’s compensation philosophy. We believe we need a framework that allows us to honor the deal we made with Elon and the extraordinary value he created for Tesla shareholders under the 2018 CEO Performance Award. In addition, it is essential that we maintain sufficient equity reserves and maximum flexibility to attract, retain and motivate talent at Tesla,” Tesla wrote.

The second proposal is a new 2025 CEO Performance Award, a pay-for-performance framework that links Musk’s compensation to reaching ambitious market cap and operational milestones. Under the plan, Musk would earn nothing unless Tesla achieves extraordinary results, potentially creating more than $7 trillion in shareholder value and pushing the company’s valuation to as high as $8.5 trillion. The company also asked shareholders to vote in favor of re-electing three directors: Ira Ehrenpreis, Joe Gebbia, and Kathleen Wilson-Thompson.

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